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Castle Auto Center
6401 Greenfield Rd, Detroit, MI 48228, United States
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Castle Auto Center

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Sh
Review №1

This place fixed my oil leak, then I wake up and my car has this light on.GASCAP!..no worries they were patient with me, they reset the panel, and Now the light is out. I was all upset and afraid, didnt want the van to blow up...⛽ gasoline is a scary liquid to be leaking. Gas cap wasnt tight...SMH! So thankful these guy did try to add get me! Yeah, I am a dummy when it comes to fixing my van/ car/ truck . Thankful for honesty.

Fa
Review №2

They are unethical and not honest. He overcharged me when I asked for regular $19 deal at that time. And charged me $27. Also, he did not fill my cool temperature fluid, a week after my oil change my car was overheating. It states on the receipt that they check it but it’s a lie! If they did they would have had to refill it, they also did not fill my wind shield fluid. I would give 0 rating it I could. I don’t even think they did an oil change cuz he showed me it was black. I heard it has to be clear.

Mu
Review №3

Extremely professional and took care of my vehicle at an affordable price. They got my business for life. Very honest people who will treat you with the respect you deserve!!

Mi
Review №4

Great people great price got my car fixed the same day

Ma
Review №5

Today October 21st 2020 I have a 2005 Envoy truck 4x4 I just got my inner tire rod did then I just meant wheel alignment it ran me 290 I was in there for two hours but it did a good job on it I highly recommend now they do deals if you got your own parts

Mo
Review №6

I went in for an oil change today and when I went in I was asked to pop my hood and was asked how many miles I had. I waited in my car for the guy to ask me which oil I wanted and after 2 minutes he told me he was done. I asked him what he meant by that and he said he changed the oil. I asked him what he changed it to because I went in trying to get the $25 oil change because that’s all I had, he looks at me and says he put the pro max (not completely sure on the price but it was the most expensive one they had). I told him that isn’t what I wanted and asked why he didn’t ask me and he said that it’s too late and he can’t do anything about it then started to get in my face and cuss me out when I told him I didn’t have enough for it because I wanted the $25 change. Never coming back, so unprofessional, if I can put 0 starts I would

Ro
Review №7

Okay so I’ve been coming to this place for oil changes for years and never had issues until the last two times I came, both times they tried over charging me on the oil by giving me more expensive oil and saying they thought that’s what I asked for and they can’t do anything about it then started to get really aggressive when I called them out on it to the point where he was getting in my face and looked like he was about to swing! NEVER COME HERE EVER!!!

Do
Review №8

They got my tire done in 10 minutes! And they are good at oil changes! Get my oil change in January, tire cost me some good money for show! God Bless The World!

Ri
Review №9

Excellent Team of Experts, very, very kind folks....See for yourself!!

Ju
Review №10

Castle always does a great job i recommend u try it as well love it

yo
Review №11

The owner is thief they charge extra and they don’t know their job

Kr
Review №12

My boyfriend got an oil change from there and he was very pleased with the service.

I
Review №13

Biggest rip-offs, incredibly unprofessional, and dishonest. Avoid at all costs.

Ev
Review №14

Needed some major repairs done and they got it together for me.

Ro
Review №15

Today, I went in as I do all the time. I have two cars I take always Ive been a customer for over 10 years now. Today, when I went in for an oil change the guy that workers there needed to get into my car so as I was standing by the door he opens the door and the mirror hit the side of my stomach I told him ”excuse would do” instead of hitting me with the door. He said youre not supposed to out of your car I told will you need to see the car. Then he tells me I dont want to do the oil change I said why to cause you to hit me with my own door and u dont want to apologize for it. So he went to go talk to the manager, the manager then said dont do the oil change. I went over there and spoke to the manager and told him what happened he then tells me u need to stay in your car ” I then told him listen the reason why I stay out of my car cause I like to see what is going on cause they wont do the full job. The manager assured me that they will I said okay and got into my car another guy I dont know who he is but he works there and comes out and tells me maam are you done I said he needs to do my oil change he then said no we arent going to I said what u mean so your telling me youre okay with your employee hitting me with my car and not owning up to it? Long story short I dont recommend this place at all three men didnt care to stop the guy and make sure I was okay this is what dearborn gives you Nowadays no respect for women at all. Im disgusted and still in shock that the manager allowed this to happen.

