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Guaranteed Turf Care
7605 Equitable Dr, Eden Prairie, MN 55344, United States
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Guaranteed Turf Care

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Ni
Review №1

How can a company name have guranteed when they cannot even gurantee the date of the service. This company is a complete joke. They somehow appear in my social media and so I decided to go with them for lawn aeration. But I had to cancel their service even before using them when they could not give me a tentative date(s) that they would come for the service. Thanks for all the posted reviews that helped me take this decision. I eventually switched to another company who offered me the same day service at a much cheaper rate.

Ch
Review №2

They aeriated my neighbors yard, in the process of doing that hooked our newly installed fence and proceeded to attempt to drive off. This being a chain-link fence, they managed to pull the loop out 3-4 inches, destroying the chain-link pattern and removing some of the coating on the fence, increasing the risk of internal corrosion. I watched them hook it and attempt to drive off, then come back to survey the damage and attempt to hide the damage, which is not possible as they pulled the chains out and torn part of the fence in the process. They evidently notified no one, including my neighbors. Based on the other reviews, I expect this one will need to go to court to recover damages.

Ch
Review №3

This company does the bare minimum. They won’t treat weeds unless it’s a regular treatment and it’s on their schedule... if they even show up. Highly recommend avoiding them. Our lawn looks awful.

An
Review №4

Is this what I should expect from a company I have hired to treat my lawn?I know it is hard to see in the picture, so let me explain what youre seeing: After treating part of my lawn, a hose was hooked up to my homes water spigot and turned on to fill the tank on the truck. The water ran for over 18 minutes to fill the ENTIRE tank on the truck with water from MY HOUSE. So now, I get to foot the water bill for Guaranteed Turf Care today, which customer is footing the bill tomorrow?

An
Review №5

Do not hire this company even though they so called guarantee a beautiful thicker weed free lawn you can be proud of they do not stand behind their name. My lawn is full of crabgrass because they missed the early spring time frame for the application against crabgrass. When I asked for a partial discount or credit towards aeration they would not offer anything other than to blame COVID.

Ch
Review №6

Dont use this company for weed control and fertilization.. This is the worst my yard had ever looked; I have seen empty lots look better. I signed up for their premium monthly service, that was a waste of money. They come two times this season. The last time was 10 weeks ago. If I could give a negative star I would. Completely worthless that I paid for 2 applications and my yard looks this bad.

Kr
Review №7

I hired this company 5 weeks ago for services and they still havent been out for the first application. I keep calling to ask when they will start and the woman on the phone has NO CLUE when they can come out. What kind of business is this? They promised when I signed up theyll be out in a week. WOW. if you dont have time to take on my lawn, tell me. This is crazy.

Bo
Review №8

I have been a customer of Guaranteed Turf since 1980. They have provided me with excellent care for my yard and kept it looking great! Of course, tin 38 years, I have had a concern or two, but they have been extremely cooperative in taking care of my concern. No hassles!!I would certainly recommend their service to any new customer or any current customer looking to change. Give them a call. I bet they will work it out.Bob

Sa
Review №9

Hired this company for my grandmas lawn. They don’t come on time. They haven’t been to her house in over six weeks and now the leaves that have fallen have piled up so high and they continue to say we will be out in a couple of weeks. This company is a complete joke. The lady that answers the phone is the rudest person I’ve ever spoke to. She refuses to help with questions and all she says is we will be out in a couple weeks. It’s horrible and I will tell everyone I know to not use this company!!!!! Dave Gabbert is the owner and id like to be reached out regarding this horrible service.

KO
Review №10

Have used them for many years and have been very pleased. Very friendly technicians who always explain whet they are doing. We use them for fertilization, insect control and aeration.Nice job folks!

