A UPS person loaded my 4 large boxes on a dolly n customer service was very helpful with suze n weight of boxes.

Poor customer skills, she seemed to enjoy saying no to me. No one wearing masks, getting far too close..

I ordered 2 items from 2 different sites both being shipped thru UPS that I never received. The online tracking info they provide is flaw it will say that the package is delivered when it really hasnt.Also I had 3 interviews at 3 different times in different years and never hired.

Thank you Sherrie for taking care of me! Your friendly customer service was outstanding, you cared that I needed to find my package and went over and beyond to assist. Thank you!

Very polite quick in and put

I am in awe of how quickly the employees were able to process my Amazon return! When Amazon told me no packaging or return labels would be required before returning my items, I was incredibly skeptical. It was 100% true! Could not have been easier.

Excellent! Very helpful, Amazing. They went out of their way to help me and I really appreciate it. Thanks so much.

Driver was provided a telephone number to get instructions to our campsite (very simple directions) and we never even received a call. Now thats lazy! My brother delivered packages and drove for UPS for 30+ years and he made sure you got your package.

I visit this location when i need to return or send packages but last time i did it lacked modern equipment. I could not return a package using the more updated systems like using your phone to scan a QPC code because they lack the updates. Drivers are great at this location and are very punctual so they deserve the modern touches just as much as the customers that depend on them.

Dont believe any of the negative reviews. They are fedex trolls. Ive used UPS in many parts of this country over the last fifty years and theyve always given outstanding service. The Dunkirk, NY customer center is no exception. Always helpful, always polite. In fifty years Ive never gotten a damaged package from UPS and nor have any of my customers. I could say a few negative things about fedex on that issue but I wont.

Had a package scheduled for delivery and it was never delivered on the scheduled day because they didnt feel like delivering it!

Helpful always

Nice people

They leave pkgs outside even when have, never check, have requested several times to at least place in hallway visible through storm door. If stolen Im sure sure they wont do anything, just like when called about damaged item telling you to contact sender. Not like yrs ago.

UPS in Dunkirk is open to ship something out from 3pm-5:30pm. If you have a prepaid label you can come and drop off your package from 9am-6pm. If you have a package held here you want to pick it up, you can come pick it up from 9am-7pm.Also UPS in Dunkirk is NOT A store it is a shipping facility.

Most of the drivers are driving way too recklessly, tossing packages around, and slamming them down onto our porch. Today was the last straw when Joel from Dunkirk decided to back into my driveway right into some outstretched branches of a very large shrub that we have. When I told him that I understood why he would need to back in (as I was receiving cases of water) but not why he would have to back into the shrubbery, he became sarcastic and defensive. He did not apologize for it, even denying that he might have done any damage but, rather, joked about it and said, Ill pull up and well see if Ive done any damage to your bush. Im sure he will get a good laugh out of that with the other guys. He could have saved our frequent business with UPS instead of choosing to negate the fact that he was delivering poor customer service, today, by simply saying that hes been doing his job for 25 years. When I said that we should switch to Fed Ex he said, Maybe you should. Time to switch!

Very helpful when I pick up packages.

Terrible delivery drivers. Don’t knock or wait for you to answer the door. Lazy people. Zero Stars. Terrible customer service. They don’t care

Post ofc is open more then they r so wouldnt use this place for anything again

Your welcome Cheers

Ups is a great company in general I went there because of a miscommunication about my delivery and they took very good care of mw

Very nice and good people.

They will take care of all your shipping needs.

Physically stopped in to REFUSE a package, yet package was delivered anyway. Took package back, and now a week later, it is back at my door. What about REFUSE is hard to understand?

As good as it gets!

Great job here,

Shipping at its best

Helpful employees!

Eàssy to ship

Nice place

Always friendly

Bad customer service!