Premier Optical at 2921 George Dieter Dr, El Paso, TX 79936.Loved the service and prices. I recommend it for any optical needs. I received excellent customer service and prompt delivery of my eye glasses.

They Did Not finish the job and.they stole my wheelbarrow and I asked victor to bring it back he said twice he would back and he never brought it back when he promised,

Due to coronavirus, the better business bureau is not open and cannot assist you in any way. I left a message no one returned my call. Extremely poor customer service during the coronavirus pandemic. I have always counted on you guys in the past to make sure that the public is not dealing with shady characters, people operating businesses without licenses, and professional scam artists. I had a good one to report who tried to steal over $400 out of my bank account, thankfully I was able to resolve myself. Very very disappointed in the better business bureau here in El Paso

When you file a complaint don’t expect them to help with monetary compensation back. BBB ONLY CONNECTS TGE TWO PARTIES. Of course that’s okay with me, I just want the Company Sobella’s to listen to my complaint and offer something back for their purposeful negligence. ALSO, there is zero number you can call to get a live person! Ugh! Hours I filled out my complaint and just wanted to say to them no need to negotiate money compensation, but the dang complaint asks what are you looking for in return and a weary eyed person said money! So Just wanted to correct that and have them connect me to these people, and have it in the record this company plays dirty. In other words, make it right for me and other people and their review board knows that but kicks it back for any reason they can think of and they do not give you a chance in the reply e-mail to negotiate their reply. EL PASO BUSINESSES HAVE SCREWED ME THREE TIMES!! I LIVE IN LAS CRUCES, NM 30-40 MILES AWAY. I WILL ONLY SHOP CHAIN COMPANIES IN THAT TOWN FROM NOW ON!! NO MORE SMALL BUSINESSES, I DO THAT IN LAS CRUCES AND RARELY GET ‘SCREWED’! VERY FRUSTRATING’

The BBB here in El Paso seems to have an allegiance to the businesses that pay them as opposed to being a true not for profit consumer advocate group as it was designed. It seems in my opinion that Mary Beth Stevens, the represented supervisor, will expend time and effort to allow for investigation on behalf of of the business but will not investigate whether or not the business is providing correct information. It begs the question, is the BBB here in El Paso being run by individuals subject to the paying businesses or are they truly an organization that is designed to inform the public of organizations that truly are worthy of the A rating provided by them? If they pay for it, does it really mean anything? In my opinion and experience, according the current rating system, any company, regardless of the character and integrity of that business can buy a rating because Mary Beth Stevens the supervisor, will redact information to keep the businesss reputation so that they will continue to pay. My experience and opinion dealing directly with her has led me to believe just that. She decides what is appropriate and censors information. It seems like our local BBB will yield to the business to keep them paying instead of protecting the consumer with truth. For transparency, all businesses pay the BBB to be a part of their organization. It would explain why they protect the businesses reputations. They make money off of the businesses so its a matter of paying and who gives the BBB what they want as opposed to being un biased. Also the in the response to the review of Rick Castellanos they state that they are here to protect the public which contradicts the response to my review. I have a screenshot in case it gets deleted. The BBB is an organization that solicits any business that will pay in order to make a profit under the false claim that they protect the public. Just call and ask how much does it cost to be a member. Pay it and you get an A plus rating. Even if someone complains they will protect the business as opposed to report the truth so the business keeps paying and has a positive rating so they will continue to pay. It is sad that they would even say they have been protecting the public for 100 years...its a sham...In response to what the BBB responded. Please take note that stated the hold them accountable to the BBB NOT to the consumer all the while they restrict information on reviews to shed a light that is beneficial to the paying businesses not the consumer. They do take time to verify the validity of the complaint with the business that has the complaint filed against it and fully supports the payimg business and allowing for a response from the business regardless of the truth of the response. Again, they favor the business to continue to get the fee associated with being part of this sham. In my opinion there should not be trust in any business that benefits from representing themselves as a source for truth when they allow false information from businesses to be posted..

I took my Toyota Sienna to Texas Custom and Body. The owner, Victor Lopez and his staff are awesome. Extremely polite and their work is outstanding. My Sienna looks brand new even though its over 10 years old. I highly recommend using this place. You will not be disappointed.

