We have an old home and a boiler system. Too many windows for mistubishi A/C units. We were starting to think AC was never going to be an option for us. Sullivan offered a high velocity tube like AC system. One unit in our attic to cool the 2nd and 3rd floor, another in the basement for our first floor. They installed it over time and were done before the summer heat commenced. The workers were great...we loved Maria. She was so considerate, showed us the work done each day, and my youngest daughter (4) even loved following her around.Highly recommend!! Great service, products, and labor.

Sullivan installed an A/C system at our home on Aug. 19th. I had Sullivan and two other local companies propose the job in late July. At that time, Jerry explained what systems would work best in our house, and quoted three options. Over the next couple of weeks, he very patiently answered my (many) questions as I was trying to decide who to give the job to. In the end, two considerations led me to choose Sullivan: their price was significantly lower than the competitors, and their responsiveness in addressing my questions.They came through on the date they promised for the installation. They texted me before the crew was to arrive, including a photo and short bio of the lead technician, Maria. Maria and her crew did a great job, arriving around 9:30 AM and wrapping up around 3:30 in the afternoon. The owner and Jerry even stopped by during the day to make sure we were happy with how it was coming along. Maria walked us through all aspects of the installation (again patiently answering all our questions), and showed us how the system worked with our thermostat. They left the work area cleaner than it was before!We love the performance of the Trane system! Definitely would highly recommend Sullivan!

I was so happy with the service I received. I would recommend Sullivan Heating&cooling to everyone. One day to check out the basement and installed the next day! Wonderful staff and great price.

UPDATE: SINCE POSTING THIS THEY AGREED WITH ME AND WILL BE PUTTING IN A NEW REG HOT WATER TANK. i WILL REMOVE THIS POST WHEN THE JOB IS DONE. I AM THANKFUL SOMEONE FINALLY LISTENED BUT IT TOOK THIS REVIEW TO DO IT. We had a new boiler and hot water tank installed about 4 yrs ago. They are in a very small entrance hall. the salesman talked my boyfriend into a boiler that heats the hot water tank. Little did we know that small hall would be a SAUNA in the Summer. Even in the winter is HOT in there. We keep the door open to let air in kitchen. Its a terrible system for a small room and Salesman should have known this!! I get so mad every time I go in and out of hall. It would be better in a basement to keep floors warm in winter. ALSO Boiler gets a HIGH PITCHED noise at least once a year and they have to come out and clean burners! I grew up with a house with a boiler, have had houses with boilers and NEVER did we have to have the burners cleaned ever year! Curtain and fan cuz Summer so Hot in there!!

The furnace in my apartment stopped blowing warm air through the vents in two major rooms and I was beside myself In Trying to remedy the situation since my landlord is a total slumlord. The temperature was dropping drastically by the hour and I started calling around to see if I could get an hvac expert over to do an estimate. Every place seemed booked solid and I’d have to wait a day or more just for a service rep to stop by and take a look. At this point I had been using the oven to warm the place, and my last gas bill was $380.00!!! I certainly don’t have the funds to continue paying for gas at that rate. Thank god for Sullivan Heating and Cooling!! They found a way to make rime for me, and I couldn’t have been more happy when I heard the knock on my front door. The service man was excellent. Very polite and thorough in his investigation. He even gave me a deal on the initial service charge. I think he could tell that I was very frustrated and fed up with my negligent landlord. I sincerely thought I’d end up having to rely on my oven to heat the place for the rest of the winter. But because of Sullivan’s, I now had written proof of the issue. Now it’s up to my landlord to fork out the cash for a new furnace....and if he doesn’t, at least I have proof that there actually is an issue.Thank you so much Sullivan, for your efforts in squeezing me into your already busy schedule. Now that’s true customer service!!! I would highly recommend these guys!!!

Jerry was super informative and answered all of my questions and walked me thru how to properly maintain my furnace and HVAC.w would highly recommend!

Mike came out to do a furnace PM. Very personable, answered all my questions and explained everything he was doing. Provided me with a detailed inspection checklist/report on the condition of my furnace. Would highly recommend this company. Bob D. Kenmore NY

We had such a great experience with Sullivan! They were very professional and a pleasure to work with. They communicated their arrival time with us on the day of our estimate and installation. The technicians installed our ac in a timely manner and performed quality work! Thank you, Sullivan for saving us from a hot summer!

