I was awestruck by the customer service and especially by the sales rep Aimee Godinez and with the ownership of Ed Napleton Ashton Martin Maserati In downer Grover all the details and the time they took with me didn’t rush me they left no Detial or questions unanswered there automotive selection was Hugh not only are they a Premier auto dealership they have a wide selection of other vehicles to choose from affordable to everyone the experience for me was just awesome !!! Today the The owner of the dealership himself called to thank me I for my purchase I I’m extremely happy with my 2020 Ford 150 raptor purchase unbelievable snd when closing the deal I was in snd out in less the a couple or hours everyone was so polite Dora in financing runs you threw every little Detial and I have to say They guarantee what they’re selling you no tricks no gimmicks I just can’t say enough of my experience they are a 10 times 100 !!!!
Stay clear of this place, first time ever I was being taking advantage of buying a car. Perry the general manager is a thief and a scammer. Zero honesty about anything in that dealership. The jag off Perry even offers me a job, so I can afford his slave deal, not knowing I make what I make to be home more around my autistic, blind son. The sales man of the car knew absolutely nothing about it, he knew the price tho. What a joke.
We stopped to check on their inventory. Matt did explain all the different options and their impact on the driving experience.Matt then switched to other groups of customers and assigned Micheal to us, who was as helpful as Matt, and we continued our shopping with both of them.Matt, as Director, stayed honest with us throughout the purchase, and Micheal was going above and beyond to make sure we get everything correct.Overall great experience; they have me as a customer forever.Thank you, Micheal and Matt; you were amazing.
Buyer beware!!! I would first like to start off by saying I love my Aston Martin purchased through this dealership. The dealership did a great job following up with me to get the sale and financing in order, as I was coming from out of state. However, they were poor with customer service after the ink dried. I had to continuously contact them to get a follow-up on service that needed to be done one day after my purchase. I was unable able to open my gas tank and the car key needed to be programmed. I also had to wait two weeks for shipping to be arranged after I was told it would take a few days. When my car was delivered I was then given the wrong ordered key. I asked the dealership and they made it seem as if it was my fault. I had to provide email proof of my request. The sales manager said he would look into it and I just got a text back over a month later. Please be careful with this dealership.
Margaret was amazing. So helpful and caring. Was happy to answer all my questions and was just so caring. Go see her if your looking to buy a car! She’s seriously the sweetest and treated us like family!
It was a great experience to buy a car from Napleton’s Aston Martin. Aimee Godinez was my sales person. She helped us a lot on that day. Overall really nice experience.
Sam and Dora are amazing! Sam is dedicated at what he does and maintains the work ethic that makes companies great. Dora has always demonstrated superior skills in what she does. It is always great to see people of different demographics excelling in their roles.
We came to Napleton Aston Martin looking for a nice and safe used SUV for me and the kids. Sam Rahim was not pushy at all which is hard to find in a car salesman. He was very friendly and professional! Him and Dora the finance manager who was very knowledgeable and made us feel very comfortable, made our car buying experience a great one! If you’re looking for great customer service and a beautiful car wether it’s new or used Napleton Aston Martin is the place to go! We absolutely love our new Volvo. I call it the Boy Mom car!
I bought a couple of cars here now and the team here is nothing but the best. They go above and beyond to take care of their customers. In particular on used cars they have a very nice selection and often times are priced as competitively as anyone can be in the country let alone the area. The service department is second to none, Mr Ed Graff will make sure that your car is taken care of perfectly and on time every time. Even if youre not in the market for an Aston Martin or another high-end car they have an excellent selection of cars across any price range so pop in and say hello everybody will treat you like family.
The Service department is top notch and the Service Advisors always go above and beyond. Ed, Rebecca, and Justin are fantastic! Highly recommend.
Im not very tech savvy, but when I saw the Mercedes Ive been looking for. I asked my daughter to help. And Im so happy to find my car. thank you Sam for being patient with me. I think I FORGOT MY HAT IN MY TRADE. But its ok. My daughter bought me new one.
Outstanding customer service by Margaret Puzanowska Sales Consultant and Dora Recendiz, Finance Manager. Best car buying experience ever.
