Snip is insane in the best way. $70/month for fiber internet is a great deal. They happened to be installing at the apartment next to mine when I submitted my order, and the technicians pushed to do my install right after, and within less than an hour of initially ordering service it was installed and running. Internet Speed is amazing as well. Thanks again guys.

Great service! Had a service issue this morning and Todd and Eleanor were on it and I was up and running in no time! Very responsive, friendly, and knowledgeable support! Also it’s the fastest and most stable internet I’ve ever had! Thanks!

Todd was awesome. Very informative and fast. He figured out the best location for setup and made sure all wires were out of sight. Helped me figure out the best options to get a strong signal throughout the house and didn’t leave until I was online! True professional.

Todd came by to relocate the fiber box in my apartment - he was quick, super friendly, and he called ahead of time to let me know he was done early so just call when I’m ready for him. He ended up in and out in 10 minutes and was done a half hour before the appointment time so I could get on with my day.I’ve only had great experiences with Rocket/Snip, definitely recommend if they service your building!

Todd stopped by to set up the internet today and it was such a great experience. He was knowledgeable, prompt, and quick with setup. Thanks Todd!

Todd is awesome!! He got here early, got everything done in a quick and professional manner. Super kind too. 👍👍 really happy with my overall experience. Internet works great too :D

Ty set up my service today. He gave me a call prior to coming to verify the most appropriate time, which was great since I had to run a meeting and he adjusted to when I would be available. He was very professional, friendly and quick. The installation process took less than an hour and caused no disruptions at all while I worked from home.

Tyre was awesome! He came in and was quick and efficient! Very nice guy! Asked if I had any questions and took the time to answer them all. Loved the service!

I had the pleasure of meeting Rance today and having him install the equipment in my apartment. It was fast and stress-free. Rance was very informative and helpful. the scheduling process was easy and customer support was really helpful. the difference from my old provider is drastic. im super excited to be with snip now

Ive had Rocket Fiber/Snip Internet for three years now. The download speeds are are great for streaming and downloading large files. I also like that their plans are month to month with no contract. I recently had to move apartments and Snip was able to come out within two business days to install fiber in my new apartment. Todd, the technician that set up internet in my new apartment, is a great guy and he is very good at his job.

Todd came from Snip and was in and out in less than five minutes. Explained everything perfectly. He was extremely friendly and very pleasant will definitely recommend you guys!

Todd was quick, neat, and had a good attitude during the install. I recommend.

Todd showed up early to help me setup the router, and was done within 5 minutes. Very quick and helpful, thanks again

Quick, efficient and timely! Very happy with my service. I called yesterday and they came today and it was all set up and done in less than 10-15 mins!

Todd was phenomenal. He was early for the appointment and was in and out within 10 minutes. He was super friendly and as a young woman living alone, I didn’t feel uncomfortable at all. Thanks again Todd!

Ty installed my snip internet. It was really nice experience. He was very quick in installation and answered all my questions. Thank you so much

Gentleman named Ty came in. Very professional, friendly, and informative. Installation was easy to schedule and the process was very simple. Would very much recommend.

Great service and technicians. Ty helped to set up Snip in my apartment and did a great job 10/10. I would recommend Snip to anyone looking to switch internet service providers.

Great experience with Todd. Early arrival and quick service. Thanks!

Tod from snip internet hooked me up! He was incredibly friendly, efficient, and knowledgeable with his craft.As Tod was setting up my internet he also gave me great recommendations of places to go in Detroit while easily working out the back end connection process for my router. Couldn’t ask for a better guy for the job!

Todd (a great guy) came to my building and hooked up my router. Excellent service, took under 30 mins to install! I’m excited about having faster, more reliable internet.

The internet itself is excellent and coupled with the fact that when we had an issue (the box went out) they had Todd come in within 15 minutes and had everything fixed in 5. I cant recommend them enough.

Awesome service! Awesome installer! Rance is cool as heck. Knowledgeable. And super positive.

