I loved this place they had wonderful service. Everyone was so friendly and willing to help me figure out what was wrong with my pool. They greeted me with such a warm friendly smile, I could tell they were smiling through their mask. I could not get over how nice everyone was and I am for sure coming back. They definitely have a new forever customer and make me not dread going to the pool supply store like leslies.

Deon cleared up all my issues with the cleaning aspect of the company. He was very professional and has made good on all promises. Thank you Deon, my pool looks great again.

I purchased a pool part to install, and when I had difficulty, Gabby, the customer service person helped me immediately and took care of the problem.. Fantastic response time and friendly service.Thank You

Came into this shop to get help with my pool. It had gotten out of hand and needed a lot of work for the July 4th weekend. Tavian was super helpful with information and catered recommendations. Got my pool from green to blue in just two days, then ALL CLEAR in less than a week! These guys know their stuff, and arent out to rip you off like other shops. Definitely will be coming back here for all my pool needs!

These folks have an incredible amount of knowledge for anything you may need for your pool. For anything that is wrong with your pool I have had some serious problems and they have come to my rescue every single time I can’t say enough goodness about all clear Pool and spa supply. I’m grateful they are in my community to help me.

Great service. They had the parts needed to fix our pool and even helped us put it the part together in the store.

Very good pool supplies with many discount on quality purchases. Friendly staff.

Deon helped us nurse our green pool back to health. We followed his instructions and are very happy with his service n help. Hes the reason we get our supplies there now.

Large selection. A gentleman in there was very helpful.. the younger employees kept walking by as if I wasnt there... great place for pool supplies.

Friendly and very helpful staff. Thank you

Knowledgeable, friendly, straightforward service. Well stocked supply of pretty much anything youd need for your pool.

The owner is The Neo of all things water. Wonderful customer service I walked out spending only $50 and was treated like I spent $5,000.

They are very knowledgeable and dont try to sell you want you dont need.

Great customer service, they had everything we needed to get our 12x24 above ground pool going with salt system its been a week in 90 to 100 degree days and its looking great.

Weve been using All Clear for the past 10yrs and have not been disappointed. They run like clock work and when a new person comes in. I call or e-mail service, if theres an issue and they take care of any concerns right away. Recently we had to change the whole pump. The pump system was very old installed before we moved in 2010. The clock started to give out and the sweep was moving at snail pace most of the time. Of course giving the pool issues of almost turning green. The service techs stayed on it. Until we finally decided to change the pump system. All I can say what a difference from night and day! We had our palm trees right next to the pool trimmed again leaving lots of trash in the pool. Usually the poor pump and myself would take a day or so to clean everything up. This time on a wifi unit and its funny how new technology is just awesome! Within 20 mins of placing the unit on quick clean the whole top surface was cleaned up and the sweeper cleaning up at full speed. Great customer service by Amanda who called us a couple of days after deciding to change it out because they had a cancellation. David was great and fast with installation. He took the time to show me how it worked and programmed it into my phone. Cassie was also great on keeping up with the problem and documenting everything every week our. Thank you All Clear!

Excellent customer service. This gentleman saw me working on in my trunk trying to put this be piece on my polaris machine. He noticed I was struggling and helped me. Really appreciate his help!

There is no such thing as a chemical or that turns red when you pee in a pool

Service is always pretty good. The management understands customer service, and is honest about their help rather than trying to upsell all the time.

I went with a minor pool problem and the staff was really helpful and friendly. I liked they didnt try to push unnecessary product like the big chain pool supply place I had gone to before. Prices are competitive. Will be back!

I had a really bad problem with my filter pump. They tried to fix it but it was just too far gone so I got a new one at a relatively cheap price considering I had been looking at them all over town I was lucky to get one at the price that I did. Their customer service is over-the-top excellent. I could not be happier with the help theyve given me.

Worst customer service of my life. Whatever going on in your life you need to leave it outside of your work. you need to be professional and treat customers right. Especially being a general manager that has worked there for over 15 years you think would have better customer service.

Very helpful, professionals 👍

Well it was just ok. I went in to buy 3 chlorine tablets. When I told the clerk that the last bucket that I bought there had the bottom 25 percent of the tablets broken and asked if I could open and inspect the material he seemed put out that I would even ask. I opened it and it appeared to be ok. I bought it and left but I really got the feeling that he would have rather been somewhere else that day. There are certainly other pool supply store near me!!

They have everything you need and are pretty knowledgable about treating and caring for your pool. I have basically learned how to be my own pool boy through them! They have great chlorine as well!

