This company handles Chase Luxury hotels and resorts booking. One price shows up on the screen, when you click to book it the price doubles.So I call and speak with them directly. The customer service manager sees the issue and then proceeds to give me I’m so sorry but we don’t handle the rates the hotels give them directly to us lip service.Then I get a call from the customer service manager who wants me to help the company troubleshoot their data problem. Even asks for my credit card number???? Sorry folks if you want me to help you fix your problem- fix mine first!!! Go to American Express -run by a different company that knows how to treat its customers. STAY AWAY!!!!

DO NOT GIVE THEM ANY BUSINESS! I have tried reaching 6 different telephone numbers to get a hold of someone from CXLoyalty previously known as Connexions Loyalty and 3 are no longer in service, 2 hang up on you and 1 said she doesnt have the permissions/authority to help with my reservation! Which by the way I thought was through Expedia...guess these guys are some how partnered through them?! I wouldnt even give 1 star but I had to in order to be able to post this!!

Connexions Loyalty Travel Solutions, 10050 Crosstown Cir #400, Eden Prairie, MN 55344, United States

Terible service. Took 3 hours to get system to process then misspelled name on travel documents and would not change it unless canceling and rebooking. Then would not send email confirmation of cancel. After going thru the booking process all over again they double charged our credit card and after a week they still have not credited it back. Actually, if you count the first booking, they have charged our CC accounts three times. They refuse to give contact info for their corporate office.

This company is a complete SCAM!!! They tried to call and tell me I was a semi-finalist for a prize I entered at a Expo in my city. They proceeded to ask very personal information about me that was not relevant to winning a prize. When I refused to give them the information they promptly hung up on me. I dont think there was any prize to begin with and that they were phishing for my information to scam me. DO NOT TRUST THESE SCAMMERS. I have filed a complaint with my Attorney General regarding this fraud contest. There is no way to talk to or get a hold of this company. DO NOT TRUST THEM!!

This company is ripping USAA Credit Card holders off. Cannot redeem points 6 weeks out for a routine flight without paying enormous points plus cash prices. Example: Standard flight from Washington, DC to LAX requires 30,000 points plus about 500.00. I even tried other flights to routine destinations. The entire flight if I bought it outright would be 500 or less. What is wrong with you people. USAA needs to find a better partner--TERRIBLE SCAM. Why does USAA allow this agency to rip off its customers and even use their corporate branding when you arent even on a USAA website anymore. The whole thing is a scam.

Connexions Loyalty Travel Solutions