I really appreciated Eleanor staying on after hours for a few minutes trying to help resolve our Internet woes. We thought we had it fixed, but unfortunately not all of our devices are staying “connected” and Snip is closed for the evening. I do wish they had later support hours, but we will try again in the morning.

Todd was really handy and had me smiling. He is professional and a great guy to talk with. Todd was on time and made sure that my wifi worked before leaving. Thank you Snip for having him on the team.

Ty came and installed internet today and was very nice and professional! He cleaned up any mess from the drill or any items he moved and was very polite. He made sure to check in and make sure any of my questions were answer and did everything fairly quickly. I’ve only had internet for ten minutes but it seems to be working well so far!

Todd was a super nice guy and showed up early to get the connection done. 10/10 will recommend snip to my friends. Thanks!

Todd is the man. Great service from a great guy.

Ty was excellent and really helpful in explaining how the connection works! He also explained the best way to stream content in the unit.

Rance came by this morning to hook up the internet. Very friendly guy and was promptly on time. Took about 15 minutes and he was on his way. Great service!

Todd was amazing! There was a bump in the road the first day and he made sure to come in early the next day to fix it for me. Good experience all around!

Excellent service. Rance was my service provider - be polite, quick, and very easy to work with. Simple installation process and great internet.

We had a wonderful experience with Ty. He was super nice and knowledgeable. He answered all of our questions and made sure he answered them all before he left. He was professional and very kind.

Todd was fantastic! He installed my wifi within 30 minutes. He was actually able to come early, so my wifi was installed before my original appointment was even supposed to start. Super happy with how the installation went!

Todd was on time, very polite, and quick to work! Had a great experience, highly recommend calling Todd whenever you need an internet fix!

Todd was great! He was available and helped set up everything super fast.

Ty was super knowledgeable and helpful! I would recommend his service to everyone! Super fast

Snip internet (formerly Rocket Fiber) provided me with internet services for approximately 3 years charging the same credit card automatically. At some point, they updated their system (according to their tech Ron) and we’re no longer able to charge my current and quite valid credit card. Apparently, emails were sent notifying me of this but I did not become aware of the situation until I received a text from them (maybe the text would have been the best place to start). While trying to verify if this was a legitimate concern or someone trying to gain access to my credit information, my internet was promptly shut off by Snip (maybe this why the call themselves Snip). While attempting to reinstate my account (Which was caused entirely by Snip) I asked what kind of a discount might I expect because they, and they alone, had caused these problems. Ron the tech stated “none”. No apology just the word “none”. Ron had communicated clearly he wasn’t interested in listening to or satisfying a long term customer so I started the cancellation process. My attempt to visit their office address listed on the net didn’t go well either. Ron informed me there is no office for the public to visit. No office, re-enter credit card on an unverifiable email, nothing wrong with my credit card. Are they trying to sound like scam? They did an excellent job of scaring me and anyone else I know away.

Great service, he came on time with a big smile and happiness to work. In and out in 10 minutes and job done :)

Rance was great! Tough building to lay line in, not to mention hot and humid day, but they set everything up quick.

Ty showed up early and helped troubleshoot our recently renovated apartment. Very simple and helpful.

Great and friendly tech. Super helpful! Equipment included?! I’m a huge fan

Todd with Snip Internet was great at setting up my internet. He was on time, professional and very friendly. He was able to work through an issue with the building connection and left with the wifi working great.

Great service. Todd was great. Fast and friendly. I look forward to internet that doesn’t constantly slow like Xfinity.

Snip Internet has been the best internet provider I’ve ever had. The best internet is the internet you don’t notice. Lighting fast speeds I have never had an issue downloading, uploading or streaming. In this new era of working from home I’ve been lucky to have the best internet around. Today my internet went down for the first time in a year within 30 minutes a crew was here and got everything up and running. If you’re looking for reliable, fast and quality service choose Snip Internet!