Our a/c stopped working during the terribly hot heat wave we had this summer and Sullivan was the only service that could come over within a 2 day period. The service person was very friendly, on time and very quick. Then this past weekend our whole system stopped working and we called on a Sunday and Jerry Sullivan was at our house the next day. He was fantastic! Sullivan is a family owned business that is very caring, will work with you to get you service ASAP, very efficient and a good value. We highly recommend them! Thank you to everyone at Sullivan!

Horrible from the beginning. The first problem we encountered with this place was that we supposedly had an appointment about 3 weeks, ago and after the appointment time came and left my father called and the secretary said they didnt have us on the schedule. After apologizing we were put on the schedule for the following Monday.When Monday came, the owner was over to look at the furnace. He apologized but only spent 15-20 minutes looking over the furnace and said it was 100% in working order and that nothing was wrong. After we were still having problems with it we had someone else come by tonight and after trying many different things and spending over an hour over at the house the furnace was NOT in 100% working order like we were told by Sullivan Heating and Cooling, but that we either needed to spend almost $2,000 for a new motor and motherboard or spend between $2,500-$3,000 for a new furnace.Total rip off. I will not use this company ever again.

Sullivan Heating and Cooling did a great job servicing my furnace! Office staff was very friendly and scheduled an appointment for service that was convenient for my schedule. The service person was professional and left the serviced area clean and tidy. I could have been taken advantage of not know if much about furnaces or cooling systems but that was not the case! My furnace was serviced and I was told my older furnace was running just fine and the price was super reasonable! I highly recommend Sullivan Heating and Cooling! This family owned company will treat you right and do a great job at a reasonable price!

Great staff, fast efficient install

Very happy with the service and how quickly I was able to get someone to my place to diagnose and fix the problem. Will use them again!!! Thank you!

So grateful to Sullivan heating and cooling for coming out to help us. I called in the morning and they kindly came within 2 hours. Service was great, very professional, efficient and best of all the prices are incredibly reasonable. Definitely a great experience and will be recommending them to family and friends.

I have dealt with Sullivan for five years and have been very happy with their service. I had them replace my furnace and air conditioner when I retired. They have always been very thorough and caring in every detail. They do yearly checks and preventative maintenance on my equipment at a very affordable price. Their office people are very pleasant and helpful and easy to talk to and I like everyone that works for Sullivan and their prices are very reasonable.I highly recommend them and I won’t go anywhere else.

Highly recommend!!! They have serviced my home and my mothers . Fast, efficient, extremely knowledgeable, friendly and prices are great.... they offer a service plan with monthly payments!!! Can’t thank Sullivan heating enough for a nice warm house.

I have had my furnaces serviced and cleaned by Sullivan Heating & Cooling for the last 8 years. They offer excellent service at an excellent price. Jerry Jr. is always professional and knowledgeable. He provides helpful advice on how to properly maintain my furnace and keep it running efficiently. The entire staff offers courteous and friendly service. I recommend you hire them for your heating and cooling needs.

Sullivan Heating & Cooling are a professional team and great company to work with. They worked with me to get the right system for our house including what was needed for an addition. The install team was fast, on time and left the job site (my house & basement) clean and tidy.

Jerry has been great at installing and servicing our heating and air conditioner systems for about 12 years now. We highly recommend him and the staff. They are very responsive when you call. They call before they come out or when they are on the way. I have recommended him to friends and they have been very pleased also.

Looking for reasons to choose a heating and cooling company? For starters Sullivan H&C are family owned and operated locally, right here in the 716! Jerry, Jerry Jr and their staff are friendly, knowledgeable and dependable! They have always been there to help whether Im looking to warm up or cool off. They are truly the best in the business!

Jerry Jr was awesome, he did come and do what i asked, which was give me an estimate to replace my system with a combi boiler. HE did some research for different prices for me and didnt cram any solution at me. Very grateful. When my hot water heater broke, he was nice enough to offer to call and find out if their was a warranty on the tank. I did end up going in a different direction due to personal finance issues.Thank you for the good service it is appreciated!