Ch
Review №11

Best lawn care service provider ever! This is my first year using Guaranteed and I can honestly say I am pleased with they’re service! Reasonable rates, honest, fair. One of the best decisions that I’ve made and will definitely utilize their lawn services next season. Thanks Guaranteed Turf Care!Marjorie T.Burnsville, MN

Br
Review №12

I have pre-paid for my 5 applications in advance and after the first application two weeks ago I am noticing both Dandilions and Crabgrass growing. I emailed about this and got no response. 2 days after the email with no response I called and explained to the person on the phone that I have dandilions and crabgrass growing. She stated that I am due for another appoitment in the next few weeks. I asked her so I should just leave the weeds as they are and she said yes because the next application will kill them. I find this very terrible customer service. I paid not to have weeds growing my yard and she says just leave them. I guess sending someone back out to correct their mistake is not a priority.***Update*** They called me back and apologized for the very general timeframe of when they will be back out. They stated they will be back out in the next two weeks and to let them know if the weeds continue

Ku
Review №13

I had them last season and experienced extremely poor customer service. Expect large inconsistencies in mowing frequency, including entire missed weeks of mowing. They often sighted weather when other services recovered their schedules within a day. Clearly understaffed. Poor responsiveness to concerns. I do not recommend.

Ga
Review №14

I have been a Guaranteed Turf customer since 1986. My length of time as a customer should speak volumes to the lawn care quality and excellent service that Guaranteed Turf provides. I take credit pride in the appearance and health of my lawn, and it is very gratifying when individuals over the years have said that I have the nicest yard that they see. These unsolicited compliments speak to the outstanding service and care that I have received from Guaranteed Turf since 1986!

Sa
Review №15

Excellent Customer Service. This is our first year with Guaranteed Lawn Care and it has been outstanding so far. If service is being delayed because the yard is too short or dry to mow, they always call to let us know.

Mi
Review №16

We know nothing about lawn care,so we trust Guaranteed Turf to do the proper job for our lawn. So far Guaranteed Turf has. They are very competitive their pricing and e-mail us an update of our lawn condition each time they perform a lawn treatment. All this we enjoy.

Er
Review №17

Received a recommendation to hire this company when we were looking. Its our first full summer in our home and our yard is fairly big. After attempting to do it ourselves we thought this would be the answer to our yard problems.When we signed up they said it would be about a week until someone would be out. 10 days later we called and were told some one would be out the next day...four days later same thing. When we finally saw the little sign in our yard we had to call them as we have pets and were having people over the next day to make sure it would be safe. They said it would be fine and let us know it could take 5-7 days to work and to call back if there were still weeds...not only did we have weeds our yard was striped and you could tell from afar which places were missed. We called back let them know...and when asked if some one would be out in the next day and if we should wait to mow the lady on the line LAUGHED and said oh no it wont be this week. Eventually the second application was made and it looked okay...not great. No notification that the next application would be made but it was. Once again the yard looked like nothing had been done AND one of our plants is dead. When I called letting them know that we would like to cancel and asked if we could have a discount since it didnt look like anything (weeds, and tons of crab grass) w I done we were told that we can get a second application after we paid our current bill. I should not have to baby sit someone I have hired for a service after every application and if that is the case it should be better advertised and accepted, since the first time I requested a second application it was as if I was being an inconviece or expecting too much. Extremely dissapointed in this company and their service.

Ja
Review №18

Ive been very happy with the service so far. Ive used them for a few years now and they always do a good job. I also asked that they call before each application so I can plan appropriately and theyve been very respectful of that.

La
Review №19

They did a good job. We have Pest Control Service only at this time.Gentleman was polite and did great job. So far we had no problems with any ants or insects. We highly recommend this company.

Ke
Review №20

I was one of the very first customers with Guaranteed Turf Care over thirty years ago. They have always done a great job, are reliable and are reasonably priced. They even got rid of Creeping Charlie in my yard!

Ci
Review №21

Our yards had so many weeds that the grass was very sparse. We finally decided to have Guaranteed Turf Care come out. Not only were their prices reasonable, they offered a package where they only charge for coming out 3 times for the season and since we were new to having a lawn company and werent interested in overdoing it, this appealed to us. After only 2 days there was a remarkable difference. The weeds started to suddenly disappear and the grass started coming in thicker. Were very pleased with the results and would definitely recommend them!

Su
Review №22

We used to say our yard was the place the dandelions went when they got kicked out of everyone elses yard! Now my yard looks great and the guys that come out are very good and efficient. The customer service team always responds quickly to any questions that I have. I recommend them highly..