This was the best experience I’ve ever had with an internet company. From the get-go, they answered every question I had with patience and understanding, scheduled my internet hookup for the following day after talking to them, and made me feel like they cared.Todd came to install my internet, and let me tell you, he was incredibly friendly, accommodating, clean, and efficient/effective. I just moved here, and he even took the time to give me tips about the city! Thanks, Todd and Snip!

Tood was an outstanding technician. he was on time, friendly and and quick

10/10 Experience. Todd was super nice and did a great job! !

Rance was awesome! It took 15 minutes and he was so nice and helpful.

Todd was very helpful and showed up right on time at my apartment. The whole installation process took 15 minutes and he gave many tips on how the service would be.

I had an appt for my internet to be set up at 5 PM but received a call from Todd around 10:30 AM saying he could set it up sooner since he was in the area. He got everything set up within 1-2 minutes & was super nice!

Todd is amazing- he got everything set up in like 2mins and was very warm and lovely.

Strong internet. Quick and responsive tech service if something goes wrong. Gracias Todd.

Installation went very fast and the technician was very nice kind and helpfulWill recommend it

Rance was great. Came early to my appointment and was done setting up my internet quickly.

Todd was in and out within 10 minutes! The internet is running smoothly and my 5 year old is very excited to use her iPad after the move.

Ty was great, installed snip in less than 10 minutes and was very helpful. Showed me how to change the WiFi name and password

Ty had my fiber install done and internet up very quickly. Very professional, very friendly.

I had a good experience with Todd’s installation of fiber internet. He showed up early and got me set up in a matter of minutes.

Installation dude was awesome. Helped me move my couch into my apartment!

TY did a great job. Highly recommend him

What’s the point of opening at 8:00 AM and not answering the phone until 8:30 AM. My service still wasn’t working so I tried calling back. I have tried calling 10 times. It’s now 9:05 AM and they’re still not answering….

Rance was fast, efficient, professional & super nice! Great first experience!

Ty was super nice and got everything done quick great experience!

Moved back to the city and needed new internet service! Other people in the building recommended Snip, so I requested service! The customer service has been amazing! Prompt, on time, and great communication! Todd came and set up the internet, was very friendly, and fast! There aren’t a bunch of cables jumbled up, and he tested the internet before leaving! I appreciate the service and I definitely look forward to having Snip as my internet provider!

Todd was awesome. Very professional - in and out.

Todd was really nice and made the installation as easy and quick as possible.

Todd came over and took care of it super quick. Put a smile on my face :))

Rance is the man! Super positive, knowledgeable and got the job done quickly.

Ashley is the QUEEN of getting things done! Best customer service contact EVER--Paul in Detroit/Port Huron

Definitely disappointed and the tech support is only reading off a screen, they’re gonna blame the problem on ur devices…searching for new service ASAP

Todd was here, great service. Thank you.

Tod was great! So fast! Thanks!

Stopped Todd on the side of the street and he got me WiFi within minutes!!

Todd came by efficiently and was very kind!

Amazing. Thanks to Ty. Quick, professional, friendly, and helpful.

Great internet speed but the fact the a corporate does batch billing on a specific day of the month and NOT the day you activated service is strange.I activated on the 15th. Why batch bill everyone on the 7th each month? Also they lack the ability to pay early. Whether thats a day or a month in advance

Todd hooked us up with internet in less than 30 minutes and within 2 days of moving in :)

Todd was excellent, fast, and super nice

Cons:- Customer service agents are not trained properly.- Theyre focused on policies, NOT the customer.- They DONT prorate anything.- Theyre way too expensive for the service they provide.- Billing isnt available on weekends- Have to call multiple times to get an answer.- Service outages- Theyre NOT focused on solving customer problems- Service and internet are NOT worth $70.Pros:- Customer service 8-8 M-F

Todd is all around A+ an absolute pleasure

Todd’s the man! He got me all set up in 10 minutes!

