All of the negative reviews in here are unfortunately true. It has a very big scam feel to us. They canceled our service on their end and told us if we restored service they would charge us a long lawn fee as a returning customer 24 hours after I spoke to someone about why no one had been out to cut our grass. Use at your own risk, but I recommend not using.

Dont ever trust this company. I had a very bad experience on billing and luckily it got resolved. Also, they have policies which they dont explain while signing up but we need to very careful while accepting the terms and conditions.

Please read the comments and believe this service is a no go! Support Supervisor Paul L was rude and wanted to bill me for a service that was not rendered. He was unable to get in touch with his own employee to verify if my grass was cut. This is truly and unprofessional business and Customer Service is useless. Do not waste your time or money.

Great lawn care service for my Bermuda grass. Appreciate that they stick to the schedule and give plenty of advance notice if something does needs rescheduling. Easy to deal with via texts.

Worst customer service, they never show up, Initially booked for august 8th no one came to move lawn but on august 9th survey came asking how they did with their service that means they don’t know if their crew did service and then it moved to August 9th no one showed and then to august 10 no one showed and then got a message saying that they have to reschedule and that can take up to 2 more days. Finally I never got any service with them, simply waste of your time please look for reliable services

I tend to be an easy reviewer. However, I will have to include facts. I have a mixed response with this service. Moved to NC last year, and in the beginning there was a crew assigned to us and they did a regular service. No complaints. As the Spring came, I requested them to start earlier than anticipated. After initial communication messages through the app, where they agreed to come, eventually they did not. I waited for approx 10-12 days, and no one showed up. Then, a new crew was assigned. I messaged them, no response. 2 days later, yet another crew got assigned. By this time, I paused the service wanting to talk to customer service. And got a local person come and mow the lawn. Finally, the day after that, a yet another new person showed up, and mowed the lawn that was moved the day before. Charged more than what I was used to be charged. No response from customer service. Last 4 weeks back and forth with LawnStarter app taught me that there is no one person accountable for customer service. Its an interesting system that just assigns crew without asking or notifying customers. I would not only not recommend this, but strongly discourage from using it.

The sales representatives will call you several times to get you to sign up and promise the world.The crew didn’t show up to the two day window that was agreed upon. I sent a message and received no response. I live in an HOA so I had to borrow a mower and get it done. The crew responded and said they would come Wednesday. They responded to lawn starter stating it was due to weather.. it was sunny both days. I rescheduled for two weeks away since I just did it.Now for the rescheduled service the crew never showed up. I messaged support about a refund and I have received absolutely zero response.

Doesnt show up on appointments and simply cancel my service without any communicaton

Brian always does a fantastic job. My lawn looks the best on the block. Thank you!

Amazing work with yard maintenance and my bush trimming.

I hired LawnStarter to make sure my lawn looked great throughout the summer. Not having time to do it myself, I was more than pleased at their work. Now my weekends are spent enjoying my time off.

They do a good job for a very good price.

Terrible service and not worth the money! I paid $270 in total for a clean up and tree trimming and they did a really bad job. Would not recommend at all. TERRIBLE SERVICE

I use Lawnstarter in the Raleigh, NC area. I highly recommend Tim King, as many other crews either wont show up on time or wont show up at all. Good luck trying to get assistance from Lawnstarter customer service lol Tim is far and away the best. Hes cut my lawn since May of 2020 and has always shown up on time, done a fantastic job, and has always been friendly and courteous. He is the ONLY reason Im giving a 5 star review.

Unfortunately, this lawn service is horrible. The first lawn care provider never showed up and stopped responding to my messages through the lawnstarter app. Therefore, I attempted to contact lawnstarter four times before finally speaking to a representative. Another lawn care service was assigned, by this time its been a almost a week. He stated at 3pm itll be two hours before he can cut my grass. After two hours passed, he messaged he has to apply the long grass fee and I have to accept it before he can service my yard. The reason the grass was long is because I have been getting the runaround for over a dang week. I called lawnstarter and CANCELED my account and did not mince any words when she asked why. I do not and will not recommend Lawnstarter to anyone.

Im very please with my service provider. He always does excellent work and is professional and reliable.

LawnStarter customer service agent set up the appointment for the weekend, but lawnmower never contacted me to say that they were not coming after the lawnmower messaged through the app sayimg he would cut my grass on Saturday. He never came Saturday nor Sunday. They may come Monday but no one has communcated that to me as of yet.I told them to cancel my service due to the lack of communication amd respect. Also the customer service agent which only sets appointments takes about 45 minutes to speak to. All the agent could do was to put in an inquiry for why the mower never came.I told her to cancel because I do not have time to wait again. My grass is getting higher. I am just being honest. I dont think this company should have any stars because they didnt do anything. There may be some happy ppl with higher ratings, but it takes one to tell the truth.

I have been cancelled on last minute multiple times, mowing not completed. Customer service is non existent.

They show up to mow lawn without prior notice . In less than 2 weeks intervals.