Let me start off by saying that I RARELY do reviews but I will go out of my way for this place. I Recently purchased a 2010 BMW 750Li, Hands down the Best,Simplest,& Honest car buying experience I’ve ever had,From salesman all the way thru management can’t say enough good things about this place A1 customer service they even accommodated my 2yr old restless daughter,A man who I would only assume was the manager came into the room to offer my 2yr old a coloring book,you would think an Ashton martin dealer would be annoyed with a toddler making all this racket running up and down in the dealership nope not them very humble genuine people. (Alex&Sam) are a dream to work with making sure all my questions and concerns were answered & that i was completely happy with my purchase. I went back a couple of days later to clarify that the tires and complete service that were promised would get done to my car they assured me not to worry about anything A real!NO BS! type of dealership. Definitely recommend.
Everyone I met and worked with was incredibly friendly and helpful. They made the experience simple and easy, yet were thorough. It felt like they went out of their way to accommodate me i.e. with financing, additional options, and a rep (Mike) even followed me home (and Uberd back) so I could enjoy my new Maserati right away. Great follow up and outstanding service thus far. Thanks to all who assisted me.
Proud owner of 2 late model Maserati cars. A GranTurismo 2dr sport coup & 4dr luxury sedan. Very pleased to both serviced at Napleton ofDowners Grove. The service department with ED, JUSTIN, & REBECCAmake going there a pleasure.
Being an out of state buyer can make buying a car difficult, Don, Matt and Rich made the entire process easy. Matt made sure that the car was exactly what I wanted and got me all the information that I needed to purchase the car. He reviewed the options and coordinated the entire process. Rich was great in the delivery of the vehicle. Communication and transparency was amazing from everyone at the dealership. I’d look to Matt to buy another car again. Enjoyed my entire experience from Napleton Maserati.
Amazing work! Very knowledgable on all products, answered all my questions, and were always happy and ready to help! Offered excellent warrantees for the long run of my SUV which is important for my growing family! Thank you Sam and Dora Ill be back!
I filled out the inquiry online, received a call not long after. Very interested in a vehicle they had available. I made an offer that I was not expecting to be accepted nor approved. But to my surprise it was a go! They had the documents ready to sign when I arrived. Clean place, friendly staff very nice people. I am very pleased and satisfied with not only my new vehicle, but with services from everyone there. I highly recommend this place!
I found the car on their website, which by the way is excellence and very helpful in hunting cars.I reached out to the dealership, was instantly handled and not put off into the weeds, and ultimately connected to my salesperson, Aimee.I have bought a lot of cars over the recent years, as I have three 20-something year-old boys, and this was the most professional dealership Ive dealt with.Aimee was very efficient in getting all my paperwork set before I even entered the floor and the car was actually cleaned and ready for me before I walked into the dealership.I didnt have to request the test drive she was ready to go and I must stress how stress free, pun intended, this whole process was.I want to thank the dealership for taking their time to prep for me, and Im certainly recommending this place to all my friends
Sam and Dora are a pleasure to work with. It is so rare to work with a female finance officer and Dora was clearly very knowledgeable.
I recently bought a 2016 Challenger Hellcat and couldnt be happier! When I got there to pick it up, it started throwing a check engine light. Phillip Pickett gave me the option of hauling it home and having a local dealer repair it or waiting while they did it. Since I was a long drive from home and was already planning on hauling it anyway I opted to have my local dealer repair it. Turned out to be an almost $1800 repair (which none of us expected), but Phillip and Napleton stood tall and paid the bill without any complaint! I would definitely purchase from them again!
Such a wonderful buying experience! From the first contact to driving off the dealership in my new (old) BMW I always felt in best hands and everyone I was in contact with delivered excellent customer service. It feels a bit like a big family that welcomes you in a warm way, but still stays professional about facts and negotiations regarding your upcoming purchase.Besides that the 14y old 5 series I ended up buying is in best shape, very clean and even an independent BMW mechanic was getting excited after having a look (actually already 3 people wanted to buy my car, Im having it for a week now).So... even if you dont want to buy an Aston Martin (or cant afford it ;)) youll be treated like the valuable customer you are.Thanks Agnes and Sebastian!