Ar
Review №23

We started with Guaranteed Turf Care just about when they started in business. Having about an acre though we hate dandelions we love and plant clover in our lawn. Guaranteed is meticulous in avoiding our clover, but great at preventing or killing our crab grass and the occasional dandelion where there is no clover. Guaranteed has been keeping my lawn green by avoiding my clover and fertilizing while I take care of those pesky yellow flowers by extracting them with a dandelion puller. This spring I hired Guaranteed to do a spring clean up and mow. I am very pleased with their service provided at a fair price and yet a distinct improvement over my previous lawn service.

ge
Review №24

First year with service and absolutely love the service.I called last week to retreat the weeds and they were out within 5 days.Much more affordable than true green

Em
Review №25

The first year was fine, but we didnt plan to renew their services the following year. Then in the spring of this year (2019) a sign advertising their services showed up on my lawn as it had the previous year. Then a few weeks later another sign. Then I received a call stating I owed $87. Apparently they send a mailing in January stating their proposed services and if you dont call them to decline, they just go ahead and provide those services. I talked to a customer service person, then asked to talk to a manager about my frustration, they refused. The customer service person wouldnt transfer me to a manager, wouldnt let me sit on hold until a manager was available, nor did he offer to have a manager call me back. I just had to accept the charges (which they offered to cut in half because I was so frustrated) and hang up. What company doesnt let you talk to a manager? I guess a company that just continues to provide services without your consent.

Bu
Review №26

Excellent customer service. They always get back to me right away. My lawn was full of weeds and some would not die after one or two applications, and they came out additional times without extra fees to make sure the tougher weeds were also killed off. I am a very happy customer.

Ma
Review №27

Guaranteed Turf Care has been taking care of our yard for several years, including mowing, fertilizing, and fall clean-up. Each week the same person comes to mow the lawn, trim around the trees and edges, and blow off the driveway. (This year it was Blake, who did a great job.) For special services, I communicate via email to the office and get just what I request. If the weather causes delays, I get a notification via email. I have set up automated payments to my credit card, so we always have a great-looking lawn - whether we are home or out of town - without ever having to think about it.

st
Review №28

Stay away. We were with GTC for the past 3 years but I finally had enough of their empty promises. I never saw any improvement in my lawn, but I was simply too busy to take the time to cancel service. One day, I was home when they did their service call, so I watched them. The tech (really just a college kid who could care less) did a very sloppy job in the front yard, completely missing large sections. To my surprise, he never even did the back yard. I wonder just how long that was going on? Rip off company. The only thing worse than their field service was their customer service, who clearly couldnt care less about my concerns when I called to voice them. All they wanted was to ensure I paid. Run away as fast as you can.

Ry
Review №29

Poor Communication, poor service. Unfortunately, these people promise you a quality service with good communications, but they do not give you either. I repeatedly asked to know when they were coming and what they recommended for my lawn issues. They never would return emails or calls and some times claimed to have come, but with no sign, invoice or results. STAY AWAY

Ke
Review №30

Always prompt, courteous service in person or over the telly. Came back right away to re-spray weeds in landscaping. My yard has never looked so healthy! Thank you!

St
Review №31

First year with the service for mowing and fertilizer/weed control. They have done well so far. Communication has been very good to make a few adjustments as needed. We are pleased and plan to continue using the service.

Pa
Review №32

First year user for fertilizer/weed treatments....got my neighbor to use them for lawn mowing and I got a free treatment. The only reason I gave them 4 instead of 5 stars is they were going to re-spray for weeds (free!) because it rained 6 hours after the treatment and they have yet to come back to do it...and Ive emailed them twice. Otherwise happy with them.

St
Review №33

Fast Friendly Customer care and the lawn service changed our yard into something nice. We had multiple broadleaf weeds and now a green lawn. Great service for the price and Ive shopped around plenty. Im staying with them because they do what they say, Guaranteed Turf Care.

Fe
Review №34

Hired them last year. This year they showed up unauthorized and sprayed my yard. I already hired a new company to do my yard because I wasn’t happy with their work. Then I was charged $110 (25% increase from last year) on my card for services I didn’t authorize. They claim they mailed me something saying I re-new their service unless I call them to cancel. Lawn care mail in January goes directly in the recycle. Do not give them your business and especially don’t give them your card number to pay for service. Unethical business practices. horrible customer service.

ru
Review №35

We have used Guarantee Turf Care for 3 years, and they do a good job mowing and arriving on the scheduled day for mowing. We also use them for fertilizing and feel that they were better last year with controlling weeds, particularly in late spring early summer. They do leave a summary of what services were performed at the door and also email it. This helps let us know when to water.