Their pricier than online, but pool filter appears to be better quality!

Extremely happy with Tavions customer service and knowledge. He helped me out tremendously and gave me several pointers Ive never been told before. Very satisfied with THIS store.

Ive been coming to All Clear for at least 7 years now, probably at least 30 visits and I have always had a good experience. There have been times where I had my pool chemistry so messed up and they patiently helped me through a process to get it balanced again. Last week, I had a problem with my solar actuator and after spending over $1000 on a pool repair person, new actuator and new controller motherboard, I still couldnt get my pool vac and solar to come on. I was going to replace the relay switches and was ready to purchase two when Deon asked me some questions about my pool problem. He walked me through how the controller worked and said I shouldnt purchase the relay switches as they were likely not the problem. He told me there are dip switches that let the controller know that the auxiliary ports have actuators connected to them. He was right - there was as setting for these and after changing it everything worked. I have always been satisfied with my experiences at All Clear, but today made me really appreciate having a business like this in my city. I shop here for most of my pool supplies as opposed to Home Depot or online because I am willing to pay for good service. Deon saved me at least $60 today and probably 3 hours of my time which I value more than $. Thanks Deon!

Ive always had a good experience dealing with the folks here. Been using them for various items since 1996. Huge turnover in staff last year impacted the knowledge level a bit. Still, I find the new crew generally helpful.

The pool guy was very nice.

In my first experience, I was not impressed when a salesperson tried to sell me a pool filter of inferior quality. I am an engineer with post graduate degrees and I do my homework. My homework (using multiple sources) concluded across-the-board a specific brand was the best all-around quality. When asking if they carried the better quality product line, it was very disconcerting to have a salesperson insult my intelligence per my research. This was a prime example of how NOT to treat your customers . . .Regardless, I then went to the service counter and prepaid for a service to TEACH ME how to program a specific part of my Pentair pool equipment. Thirty minutes before the scheduled appointment, the Technician was recorded on security cameras of walking into the backyard/pool equipment area, flipping an actuator switch, and promptly departing. While in plain sight in the backyard while chatting with my family with my back to the technician, the Technician disregarded my presence thereby failing to provide the requested training.Worse, within minutes I contacted All Clear only to be told that is how they do their service calls (without knowledge of the homeowner). Which made no sense considering the requested service was to provide training). Three days later I received a call and was rudely told the Technician had notes that he had programmed the system (which was NOT the service requested in addition to being a lie because it was already programmed). Lorraine of Customer Service would not even entertain sending the Technician back out to perform the prepaid service, much less discuss a refund!This organization has no qualms about cheating and lying to their clients - even when caught via security camera recordings! If you work hard for your money, spend it somewhere else such as a place that employs honesty and integrity in their so-called service.

They let our pool go GREEN even though we kept calling them every 2 days to come show up to do the job they were paid to do then acted like we didnt reach out.we got suspicious and installed a cam in our backyard to see if they were coming on regularly scheduled days and sure enough they didnt show up for a full 3 weeks thinking we wouldnt find out.unprofessional trash of a company that overcharges in the first place, you will be better off finding another provider unless you want to be frustrated by rude customer service that will let your pool get absolutely nasty.

So much knowledge and product super store. Way better than Leslies.

Nice folks

Has not been a pleasant experience using them. I would definitely suggest finding a different source of pool maintenance in your area before hiring All Clear.

Excellent selection and very helpful.. best in elk grove, ca..

Save your time and sanity and come here instead of Leslies pool!!! WAY WAY BETTER CUSTOMER SERVICE AND CHEAPER!!!Went to Leslies pool supply 1st and after a response that showed lack of knowledge I was given products to purchase that didnt give me confidence in the employee recommendation. It seemed wishy-washy and unprofessional. I tried a second opinion and came to all clear pool and spa supply had 100 percent better customer service and Ill only be coming here from now on. Now, I have to go back to Leslies and return stuf . Ugh. Save your time and dont go anywhere else.

My sweeper was not working and wasn’t sure of the problem until I ran into Tavion at the pool store. He was not only professional, friendly but was extremely knowledgeable in solving my problem. I highly recommend this store and see Tavion. Thanks again

The wheels quit turning on my Polaris 360 and I took it over to all-clear. They looked at it and it was a minor problem, they fixed it while I waited perfect

Had to buy a new part for my pump and the owner himself went out of his way to help us out. He even fixed the part on the piece himself and demonstrated the correct way to fix the component and the right tools to use. Im really appreciative of his help!