Honestly, the best service I have yet to receive at a dealership. I went in to test drive a beautiful Fiat 124 Spider Abarth and the whole team was so accommodating, a genuine pleasure to meet and do business with. Wound up with a fantastic new convertible for the summer, and the standard amenities they provided with the purchase really demonstrate the exceptional level of care that they have for their clients. This is the type business that builds relationships beyond the sale, and I would absolutely recommend to anyone looking for an exceptional buying experience to stop in and take a dream car for a spin, you wont regret it.Aimee, Agnes, and Sebastian, you guys rock, thanks so much; I love the car and Ill definitely be back for the first of many complimentary car washes very soon!
Everyone was great. Alina was very helpful. Matt the Maserati Director was awesome and answered all my questions. Patrick the finance manager was quick with the numbers and got everything done swiftly. Definitely recommend this location and staff!
Sam is a very sincere and helpful individual. He took his time to go through the entire process with me. From car selection to the payments to how to use my radio. I would highly recommend him.
I purchased a 2016 Porsche Panamera from Napletons Aston Martin Downers Grove on July 23rd, 2021. The entire purchase experience went well and I thought Alex and Sam were very professional. However, things started going downhill after I drove out with the one month dealer tag. The car was financed and I paid for title transfer and registration, which I was supposed to receive in the mail within four weeks. Its now September 8th, and I have not received my registration documents. I was even told by the NJ MVC when I called that the title is still in the name of the previous owner. I am not sure why it should take 7 weeks for me to get the necessary paperwork to be able to drive my car. The dealer tag has since expired and I have not been able to drive my car since August 22nd. I have called the dealership, left messages, sent email, but no help nor support from them. At this juncture, I may have to resort to legal means, as its ridiculous not being able to drive a $47,000 and now taking Uber everywhere.
Alina & Phillip was Fantastic! We drove all over today looking for the perfect truck for my husband and they were fabulous we had the best experience! Paper work went super smooth better then we expected! Thank you so much guys you really made my husband and I super happy!!! 😊😊 if you’re looking to buy a vehicle call and ask for Alina! She was great! We love our new truck!
Had an issue with undocumented damage while purchasing a used car. Was not satisfied with the customer service provided by the sales manager, Matt. However, the General Manager, Perry, and the salesperson, Steve, were very agreeable. I have amended my previous 1 star review to reflect my overall positive experience with Perry and Steve.
My husband and I were looking for a car and found a perfect match at the dealership. We worked with Oscar and he continued to follow up and helped with a smooth sale. Easy to work with and would recommend him and the dealership to any of my friends and family.
Staff is amazing! Agnes our sales lady was funny and easy to deal with... Patrick the finance guy explained everything to us and got us approved! Sebo the manager made sure we where well taken care of... overall well rounded staff! will def be back! Thank you guys so much!
Fantastic dealership with even better car dealers! Aimee helped to source and secure a very specific spec car for us and went above and beyond to help us to purchase smoothly while out of state. We are also new to the US so her knowledge and info on the various steps and requirements made it all very easy. Thank you so much Aimee!
Alina is the go to person for any of your car needs. Her bubbly personality and beautiful smile make hard choices that much easier. I’ve been searching for a new car for quite some time now and knew after working with Alina I was in the best of hands. Beautiful dealership and even better car selections! WE WILL BE BACK FOR MORE PURCHASES BECAUSE OF ALINA!!!!! 🤍
I was in the market for a S63 Mercedes and stubbled across Napleton’s Aston Martin of Downers Grove. I showed interest in the car, but was out of town at the time. Michael reached to me and was very patient and worked with me even though I missed my appointment. Never asked for a deposit to hold the car like most dealerships will try! I came in, I wasn’t pressured, and that day I bought the car! I’m very happy with my purchase! Thanks again Michael and your senior manager!!!
Highly recommend. Bought a Jeep here, which is not nearly the same level as an Aston Martin/ Maserati. The dealership treated the deal the same anyhow. Very respectful and helpful. If you want a salesperson who has your interest in mind and doesn’t leave you feeling schmoozed, find Mike. Great experience working with him.
Would never suggest this place to anyone. They judge based off age, salesman was great but manager is the worst, most unprofessional, time wasting person I ever met in my life. Word of advice from someone that CURRENTLY owns 20+ exotic vehicle, stay away from this place, This is one of those dealerships that you should stay away from. They have my number, they have my info, they never even tried to fix the situation. Shame
Thanks for the help and knowledge of Astons Norbert!