I had some initial issues getting things going but the team at Rocket was amazing. Super conscientious, they wanted to make sure that everything was working as advertised. Special shout outs to Marna. She is amazing. Without doubt the best support engineer outside of maybe a level 3 escalation engineer at Microsoft or Cisco. She is AWESOME! The entire team is amazing there and the service is excellent. My situation was a little unique, but the team there was understanding and accommodating. Leaps and bounds above any of their competitors. Way to go to the team at Rocket!

Legendary customer service, railgun speeds! The idea of using another internet company in Detroit is laughable!

Love this place but were now Everstream and even better than ever.

Had to change card on file I call back its after hours but like most internet companies you can pay the bill threw the automated service or even online this is pretty low budget honestly. Like how you cant pay the bill after hours not even a option?

We rely on Rocket Fiber for our growing business and love their company and customer service. The speeds are very reliable and fast. Their customer service is always available and very helpful. LOVE being able to talk to a human when we have Internet questions, and that they are a local Detroit made company. Even when weve had events with hundreds of people, the Internet still remains super fast for us. We cannot say this about past providers. Recommend them to any businesses that can access their services!

Theyve spent so much on advertising this service and cant even cover a few square miles around the main office and thats pathetic. I live 3.5 miles North of that office, on the same road.

Marco from rocket fiber went above and beyond. My internet router was not connecting for over a week. No WiFi (during quarantine!!) it was rough. Late at night Marco fixed my internet! He was great highly recommend. He deserves a raise !!

Rocket Fiber is the best ISP I have ever had. Fast, friendly and reliable

Ive been looking into getting Rocket Fiber TV but, every time I talk to them they change what they said about when it would be ready for general introduction. First it was last summer,...then it was some time in the fall, then it was sometime in November,...now it looks like next year. They keep pushing it back. Also, their prices in general dont seem to be that much different than Comcast from what I was told. Things arent looking good for Rocket Fiber at this point as far as Im concerned.

RocketFiber has the fastest internet out there. I believe the only faster think that their internet is their costumer service and technicians.

If you live in a single family home in the Midtown area / Brush Park youre out of luck. Theres supposedly too many regulatory hoops they have to go locally to get fiber to your house. Half the streets in Brush Park are under construction (Im sure all the new condos and townhouses will probably get fiber), yet they wont put forth the effort to bring service to existing single family homes? Its not a priority for them so if you have Comcast just suck it up and continue paying out the nose.

Fast for downloading movies and things but if youre trying to play games, very inconsistent. Ive been pretty dissatisfied with it overall. I get dropped from games more or less every time I play, multiple times. Its great internet when...when it works. Overpriced for how inconsistent it is. Ive had their techs come out to my apartment three times, replace basically every piece of equipment and Im still having regular outages. At this point Im convinced its simply poor quality on their end rather than the equipment failing.

Very friendly and laid back staff. Kind of confusing to get into. You have to enter on Clifford and ask the security guard to let you up.

I got rocket fiber for my apartment and the speeds are truly amazing. Their service is super responsive and the price is super reasonable for superb experience they offer.

Excellent internet and service!!

Rocket Fiber is incredible, their internet is FAST AF and is cheaper than those jerks Comcast!Some of the best customer service of any business ever, so absolutely friendly!Was so happy to be one of the first neighborhoods to get RF, was awesome being able to tell comcast to gfts!Anytime I have any kind of issue, its like no issue, theyre so legit!I love RF!If you can get Rocket Fiber, do yourself a favor and make the switch, you wont regret it!RFFR!

The install process was lengthy, that was annoying, but after that honestly this is some crazy fast internet. Youre often limited by the server youre downloading from rather than your own download rate. I regularly download games through steam, origin, uplay, and to download a 50Gb file takes about 20 minutes which is way better than the competition. Its also cheaper. I think if they improved the process of getting rocket in the first place they would be crushing it because they honestly offer a superior service. Pretty happy.Update: I went from using my routers wifi to using an ethernet connection. Holy moly its fast. very very close to the promised 1Gb per second on speed tests both up and down. About 20ms lag when playing CoD and other online games. Well worth it. Fantastic job guys.

So nice to have real customer service and internet that keeps up with all of my needs.