As you can tell from the last three months of reviews this company is really going downhill fast. They were taking care of my mothers pool and one day one of their cleaners told me that he couldn’t do anything because the pump wasn’t priming and he couldn’t fix it. After filling the pump with water I was able to get the pump running no problem. After two weeks I realize that they were still coming out and charging my mother the full price for their service even though they hadn’t fixed the pump or even discussed with my mom that she was having trouble with the pump. After realizing my mom was getting charge full price I emailed them and let them know the problems I was having. They gave me every excuse in the book they said the lady was in the hospital the new person that was taking over quit that they had only been doing the job for a couple weeks it was ridiculous. At that point I told them I did not want them to come back to service the pool because they could not fix the pump. After that I got no response but I found out that they were coming out working on the pool they were told not to work on until they fix the filter and build my mom for May and June even though I was telling them not to come back at one point I even put a lock on the gate to keep them out. I just called today and it was just more excuses oh the lady who knows everything is gone on personal leave. Apparently she’s been on personal leave since May. I am now in the middle of trying to get my mom’s money refunded because they provided service that was not asked for. Do yourself a favor and stay away from this company. Take a look at the reviews and you could see that they are clearly in over their head. All clear should either hire more staff or cut down their customers cause they cannot handle what they have. All clear does not care about their customers and when you call them on it they have nothing but excuses

Super knowledgeable, and great prices. The owner took time to explain what I needed to do and was really helpful. Of you want great service with great prices please come here for your pool needs.

I gave them 5 stars now I give them 1 star. If I could I would give them zero. The repair guy started slowly ripping us off. I was so loyal to this place. I even put out a Yelp review giving them 5 stars years ago, but, Im sorry that I have to go somewhere else for pool supplies/service. It all started when my pool vacuum broke. One time it was broken by the service guy named David. Anyways we kept coming back like every other week to get my sweeper fixed. They would always tell me that I needed something else. It went on and on. Anyways Im done with them!

Initially this company was great and did an excellent job a 5 with great pool personnel! I had there service for 20 years, but the last 8 years have been difficult for them to maintain my pool at the basis standard whereas the pool turns green, filter beyond filthy, and consistant no shows, which creates more problems! I had them on speed dial! And then, my pool emergencies were not their emergency, when i returned from out if town, the pool overflowed my yard! And, I do not do pools, that why Ive always had a pool service!

Deon and his crew took care of my three pool issues at a low cost. They got me the necessary parts and walked me through how to make the fixes myself, which saved me time and money! They are extremely knowledgeable and willing to help.

Excellent customer service, good selection, informative help! Thank you!

Knowledgeable staff helped us repair our pool cleaner.

They are great! Very reasonable.

Friendly staff and tons of options.

They gave me all the things I needed to put my pool back to balance. I love deon he really cares about a budget. As well as he supports local business by using products made in elk Grove. Love all clear for their service as well. Great price on pool maintenance.

Good place with a good inventory. Nice staff and decent prices.

I am a local guy. This is my local store. Best prices. Super pro advice. Great customer service. I have been in the pool biz for years now and anytime I dont know how to help the customer the owner is happy to assist. I have learned a great deal from him and his business. You are all my neighbors and we look forward to earning your trust and continually building our reputation in a positive direction.All Clear has more stock on location than any store I have ever seen. We usually have the parts you need in-stock and at the best price. If not we can order anything and get it faster than the competition.Come visit us. We are undefeated against any and all challenging pools. We are also only a phone call away. Helping you, the customers, our neighbors, is the part of the job we enjoy most.

I was a loyal customer of All Clear Pools for over 10 years. My pool gradually began to look worse and worse until it was finally green with algae. I was home on multiple occasions and watched their “Technicians” service my pool. They would leave leaf or branch debris on the bottom of the pool. I called about this problem but it was never resolved and I felt as though they didn’t care that I had been a committed customer for so long. They could have been a very good and successful company for Elk Grove. Sadly they have lost my business.

Ok so lets start with this. This is a pool service company that can not lock gates behind them. I have told them I have a toddler and how how important it is and after several failed attempts of having them lock the gate behind you for safety they suggested I find another company that offers specialized service. Are you kidding me?! A pool company that cant get their act together to lock a gate behind them.Stephanie is unable to do her job and communicate with the techs. Save your money and headache and go somewhere else.Half the staff quit sounds like and the main Maher just left. Its chaos and nothing is organized and dispatch doesnt communicate with the techs. They need someone to come run run their shop desperately.They also dont manage chemicals well as my pool ended up with algae and had to be shocked while on their service. So if ya like green pools and dead kids this is the company for you!