Was nearly asked to leave the property of the BBB this morning.I have a scheduled appointment for arbitration today and like everything else in my life I show up early. I prefer to be punctual. But instead of going inside I stayed in my car because I was watching videos on my phone and didnt want to be that person making unnecessary noise inside. For about half an hour several employees walking in and out were giving clearly judgmental looks. Until one came out asking if she could help me or if there was anything I needed.When I replied politely no, Im fine thank you she told me it was a private parking lot business parking lots open to public and its not gated and that I shouldnt be here.when I told her I had an appointment she asked me to come inside. I politely declined and said Id wait in my car until my appointment.I just thought it was funny that you could get judged just for sitting in your car waiting for an appointment. lol#profiled

Tony Avila Rockwall Inc. did an excellent job for our organization recently. We needed a slab poured at a transitional living center, and we couldnt have been more pleased with his work. The price was very reasonable, the work was excellent and the job was completed promptly. I would recommend him to anyone needing concrete work!

Friendly people.

Extreme Window Cleaning Service came to my house this morning and cleaned over 40 windows. I have used 2 previous services and these people are a real game changer! They were punctual, courteous,efficient, and pros from begnining to end! They cleaned my windows and screens both inside and out until they sparkled. Some of the windows had paint and stucco on them but the residue was removed carefully and the windows were not scratched. I could not be more satisfied and will use them every 3-4 months.

I called Durans Roofing to schedule an estimate and the guy that answered the phone was talking so fast that I could not understand him. He said they would call back and they never did. To me, that is poor customer service. I guess they dont need business, so dont bother to call them because they say they will call and they never will. I also called Escalante Roofing for and estimate and they were going to come to my house at about 8:00a.m. My husband even got the day off, so he could be there, well they never showed up and they did not even call us to let us know. Does anyone provide good customer service?

The BBB is not run by the government. They are a non-profit, charity organization known as a 501(c)(3). This means that whatever money you donate to their cause is tax-deductible. The money that you donate is supposed to go into programs and charitable causes. The organization is supposed to report their income, report their board of directors, report about their programs, and so on. This information appears on IRS form 990. 990s are public information. So, as a Texas citizen and tax payer I would like to know if I join my business to BBB how they will use my money (It costs more than $400 a year)Why I am interested in the BBB? .......Because there is the obvious conflict-of-interest problem. They take subscription or membership donations from businesses. This means that businesses are the BBBs source of income (even though they dont report income). But businesses are their object of complaint. So, if I as a consumer complain to the BBB, Im complaining about one of their ...

Very nice and professional help and very nice staff. Always eager to help everyone.

Converted system to refrigerated air, bought a TRANE. Work was done quickly and professionally, system is awesome, thanks!

Help me what other means to follow complained against the jewelry company deutsche and Deutsche

I HAD A HORRIBLE EXPERIENCE WITH THESE CLOWNS, THEYRE SOOOO MONEY DRIVEN ITS CRAZY. MY BUSINESS DIDNT WANT TO JOIN THE BBB SINCE THEYRE NOTHING BUT A BUNCH OF CROOKS AND THEY GAVE ME AN F RATING!!!!I THOUGHT THEYRE GOVERNEMENT AGENCY - WRONGI THOUGHT THEY WERE HONEST=- DEAD WRONGI THOUGHT THEY WERE THERE TO HELP OUT THE CUSTOMER= WRONGTHEY CLAIM TO BE A NON PROFIT AND THIS AND THAT BUT THEYRE ALL GETTING FAT PAYCHECKS.IN CASE YOU KNOW WHO I AM, YOURE RIGHT, I WILL KEEP VOICING MY OPINION ELSEWHERE.

Anybody in El Paso please beware of three different places Credit Acceptance that works with Star motors and AP recovery towing company ap recovering towing company damaged our transmission when they towed our vehicle the tow truck driver was towing it in Reverse and messed up the transmission they didnt want to be responsible for it they said it was like that when they picked it up 2nd Star motors deals with these people they push Credit Acceptance on to you and third of all Credit Acceptance we made arrangements with them on more than one occasion they tell us one date and then change it to another thats how the vehicles got repossessed they will not take responsibility for their part in this fiasco and because of this we ended up losing $13,000 that we put into the vehicle and we ended up with nothing and they still want us to pay for whatever the vehicle did not cover when they auctioned it off

Not much help. The Border is full of crooks, they cant do anything about it.

If youre getting your windows replaced, stay away from Windows R Us. Except for my bedroom window, they installed all the windows backwards, left a huge mess in all the rooms and scuffed a few window sills. Very unprofessional.

Calling and calling and no one answer--- so are they really out to help the consumers?

Friendly people!

I love it

They give good information they tell you where to go.

Well