I have been dealing with Sullivan since 2014 when they installed our AC. Since then they have also been servicing our furnace. They are professional, prompt and do excellent work. I always get a straight answer and a fair price. No need to go anywhere else because they are a pleasure to deal with from start to finish.

I have used Sullivan Heating & Cooling twice. This company schedules appointments immediately. Any issues, questions are thoroughly explained. Work is completed in a very professional manner. From office staff to repairman I felt they were down to earth, very honest and knowledgeable.

If you are having trouble with your furnace or air conditioner or if you need a new furnace and air conditioner please call Sullivan Heating and Cooling 608-8139. They installed a new furnace and air conditioner for me and they were fantastic. They helped me get financing which was a great help. Jerry Jr. and his wife Chrissie will be so helpful and they make sure Jerry Jr. gets there to help you on the same day you call especially if you have an emergency. Jerry explains everything to you in words you can understand. I just moved back to Buffalo from Florida and I am so glad to have air conditioning once again.

Jerry Jr came for furnace tune-up. Provided a rebate form which i never saw and got me some money back. Fantastic service!

The techs were great!

Jeremy fixed every problem that I had with my heating system in one visit. Mind you- im not educated at all in the language of heating and cooling (I ask alot of silly questions) and after assuring me that my house was not going to explode, he patiently walked me through all the areas that were of concern and explained what was going on. Would recommend to everyone. My house is warm again!!

Not sure what his name was but the tech that came out was Amazing! Ive had so many issues and have dealt with different companies.. He took his time and got it up and running!

I had my outside air conditioner rutine maintenanced and cleanedI highly recommend this company. Mark Zwelling was very friendly and professional

Jerry was great when he came out and diagnosed an issue, referring me to National Fuel. Although the repair was not completed once National Fuel left - Jerry was able to send Mike and Jeamal to my home 48hrs later to replace the necessary equipment. All around - great service and will be utilizing them moving forward for all of my heating/cooling needs.

The staff that came to service my furnace were professional, knowledgeable & time efficient. I would definitely recommend Sullivan to others!

We have had this company several times for our furnace and air ocnd. they are just great. Very professional, knowledgeable, always has a coupon for a routine ck. up. They are best of all a honest company you can be assured of. Next time you need some heating or air help call them. you wont be sorry.

I have used Sullivan for several years. They installed a furnace at my old house and recently a new furnace,AC and HW tank at the new house. Jerry Jr. is very professional and explains everything honestly. No pressure whatsoever. Whenever I needed a service call, they were very accommodating. Their techs are very knowledgeable. I would not hesitate to call Sullivan again and recommend them to friends and family.Pat, West Seneca

The reasons weve used Sullivans for years and recommend them to everyone we know are that they are honest, informative, and affordable. Awesome company and would 100% recommend!

Sullivan heating and cooling came in and installed our air conditioning. They showed up on time and were professional and timely. They answered all of our questions and showed us how to operate everything. I would highly recommend them. The service and price were great!

Amazing Service - Each and Every Time!!!Since the day we had Jerry Sr come out to show us the options for our furnace/AC replacement back in 2013 to our most resent tune up in June this year with Jerry Jr - its always a professional, friendly and expert visit. We are so glad we chose Sullivan Heating & Cooling! They truly are the best!!Highly recommend for complete installs or just tune-up!!

My furnace stopped working at 9PMCalled Sullivans and Jerry answeredHe had me check a few things before he came out. Found the problem! He did not charge me for the help. Jerry even called the next morning to make sure the furnace was still working. Hard to find this kind of service these days. Thanks Jerry

Jerry Jr was awesome to work with with a replacement compressor for AC unit. Response was quick and professional - would recommend this company to all!Dave Smith

Jerry and company have helped us on several occasions. They are always courteous and prompt and can fix whatever the problem is. They are straight forward and tell you exactly what the problem is and what to watch for in the future. We are very happy wit their service and will recommend them to anyone who asks.Jami and John Stoll

Very professional and hard working. The original meeting to put together quotes was very good. They offered up very good options for me to consider and was not pushy. Was very easy to get questions asked and answered prior to committing to overall project. Installers were hard workers and due to complexity of project; 2 furnaces and new duct work; job was estimated to take 5 days. They were able to finish it in 4 days. After each day of work, they had the house totally cleaned up and nothing left lying around. Could not be happier with the outcome. Job well done!

