I’ve been on hold for an hour. All I’m trying to do is confirm a reservation for installation tomorrow. Getting a bad feeling. Poor customer service, which truly makes me wonder about the quality of the installation.

One of the workers here absolutely FLY by at unreal and unreasonable speeds all the time. This street has a nursing home and an elderly rehabilitation hospital on it and the same person drove by at at least 80 mph right behind this UHaul and they’re driving the same UHaul pick up truck. This street has children, elderly and is in a RESIDENTAL NEIGHBORHOOD. THIS IS NOT SAFE!!! And to make matters worse, when you try to call the store to let them know about their employee, they leave you on hold for over 20 minutes before the line disconnects. Glad to know that they not only dont care about putting families and children in danger but could care less to hear about it.

I dont usually write reviews, but I was so impressed with the service and attention that I really wanted to write this. All I bought was a hitch ball mount, ball, pin and some boxes, but the guy that helped me (sorry, I didnt get his name) was so helpful and knowledgeable - thank you!

Picked up a trailer for a local move. Staff was on their game and very personable. Was helped by Jacob who made the process easy. I’ve rented many times from different UHauls and this was the fastest I’ve ever been in and out. I live in Cranston but the extra drive is worth the service.

DO NOT USE. Even though they may have your card on file, and you don’t have access to technology due to your internship, you still get charged a late fee and threatened.

First I did not asked for insurance, But I was charged for it. I went back to store and they refunded the amount charged for insurance.Second, when I checked my credit card transactions I saw charged duplicate, now I am calling but I have been on phone more than 20 minutes, no answer.I have to go back to store and fix this problem.I really have very bad experience with U-Haul.

The worst service, incompetent, not willing to help and blaming customers. I would advice everyone to stay away from this location. They will take your money and will not deliver, and if you challenge them, they say sorry, pay some more. And I wish I looked at the reviews of this place.

Coordination between website booking and actual availability is terrible so it is typical to book online and then get a call telling you they dont have what your reserved. Very aggravating.

Shortly after using this branch my Drivers License # was used in a case of fraud. I would recommend nobody use the app and be very cautious using this branch.

Worst service nationally and local. Pa.rts shipped wrong destination. Waiting 2 days for a 2 hour job. Installer was off bthe weekend before he finished my job. No calls. Hangups after waiting20 - 30 mins. Ahhhhgh

Every time I use this U-Haul location, the staff is on the ball, honest, and very personable. Highly recommend this location.

So my mother in law made a honest mistake and the dog kettle couldn’t fit in the van. So she returned the van immediately and they would not just simply have her pay the difference instead they forced her to pay in full for the van she didn’t use and she put gas in it. Now uhaul has charged her for full for the van she didnt use and now for the truck that she needs now all for a simple mis-measurement. Thats what i call excellent customer service, honestly it’s quite pathetic. DO NOT RECOMMEND

Without a doubt I will be using this location again !! The service was absolutely amazing. Clean and organized, the associates were very warm and professional they made my move into the storage very simple and easy then the truck drop off even better Thank you uhaul !!

For the last twenty years or so, when we got a new vehicle, Ive had a 2 trailer hitch installed at this U-Haul in E. Providence. It used to work well but in Sept 2015, the hitch they installed did not receive my trailer or my bike rack as their hole size was reduced so it could use those flimsier half inch pins. I brought it back to show them the issues and they suggested work-arounds I would need to do elsewhere. They refused to fix the problem. To their credit, they offered to remove the whole thing and refund my money . Neither suggestion would get me a working hitch for the agreed upon amount however. The electrical connection they created was pretty Mickey Mouse, too, in that it was not mounted - just a stray wire back in the trunk under the tire. They charged $15 above their estimate for the standard hitch & wiring warranty. Lastly, they didnt think Id notice that they used 4 (frame to hitch) bolts instead of the required six. I didnt think much of their customer service or technical competence. The manager was oafish. On the plus side, parking was good.

First time going here a year ago they lost my registration and told me if I had an issue with it come back and find it myself. Then I went today to pick up a trailer and John at the front desk was helping me. For 40 minutes he tried to finish the paperwork and couldn’t figure it out, so he told me there was nothing he could do and I had to leave. When I asked if there was someone I could talk to that may be able to help or if there was other trailers in the area, he threw his bosses business card (Arthur Buoneo) at my feet and said if I don’t leave now then he is going to not on my account that I am banned from uhaul (I rent from them 7+ times a year) he then said if I call and make an issue of this he will be seeing me soon. Considering this man has all my information, it really made me nervous. Never again will I do business here.