Agnes is a very helpful, insightful, and down to earth person. Purchasing a high end vehicle, should look and feel high end! At Aston Martin Downers Grove, working with great folks like Agnes and Sebastian, you cant go wrong!
Had a great experience buying my new car here, Margaret kept me in the loop on when my car would be available, I was the first to see it and was lucky to be able to get it the same day. Best vehicle purchase so far!
My son bought a Cadillac CTSV from here. Website pictures and description we not entirely true. Pictures were touched up to make the car look glossy and shiny, were as the car was not so much in real life, lots of blemishes and scratches in the paint. Website description said they had 2 keys and it only came with 1. Did not even have enough gas to get out of town, as we came 4 hours for this specific vehicle. High-end dealership like this, one would expect a bit more customer appreciation.
Great service. Easy to deal with.
Had a good buying experience. Friendly staff and good people to do business with. Oscar was very patient and knowledgeable about the Audi we purchase.
Sebastian and Mike are the best! They got me into a beautiful 911 carrera 😍 i told them that I needed to be out the door in 60 minutes or less and they came through! Thanks guy !
Walking into this dealership, I was greeted instantly with a number of smiles I was able to see through their masks. Margaret made this process so enjoyable and efficient for me. They really care about their customers, and make sure they walk out satisfied. The manager, Phillip, was very kind and reasonable. Thank you guys for everything!! - highly recommend.
Aimee was very professional and super helpful with our out of state purchase.
Margaret and the rest of the team was great tonight. We called ahead of time to check the vehicles availability and she had it ready for us on arrival. Margaret was very helpful and outgoing with getting us the best available deal. Margaret was able to help myself and my parents purchase my first vehicle tonight. Overall Margaret and the rest of the team was great and would highly recommend coming to this location to purchase a vehicle.
Aimee,I have never had such an excited experience purchasing a new car. Aimees knowledge of the auto industry and performance cars amazes me. Aimee THANK YOU for all your help and time. New customer for life.Super happy with my 2019 Porsche 911 Turbo.Not only that, Aimee also went above and beyond my exceptions.
So willing to work with us on a deal for our trade and get us into the car we came to see. All figured out and wrapped up in 48 hours. A completely different level of customer / dealership graciousness. Perry(GM), Margaret (sales) and Michelle (accounting) made sure we were comfortable every step of the way through all of our dealings. When it’s time we will be back for a piece of British motor sports awesomeness👌🏻Thanks guys!
My wife and I spent the better part of the entire day with Agnes and we were treated with respect and friendliness. The used cars are supreme! I was not rushed or pushed into anything. I chose to get a used BMW Series 3 and I have to say, it’s my favorite car I’ve had to date! Thank you, Agnes for helping us make it happen. We would recommend your dealership to anyone looking for a sexy car at a good price! Phillip was also very friendly and helpful throughout this process!Success! Great job to the entire Napleston’s Aston team!
I worked with Alina Berezantseva to purchase an used Porsche Cayenne. She is so wonderful on her communication and follow-up. As I am a remote buyer when I have questions on exterior of the car, she took daylight pictures and sent me so that I am comfortable with remote buying. She is always responding my texts even it is after hours and presented an excellent attitude to help the customer. She went an extra mile to help me with pricing - and also do not forget to talk to Phil Pickett (Sales and Finance Manager). He is a great guy and treats the customer with great respect.
I just recently purchased my 1st car from this dealershipI came in knowing exactly what I wanted and with the help of Margaret I found the exact car I was looking for a Volvo XC40! This was the best car buying experience I’ve ever had she was knowledgeable, friendly and down to earth the entire time ! Thank you for making my experience a great one to remember! I will definitely be sending everyone to this dealership and I will definitely be back to purchase my next vehicle!
Honestly, the best dealership experience I’ve had. I would recommend asking for Agnes or Sebastian, they guided me every step of the way and answered all the questions I had. Thanks to all the staff who helped me make my dream happen. 10/10 experience
Napleton Aston Martin was great! We worked with Agnes and she was amazing. Knowledgeable, patient, and kind! She even fed us tamales knowing I was pregnant and hungry!! We will definitely come back for our next car!
