I went in to this Dillon branch yesterday to purchase new phone, Mine finally completely quit on me before I could get in to Bozeman to purchase a new phone. After my terrible experience a couple of years ago at this store, I was very hesitant in ever going back to this store, but I didnt have a choice yesterday. Well, I was very pleasantly surprised! The service was FANTASTIC!! Raf (Rafael) was extremely knowledgeable, fast and informative. I didnt want a hard sell, and he never wasted my time with one, He answered all my questions quickly, and before long I walked out with my new phone. Everything about my experience yesterday was 100% better than my previous experience here. I will absolutely not hesitate to go back again in the future. I would always rather buy local if the expertise is there.

Keith was amazing today at our local store in Dillon. Oh my gosh are lucky to have him here to help all of us that are super impatient with technology!Appreciate his outstanding customer service and The co-workers that were there with him!

Keith, Trev, and Raf were so great to work with when getting my new phone. Informative and went above and beyond to help! Definitely a helpful place :).

I used to hate going into Verizon, but these guys were highly competent, helpful, and professional. Best Verizon experience to date.

Rafael and Keith were both amazing, took care of me and answered any questions I had. They also got me a good deal on a new phone and tablet!

Keith was an amazing guy who helped with any questions I had all in all great customer service

I used to work for this store and it started out amazing with Keith as Store Manager. I’m so glad Keith is back to really give the store the potential it has to become a great resource for the town of Dillon. I recommend anyone and everyone to go in and talk to Keith for anything you need, he’s patient, understanding and always willing to learn to better help you with anything you need.

The ladies that work here are rockstars! I could not get a new iPhone set up, not to mention our old one hadnt been backed up for over a year! We brought our phone in and they transferred EVERYTHING, pictures, texts, apps, absolutely EVERYTHING to our new one in an hour! If I hadnt brought it to them, Id still be scratching my head. These gals are fabulous!!!

Excellent service transferring to the new mini iPhone. The staff was warm, fast, friendly and professional. Its especially nice to have this type of service especially during COVID.

Buyers be advised of two additional charges beyond the price of a phone. The carrier will charge a $40 upgrade fee, and any replacement is considered an upgrade. Second, this retailer will charge a $20 setup fee. Finally, although these sales persons are very friendly and desire to be helpful, their specific technical knowledge of each device is limited, and they may not be able to assist. Contacting either the product maker or the service provider for technical assistance will be an exercise in great patience.

Great to see someone with so much love for the community and it’s people back at the store again! I remembered his great customer service with customers and his passion for the not only the job but what it means to him to lead and his desire to grow! It was always a pleasure to work with Keith and I’m looking forward to my next vision to Dillons Gowireless!

Cant thank you enough Raf for helping me get my account set up. After trying for 2 months the guys got me set up in a snap. Thanks again guys.

This is hands down the best Verizon store I’ve ever been in! Very clean space and polite staff. Katy was especially helpful in getting me all the help I needed. She really went above and beyond!

Im so happy to see that Keith Bernes is back in Dillon! The last time I came into town he was so professional and fixed my problem right away! Definitely the phone man!!

Excited to have Keith Bernes back into the Dillon store, working under him before was an amazing experience and he definitely knows his stuff. Glad the man is back!

Bailey and Ronald were both professional and quite knowledgeable! In the future if I have any issues with my Verizon phones, I can count on them. Bravo Zulu (Navy term for Job well done)!

Horrible experience. Not at all helpful. Havent answered the phone all week. Manager said it wasnt ringing but it rang while she said it. I was on hold which is why it rang. I had it drive over while on hold to get an answer as to why the phone I ordered wasnt ready yet. They lied about when it was going to be ready and made no attempt to communicate with me. Stupid staff who dont know what they are doing.

Keith is the king of Dillon! Love the new team.

Called in placed phone order over the phone for 2 Iphones. Set up apppintment time for 5pm for pick up. They lost the order. Sorry Maam we never got it. So my options were to leave and call the order back in to save myself part of the activation fee ($40) and come back 24hours later to pick up the phones. Oh, we are sorry I have to tell you that we charge a 20 per phone in store activation fee on top of what Verizon charges for their activation fee. Oh wait there is more I cant put the insurance on it you want. You have to either decline and pick on of the expensive ones. And on and on the list goes. And guess what I never go back in there again! Absolutely not!Edit: So the poor instore customer service actually worked out to my advantage. Verizon Online made the last payment on the 2 phones I needed to upgrade and waives a bunch of fees. And we got better phones than the ones I was gonna pick up in store all without having to deal with with the poor customer service in store!

