Poor speed poor service need hear xfinity internet…

This location is closed has been since November 6 2020

I had the worst non professional device reptresentive by the name of Brandon tells me the reason why my service hasnt been restore is because I should pay remaining balance using my card. I paid cash of $140.0 through western union since the close office here and the before rep did not tell me it would take days to be posted. They forever charging more every month yet gives poor service. Just a big rip off

When you are trying to do the right thing about returning their equipment you will be talented Around the World and Accomplished NOTHING STILL

The service leaves a great deal to be desired. Other potential customers need to be informed before getting inefficient service like we did. I have informed the billing department, the front office, the repair service provider from day one about the lack of service, little or no connection and I got absolutely no where. No one in the office I spoke to seem to know this companys rules. Internet connection was outsourced to a third party company who never turned on service at the poles. The lack of technical knowledge on the third partys role has caused my husband and I, customers, real headaches and inconvenience for over a year. Being that we are seasonal customers in Dublin, we were even charged when the service was requested to be held a specific time. I spoke to a supervisor on last Saturday after informing her of the inefficient hook up by the third party company. This lady was no different than the rest, she gave excuses. The companys records uploaded on her screen went back only six months. Everything informed to this supervisor, she gave excuses or had no lack of knowledge like the rest of Charter Spectrum Service. I am looking for new service, but if you sign up with this company, do it at your own risk. The services leaves a great deal to be desired - CUSTOMER SERVICE that the employees are lacking from the head supervisor I spoke to on down. The only one appeared to know something was Tracy.

Extremely dissatisfied with this company. I had internet and a tv streaming box. I had returned the equipment for tv streaming and asked that the streaming be removed from my account, and only keep my internet. They continued to charge me for several months after for the streaming service. Then they refused to refund me my money or even apply the money to my internet service. Also the internet gets cut off multiple times a week at midnight for hours on end for what I assume is some sort of service maintenance. The representative spent 30min trying to sell me more packages instead of dealing with my issue. I will be looking for a different provider for my internet service in my area.

Good service

I have fully enjoyed my experience with this company, and with the employees. Theyve been very helpful with all aspects. Thanks Spectrum

Got my service order wrong.Disappointment.Upset me and my family.Try to tell repsentative they had our order wrong.They would not listening.

So the fact is Spectrum offers faster internet than I have experienced. However, they change their prices often. The only notification that your bill is going to be higher next month, is a message in the side bar of your monthly statement. I have left them twice for this reason. Recently, I decided to try them again. I simply asked what the full price, no promotion price was and I said well I would like the service but I dont want a surprise balance when I get my bill in the mail.Now, unbelievably, I get my new statement and my service went up 10$!! Why? According to the statement my promotion has ended. What promotion?!? My experience with them has been less than pleasant. Im not going to change but it isnt the best way to run a business. I have called and complained about it on several occasions. About 3 months ago, one person actually told me that they would send me the equipment to ensure we could watch Spectrum on an older television we have. Im still waiting for that! Not.

Our cable has currently been out for four days! All Charter could tell me was there was an outage at MY house alone. The bill for cable, internet and phone is as high as our light bill! Which is a joke. I’ll be actively seeking new service from a more affordable, reliable company ASAP!!!

Good service, good assistance ... Might be nice if they had more people to help customers, though.

Love spectrum its a little high in price but hey IG u want TV its great 💯

Such a friendly and helpful Customer Service Representatives..

I had an issue with billing and the representative I spoke to at the location, Martha, was extremely helpful and kind!

Opened account asked about their video service and was told that too get new customer discount had to get all at once. Also was told that if you decided you didn’t want video just bring the receiver back. Got no disclaimers the fine print stuff and was not told by the sales lady that you had to bring receiver back in 30 days or you loose all new customer discounts. Brought back 33 days and lost all discounts very rude about it and told me it would not do any good to call corporate. She was right no bending of rules even though no one told or gave literature on the rules.

Good and friendly people the very best to cable to connect to

Only game in town....customer service is a joke! Lie after lie...

Fast service.. Looking forward to working with you new to the area.

Ms. Liz gave me excellent customer service, and she was knowledgeable about the different services Spectrum provided that would be tailored to my needs..Most importantly she was professional and she remembers most of her customers by name..

Love internet speed. TV great also. Phone bundled for very reason@ble

Best cable TV in dublin

Ive been a long time customer of the now.. Spectrum..The service is great here and the representatives are very understanding.

Screw charter I pay $70 a month and they Dont have the balls to tell me when they are working on it or it goes out. I have email.....they Dont Tell me when they are working on it or when it will be down...and they harass you about buying cable all hours of the day morning and night about their cable package that I Dont want or need.

Anoying bill pay, they always try to upsell even after you tell them not to waste there breath, and the service goes out a lot. Although they are much better than AT&T, they still blow, you cant get good internet around here. Even in the middle of town😂.

The staff is very friendly and I was in and out quickly

Very professional, courteous, customer service gets A+.

Great Customer service..

Very confused when they add services I didnt get and send a cell phone on someone elses credit card. Really?

Great people and prices for so many channels

This company is so full of it!!!!!

Nothing much to say about charter its a cable place you go pay your bill. The people are always nice and frendly .

Great service at Bill pay office

Dont include taxes and extra charges in promos

I love they cabler

Service is awful..wish there were more competition..Id dump them in a minute!

Been sitting on the front porch of this business since 8am waiting on them, supposed to be here by 10am. No one called, no one came here but at 10:30 when I called they told me the tech closed the ticket stating that no one was at that location. Techs lie and company does not care about your business.

Courteous and fast

This visit was slow

Good

Charter is ok with. Me. Thanks

Best Internet and Cable in Laurens Co.

Staff is professional. Chairs available if there is a wait.

High cable

They WiFi a month is to high !!!! No thank you

Good.

Fast service

Closed!!!

Good people

Good

Poor customer service.

Okay