Great experience working with mike. He really goes out of his way to make sure everything goes smoothly.
Margaret was very helpful and professional. She gave us all the needed information and she was upfront and honest. Our car buying experience was very pleasant and smooth.
Rich was absolutely terrific! He was low key and very knowledgeable.The entire team was very helpful and made it a positive experience.
Margaret P. did an excellent job assisting me today. She was very thorough and is certainly a valuable asset to this car dealership. She also exhibited safety and precaution in lieu of Covid ... sanitizing writing instruments, etc., during my visit which made me feel very safe and secure throughout the entire process. Thank you so much Margaret.
Thank you for your help in ordering my DBX Norbert!!
Wow. Great experience. Alina was amazingly nice and professional. I would love to get couple more cars in future only with her and definitely suggest asking for that girl. Thanks guys
I was looking for a car for my son and a lot a help from oscar. He was very patient and helpful. The price was the same that was in the internet and no hidden charges.
Came to just look at a Maserati Levante thinking of trading my Porsche 911. Was not planning on buying today but the courtesy and openness of the staff and especially Agnes and Don were beyond expectation. Felt so comfortable with them they worked out a deal I could not say no. So bought the car on the spot. Highly recommend this dealership, experience is wonderful.
I got my 2018 mercedes at the price I wanted and good customer service from oscar martinez
By far the best dealership !!! Excellent Service Great Deals :) Ask for Margaret she is very honest, fair and helpful:)
Got a good deal on my used car. Thank you oscar for you help.
Today was Amazing I love the Professionalism and the overall homey feeling I received from Agnes and Margret everything was amazing I will be back ASAP to purchase another vehicle the Houses Love You All
Aimee was very professional, helpful, and really helped to make our experience enjoyable! Finance staff was great, too! I highly recommend this dealership!
I’m a very hard headed person when it comes to dealers, only because so many have treated me so poorly and with such disrespect. This experience through me for a complete loop. From Daniel our salesman, to his manager in finance and General Manager next to him, to the workers cleaning the property from the snow fall, everyone was working with a Genuine smile, and everyone was extremely courteous to myself, my wife, and our ES pup. They take the words “above and beyond” to another level here, they actually care about getting you in the car you want and will do what is needed to make it happen, I’m a life long customer and will refer everyone I know here. I seriously can not speakHighly enough about this place, thank you all for the hard work you put in with us today!
Great people to do business with! I had a wonderful experience with Sam and Sebastian when I bought my Shelby GT350. For those of us fortunate enough to purchase one of their products, Napletons Aston Martin Downers Grove provides the assurance that youre getting the right deal from the right people. Trustworthy, professional, reliable, fair and friendly. Thank you for your assistance, Ill be back for another one!
Thank you so much Aimee for all the help! You seriously went above and beyond for me, which is so hard to find in the car industry! You’re amazing and I can’t wait to work with you again!
Aimee Godinez was very professional and very informative. She answered all of our questions. It was a pleasure doing business with her.
Bought my car there yesterday. Great place and a beautiful inventory of cars. Very friendly salespeople. The whole staff was great to talk to and work with. Very professional and efficient service. Would recommend this dealership and I would definitely come back here for my next car purchase.
$895 added to total agreed on price called reconditioning expence . This is why you buy at a dealer to have car set up and ready to go . Nothing more then a bush to hike price . The masks arent for Covid they are for a hold up
Daniel Tucker and Sebastian have been the best car buying experience I have ever had! I recommend working with them! I will be back soon with family and friends and future car buying ! Thank you so much for both of your help!
This was my first time ever buying a car and Agnus made it such a great experience.She was not at all pushy. She wanted to make sure I was able to get everything I needed.I am very happy with this experience.
The whole experience was really PLEASUREABLE. Not always the case with car dealers. There was no struggle. Sam Rahim was so attentive and accommodating. Even though I knew I loved the car, he pointed out many features I was unaware of. The trade-in value given was more than fair. I asked to have all the paperwork ready at closing. It was and there was no delay. Drove out in a beautiful Maserati Quattroporte.I Highly Recommend Sam!*****If I can sum it up in one word, PROFESSIONALISM! *****
Operationally, there are some things Id clean up in terms of communication specifically on the car I bought when the gas tank cover wouldnt pop open so I could fill up. Sales wise, Margaret was professional but Agnes is a true Rock Star and she should be commended for her good attitude, pleasantly personable and attention to detail. Thanks for your help!