Ma
Review №16

Fast service and reasonable prices

Dh
Review №17

They rip off guys you need to watch out I dropped my car to get my alternator changed and fixed and was told it’ll cost me 350$ once I came back to check the car the same exact alternator was still on and was charged 350$ than he claimed it was the starter that’s messed up and he fix that I checked the starter it was also never changed they just made it work for that moment where they knew I was gonna come and check it out that’ll be my last time there and watch out from thier oil guys most of the time people who changed the 60$ oil never get thier full bottle they take the rest so make sure ya get those rest because you paid for it and they get to keep it !

Em
Review №18

Ive been going here for awhile but planning on not to anymore. I feel like they dont take care of business anymore and theyre starting to make me feel uncomfortable about their prices on things..

St
Review №19

I been going here for 9 years to do routine oil change, after today, Ill never come here again. I waited in line for oil change and I was the only one WAITING initially. Another car came later in the next lane. In my lane the guy finished the car in front of me. He summoned the car who came after me to come on over. He knew my car was first and I assumed he knew them. The driver and passenger smiled and told stayed in their lane. I think that workers actions was tasteless and not business appropriate. I get that people we know patronize but business is business. Even though I moved from the area, I still drive from Cherry Hill area to patronize and support this business I used for a while. The owner is dry whenever i have to do other things, alignment or fix a tire. You wait at the front desk for service for over 30 minutes, than he is either eating or on his cell phone as another person said. They had one nice oil changer... skinny blonde hair dude but I guess he was off. Too bad. Ill stay in my area and find a new better customer service and honest auto place. Your business is in a dirt area anyway.

Za
Review №20

Always get my oil changes done here. Honest people. Never tried to play me or try to recommend me things I dont need!

La
Review №21

Always fast and friendly service here. Employees are very nice. Oil change starts at $20.

Ok
Review №22

There is one guy who is rude. I ask him to give me report of the wheel alignment and he said the printer is not working. I asked him how did i know i, youve doneidone he told me to see it in my own eyes, Well I told him I need a report for my records, these guys seems like to me are not honest. Why they cannot give a report and they said there is no warranty of their workmanship.

Ch
Review №23

No appointment needed great service

Di
Review №24

Always go there for my oil change great service quick and fast

Al
Review №25

Very nice service

Do
Review №26

I would sure hope that when a person visited a place of business they would be a little more kinder a little more concerned about your problem with your car😔 I left out of there with no idea what was wrong with my car

Da
Review №27

They would fix something and then something else would mess up . I’ve spent over 3200 with them . They’ll tell me by car will be done at a certain time and then they’ll have it longer and more days ! They get you out your money if you know nothing about cars . Then they always backed up . Well that’s what they say !

An
Review №28

Dude told us to hold on, his associates would help us.. Then went outside to wipe off his vette. Who does that? Had to ask if he was at work or on his break. Well he was working and not on his brake. Terrible customer service.

Jo
Review №29

This is the worst place to go to get your vehicles worked on! This is a money laundering business so they lack real automotive knowledge and professionalism! These people will scam you in a heartbeat, especially people with little knowledge of how much repairs should cost💡 They do terrible work and WILL NOT honor any warranty! EVERYONE PLEASE BEWARE OF THIS SHOP!

Hu
Review №30

Liars and fraud. Avoid them.That’s why there reviews are bad.

Fa
Review №31

By far my favorite auto shop, Workers are very honest and kind. Alex gave me a great deal on a new muffler and sensor, very helpful place with great prices, highly recommend!