I was traveling and having issues with my Verizon phone and so I googled cell stores and found Go Wireless. I have to tell you the service I got from your employee Makylyn was outstanding. She did not have to give me that service as I wasn’t buying anything but had locked myself out of my phone and she fixed me right up! I work in customer service sales and I would definitely give this young lady a job! Nice work on that hire Go Wireless!

Keith was great. Helped all my needs.

They dont even deserve a star! Terrible service they help you and then said about a $19.99 charge for helping you and that doesnt include activation fee!

We were there 30 minutes and the hall working never even acknowledged us. She was starting a new phone, but never even said hi. Dont think Ill go back

Typical place. Great customer service. Small town means little to no wait. Lol

Iv been i a few times for a few things from how to replace my phone to issues with service and miranda was able to break it down and make it easy for me to under stand she is awesome and at the very least deserve this

So excited to welcome Keith Bernes to Dillon to manage the Verizon Store!

I have had the best help with Keith here and has help out when I couldnt get a hold of anyone to do what I needed to do. I loved all the hard work and getting this done. Great job.

Awesome experience visiting this store! Customer service was excellent! A huge thanks to Kate for assisting me!

The moment I stepped in the building there was wonderful customer service. The store manager helped me with everything I needed, in a timely manner, and was extremely polite and understanding. I left happy and satisfied!

Keith and Zac were absolutely the best salesmen to deal with. We have had some that had no idea how to answer our questions. They were very professional and accommodating to all our needs. Did not beat around the bush. Did not try to force any products on us that we did not want. They were awesome. Thank you!!!

Keith was extremely helpful! I was upgrading my phone and changing platforms - he was knowledgable and very quick to help me make the change as well as offering solutions such as new cases, etc. Best experience I have had with Verizon. Keith would get a very, very, very satisfied rating if it were available!

After attempting to deal with the Corporate store on Harrison Avenue in Butte, MT, and getting no where, I stopped in the Verizon store in Dillon, MT to get a charger for my car. Within the first 10 minutes I figured out this is the store I should have started with. Jeanette and her team are without a doubt the best at what they do. The quality level of Customer Service is the best I have seen at any Verizon Store i have been in. The Dillon store should be a training model in customer service. I have yet to not have an answer when I ask a question. If the Associates cannot immediately answer my questions, I receive a followup call. Lets just say I drive 70 miles one way to do business with this store based upon being treated as a human being, not just another account number. Kudos to the Dillon Store, Jeanette Briggs and her quality team. Highly recommend you make the trip.

MaKylyn got me set up with my new phone and all the accessories I need to protect my big purchase. Any question I my need her and the whole team are there for anything I may need.

Horrible customer service. Came in with phone that had just been repaired from broken screen. The girls working told me basically we do not setup phones. Isn’t there only 3 purposes of a Verizon store sell you phones, sell you plans, and setup phones. Girl was pretty short with my daughter and I. Kind of surprised my small town Montana Verizon was such a terrible experience.

Amazing service!! Well done by Katelyn. She helped me fix my phone in just minutes! 5 stars all the way!

Excellent customer service with Alex on several occasions. Alex always takes the time to explain options. He is extremely professional and knowledgeable! Definitely the best cell phone experience. Usually these tasks are daunting.... but not with Alex! Thank you SO much!

I went into the store on Saturday looking at new phones, in desperate need for a new one and an upgrade. The sales rep that helped me was phenomenal. She sat with me the whole time to answer all of my questions. She also made sure I wasnt hit with surprises as I did when I got my last phone.They were so helpful and made sure if I missed anything switching phones to let them know. Now skip ahead 2 days, I realized that night I was missing a bunch of photos, i called then this morning at opening time to ask them not too delete my old phone so I could retrieve them. Luckily they hadnt deleted them yet, and I was able to transfer the missing photos and videos over. 😊 very pleased with my service both days!!!! And Im still trying to get used tk me new phone, as you can tell from some misspellings and bad grammar. LOL buttons just arent where they used to be!!! 🙈🙊

Customer service was great! Katelyn was a HUGE help! Highly recommended

The atmosphere in this location was phenomenal. Both of the ladies working presented friendly hospitality and professionalism. The representative that was working with me, Ashley Petty, was kind and helpful. She was able to answer all of my questions and address my concerns with little to no confusion arising. She is a rockstar employee that gives this store a kind, professional, and helpful brand!

I went in there for a concern on my service, but after keith helped me upgrade everything worked perfect! He was very professional and helped me out lovely. His staff he has hired and trained did great with their customer service. Thank you keith and the workers of Verizon. Love the service!

I have visited the Dillon Verizon store on Montana twice since moving here and I must say that the staff is kind, patient and extremely helpful. Ill return in the future for my all my wireless needs for sure. The young lady who does the radio spots (sorry but I cannot recall her name) is wonderful. Worked with Ben today and is very knowledgeable too. Thanks all.

