Late on my pickup (getting me) Wasnt happy. If its a new industry norm, Im not happy with it, but after I was on the highway, I called back for assistance in locating the CD Player and was advised there had not been a CD Player in any rental cars for about 2 years. Hasnt been 2 years since I had rented and I rented from Enterprise. Too late now. Had I known that, I would have looked somewhere else. Also Enterprises new policy is to take a $300 deposit as well as full pymnt when you rent one of their vehicles. Didnt know that either until I had gotten in the car and looked at my invoice. When I was setting my rental up, I was advised that they would be taking a $300 deposit in advance of the trip. I took that to mean that their normal $250 deposit had gone up by $50 & that was fine. Never mentioned to me that, that was in addition to full pymnt. Not happy. Shelled out $400+ $$s for a 3 day rental. I wont be back to this location.

Good cars good value good staff! I will rent again. 🙂

The gave such great and quick service. I always come here for my rentals.

Awful company I have my confirmation number I was told they have cars and I call again to make sure and they say they no cars and now I have no vehicle for my trip. These people are too lazy to Update their inventory on their computer.

I wish my insurance company didnt use them or else they will never get my money again.

Great customer service. They do need a sign added outside as it only says Caliber collision. My only complaint.

They were over an hour late. The girl who checked me out was clearly stressed out and probably just overworked. That stress she was under certainly came across in how she dealt with us. The first thing she should have done was acknowledge that she was late and apologize for any inconveniences her being late may have caused us. Instead she argued with me for 10 minutes. I felt sorry for the poor girl because she broke down and started crying! Obviously she was already under too much stress and I just added to it. I hate that it came to that because I love to see black women in positions of authority. However, CUSTOMER SERVICE IS A HARD INDUSTRY TO WORK IN BECAUSE YOU HAVE TO APOLOGIZE FOR THE CUSTOMERS INCONVENIENCES FIRST OVER YOUR OWN INCONVENIENCES.

I don’t even want to give a one star. Horrible experience. I had a reservation for a rental car and for them to pick me up. They were an hour late. I even received a call from them an hour and half before the reservation to confirm the time. I called to find out where they are and had to call multiple times because I couldn’t get through to a live person. When I finally got a person I was put on hold several times. When they did get to the location to pick me up the driver was rude and his driving was horrible. Driving at high speeds and weaving in and out of traffic. After being in a car accident 6 days prior his driving was scaring me. I had to use them because insurance is paying for a rental but if I were to rent a car on my own it wouldn’t be through Enterprise.

Great people here. Fast excellent very professional service!

The fastest 🏃‍♂️💫service Ive ever had in my 20 plus years of dealing with this company nation wide. Darius and Kyle are very courteous, sharp, and caring guys. 👥I will be back for my next automobile need...💯💯🚘

Its almost impressive how terrible this facility is...avoid at all costs. @ Management, hire people with at least 2 functioning brain cells.

I’ve always had a great experience with this location!!! Very friendly, they went out of their way for me to get the vehicle I wanted !! I’ve been to this location 3 times, and I have a rental that I’ve reserved for July!! 😊😊

Wondering why there is only one person and already took a whole hour with her. 🙄🙄🙄

The guy is very rude. He will tell you that he don’t have a mid size car so you can pay more money. I will not ever use this place.

While the staff is friendly, the cars they rent are very poorly maintained. Two cars within a week, both with issues. One had a tire that kept leaking air, and the other just wouldnt start. Seriously?! Who the F is maintaining these death traps?? Piss poor Enterprise.

The car I picked up yesterday was very smelly and stained badly inside. They should take better care of their vehicles.

They charge a lot 40 dollar each day no good

Never have available rental cars. Youre wasting your time trying.

Very unhappy with recent rental from Duncanville location, vehicles very dirty and smelly.

Very poor service. Avoid this location.