Margaret was very wonderful and helpful when it came to buying my car, she went above and beyond to get me what I wanted, if anyone wants a car see her... thanks
Very personable staff. Great energy from Margaret and Sebastian which made me feel very welcome.
Highly professional dealer! Aimee is the best salesperson I ever dealt with: very honest and personable, fair and helpful! I highly rate my experience with this dealer!
Daniel Tucker and Don Smith made my Halloween weekend! Aston Martin Of Chicago as been then best car buying experience I have ever had. Look forward to sending all my friends and family!
Excellent car buying experience. Jackson was a pleasure to work with !
My second time in less than a year that my wife and I purchased from Agnes at Napletons Martin Downers Grove. Smooth, seamless, professional and fast. No hassles, no overpricing just straight to business and transaction completed while we worked on our laptops. Thanks Agnes and everyone at Napletons Aston Martin Downers Grove for a wonderful experience (again) and THANK YOU for having TREMENDOUS luxury vehicles to choose from. Repeat buyer, happy again! We LOVE our Maserati Levante AND Lexus LC500!
First time buying a car from Napleton’s Aston Martin, experience was fantastic. Margaret was great, very professional.
I cant believe I have to leave a review, which I never do. I bought a car here and I purchased the tire and wheel package, which was well over $1500. I called to cancel the policy and get my money back and was ignored and sent to voicemail over 6 times. It has now been over 5 months and still cant get someone to call me back. I tried to make a claim on my wheel warranty and they make you call around and blindly try to find a place that accepts Assurant. When I asked the guy on the phone how to get my money back since I cant even use it, he tells me just simply call the dealership you bought it from. Well, thats not what I wanted to hear since they wont return a call. Dont get fooled by their warranties, you certainly wont get your money back if you choose to cancel the policy.
Great service treated me like a human. Extremely friendly great deals
I cannot say enough great things about the experience I had at Napletons Aston Martin at Downers Grove. This place sells cars that are worth almost a million dollars, yet they treated me, a person only spending $10,000.00, like gold. They could have been just merely polite, but they went above and beyond.We were driving from a few hours away and they stayed open late for us. We felt welcomed right away. They took the time to make sure we knew everything about my Ford Edge. Steven and Phillip were knowledgeable, professional and very friendly.They made it a very nice experience. From offering us refreshments to humoring us while we took selfies next to a Maserati. :) That being said, I love my new Ford Edge. It looks beautiful and runs great. I am very happy with it.
The service was exemplary. The sales staff were a pleasure to deal with and made the whole experience one to remember. I will definitely be back. I cannot recommend them highly enough.
Im so embarrassed that I cant remember the names of the team that gave me such great service. On Thursday June 4 my husband went in and found a beautiful Jaguar XJL he called me at work and told me he found my car. I came in after a long day of work and was given the best service. I was in and out in about 30 minutes. They answered all my questions were very helpful and I would shop there again and refer all my friends.
Wanted to buy a car on their website. But nobody would reply within a day or 2. Bought elsewhere.
The sales experience was seamless, customer service was outstanding.
Had a fantastic experience buying my car from Margaret (Saleswoman), Sebastian (Sales Mgr) and Dora (Financing Mgr). They were all awesome to work with. It was a one-stop shop for all of our (my husband and I) questions and made car buying a worry-free occassion. We felt that we got an outstanding value and was afforded a high level of customer service. We highly recommend going to Napletons Aston Martin of Downers Grove if youre in the market for a new or slightly used vehicle.
Alina was so informative and made our experience excellent! Till next time... now we drive off
Been looking at few different options and ended up with Napletons because of the inventory, friendly staff and honest sales! Sebastian was fun to work with and made sure everything went smooth. Thanks! to many more deals together!
Having Margaret as our helper is a wonderful experience! She was really happy, patient, nice, and cheerful. I recommend Margaret for everyone who’s looking for a new car!!