Bad customer service, I needed a control panel for my whirlpool oven. Came 2x to figure that out, supposedly ordered the part 2 weeks ago, but its on back order I called a different appliance repair, they ordered it on a Monday, and fixed it on Wed. They said there was no issues of backorder, I went without an oven for a month because of his bad service. Will never use or recommend this company

I gave the owner the codes my washer was throwing and he confirmed it was a door lock issue, charges me 120.00$ for the part that I picked up and installed only to find out it was not the right part.I called Tim the owner to let him know and he said, oh that code is a heat or temp sensor in the back of the machine, the part to fix that is only 35.00$.I asked if he would return the first part and he said no that the company does not allow it. Even though he’s working at home due to the Covid-19 virus.So even though he made the error as a professional, he had no interest in helping fix his mistake.I still don’t have a washer that works and I’m out 120.00 with a part I don’t need. My landlady said she is not renewing my lease due to this .Thanks Tim at on Broadway Appliance.I’m not sure how you remain in business being as crooked as you are.

Showed up on time. Figured out the problem, ordered the part, installed it when it arrived. I would and have recomended them. Reasonable price.

Did an onsite repair evaluation for a warranty repair. 17 day later no response. Does not return phone calls from me or whirlpool. Never answer the phone. Never been ghosted by a business before (unless he is out of business)

I dont know what happened with the other taters, but I have used their services several times and been completely satisfied. The most recent was for a gas dryer that stopped heating. Called on a Friday, Ken called back on Monday, we agreed on a Thursday appointment, and he was able to fix the dryer that day with a part he had. Professional, curious, I couldnt be happier.

Tim deserves a better rating than the 2.5 stars that shows on the initial page. He was monumental in the settlement of my situation with GE. Sure, it took him a few days to get to my call, but thats the life of a small business owner out there doing it all for himself! Once he called and scheduled he was on time, knowledgable, and professional. He diagnosed the problem to my satisfaction and submitted all necessary claims in a timely manner to GE. That is where the chaos began. GE paid no egard to his diagnosis of the defective refrigerator and dismissed his report of it getting so hot that the coating was bubbling up on the sides of the unit. They stood firm that the technician reported it was operating normally. After numerous calls and emails with GE I called Tim and he sent me a screenshot of the claim report he sent in stating that the unit was getting too hot. I then continued my battle with GE customer care and today finally after 2wks a person in a decision making position called me back and said they were sending a second tech out to take a look because my description of the unit getting too hot was conflicting to what Tim had written in their claim report. I then told her that I had a screenshot of this report, and that I had even emailed it to the person I had been communicating with over the last couple weeks, and then I quoted from it what Tim had written under the service performed portion. Which was that the unit was getting hot, so hot that the coating was bubbling off on both sides!!!!! She replied, oh I didnt see that.... Then agreed that GE would send me a new unit and take the defective unit back. This all should have been done initially 2 weeks ago. Tim did exactly what he should have. It was GE that was the problem. They obviously do not hold customer satisfaction high on their priority list. 5 stars for On Broadway appliance. Thanks Tim! It is most likely the fault of the big businesses that Tim gets called upon by to diagnos their appliance issues, that he gets a bad rating. GE s*cks!

Same as comment below. No responses after visit.