Aldo helped me at the Dillon store Dec 18. He was very helpful and so patient. I had questions about my bill, he explained everything to me. He also went over costs for each cell phone and explained my options if I want to upgrade.

They were not helpful at all and did not know what to do.

Great customer service, knowledgeable staff, super helpful. I came in with a broken phone with a cracked screen that was only about 30% functional and needed my pictures transferred over to a new one. The staff was incredibly helpful and determined to get it work, and was able to transfer all of my media from my old phone to the new one when i was pretty sure it was already a lost cause. Will return soon!

Katelyn helped me with setting up a plan. Great experience and would definitely recommend this store to anyone! Five stars all the way!

These guys are great to work with! Bryce is amazing and more than helpful. They were great even with my 3 monsters running a muck in the store. Very professional and honest.

The store manager, Bryce, is wonderful. He is so helpful, polite and patient. I love going in this store. Every employee I have worked with there has been fantastic! I stick with Verizon because I always have someone to go to who will help me and these young people are great!!

Katelyn helped me with some phone issues. Very friendly and extremely helpful. Will come back.

Walked in the store and was immediately greeted by katelyn who presented the product I was looking for! Very positive and outgoing! Very satisfied with the service I was provide with!!

Welcome back to Dillon KBJ!

I have had nothing but positive experiences at this store. While I do not need a new phone yet, I have gone in looking for chargers and chords multiple times. Everytime I go in they are very friendly and quick to help me. The manager in particular is very knowledgeable about new phones as they are coming out and knows a lot about every product they carry. The rest of the staff is awesome and quick to help in any way they can.

This young man personifies why I have been with Verizon for so long! He was patient, and answered all my questions. Then, he followed up for several days,, as he realized I was NOT a Techie. He is a credit to your fine organization. Take good care of him! Larry Chambers

Great Service! Helped our daughter find the perfect phone. Keith, the new manager, was phenomenal! Very personable!

Had a great experience when getting a new plan! Hands down go see her with Verizon related questions!~Katelyn

Keith did an excellent job selling me what I wanted, as well as my husband last week. Great manager.

Great customer service! Kate and Kaylin really helped me figure out all the problems I was having! 10/10 would recommend

Makylyn was extremely helpful! She deserves a raise for all her hard work!

Had and outstanding experience yesterday in the Dillon, MT. store. Jarred was more than helpful, certainly patient with all our guestions. Could not have asked for a more polite, respectful young man. Hard to find these qualities today.01/17/2019Had wonderful help today starting with Keith, our local store manager here in Dillon. With Tony district manager as well as Katelyn. Fixed some problems, took care of some issues and left feeling good. Sure going to look at some so phones in the future where you can get such good help! Thank you Dillon Go Wireless.

I love the staff at the Dillon store, Ive been going through that store for over a year now. Bryce and Luke are great part of the management team. Jessica, Bailey, Kelsey and Morgan are so nice. Always willing to help.

Top notch service, would highly recommended Kaylin. Will be coming back, went over and beyond. 100/100

Great service! Katelyn was super helpful and answered all of my questions

Couldnt even buy a phone because they locked both themselves and me out of my account, I had to spend two hours on the phone with Verizon after I bought a phone at family dollar for way cheaper.

Victoria was absolutely wonderful to talk to. Very friendly and helpful, especially while helping me choose a new device.

Keith did one great job on my bill correction with customer service and I wish to accept a lot of stuff he does for this Verizon Store.

Good morning!

Bryce & Alex killed it! got the phone fixed in a speedy 75 minutes. Great service and friendly atmosphere! The coffee is always on!These guys are great!Eric

Veronica was a pure pleasure to work with. Very knowledgeable and when not sure asked questions.

Service was excellent and all around easy to get done thanks to katelyn☺️

I received wonderful customer service from Keith, the new manager! It is so nice to know we have someone here in Dillon who has great experience and is very willing to help and explain things.

Whether it be previous phones we have had or our current phones, the staff in this store have always been very helpful in assisting us. We really appreciate everything each and every person in the store and their patience. They always help us find a solution.

Probably one of the best Verizon retailers Ive been to. They answered all my questions. When u went to add a new line they werent pushy.

An amazing time with very helpful people. They have treated me greatly Everytime I have come in

Keith was helpful and prompt in solving my iPhone issue. I was able to fix my problem in DILLON witbout driving to a larger store.

I was driving home from California to Canada, north on I 15.Fully charged my cell went dead for no apparent reason.Trying to recharge it had no affect. I pulled into Dillon and found theVerizon shop. Bailie helped me almost immediately, although it was amake of phone they dont carry, she tinkered with it a bit and wala, ahappy working phone was back in my hand.Thanks for the magic Bailie,Cheers Kevin.