Si
Review №32

Got my brakes done at a reasonable price and it was fairly quick 😊

Gh
Review №33

They are thieves and liars and rude .. ruined my car did not fix it go somewhere else shame on you guys... God will punish you for what you do to people

Ca
Review №34

I called this place in hopes of finding an auto repair shop that will help my young cousin who is a student, fix an issue with her car. She needed a rear brake actuator installed. She had gotten some ridiculously high quotes from other repair shops. I told her let’s try Castle Auto and see if they”ll do it for a better price. I spoke to Sam who promised me over the phone he would take care of her. My cousin called me back 45 minutes after she got there ecstatic as can be saying it was fixed and they only charged her $50. She was so relieved she no longer had to drive listening to this loud beeping sound her vehicle was making as a result of the rear brake impairment. Thank you Castle Auto for being honest and not taking advantage of a young lady and over charging her!

ma
Review №35

Its good and fast servic

Ma
Review №36

Fast and easy, the shop crew was very good with the service.

An
Review №37

Been there three times and they took care of me well. Ill go back anytime due to great service and reasonable pricing

Ge
Review №38

Horrible customer service‼️ I had an inquiry about my air. I told them the issue I thought it was. The guy at the front desk stayed scrolling on his IPhone the whole time. Did not listen to my concern. Acted very nonchalant. I will never give them my business. However Express Oil Lane is the exact opposite and fixed my issue with no problem‼️ Go to the competition 😉

JO
Review №39

Got my oil change and got very helpful and quick service from these guys.

D-
Review №40

$20 Filter and oil change, not bad

Hu
Review №41

This is the worst oil change place you can go to. I went there to change my oil and their employee broke my tire stem which has a sensor and costs 45$. They only agreed to replace it with a 1$ regular one. The manager who worked behind the counter is super rude, he was like go sue me and refused to give out his name or phone number. He also said he was the owner which is not. AVOID THIS PLACE

M
Review №42

HORRIBLE!! HORRIBLE!!..PLEASE DO NOT GO THIS PLACE!! YOU WILL GET RIPPED OFF 100%!!I went for a simple brake pad change and they did not do it right - they agreed to do it before and when the problem started two days later they dont want to warranty the job - now they are blaming on perfectly fine rotors. HORRIBLE people!! the guy has such a bad attitude -- DO NOT GO TO THIS SHOP!!!!

Sa
Review №43

Real disrespectful, I come in to get my 4 tires changed and the guy sits there on the phone talking like Im not even there, I will never do business with this shop, never.

Sh
Review №44

Very Good Service please visit.

As
Review №45

They over charged me.They did a very bad job on my car. Been having problems with my car since I went there. I dont Recommend this place to anyone😡👎.

Al
Review №46

Scam artist!! I wish I could give them zero stars. I took my truck in for an oil change and for new brake lines front to back. They charged me $700 for their services which I felt was highway robbery but it was imperative that I got it done that day because it was an emergency. Not only did they put on the wrong oil filter but they only changed my front driver side brake line. Some time later I was driving home and stepped on the brakes and my truck didnt stop. When I called the place to speak to the manager about what happened I got nothing but slick talk saying that they did their job. I wouldnt recommend this place to anyone for car repairs let alone to fix a bicycle. They need to be shut down now

De
Review №47

Assembled my loose struts missing parts and didnt bother to call me. Also overcharged me. Two and a half hours for loose (out of the car ) struts.

Sk
Review №48

They do a great job and is not expensive

Ba
Review №49

Horrible customer service! The workers are nice but the gentlemen who rings you out in the lobby (assuming he’s the owner) has a bad and dry attitude towards customers with they way he greets them and doesn’t respond back to them when they say something. I wouldn’t go there again for that reason. Aside from him the other workers are nice.