Ive been an All Clear customer since 1999 and have no intention of switching. Whether a big job (new pump and filter) or small (rebuilding the Polaris Sweep), the work is professional. Weekly service is no exception. Jeremy, our current pool technician, is a favorite. Reliable, knowledgeable, and friendly, he is a great ambassador for All Clear. Two 👍 👍

Purchased MX8 Elite but it is sold without the canister. I have to wait for rebate in order to get canister. Was told 3 to 4 weeks and was also told my old canister would work until the new one comes. This is not true. So I called and was told no its 6 to 8 weeks! So as my pool bottom and sides become dirtier, all I can do is wait.Just doesnt seem right to me. Buying new equipment but it sits in my garage.I am very dissatisfied. I want to use my equipment and have a clean pool.

I dont usually give bad feedback but I went into All Clear Pools. I needed help with Alge control and not one customer service rep acknowledged me. There were 3 people I could see all talking amongst themselves. I was the only paying customer there. After 10 minutes of looking at different products and feeling overwhelmed I left.As a customer I shouldnt have to chase you down or interrupt your conversation with each other. With Amazon and other options Id work on your customer service.

Ive been a customer of this business for at least 6 years if not more.I must say. DEON is not a pleasure to do business with. Arrogant, impatient with customers and very loose at the lips

Took pool pump motor for possible impellor issue. Received call from service tech who stated he examined and tested the motor and no problems were found. I picked up the pump and was surprised to learn their was no charge for the diadnostics. Followed the techs tips about making sure to prime the pump and let the lines bleed out the air and my pump/filtration system were working great.

Very friendly and nice customer service 👍

Every pool and spa supply place is basically the same. Anyone can get anything, anywhere... Especially in todays internet shopping. I choose All Clear Pool and Spa in Elk Grove only because of the professional help I get from Justin Stevenson. He knows exactly what hes talking about, hes never steered me wrong, and he gives me the best deals. I will only buy my pool or spa supplies from him. Thanks for all your help Justin! You saved my pool!!!

Not recommendedPlease Be aware ...After The expansion.. all they are trying to do is destroying there reputation..They dont care about the quality of the service / they have the worst customer service / call center / ...And they are way expensive.

They have lots of inventory

Very unprofessional. The owner is rude and a liar. His company destroyed my pool and it cost several thousand dollars to repair the pool due to the fact that black algae had taken over the pool. At the time his company was paid for weekly pool service. It turned out that they did not actually perform while I was away for the summer in 2014. Today the pump I purchased from them in 2013 stopped working. Again the Owner was rude and threatening stating he never wanted me to call his store again and once again lied about the warranty the pump had on it. He said at the time I purchased it from him that it came with a 5 year parts and labor warranty and that it would probably last 10 years when I hired them to replace my old pump. It looks like I will be taking him to Small Claims Court. After I have the pump replaced and the total bill is paid to recover my losses. Don;t do any business with this company! It turns out that they lie and do not stand behind the work they are paid to perform or the labor and equipment they sell.

TaVion is very friendly and helpful

Cool place with great helpers..

Owner got in an argument with a customer on 4th of July. Employees were scared to say anything to him. Felt bad for the kid that was helping me. Hope he works on his customer service skills.

So trying to get some information on my new pool maintenance, Stephanie ..the girl on the other end was truly patient with my kinda annoying Questions to tell the truth .she was very polite and professional and i felt comfortable to visit them soon to contract with them .The reviews i read was a little all over the place but for me it was a good start on the phone so far .

My husband took our pool sweep in for repair, they said they thought one wheel was worn and they would give it a check over, was that ok with us and gave us a price . Next day they phoned to say it was ready . My husband went to pick it up and they told him they had switched the front wheels with the back and there would be no charge.Were can you get such honest service as this. WELL DONE.Always a good place to get your pool supplies.Thank to all of you.

We ended our way too many years with All Clear and so glad that we did. The owner Deon is smug and degrading; not at all helpful. I received my final bill and they are saying I haven’t paid since February. I have all of my online credit card invoices that say otherwise. Now I need to deal with them again.