My experience in the store was great, but it was all lies. My cell service is excellent but other things promise did not happened. Very, very, very upset. they should not say or promise things that they are not sure or have any idea of how it works. Do not take me wrong great employees they are not knowledgeable about certain things and still try to tell you about it to have you change or sign up.

Stopped in with an iPhone problem today and Keith had me fixed and out the door in minutes. No hassles just quick friendly service, thanks!

Thank you Miranda and Ashley for helping setup our new Verizon phones and small business account! Both of you were very helpful and knowledgeable about all the products and services.

Keith was very helpful and professional took care of all of my needs excellent thank you

Alexander was a very nice and professional rep. Very helpful. Thank you for the wonderful service.

Keith was awesome. He helped us out so much. Dillon

Bryce is the best!Patient, knowledgeable, and very helpful.. even when he has to stay late to complete the transaction.

MaKylyn and the whole team are a pleasure to deal with, regarding any situation.

I stopped in yesterday to get something on my bill corrected, and by the time I left Keith the manager had helped me with everything and I ended up saving money on my bill. I strongly suggest visiting this store.

Verizon has great service and GO wireless is awesome!

I have to say it was a very surprising experience! No pressure just friendly, knowledgeable people! I would definitely recommend this store and staff to anyone!

I have a had a couple bad experiences with Verizon customer service. I debated going to AT&T but, Jarred Simons of the Dillon branch, was the best representative of Verizon I have ever worked with. I had a dysfunctional IPhone 4 with many cracks in the phone screen. He worked with me to get the phone i really wanted, the Samsung Galaxy S7. Awesome employee!!!!

Really great customer service, they were extremely friendly and knowledgeable of all the products!

Keith was great! Very professional

Best customer service ever! So happy that we have this business in Dillon.Brooke

Lousy customer service, If you have to return a phone, they dont want to help you. If you buy a Phone verizon asks you to return your old phone to a mortar and brick store of your choosing. Problem is, this store doesnt want to be bothered.Either buy your Phones through the Verizon website ( which is cheaper and friendlier) or go to Butte. These guys in Dillon arent in any position to help!

Great help! Easy to work with. Thanks for all your help!

Great personal attention from knowledgeable friendly reps. The type of small community experience everyone wants!

I was in to get a phone ported over it took a week to get it done due to the tech support from verizon messing it up and locking the account until midnight every single night. the staff at the store Bryce and Bailey both were awesome. they kept on it for a whole week logging in over 12 hours fighting with tech support on my behalf.had it not been for their great service i would have gone to another service provider by day 2. I was how ever unimpressed with the district manager Luke as on day 3 or 4 I forget witch he was there and them helping me did end up in a line behind me and though I am sure whatever his paperwork and computer work was was what he came to the store for no one in a company should feel too important to stop and help the long line of customers that are waiting.I watched a few leave rather upset. so any that may have been in there on the 2nd or 3rd of july and left after a long wait it was not the staffs fault they were doing the best they possibly could . I do hope they do not get poor marks for trouble that was from outside the store in no way under their control. once again Great job> you guys rock.

Morgan and the rest of the staff all deserve 6 stars and raises. They always are eager to help.. Bailey also gets a free lunch. I said so... Lol. Also I see someone local had a bad experience, but it probably was just a bad day for the workers or early on in their training because the staff rocks, yes Ive had a few problems but it was Verizon, NOT there fault!!!

All staff is very helpful, and very friendly. I would highly recommend this store!

Very fast, and efficient! Tyler was very knowledgeable and awesome!

So helpful putting my mothers phone on my account. Always very nice and friendly.

Most fun I had all dsy..great service

Very good customer service. Jeanette was extremely helpful.

Employees need to get their act together and get some training. We just switched to Verizon and I have called the store a few times to ask some questions about the switch over and reimbursement for our old carrier and got 3 different incorrect answers. The last person I talked to said to just come in and they would help me do it in the store. I left work early since store hours just changed, which I had to correct the employee of the hours- he didnt even know that had changed. When I get to the store he is not there, but the three girls there told me I had to do it all on-line at home and wrote instructions on scratch paper but missed a step. I went back in the next day and the store manager gave me a 1-800 number to call for help because the deal was through Verizon, not the store. After 13 minutes of typing numbers for options I got a real person to help me, but find out the sales pitch from the store employee was very misleading, that the switch over buyout comes half a credit towards your Verizon bill and the rest as a prepaid card in a few months. Yes we eventually will get most of the $, but now we have to cough up $800+ out of our own pockets up front to pay off the old carrier. PLEASE PROVIDE SOME TRAINING ON PRODUCTS YOU SELL AND IN CUSTOMER SERVICE FOR YOUR EMPLOYEES or tell them to get their acts together.