M
Review №50

These guys have amazing service and are very knowledgeable about foreign vehicles I have BMW 7 series and came in and they took care my brakes and come to find out I need a couple other preventive maintenance thing and now she runs like new. Thanks castle 👍👍👍👍

Gr
Review №51

Bunch of liars.. Never do alignment with them, they wont give you a receipt or a paper work for the alignment, because they didnt do it.They just put your car on the machine.when i did it in the different shop NEXT DAY they didnt believe i did alignment before

Dr
Review №52

Always been good to me, thank you....

Ch
Review №53

I love the customer service at this location it’s a very beautiful place and the prices are excellent highly recommended for any repairs needed on your vehicle My car had a engine problem I took it to other repair shops nobody can figure out the problem except Castle auto center figured it out and fixed it

Mo
Review №54

WARNING.. WARNING.. THESE GUYS ARE SCAMMERS.They tell you to change good parts in you car just so they can make money out of you!

Do
Review №55

Always treated me good

M
Review №56

Horrible people. They are in business of cheating rather than fixing cars!! Stay away!! I thought this was close to work and get my car maintenance done! They just ruined my car not single thing they did works!! They do not stand by their work..no warranty...beware and keep away!!

Du
Review №57

Replaced my front right axle and wheel hub. Long story short they did not secure the ABS wire so it dangled and broke. I had to replace the entire wheel hub. In doing so I found that the axle nut was not torqued down. When I brought this to there attention, with old parts in hand, they said they would investigate and get back with me. I never heard from them again. This was a dangerous error on their part and I will not be going back and I caution anyone that is taking their car there.

A
Review №58

Im not sure if its a cultural thing or a racial thing so Im hoping someone can enlighten me. But when I went to pay for my services the manager g refuse to take the money from my hand and refused to give me my keys in my hand. Im hoping someone aware of the Arabic community can tell me waa this racial or cultural?

Ah
Review №59

NOOOO! They steal from you in a way you can’t do nothing! They are SCAMMERS!

Mo
Review №60

Bad people over there. They will always try to steal you by away or another. Last time I was there for a heating problem. They told me to change the heating core for $625. without even checking the car.So I went to another mechanic close near and he said it was just the thermostat that I need to change.Thanks God,I will never and ever go there again and I would recommend people not to be there every if they offer lower prices.

Da
Review №61

Absolutely trash. Oil change is horrible. Don’t go there for your oil change, they reuse oil from other cars.

Ro
Review №62

I Bought a great Car from them, Great customer service, The guy that works on Cars ASKED me if I Would give him a head job for a lube job in my hole, I TOLD HIM I WOULD NEVER COME BACK, Other then that, THE GUY ATT THE FRONT DESK IS COOL PROFESSIONAL AND LEGIT, GOOD PEOPLE

Ru
Review №63

Your worst nightmare!They will charge you and not do what you paid for, tell you to come back later and lie about their closing time so that you dont come back!!!COMPLETE DISAPPOINTMENT.

Sa
Review №64

Normally do not write reviews but had to. Horrible experience and very disappointed, I went there to do alignment for my car they Didn’t do a good job I asked the manager whoever works in desk To go out and test the car he wouldn’t do it and he wouldn’t recheck it again, very very Rude and disrespectful

Au
Review №65

Terrible business.. Save your self a headache and Go to the real professionals this is a money laundering business. Theyre all ex felons working there none of them have a clue what theyre doing.

Al
Review №66

Poor service and a rip off place. Lack of knowledge!

St
Review №67

Ive been going there for quite a few years theyre good

Ah
Review №68

If there even - 1000000, will give it to this thief company, first of all i gave him 700 $ for light engine and he didnt fix it, second he will you about a price and then will give another price when your car is done saying that it take him so long time to fix. BOTTOM LINE DONT EVER EVER EVER GO TO THEM

al
Review №69

Stay away, very nasty service. Theyre thieves that messed up my alignment intentionally then told me I have a $300 issue that was made up upon inspection by two other mechanics. Absolutely horrible to deal with it you value honesty or your money.

