Great location store, employees always greet customers, clean store and safety place to shop. Set Garza always welcome his customers with a great smile. Prices are accessibles and you always save more when buying in quantities. I’m so please

Found what I was looking for. Self check out and key copying machines were working fine. No complaints.

I was in Lowe’s earlier today and this young man by the name of Roberto in tools he was very helpful I asked him for a couple of items and he didn’t even think twice he brought them to me even offered to help me load it to the truck

I love it always different things and fully stocked. They have everything and anything for a beautiful garden

Can never get a hold of any one at store or on phone. Always haning up on customers. Wouldnt blame some one going postal at this location. You speak english and no one understand you.

Their inventory system doesnt work. I was looking online for a union I desperately need, and the lowes website showed 6 in stock an hour away from my house. I placed the order for in store pick up, the websites confirmed it, then as I was driving to come pick it up lowes called and said Sorry, we dont have that part.

Management needs to implement a crew to keep store cleaned and sanitized at all times. Majority of staff shows very poor product knowledge at this location.

Love the place itself, but employees are just not helpful at all. I had to ask a guy 3 times where the ice maker filters were before he even pointed me in the right direction.

Its hit and miss, have had some great people with good attitudes and hard workers. Ive also had lazy people and not getting good help. Overall though I like Lowes, Im a veteran and appreciate the military discount.

Best services

Lowes pick up section in Eagle Pass was excellent! The peron who attended me was fast and courteous. They were quite busy (fourth in line)and I thought I was going to be there for a while. I was out of there in less than 30 minutes from waiting in line to getting the appliance from the back to loading it in the truck.

The curbside pickup crew is exceptional ! An associate named Luis attended me today and he was very helpful. I would give the staff at Lowe’s a 10/10 if it were an option. 👏🏽

Thank God for this storesAlways more than you expect !!!

Friendly staff. Nice and neat.

Ordered a shower wall kit and picked it up inbtwo weeks but shower base has not arrived in 3 months and customer service does not answer. Not messages or emails will work.

My husband is disabled and went twice this week to purchase boards and electrical supplies. When he asked for assistance, he was told that there was no one there that could help him. He finally found what he needed and went to pay. Unfortunately, there was only one register open with about 15 customers in line. He has trouble standing long periods of time and asked if he could pay at returns/customer service center. The employee told him he was not allowed to pay there since it was for returns or other service. The employee was just standing behind the register with no customers to wait on. So my husband decided not to purchase anything at Lowe’s and went to Mccoys where there is great customer service.

Love the new automated check-out

Great service by all the guys that work there.... their online system needs to be updated so it reflects actual totals that they do have in stock and not what is coming in. The item I was looking for was listed online, but in reality was out of stock.

Watch out for birds outside with plants they will attack you

Variety of plants and good deals, too !🌻🌿🌺☘️

During this terrible winter storm that hit our State of Texas and coming from Dallas, Texas to Eagle Pass to get what we could to fix our broken pipes for our other home in Mexico.... we were lucky to have found what we needed when NO ONE ELSE HAD MATERIAL FOR PLUMBING!!!!! THANK YOU ALOT LOWE’S!!!!!!

Wasnt bad, just very busy and the staff seemed a bit overwhelmed on a Wednesday. Same broad selection as any other lowes.

Great quality products, great prices you find all you need 10/10.

The worst customer service I have ever had to deal with. Waited 30 min to get someone to help, no one ever came. The customer before me said he had been wating for 2hrs

Great service ...they are there when you need help...

Very organized, and affordable.

Im rating this store 5 stars due to the exemplary customer service of an associate at the store. She began my noticing that I looked frustrated (I was having a bad day) and greeted me with her eyes so nicely (because of facemasks). She asked me questions about the room I was going to put the AC in, the type of plugs I have in the room, if there were any other rooms attached to it that may need it, and other questions that truly made me believe that she knew what she was talking about. Along with this, she also asked me if I had any other neccesities, and proceeded to show me air conditioner covers. With everything going on in 2020 (like the Sahara dust), I figured I would might as well buy whatever she was recommending me. Thinking of it now, I would have probably bought a patio if she would have told me that it would help the air conditioner cool faster. I wish I could remember her name so that I could ask management to give her a raise. Her attentiveness was immaculate. I wish mine had been. I know her name started with an N and worked in the garden area. She was super. I will be shopping at Lowes more often for more of this wonderful customer service!! 10 out of 10!

I just love it here.. I could spend hours here browsing and finding things I didnt think I needed.. lol

Nice and helpful people. Always find what you are looking for.

