My experience with Tony has been excellent! Hes helped me in instances that my primary insurance company couldnt...he was able to deliver a walls-in policy for I condo that I own and rent out, and more recently he was able to insure an investment property that I bought. Hes been responsive and cordial all the time. Thanks Tony!

If I could give 0 stars I would. I have had nothing but problems since I made the mistake of transferring my policy to Tony Massey when I moved to Michigan. First of all, even though my policy was transferred from another State Farm agent in Texas (who I never had issues with), Tony’s office managed to spell my name wrong. On top of that, I asked for a copy of my rental insurance policy so that I could move into my apartment and it took 4 phone calls to accomplish this seemingly simple task to the point that I almost was unable to move in. I then moved 1 year later and asked for my address to be changed and again it took 3-4 phone calls to accomplish that and they managed to mistype that as well. I then made the mistake of trying to insure a new vehicle with this incompetent office who quoted me a value then sent me a bill over double that amount. When questioned about this he explained that legally we have to have certain policies in place because the car was financed. Fine, but why the hell were we not told this up front when the quote was given to us?? That’s literally your job to tell us that. Then after questioning the disparity in the quote and the bill, somehow he managed to change the number again to a random number in between the 2 numbers, so who the heck knows what’s being covered, how much my next bill will be, if my freaking name and address are even correct (I’m guessing no), etc. Not once did the office or Tony apologize for any of their mistakes. Oh, and did I mention when discussing all these issues he couldn’t account for a year of coverage that I had spent hundreds of dollars on. I’m hoping people will take time to read this review to save the incredible headache working this office has become.Sincerely,Extremely dissatisfied customer

Cant get any help and no emails or calls back. this is rather discouraging when you are in a bad situation and really need something.

1. Never get called back from his secretary Minerva.2. My mortgage company couldnt get in contact with her for 4 months about making a payment to them.3. My coverage was at risk of lapsing because of her unresponsiveness.4. The agency still doesnt have the right mortgage company on record.

Tony is the best. He made it so easy for me. He was attentive and helpful and I am grateful for his professionalism!

No call back after I left a message!

He stay to busy for past existing customers

One of the best agents thus far. Very informative, polite and knowledgeable of your needs.

Tony is one of the best agents I have encountered. He is knowledgeable about the products and how they fit with my needs, I have referred him to many friends and family members.

Minerva is the best

Tony is the best. He made it so easy for me. He was attentive and helpful and I am grateful for his professionalism!

Never returned my calls ! Or return my voicemail !

Very professional