S
Review №36

This is our first year as customers. We’ve been happy with the service thus far, although we have had to call and ask about when they were coming. Between initial sign up and first treatment was almost 4 weeks.

La
Review №37

I gave GTC a low rating a couple of months ago, due to a decline in service. They simply were not providing weekly service, sometimes skipping our house for two or three weeks at a time. However, since then, they appear to have corrected their scheduling problems and we are now receiving the good service we experienced previously.

Le
Review №38

Have used a national company for twenty five years. I switched to Guaranteed Turf Care this year. They are here when they say they are coming, they don’t try to sell you things you don’t need, they take their time during application, and their customer service is incredible. A brilliant choice on my decision. Thank you.

Ja
Review №39

They are good when they show up. Feeling like I am a joke to them. Two weeks of promises, but no service.

Ka
Review №40

Do not use this company. We used them for few years and things were ok. This year our lawn had stripes and lots of crabgrass. We called pleaded and called again.I cant tell you how many times we called. They would listen and hang up.We feel they caused the problem but were not willing to fix it. I cant believe their lack of customer service. Dont be taken in. We were. Next year we will do our own. Disgusting!

Er
Review №41

Its September 18. Guaranteed turf said they were coming the week of September 2 to do our aeration and over seeding. They still have not done it nor have they told us when they are coming. Next year I will chose a different service.

Jo
Review №42

Our first weed and feed was two months ago, it worked fairly well and after second visit with a mosquito/ant treatment as well I notice our weeds coming back in a high concentration and ant problem has not seemed to curb at all.Rating for a 3 is for still being neutral on our services, however they have on the schedule for a respray at no cost so pending that visit review may be re-adjusted based on impact of treatment.

El
Review №43

I dont understand the few bad reviews. I realize this is a larger company that treats a lot of lawns per week, however I have been with them for close to five years and have been very satisfied with the service. I referred a co-worker who just recently set up service with Guaranteed and she said they were prompt and she has already seen an improvement with her lawn!!

Br
Review №44

Not a happy customer. Wasted money on negligible results. Will revert back to applying chemicals myself. Never cleaned up after applications. I always had to go clean off driveway, sidewalks, and patios. Never had any idea when they would show up. Frustrated is an understatement!

Mi
Review №45

This is my first year using Guaranteed Turf Care and I must say I am pleased with the results of their service. There are a few weeds left to address, but overall the lawn looks better than I have seen in some time.

Je
Review №46

I love this company, they know me personally when I call. I have been using them for about 4 years. They straightened my lawn out and my daughters in one season and this year I have added weekly mowing service and fall clean up.

Mu
Review №47

I selected the five treatment plan along with aeration sand seeding. They only came out 4 times and even that I had to keep bugging them about. By the time they decided to seed my lawn it was already too late into the fall, so I had them cancel it. Aside from the bad service, my lawn actually looks much worse than it did before. The grass that was relatively healthy is now brown and there are large patches where all the grass is gone. Horrible service, will not recommend!!

Be
Review №48

I have weeds, crabgrass, and other broadleafs. You wouldn’t know I had a fertilizer and weed service! They aren’t detailed oriented they always come right before it rains so I need a respray which is free but never great. They miss big spots of weeds and don’t do the edges of the yard, like next to the driveway or near the bushes. I don’t know why I keep going back to them. I think I will finally break up with them this year! They do my mom’s yard and it’s even worse than mine. You’d think she was starting a thistle farm!

Ja
Review №49

GTC has cared for our lawn for years! It looks great and we receive compliments. Definitely recommend.

Sa
Review №50

We have been pleased that Guaranteed Turf lives up to its name. If you are not pleased, then you call and they come out again. It truly is Guaranteed!!!

Gr
Review №51

I have been using Guaranteed for 10+yrs, always on time and they do an amazing job with all lawn services. Very trustworthy and reliable.

ra
Review №52

The lawn treatments were effective in killing the weeds. kept informed with progress and needs for better and healthy lawn.

Da
Review №53

Hard to tell so far. Had to call and remind them about every service so far. Missed dates to come out etc. Yard is doing fine thoDan

La
Review №54

I do not know what has happened at this company but I can no longer recommend them. They simply refuse to show up at our house. We have been informed they now have 150 new customers and since then, we are lucky if they service our lawn every other week. I have been forced to mow my lawn more than they have. Hiring GTC is a waste of time because you will end up doing all your lawn mowing yourself anyway. Six months ago I wrote the review below, and I was sincere. It goes to show how the quality of their service has decreased:Blake does an excellent job in mowing our lawn. Weed control is O.K. but I need to do my own application of Weed-B-Gone to keep emerging weeds under control in the Spring.

