Sol Pacific was recommended to me by a happy customer, however my pool project was too small for them. Kyle recommended I check with Bill Gear with Tile Stone Concepts! What a great recommendation! Bill was prompt, discussed solutions, looked for options for me! I hired Bill to re-grout the brick and mastic (deck o seal) around my entire pool and do a tile repair. He and his co-worker came the next morning and pretty much finished the complete project by that afternoon, even though it was 100 outside! Given it was too windy, they came back in the morning to do the mastic! Finished early! Bill has followed up to make sure all looks good! I am extremely happy with his work! I would highly recommend him and his team to anyone! Thank you, Kyle for recommending Bill! Thank you, Bill for a great job! Well done!!!

We had an amazing experience with Sol pacific. They always stand behind the brand and the workmanship. Their assistance for after-sales and pool remodeling has been exceptional. I was so glad because they did their job perfectly and completed work on time. And I must say their team is wonderful. My pool looks great now. Thanks

All I can say is WOW!! This company is amazing!!! Professional. Efficient. Knowledgeable. Patient. Kyle was our point of contact throughout the pool renovation and handled every detail with expertise! They started earlier than expected and completed the project in less than 2 weeks! Each member of every crew was efficient, professional and exceptional. The project turned out better than we ever imagined! Thank you so, so much! SolPacific Pools is the company you want to renovate your pool!

I just wanted to thank you all for the professionalism and customer service you had given us. Your response to our concerns, attention to detail, and product & process knowledge has been fantastic. Sol Pacific Pools always stands behind the brand and the workmanship, your assistance for after-sales and pool remodeling has been exceptional. For me, it was the best service experience. I will highly recommend it to the people who need pool repair services in San Diego.

We had a wonderful experience with Sol Pacific Pool Plastering. They started on a Monday and one week later the plastering was complete. The pool was filled on Tuesday and start up was on Thursday.All workers from start to finish were very professional, friendly and helpful. Our pool looks wonderful. Thanks for the great service.

Sol Pacific experts are awesome! They came to my house within a few hours when I called them. They planned for my pool renovations and started the work from the very next day. They just completed the work within 2 weeks and made it a new look. My kids wonder when they enter the pool. They found it more interesting and fun. The team was cooperative and professionals. Thanks, Marcus, and the team I really appreciate your work.

I am glad to meet you and your teamwork is amazing. They have good knowledge of construction and remodeling pool services. The team was very supportive, passionate about their work on time. Thank you so much for renovating my pool.

Kyle and team did a great job. Thanks, you people are just great. It was really a tough decision to make to renovate my pool but Sol pacific has made it easy. Thanks again for making my pool wonderful. The best pool re modelers I have ever found.

In my opinion sol pacific is the best pool service company in San Diego. I am satisfied with your pool remodeling service and your team is amazing. Sol pacific has trusted Pool Plastering and Remodeling Experts in San Diego. Thanks for the good services.

I am satisfied with your work. I will definitely call you back for a monthly pool cleaning service. Finally, I found the best pool cleaning company in my city. Thank you

Great company to work with. Highly knowledgable and attention to detail. Worked with Joe and couldnt be more satisfied with the finished product. Great job Sol Pacific Pool!

Best pool plastering and remodel company out there from start to finish! Very professional, on time, fast and efficient. Honesty is hard to find in contractors. Marcus made us feel just like family! Thanks for making our pool look amazing!!!

No respect for customers, terrible customer service and complete lack of communicationSTAY AWAY! This company has no concept of customer respect, communication or customer service. On 6/11/20 I met with the owner Kyle to get a quote for resurfacing my pool, replacing grout, reinstalling tiles, etc. I asked several questions about insurance, timing, methods, etc. and got sound answers. I asked if we could put those into writing and attach them to his contract form to make sure we both had a clear understanding of the project. He said no problem. I wrote up his answers and emailed them to him on 6/23/20. One of the biggest items in his standard contract says that he could use “either the Multicoat Bonding System (by applying mulitcoat to existing plaster) or by jack hammering the existing plaster off of the gunite surface.” I was not interested in the Multicoat Bonding System because of the problems that I heard about. Kyle said verbally that he would use the jack hammer method. Without the written change to his contact form, they could have used the Multicoat Bonding System (cheaper?) and I would have no contractual recourse but to accept it! Same with all of the other items that I was given verbal responses to….maybe they don’t want them in writing for a reason!I thought we were all set to go and all Kyle had to do was email me his contract form with the written attachment we agreed to. No response. I sent him another email on 6/25 to make sure he had received the clarifying contract attachment. Kyle confirmed receipt on 6/25 and stated via return email “I am in receipt of your email. I will get the contract out via DocuSign next week. You and [sic] execute the contract at your convenience.”Nothing received during the week of 6/29.Nothing received during the week of 7/6.I sent him more emails asking him to send me the contract and attachment. I called his office twice leaving detailed messages. BTW, the number printed on his Proposal form of 619 443-4SOL has been disconnected. I had to check their website to get another number. I also called Kyle’s cell twice and left messages. As of 7/14/20 Kyle’s automated voice greeting states that he will be out of the office starting 7/3 and returning 7/6. Supposedly, he was on vacation during this time. No mention of being on vacation in his voicemail greeting. And NO RESPONSE WHATSOEVER either from Kyle or his office!!!Finally, after more than 2 weeks of absolutely no communication from Kyle or his office, on 7/14 I sent Kyle an email asking for the professional courtesy of response. His response came on 7/14 which stated tersely that he was on vacation and that my request was “condescending”. On 7/15 I sent Kyle a lengthy email detailing all of the facts regarding his lack of communication. I also told him I would not be using his firm, that he had lost my personal recommendation to my neighbors and that he would be getting a very negative social medial post.NOW, he responds, along with his office manager Angie. Both replies were apologetic and offered several reasons (“excuses”?) for his behavior, including: Covid, the 500% increase in the pool industry, his need to hire sales staff, working from home, and his family vacation. Angie added that the email that Kyle uses is a “general” email and they “have been trying to phase that email address out.” She also offered to have me speak to Kyle’s partner Marcus about the “miscommunication”, though I don’t know why since Marcus handles new pool construction and Kyle handles remodels.Whatever the reasons (“excuses”?) it all adds up to the same thing…..disrespect for the customer, abysmal customer service and NO communication. If this is the type of communication and customer service that they give BEFORE the contract is signed, what level of communication and customer service should I expect during the project or AFTER it is completed if there should be warranty issues??!!If you use them you get what you deserve. Youve been warned! For my part, I will simply STAY AWAY!

Excellent guidance and pool knowledge. You can tells these guys spent a lot of time in pools and have great recommendations. They are certified PebbleTec applicators and do amazing work.

They did an excellent job in my pool. I recommend them fast and very clean

It was a wonderful experience being services taken by the sol pacific pool they are amazing. I have remodeled my pool from them and trust me it was amazing . these guys are specialists in their work Kyle and the team did a great job.

Best in the business. The work and team are excellent.

Great people