I rented a 10 Foot truck at the last minute to move a large 6 foot dresser, queen size bed and several boxes to a storage unit. The wait was short, the truck was readily available and the staff was efficient and friendly, and carried the moving boxes and handtruck I ordered out to my car for me.

Worst moving experience Ive ever had. I got a voicemail from the location the night before my move saying that my truck wasnt available until the day after and they moved my reservation. They moved my reservation without speaking to me - only leaving me a voicemail the night before. Well, I had to be out of my place the next day, not the day after. I had to call UHAUL customer support for 2.5 hours to finally talk to a supervisor who found a smaller truck the next day in the middle of the day. I had to request to speak to a manager several times (all of this was at about 11 p.m. the night before the move). The smaller truck and the later time caused me to have to reschedule with the hired movers and caused many more trips back and forth with the smaller truck. I will never use UHAUL again. Absolute joke of a company that does not care at all about customer service. AVOID AT ALL COSTS

Although the gentleman behind the counter was polite, the service was terrible. I waited for over 15 minutes to ask a question with only one customer ahead of me. Its not the time I wasted there, its the lack of common courtesy. There was what seemed to be a newly hired employee who made eye contact several times without acknowledging me or at least say, someone will be right with you. I would have taken a simple Hi. Another woman who had a badge around her neck (who worked there) dressed in business casual clothing entered about half way through my wait and proceeded to sit in a chair while the new employee answered phone calls. Then when I finally was helped, the price for the hitch install was about $50 more than their website stated and when I asked what the discrepancy was, I got a I dont know and a shoulder shrug. I went to Pep Boys and got the same 2in class III/IV installed for $209. Thanks for not helping me Uhaul, I saved almost $100!!

Honestly I have had good experiences with uhaul before this last move. After they made me buy their cheap ass lock, the key snapped off in it after I had taken it off. Ever single person I have talked to has been rude, from staff onsite, to customer service, to the supervisors . All I wanted was for them to comp me a lock, since their brand of locks couldnt even function. Ive only opened it 5 times since I moved here.

They lie I reserved a truck and transport last month was quoted a price that agreed to and budget it in to my savings I go to pick up the truck and it’s an extra 200$ they lie they are thief’s

Fast and professional service. Rent online and the staff will have your vehicle and supplies ready for you.

Good service. Definitely come back

Friendly service and did a nice job putting my hitch on.

Rented a trailer and it was the worst thing I ever rented. I could not go above 15 miles per hour without dangerous instability. In fact I took my new car in to have it inspected afterwards.Awful experience

Terrible customer service been waiting in line for almost 20 mins and the guy is just sitting on the phone and not helping me go to a different location

Very nice staff, Manager Arthur is great !

Terrible experience, never going back to this location. The manager Arthur was yelling and swearing at a customer outside, and trying to start a fight. Arthur had a terrible attitude, very rude and embarrassing. He should be fired for the way he conducts business.

Easy to get to. Friendly staff.

I called and they gave me an attitute when I asked their rates. They clearly dont want to be bothered. Poor customer service

Its your HQ for packing and moving!

Long line to turn in the truck, but they were busy, and very friendly!

Great for rental equipment

Helpful, friendly and fast

Typical U-haul not much more to say

Thanks!

I want to write my bad experience in Spanish, so i can prevent to Spanish costumer get the same situation:Yesterday I rented a truck, and even with an extra payment with Insurance Included. I needed to stop by the house before going to the place of removal of some household goods. When I tried to start the engine, it did not start. Apparently he had a battery problem. I tried several times, and it didnt start that way, I called Customer Service. After about 20 to 30 minutes they treated me, and told me that by text, they would let me know how long someone would come to try to solve the problem. After another 10 or 20 minutes, I got a text saying that they would check the truck in 150 MINUTES MORE. That is, I had to wait two and a half hours for them to get the truck fixed. After a while of waiting I tried to make it leave again, and the truck, after about three attempts, departed.I used the truck with the fear that it would stop again. And obviously with all that wasted time, I ended up too late to make the move. I decided to return the truck therefore, the next day after lunch. When I went to replace the spent gasoline, he arrived at the Service Station, obviously turned off the engine, and when I tried to start it, the battery did not work again. I called the office and this time someone after 20 minutes appeared to charge the battery.I went back to the truck and asked if renting a truck in bad conditions that made me waste time meant paying the same. And for my bísorpresa, I received in a bad way the following response: You occupied the truck 24 hours so you are charged the same .... Amazing!I do not recommend this place at all.

Very professional! Good service 💯