An
Review №55

Its our first year with Guaranteed Turf Care and have no complaints so far. The signing up process was straightforward.

Di
Review №56

This is our first year with GTC, and we LOVE our results. Our crabgrass, dandelions, clover, and most importantly, creeping Charlie, are GONE!! It is absolutely amazing and we could not be happier.

Sh
Review №57

We have used them for a few years and had minimal complaints. This year has been a different story. They have only been out one, the first week fo May. Previous years they would come out every 4 weeks. They have yet to be back out despite numerous phone calls and emails. When I would talk to someone I was always provided with reassurance that they would be out within a few days. This went on for 3 weeks before I decided to cancel the services. I am unable to rely on them. The disappointing part is every time I spoke with someone including the day I cancelled services no one ever apologized for the terrible service. I would not recommend this company to anyone for that 1 reason alone, poor customer service.

MJ
Review №58

On-time, professional and attention to details... Excellent service all around.

Am
Review №59

Mows our lawn weekly. Does a phenomenal job and saves us so much time!

Ch
Review №60

My neighbors use this company and they blew all the leaves into my yard. I called the company, she assured me that she would call them and fix the situation. They just left and I still have my neighbors leaves in my yard. I wouldnt use this company and will be informing my neighbor.

Ge
Review №61

GTC is great! I now have the best looking lawn in the neighborhood.

Pe
Review №62

I appreciate GTCs reasonable prices and reliable service.

Sc
Review №63

We’ve used GTC at two of our homes for over two decades. We like the work they do and how great our lawn looks.

Re
Review №64

Ive been using guaranteed for a few years. overall Ive been very happy with their service and customer service if Ive had to call in. Ive recommended them to friends and family knowing they would be happy with their work.

Br
Review №65

Started using GTC this year. The notification and billing could not be easier. Results are looking good!

Jo
Review №66

Were really happy with our lawn service. Easy, and dependable.

Li
Review №67

We prepaid for season mid April and as of today May 30, nobody has been out for first or second treatment. This is in spite of 3 phone conversations and 3 emails. Several promises were made that theyd be out within the week, but promises werent kept and they didnt respond to emails/calls. So today I called to request full refund and well take our business elsewhere. Hope to see credit wi 3-5 biz days.

Lo
Review №68

Best price in town! Quick! Don’t even know they are there.

J
Review №69

Ive used gtc several years and have always had great customers service and have a my yard looking greatwould recommend them to anyone also very competitively priced

Ma
Review №70

We have spent good money all summer long with weeds still everywhere in our yard. I just called to set up an appointment to show them the weeds and discuss options on their guarantee; they told me that they are 2 weeks out and will call 2-3 days prior to their visit. It is reminiscent on dealing with the cable company; all about them not about you.I am guessing that we will be using another company next year as the are ineffective and unresponsive.June 19, 2017 update on my previous review from 2016: I just got a visit from Guaranteed Turf Care to take a look at the lawn. This is 9 months after we asked that they come out and look at the large amount of weeds we had from their lack of expertise in lawn care. I guess the nasty lady who took my call just got around to dealing with this! What a lame company!!! Stay away, they are horrible to deal with!

Da
Review №71

I have used GTC for years and they do a great job!

Br
Review №72

Update: We used this company two years ago without problems. Everything was great and weeds were well controlled. This year was a completely opposite experience. They got rid of the weeds (broadleaf and creeping charlie), but also killed large patches of grass in the process. At first they said it was because the grass was in tree shade (it wasnt) then said thats where the weeds were, just seed it. We asked for a manager to look at it but they sent our regular tech to evaluate it. Needless to say we cancelled our service and will never use them again.

St
Review №73

We use Guaranteed Turf Care for Fertilizing our lawn and pest controlThey offer great service at very competitive and affordable rates.

Ma
Review №74

Chose Guaranteed Turf Care based on the recommendation of a neighbor, and couldn’t be happier. Our lawn looks much better!

Jo
Review №75

Weve been using Guaranteed Turf for over a decade now. They are a good and dependable lawn care service.