Attempted to cancel a lawn cutting a few days before the lawn service was scheduled. I was unable to log into my online account due to their poor software, and could NOT get a customer service rep on the phone. When the pro arrived I asked them to NOT cut my yard as I would not authorize payment, they told me they had to cut it or they would get in trouble, and cut it anyways. I was unable to get a refund from the company, everyone should stay far away from this company and book service directly with a qualified professional.

I HAD THIS SERVICE FOR MONTHS. NEVER ONCE MISSED A PAYMENT! HOWEVER I ASKED FOR MY BUSHES TO BE TRIMMED AND CUT OFF BAMBOO TREES. THEY CUT THE BAMBOO TREES AND NOT THE BUSHES. AND LEFT THE TREES ALONG MY DRIVEWAY. I HAVE COMPLAINED FOR 3 MONTHS NOW. THEY REFUNDED MY MONEY AND SCHEDULED A DAY TO PICK UP THE TREES. OF COURSE IT WAS CANCELED BY THEM AND NEVER RESCHEDULED. I CALLED AGAIN TO COMPLAIN AND THEY TOOK $30 OFF MY GRASS BEING CUT. STILL THE TREES REMAIN ALONG MY DRIVEWAY. I CALLED AGAIN ITS 3 MONTHS AND THEY TELL ME THEY CANNOT DO ANYTHING ABOUT IT. I STOP PAYMENT AND FUNNY HOW I GET ALL TEXT ASKING ME TO UPDATE MY PAYMENT. I ASKED FOR A RETURN CALL WHICH I NEVER GOT. THEY CANCELED MY SERVICE. BAD BUSINESS I WOULDNT RECCOMEND THEM!!!

I really regret using this service. I hired them to do fall aerating and seeding because my yard was in a bad shape. They did the service and promised me health grass in the spring. During the winter and early this year I didnt see any new grass growing. Kept on messaging the service person he kept on assuring me itd be fine. Guess what? My yard is just in the bad shape as it was last year. I wasted another year. When the service person finally came and look at my yard he said hed aerate and seed again. A week went by no word from him. The professionalism and quality are so poor with this company. Avoid at all cost.

Aaron with LawnStarter does an amazing job! He’s prompt, efficient, and always leaves my lawn looking wonderful! I highly recommend this company to anyone looking for lawn care services!

Love how hands free LawnStarter is. We got a fair price and they do a great job on our yard. We love James and his crew

Daniel did a TERRIBLE job. I paid for a basic mowing package, including edging and blowing and he did neither. The worst part- he killed my grass. Didn’t pick up the clippings and now my once green lawn is dead. If a dead lawn is what you want, I recommend them. Otherwise, take your business elsewhere!

This company does not provide the actual services listed online. They did not edge nor blow off any surfaces which is stated that comes included with lawn mowing services. My back patio was completely covered in grass. The quality was bad as well, all i could hear from inside was one man yelling at the other to hurry up and lets go. Was a rushed job and they completely missed the other half of my front yard. Will not be using this company again.

Very professional service. Great pricing. Quick services. My contractor even worked with me and got our now in earlier to accommodate us. 10/10 great company.

Great way to get in business without the upfront marketing and lead cost! I already have 15 repeat client in less than 2 weeks from this app alone.

I schedule services with this company. The service date was pushed back by 2-3 days due to weather (which was understandable). On the final date for services, I messaged the crew and asked for an estimated time. The crew responded back the next morning, stating they will be there at 9am (a whole day late). They never showed up so I decided to cancel my services. This company is a total waste of time.

Michael does a conscientious job. He always makes my yard well cared for.

Great service

I don’t advice anyone to go with this company. I have been facing challenges where in crew won’t turn up and mark the status as complete. Few time they have not done edging and they don’t cut the grass properly.

I was charged for a mow that I didnt get and not refunded. When I reached out to them to sort the problem out, then they offered to credit me half the amount charged to my credit card. I told them Id be satisfied if they would just come mow my lawn since they already charged me for it at the full amount and then they said there may be an additional charge since the grass is probably taller now. Thats enough.

Mingo and his crew were amazing! LawnStarter has found me efficient crews for whichever project I need.

Togba does a remarkable job everytime he comes to my residence!! Hes very professional and very kind!!!

I love Lawn Starters, they seem to connect you with great service people. Ill have not been disappointed yet My guy is Wiliam.

I recommend this company. They do a great job.

I really like the use of software and keeping track of the cuts. Any issues or questions or promptly answered.

Horrendous experience. Id give a zero star if I could. Communication is poor and basically nonexistent. I was supposed to get service once every 2 weeks. It has now been one month since someone came to mow.I needed the lawn mowed over a week ago so I could aerate and seed. I had to mow myself be and put up sprinklers to water the seed. I let Lawn Starter know that the sprinklers were up and to only have a crew mow the back. They didnt send that message to anyone and when a crew finally showed up, they just left and mowed nothing.Dont waste your time and money on this terrible service.

Professional and good work

Justin did an awesome job on my lawn!! Please request Justin..superb!

Love the ease of scheduling. Always show up.

Repeatedly pushed back date for service. It’s been over 2 weeks and there’s been no service at all. Total waste of time.

Easy to connect with and always a fantastic job!

Excellent lawn care!!

Do nice work

So easy to use!

Good