Good prices on all supplies.

Unfortunately online information such as in stock doesnt reflect correctly with in-store inventory. I drove 94 miles total just to come back empty handed because the information was incorrect. Personnel was very helpful but ultimately couldnt do it since their system was wrong. Not a great feeling when you are in need of parts.

Employees have no idea what they doing, and they rarely ask anyone for assistance and In the rare case they do, the one they ask is as clueless as the first 🙄

Love Lowes 💕😘

👍

Our 7 ft freezer died today and I didn’t realize it until 8:30pm because the lights on it were still on. The Del Rio Home Depot didn’t have any freezers, but the Eagle Pass Lowe’s had ONE 8.8 ft freezer left. The amazing manager Rocio allowed me to show up 30 minutes late to get it so we wouldn’t lose tons of meat. She even had it at the front sliding doors waiting! It took about 3 minutes to go in, grovel and thank her and her team profusely, pay, and they even loaded it for me. 2.5 hours of night-driving an unlit Texas country road was definitely worth it for the best customer service I’ve ever had. Thank you, Rocio and Lowe’s... you saved us hundreds of dollars worth of food!

I love that I can find all the materials needed for home repairs and small projects.

Sweet, helpful staff. All seemed genuinely happy to be there and to help!

Very helpful 👌

Don’t waste your time going to Eagle Pass! Says they have the items we needed got there my wife couldn’t come in! We had to share at different times had plenty of help but would not help us! I’m sure glad I didn’t need appliances or tile! Go to Home Depot

Extremely friendly, very professional

Horrible!!! Some workers walked around like they were trying to avoid work!

Can never get anyone to help. The manager just sits behind customer service and doesn’t do anything. They make you feel like you are bothering them.

I love how helpful they are!

Friendly staff no waiting to exchange an item. They offered help to find the correct part

They usually have what I need and the military discount is big plus.

You can find what your looking for like solar lights in various strengths

Some employees seem they dont know their dept.

Horrible, waited on isle 32 for 21 minutes, found someone said they would send someone waited another 17 minutes no one came took the items I found to check out, saw employees talking. On their phones and check out took their sweet time getting to register only to start another conversation with another employee!!]

They never have anything in stock and their customer service is HORRIBLE. They are rude, unhelpful, and have no idea about basic project material. I would rather drive an hour to del rio for home depot.

Terrible service!! I had to search for someone to help me. When I finally found a person, I told him I needed a price check on an AC and that I would also need help loading it into my car because it was large. After telling me the price, he started walking in the direction of the carts so I followed him only to find he was going to the break room!! I waited for 10 minutes just in case he was coming back. He never did and he didnt ask anyone to help me. When I finally did get the AC on the cart and paid for, I still needed someone to help me out it in my car. The cashier called for help 3 times and never did get anyone by that means. She finally caught a man who was assisting another customer and when he finished, he helped me. The service at this Lowes location has gone way downhill since 15 years ago when the sales people searched for the customer instead of the other way around. You should probably audit the manager there!

They take too long for anything

I always enjoy going to Lowes, employees are go out their way to assist me in finding what Im looking for. I made my purchases and was out soon thereafter. Thanx

Some of the employees know their stuff. They never fail to point me in 2 directions before I find what I need. But it beats going to McCoys. Free WiFi.

They are great owesome

Customer service sucks and very rude

Horrible service!! Not a single employee offers to help!! You ask for help and they say they will send someone and no one ever shows!!! Horrible customer service!!!

This is lowes

Went to look for a tool needed for work. Found it and was decent priced but of great quality. Associates could be friendlier and nicer to the customer. But besides that..all went well.

Id like to thank Manager Hugo and Sales Rep. Reyes for all the help and assistance in planning and choosing the right material for the job. They both went far an beyond their duties in assisting me during the stores busiest hours. They were both very professional and polite while assisting me. I would like to also add that most if not all the Sale Associates at this facility has been generous and helping during each visit. Thank you guys for providing such a service in this community. Keep up the good work!

What ever i need or want ? Lowes is the perfect place too get it...Good service, friendly and helpful employees.

Today was not their best...went in about 9:15am to get a chainsaw...found the chainsaw, couldnt locate the chains...found packages way in the back of the shelf...tried over half an hour to nearly 45 minutes to get an employee to come to Isle 25 so they could remove the security chain and no one came to help...will see about purchasing the chainsaw at Home Depot I guess... Lowes not interested in me wanting to spend $600.00 today...I asked nicely twice to get someone here...