Er
Review №76

Note that there are a lot of positive reviews all of a sudden. The company recently ran a promotion which gave away prizes if you posted a review.After 2+ years of service (5 applications per year), they lied on several occasions, I had to spray my own lawn, and my lawn now has more crabgrass this year than when they started. I share my specific experience below.The first year I used them, they were an average company with average customer service. They seemed to apply the product just fine, but they needed direction from me regarding the lawns specific issues (e.g., crabgrass and Creeping Charlie). Ultimately, the lawn looked better at the end of the year, but not great.Last year, the service deteriorated. I didn’t get crabgrass preventer until early June and the herbicide they used during the regular applications was not effective against Creeping Charlie. Despite asking several times for, and them agreeing to, a respray with something effective against Creeping Charlie, they never did it. I finally went out and sprayed for it myself at the end of the year because it had gotten so bad during the year. I paid about $250 for lawn service that year and ultimately had to read up on Creeping Charlie, buy my own product, and spray it myself!I intended to cancel at the end of 2017, but they promised to have my crabgrass preventer applied no later than mid-May and to be aggressive with the Creeping Charlie in the spring and fall of 2018 (the best times to kill it).This year, no one came until nearly July. Thankfully, I aggressively sprayed for the Creeping Charlie in the spring, so it was mostly under control. I called and spoke with Chrissy in early June and she promised to be out within 2 weeks. I asked her when I called to make sure to spray the crabgrass with killer as it had already germinated and to hit the remaining Creeping Charlie. She agreed. When they finally came 3 weeks later (in late June), they put preventer down but no crabgrass killer. They also didnt put anything down for the Creeping Charlie. I also noted that there was no detectable herbicide odor as I typically smell and the application seemed to have no effect on my lawn, so I have a suspicion that they didnt even apply what they said they did.I called immediately after the application and several times afterwards. Chrissy has been promising for nearly 1 month that they would come and spray the crabgrass and remaining Creeping Charlie. They still haven’t come back out. Thankfully, I continued to spray for the Creeping Charlie, so it is nearly gone. However, the crabgrass has taken over my lawn. Its mature now, so I don’t know if the spray would even do any good. I’m may be forced to give up until next year and try again.$600 over 2.5 years was absolutely wasted on this service.

Ke
Review №77

Wow! Should have read these reviews also! I called their EP office yesterday and was drilled with 4-5 screen questions: whos calling? Are you a customer? Whats the nature of your call? I was calling to inquire on email that was sent to me that the person I signed up with was let go. No phone call back. Looks like GTC over promises and UNDER delivers. Not a good recipe for success. I am finding a new lawn care provider today. Fortunately I have not paid a dime to GTC and dont intend to.

So
Review №78

This is my first review ever and PLEASE DONT USE THEIR SERVICES. Their mowing work is horrible and most of all they have the worst customer service. They left all the grass clippings all over our landscaping that our brown mulch was covered with grass. When we asked them to clean them up, they sent a mower back with a blower which wasnt any help, in fact now our mulch was on our lawn. When we asked them to compensate our ruined landscaping, they said they would send out an inspector but they never came. I called them countless times during the last two months but they only said they are trying to have someone come out and do an inspection but they never came. They dont even let me talk to their management. Please see the attached photos.

Sh
Review №79

Im at a loss on how to get my issue resolved with GTC...hoping posting publicly will get their attention, but my hopes are not high. On the 14th of June we reported to GTC that fertilizer had been spilled on our lawn in multiple places, causing the grass to die and not come back. This happened once last year and again this spring. They told us they would schedule an appointment for someone to come look at it and that until someone comes out, we should not pay our bill. Between June 14th and July 3rd, we received 3 collections calls asking us to pay our bill. Each time, we asked when our appointment would be scheduled, and each time they told us that they didnt know. Their manager, Kate, had to do it and was out of the office or left early that day. After waiting 1 week for Kate to call me, I took the liberty to call them yesterday. Kate was once again not in the office. They informed me that they had notes to set up an appointment, but had not done so yet. They also informed me that they had stopped applying treatments to our lawn (apparently because they didnt want to damage anything until someone could get out and look at the already damaged areas). Tomorrow is July 13th. Its been 1 month and were still waiting for an appointment to be set up, or at least for Kate to call me - assuming she exists. After 4 years as a customer, we will be cutting our losses and switching services to a reliable company.