LU
Review №70

These guys put a sign full service by $18 while the charge me $30 for oil change.!!!!! Incredible cheating .I will never return, very bad management

te
Review №71

Becareful from these guys they will lie and take advantage they charged someone I know 1200 for little minor things that costed 200 to 300 dollars just because that person didnt know how to speak english and they put used and worked up axel instead of a new

Al
Review №72

I wish I could give him NO stars at all! The owner ( or I am sorry, The King since he thinks he God because he is delusional lol) is dishonest, rude, and will rob you! DO NOT GO THERE! I repeat, DO NOT GO THERE, you will waste your money and he wont fix your car! They are scammers, all the other comments are true and the very few less than 2% ones that gave him good rates are probably friends or family members. He wont refund you the money or try again to fix the issue. I hope he gets in trouble soon.

Su
Review №73

Be ware! I bought a used tire which started next day to deflate. i filled with air and it deflated again. i went back. they worked on it and i could see the tech having difficulty finding a problem in the tire so eventually he applied some sealant and told me it is fixed. about week later it deflated again. I went there again and the tech and manager said they cannot fix it more than once and I have to buy another tire for another $40. Total rip off cheaters.

Ir
Review №74

Two weeks ago, I took my Toyota Corolla to get my brakes and rotors fixed. When he called me to come pick up the car I found out that he fixed the brake but not rotors. After so much arguments, he made me pay for both brakes and rotors. I think I am going to file a case against such dishonest service. I would NEVER go here again and would advise you the same.

Am
Review №75

So many bad reviews . I’ll never go to this location

Am
Review №76

Ive been to this place to get a tune up and a diagnostic. I was pleased with their service and speed. The place looks beautiful.

na
Review №77

The owner is soo angry i just put my car in parklot and need just 5minute to go and back and may loooking for tiyer well after that he came out and yalen i told him just 5 miute but he keep yalen then i go back and told him am sorry i just see its empty parklot many of them and he keep yalen ( its my business what 5 or 10 miute lablablab ) then i go anthor palce and now i know why there is nobody dell with him and there is not busy lolo

Mi
Review №78

Very fast service, was referred here by a friend and would definitely come back.

Ch
Review №79

They are rip off artist I took my truck for tier rods,ball joints, n tires. They put old parts on my truck and gave me wrong size tires. The owner is disrespectful he shaded as it gets. Don’t go here you will be out more money in the long run.

Sa
Review №80

Lies on top of lies and they just wanna sell you things that arent gonna fix anything waste of time and money On top of that i spoken with the man alson with my brother there,and he told us a price and when we came back her tryed to over charge us and said you guys didint tell me to look it this problem ( We brough the car for that situation) and also told him and pointed it out. And How can you do in alignment with a bent rim i had to learn to hard way and take it to the dealer and get a new rim they said he didint even do a good job very poor job or no job at that ( caddilac dealership) DO NOT DO BUSSNIES THETR.

ji
Review №81

Rude when calling to get a quote! Who the hell want to tow car to shop to let u price it when the issue already on paper!! And if you overcharging that’s more to tow elsewhere !!! Just dumb!

Vi
Review №82

Dont go they were on fox 2s hall of shame

Mo
Review №83

These guys are trash. They repaired my tire leak and and didnt even clean wheel inside so it leaked again and caused a blowout on the freeway and of course would not fix the issue

ma
Review №84

Awesome customer service

Ki
Review №85

!!!!BEWARE OF THESE SCAMMERS!!!! These scam artists took over $400 from me and didnt replace my fuel pump like they were supposed to! They use old parts or put your broken parts back on and say they repaired your issue smh

Em
Review №86

Best Places to go to in Dearborn/ Detroit Area. Ive always got great deals and good oil change prices from here. ive been goin to this place since 2010. Always a 5 STAR

As
Review №87

I took my minivan here because there was some heating problem. Second day he called me to tell me that the van was ready. When I reached there he asked me to pay $250. I asked if the van is ready, to which he replied he tried fixing it and couldnt . When I asked for the keys he refused until I paid. I asked why would I pay for something you didnt do? He said no you have to pay. He didnt give me my keys until I paid him. Another customer was standing there arguing about shocks that he didnt repair properly but claimed he did. This place is the WORST!!! DONT GO HERE EVER!! its a rip off. You will be wasting money and time!! The guy is very rude and inconsiderate. Will never ever go here!!!