Fast and easy shopping

Very few employees available to assist. You have to push button then wait. While he was assisting me hes being called by some other employee to assist somewhere else so he leaves without helping me with everything I need. This has happened on other occasions.

Nobody knows what they’re doing. There’s never any carts around. A lot of employees act like you’re bothering them. I was lied to four times in the same transaction by Brandon Gonzales at the Customer Service desk. Just because he seems nice doesn’t mean he is. He lies straight to your face with a smile. This is a sign of a sociopath.

Brandon was very helpful but he alone could not overcome the fact that what I wanted (carports) were not there

More help desk is needed. It took me almost half an hour waiting time to get an available employee to ask for info of a product.

Manager is missing some screws

Just close my account with lowes bad customer service they wouldnt accept and exchange nor refund they only sell and no returns or exchange accepted rather go to home depo in del rio where there is great customer service

Great customer service, and very knowledgeable employees!

A top notch store with a great variety of home tools and accessories and a staff that goes out of their way to help you out on what ever needs you may bring to the store. Plus a very easy display of isles to help guide you to whatever item you may be looking for...also at great prices.

Love the Veteran love that they share. Great deals and always have what I am looking for.

That they got everything but when ur at the the store u cant find anything not even a accent lol

Great place to find your home improvement items for the DIY individual

After calling customer service four times and getting no answer Im taking my business to the local lumber yard. During a bathroom remodel the last thing I want to deal with is poor customer service.

One particular employee JOHN very knowledgeable and patient knew exactly what I needed and very willing to get it for me Ive been to many Lowes and spent thousands of dollars but JOHN was the best ever with JOHN on board progress becomes automatic I just wish there were more stars I could give him because JOHN is absolutely worth ten stars thank you JOHN for making my job so much easier 👍😀👍 Lowes eagle pass Texas

No good have to wear mask

Its an ok place to go, rarely they ask if you need help in anything.... great places to go shopping tho..... friendly employee

Everything we need, we got it😁

They usually have what I need, but never ask if I need help and if I need someone they are hard to find.Theres usually no price on anything, and they cashiers seem to want you to go back and get the barcode instead of having another associate do a price check.

Like better home depot more cheaper

The best place in Eagle Pass to get your home supplies

Mike in appliances was very helpful and we were able to get a delivery of a washer and dryer the day after purchase. Great in store customer service.

Needs better access to supplies.

Extremely slow check out. Two of the lines had some sort of a special purchase that was holding up both lines. After a long period, one of the cashiers thought of opening a 4th line. Next time Ill wait for any other day of the week and will go to McCoys instead.

Great customer service nice attitude fast and reliable very understanding I recommend this business

Satisfactory.

From small projects to huge projects, Lowes its my kind of store!

The workers are very helpful and nice, i love looking around as well. Variety of products :)

I enjoy shopping a Lowes but I would like to see more care in the garden department. When the weather is hot the plants are limp and drying out. It takes a worker that takes pride in the department so customers want to buy their plants that the company invested in.

Terrible customer service. Can never find help when you need it. Surprisingly at a hardware store couldn’t get lumber cut for me. Not a surprise as the customer service always leaves you wanting for more. Go support a smaller hardware store at McCoys where they care about their customers.

YOU get WHAT youre looking for &draw HOW YOU WANTED through a computer😮

Very helpful staff.

Very busy inside, shelves very messy with items all about. However they have a lot of store space and items to select from so its understandable.

I order a refrigerator. I scheduled the delivery a week and half in advance. On the scheduled the delivery day I waited most of the day only to receive a call saying they were pushing it to the next day. When it was delivered they failed to push it completely in and left it sticking out 10 inches 5 more than it should. I am a 77 yr old lady and now I have to wait 2 weeks for my daughter to come home to find out what they did to completely go back. NOT IMPRESSED. Will be shopping at Home Depot from now on.

Love this place people are so nice and gardening center is the best

I like the pick up featured. They offers you always a great service.

Suuper organized and friendly staff.

Variety to choose from,thanks.

Lowes is one of the best stores when it comes to doing projects. Mccoys and Home Depot are other good options as well. Sadly we only have Lowes and McCoys as the only two options. But McCoys has more options in wood n supplies n less house items like sink, showers n so on. Lowes is the one that has what McCoys sells but more appliances n that of home depot in my opinion. Lowes just as I said earlier has more selections n u can find more for your dollar as they say.

I always come to this store for anything home improvement. I have never had a bad experience, the staff are always friendly and more than willing to help. they always have what I am needing at the moment, I have never had to order anything and wait.