Ma
Review №80

Good service and prompt follow-up.

Ci
Review №81

Guaranteed Turf has been taking care of our yard for years. They also have a great, very responsive customer service department.

An
Review №82

Guaranteed Turf Care is staffed by great people and the customer service is second to none.

jo
Review №83

Buyer beware. Long story short, GTC has poor customer service and no communication within their own office. I would seriously consider looking elsewhere for lawn care.After receiving a quote, called GTC customer service to schedule a treatment. Confirmed with the representative that we would be starting the lawn treatment service and that I should see the lawn treated in the next week or two. The following week I received a voice message from GTC asking if I was interested in moving forward with the quote. After which I called and explained that I had already set up the service, and was expecting the treatment to take place any time. The representative told me that there was no record of the call, and that we could initiate the service, but it would mean a 1-2 week lead time on the treatment. After being transferred to a manager I told them that I would be taking my business elsewhere. A couple days later I received a letter in the mail indicating that they had scheduled the first treatment for some time this week. After receiving the letter I called to inform them that I had NOT scheduled this service, and confirmed that it would be cancelled immediately. Two days later I noticed when I got home from work that my lawn had been treated, and a bill for the service was left on my door. After which I called and spoke with a manager to confirm that they would cancel the service and I would not be billed. All in all, a big headache I would recommend avoiding.

Cy
Review №84

There are many reputable lawn care companies out there. Unfortunately, this isnt one of them. Called the office after noticing weeds in my lawn after treatments from GTC. They sent someone out to access my lawn and left a tag on my door to call for the results. First time I called, Christy told someone would email the results to me-it didnt happen. When I called back 3 days later, spoke with Kate, the rudest customer service rep I have ever dealt with. She told me she would relay the message to give me a call to Mark, the person who inspected my lawn-still waiting. When I called back and asked Kate to speak to her boss, she told me she and Mark were co-bosses and refused to let me speak to him. I later discovered the company was owned by Dave Gabbert. When I called back to speak to him, Kate refused to let me speak with him. When I did finally get in touch with Dave, he told me to take the matter up with Kate. Save yourself the trouble and find another company.

Sc
Review №85

Weeds are gone! However the patches of now exposed dirt show just how much work still lies ahead with overseeding.

Gr
Review №86

Sadly, I missed these other reviews before signing up with them... I can confirm what others are saying. They screwed up my lawn one week, came out a few days later and made it worse, then took two weeks to come out again, now its been a week and a half. Also, I paid for the weed spray. They did a small patch that turned brown and skipped the rest of the house. I was told they would come out again. Hasnt happened. Do yourself a favor and read the reviews.

Mi
Review №87

Service is great and the feedback is very helpful

VR
Review №88

Guys doing a great job so far

Ci
Review №89

My grass still has a lot of weeds we have been using there service for a few years now

Le
Review №90

Paid $300+ for spray services and started a weekly mowing service. On the very first application we had problems. Nothing was working on the weeds. They did come out again but it only turned the edges of the weeds slightly brown. We called in again wanting a refund and they said they would put it towards the mowing (which is another service I had trouble with left big patches of uncut grass). However, now that we are finding a new company they are going back on this and saying we have to pay for the failed services. They never gave me estimates I asked for! TERRIBLE COMPANY!

De
Review №91

Came 5 minutes before storm obviously that did not workWas promised that the come on Wednesday by AmyNo showCalled in the afternoon and was promised that they come before 4.30No showStay away from them

Am
Review №92

My lawn has never looked better!

Ju
Review №93

Great service...

An
Review №94

Hard to cancel your service. They burned our lawn and made us pay for the service. Not impressed.

Information
17 Photos
94 Comments
3.3 Rating
  • Address:7605 Equitable Dr, Eden Prairie, MN 55344, United States
  • Site:http://guaranteedturfcare.com/
  • Phone:+1 952-941-2900
Categories
  • Lawn care service
  • Landscape designer
  • Landscaper
  • Pest control service
  • Tree service
Working hours
  • Monday:8:30am–4:30pm
  • Tuesday:8:30am–4:30pm
  • Wednesday:8:30am–4:30pm
  • Thursday:Closed
  • Friday:Closed
  • Saturday:8:30am–4:30pm
  • Sunday:8:30am–4:30pm
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