Jo
Review №88

Stay far far away, Thats my only advice.Any positive review is from employee or family of the shop.

Ca
Review №89

HORRIBLE service all around. First time they fixed a gasket had to go back the same week because the mechanic put the gasket on wrong, second time they told me I needed another gasket fixed, went to get an oil change I was told they’d mixed the wrong coolants and that my car would eventually have the same issue again. What do you know, car started having same issues for the 3rd time but this time they claim it’s not their gasket work it’s sensors, by the way all my repairs were $300 or a little more, so I get those fixed. Get my car home 5 mins away and my engine light is back on and car is shaking and doing the same thing. Now they claim it’s a cracked hose that they didn’t see at first and want to charge another $300. These people are crooks and will fix whatever you will let them even if it isn’t what’s broke and your car will still be messed up. STAY AWAY FROM THIS BUSINESS.

Mh
Review №90

Low great prices, good fast work and nice clean center

os
Review №91

I don’t recommend anyone to go over there. I do have 2010 Mustang that needs to replace ABS modual for. So, they told me I don’t need to do that it’s only wires and it will cost me $150 after 3 hours they called me back and said it is the Modual and it will cost me $600 which is double the price when I went somewhere else. However, I came to pick up my car and they charged me for $150 for doing nothing. Even though I already told them it’s from the ABS Modual. PLEASE DONT WAIST YOUR MONEY AND FINED A BETTER PLACE.

Sa
Review №92

Dont go there, they break things while fixing the car, and they say it was like that. Besides they play with the price, they put old part but sell it to you as new, and you never know if they put anything.... save yourself and find another place.

Al
Review №93

Thieves! They will try anything to rob you. I paid 60$ for a full synthetic oil change and he wouldnt fill up my oil all the way. I had to go down check my oil level and show him he messed up. After that I hear him tell his buddy he got caught and to becarful when he does that.DO NOT GO HERE.

Eu
Review №94

Great at their job

Mo
Review №95

Do not go there at any cost! Worst customer service!!

Jo
Review №96

Great service after all

ma
Review №97

The best shop best price and honest i love this place you should too because its a one stop shop they do everthing engines transmissions tune ups oil change tires and alot more, they dont take advantage women.

Co
Review №98

Great service for low prices

Mo
Review №99

Scammers with lack of attitude. They told me all front end needs to be replaced for $700 to remove the shaking. I honestly bought it and was about to pay them to do it but I didnt like the owner whos so conceded and probably thinks that hes the president of the United States and was also smoking in my car as he was test driving it. So I took it somewhere else and only left side hub bearing had to be replaced for $75 to take of the issue!!

Ro
Review №100

Ok

Information
8 Photos
100 Comments
2.6 Rating
  • Address:6401 Greenfield Rd, Detroit, MI 48228, United States
  • Site:http://castleautocenter.com/
  • Phone:+1 313-581-7414
Categories
  • Auto tune up service
  • Engine rebuilding service
  • Oil change service
  • Transmission shop
  • Wheel alignment service
Working hours
  • Monday:8am–6pm
  • Tuesday:8am–6pm
  • Wednesday:8am–6pm
  • Thursday:8am–6pm
  • Friday:Closed
  • Saturday:8am–6pm
  • Sunday:8am–6pm
Accessibility
  • Wheelchair-accessible entrance:No
Amenities
  • Toilets:Yes
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