It had all my pool and hot tub needs.And nice customer service people

Dont gave pool so many people that they could have said that they were not going to do anything to make you feel better about that and this would not have

Had great service up until about 6 weeks ago. Changed technicians and now dealing with no-shows and when he does show up, doesnt do complete service (baskets not cleaned). Have called twice and sent email last week. Been waiting 4 days for a response from manager. Was told we would get a credit to our account and still charged full price (auto pay). I really shouldnt have to go out and make sure the tech is doing his complete job. Horrible customer service. Canceling our service

Its my go-to place for the past 25 years they have absolutely everything you need to maintain your pool and make it a more pleasurable experience in your backyard they have floats that have toys thermometers everything you need

I have been going to this store for a couple pf years now and I always receive good service. The staff is very helpful, they even helped unscrew a part on my filter that needed to be replaced, no charge.

Good service and reasonable price

Thanks to Justin my pool is crystal clear! He was helpful over the phone and super patient with me. He knew exactly what I needed, I will for sure be coming back to this All Clear location.

The owner Deon is a big rude jerk, he has not customer service skills!!!I was loyal customer for years until I had to deal with him.

Good location for neighborhood swimming pools, i used go to here for my swimming pool supply.

Pretty much the worst customer service ever! My pool didnt register chlorine for months it turned into a algae problem then they say we had to replace the filterse so we did that. They didnt reassemble it properly and left old with paste wax on yard furniture and the empty tube of goop laying on the ground near my walkway. After the repair it still leaks and they clearly dont care or understand whats going on. They say supervisors have looked at the problem, managers make promises but dont keep them, they tell you basically I should be happy with the service I am getting. Dont waste your time or money.

Bought a pool light for in-ground pool and they also sold me the rubber installation which am glad they did because it saved me a trip back to the store.

Always great service and helpful.

Been going to this place for 5 years and Ive disregarded poor customer service since Im usually there for pool chemicals and very few (luckily) calls for service which were hits and misses with tech skills and professionalism. Inconsistent water test by their testers and the usual recommendation of additional supplies are offputtings to me. I also used their pool service in the beginning but cancelled after a month because the child that was assigned to my resident showed up once, the guy who covered for him was phenomenal (again hit and miss). Over the years, I learned to take care of my own pool and tried to google everything. Recently, they replaced my sweeper filter pump with a faulty gauge but at this point I rather not rely anymore on All Clear. Not exactly the place Id recommend with enthusiasm or from favorable experiences but if you owned a pool, you dont have too many pool supply stores in the area available.

Pleasant interaction with staff.

Worst pool service I have ever experienced. Poor communication, terrible service, unreliable. Left our pool turning green a few times when they were supposed to be fixing motors and had ridiculous delays with no cummication about what was happening, then didn’t clean it properly afterwards. So glad we found someone else.

Horrible!!They never call or email back and when you finally speak with them they are disrespectful and make it out to be your issue they had a delay on the communication.. even the owner was rude and does not care about keeping his customers happy.. that is very evident.. the owner even begged me to pull down my bad review from last year.. me trying to be nice I did, but hell with that.. people need to know the truth about this company..

These people have kept my pool going for 30 years.5 star. Plus the owner will go that extra mile for customer satisfaction

They have great customer service and address issues you may have immediately. They are also great in teaching you how to maintain your pool.

Justin Stevenson helped us out multiple times, he is very knowledgeable, and has always steered us in the right Direction for getting our pool in optimal running condition. I will continue to shop here as long as he is there to help out.

Theves thugsOne of the worst pool service of all time ..Not recommendedAnd they will do things your wayAnd you will have to pay ..If I were you Ill stay a wayNot good

Very helpful and great service

I had a serious problem with my pump. It was during the first big heat wave this summer. All the pool companies were booked for over a week. I came in to the store and Justin was bending over backwards to help. He gave me some suggestions on how I could get the system to work until someone could come out. He even offered to come over on his day off to see what the problem was. His suggestions worked. Thanks Justin

Always been helpfully and professional with me. Prices and sales are good too.

Steer clear and find much more reliable cheaper service providers on the web!

Always has what I need for my pool and service department is top notch.

Just run! Been dealing with them for a year over work they were supposed to do. They billed me for the labor showed up with out the part and keep sending me invoice for the work they didnt do. I have called them so many times and no one calls you back.

❌❌❌Not Recommended .... ❌❌❌Stay a way from this shopThey are not good at allThis is how they left my pool

Helpful knowledgeable staff. Not too pushy.

Great pool answers and prices and selection.

Went in for gaskets for my pump and bowl the guy was very helpful

Unprofessional and argumentative technicians and staff. Even the manager was unprofessional. I took a complain last week and instead of helping me. the manager was laughing. .. v bad experience. Not a recommendation for anyone..