Excellent company. Furnace stopped working at night and they called right back and were out that day. I went based on the reviews here to pick a company and I wasnt disappointed. Jerry Jr. came out and gave the options to repair vs replace. I decided to replace and he sent his team the very next day to install, even coming out again himself to oversee the final portion. The team was professional, courteous and kept things very tidy during and after install. Very pleased with the service!

Sullivan Heating and Cooling replaced our furnace and installed our air conditioning unit. Very professional, showed up on time and left everything nice and clean. Would definitely recommend. Great service at a great price!

Jerry Jr. is very professional, polite and helpful. Our furnace/air conditioner was installed almost 10 years ago by Sullivans and we have had them service the units every year since. They have always provided excellent service and maintenance care. They are very respectful of our property and clean-up very well after. I would recommend them anyone who wants professional heating and cooling service.

I have had both my a/c unit and furnace tune up with Sullivan Heating and Cooling since I moved to this area 6 years ago. I will go nowhere else. Service is excellent and work is performed quickly and efficiently.

The company was really great to work with. They were able to come to my house last minute to look at my boiler and they were really knowledgeable. We were able to schedule an appointment to fit our schedule and to make a financially sound decision. Thank you for the great service!

We have an almost 30 year old furnace. They came and did a tune up, and they are the only company who has looked at the furnace that did not try to sell us a new furnace. In fact, they said with regular maintenance, it has a few more years. I love it when companies dont try to sell me stuff. We will call them again.

Sullivan Heating & Cooling, more particularly Jerry Jr., saved us from a LONG, TERRIBLE summer. When our unit suddenly stopped working, Jerry Jr. came right over and fixed it within 10 minutes! SUPER professional, GREAT service, and you CAN’T beat the price!! I will never go anywhere else! Thank you Jerry!!!

When looking for reliable and prompt service Sullivan’s Heating & Cooling should be your local choice. Wasted no time had excellent knowledge and experience to get my cooling issues figured out quickly at a great cost. Look no further should be first choice in WNY area.

Sullivan Heating and Cooling is really great to work with. Jerry Jr. is very professional, knowledgeable and courteous. Fast, reliable service. Christine (office) is so professional and accommodating. Keep up the great work!

Excellent service. Very professional and courteous. Our AC unit is running efficiently because of the service we get from Sullivan.

I had a very positive experience with the service team, professional, knowledgeable, experienced, great service, on-time and fair price. Jerry explained my options for a new smart thermostat, he clearly articulated the pros and cons of each option. Jerry was open, honest and consultative about each option, no pressure tactics and seemed to have my best interst in mind based on what I was looking for in a smart thermostat.I would highly recommend Sullivan Heating and Cooling and I am willing to be a reference to anyone who is considering contracting Sullivan Heatjng and Cooling.

Jerry Sullivan Jr. did an outstanding job. Family business, local. Will only do business with them from now on. Highly recommend.

Had no heat at all coming from my furnace. Mike from Sullivan came out in the afternoon. He checked every detail and even made phone calls, to his co-worker, trying to get my heat restored by night. Mind you the temperature for the past two nights has been from 3 -8 degrees. Mike was such a passionate, hard worker that really took my situation as if it was his own. He worked feverishly until late . He didn’t want to leave the job not finished. As promised, Mike was back early the next day with the determination of getting to the bottom of the problem. Mike even made calls to my Home warranty plan, which was not always easy to deal with, or wanted to provide the best parts. So a special Thanks to Mike for a Well done job. Thanks for being kind, courteous,professional and understanding. Michele from the office, thanks for all that you do. You can relax with Sullivan Heating and Cooling, they really are your comfort EXPERTS. I would definitely recommend them to my friends and other businesses. KudosAlfred & Deborah RameyCheektowaga NY. 3/7/2019

We have called Sullivan many times for repairs and maintenance. Jerry Jr is always prompt, courteous and explains everything. Very reasonable services. Highly recommend.

I have been working with Sullivan Heating for many years and they have slways been professional + curtious. They respond to calls promptly. When Jerry comes for routine checks he is like a family member. I definitely recommend Sullivan Heaying to purchase a furnace.

Jerry JR quickly addressed the problem with my furnace. He was prompt, knowledgeable and very nice. Called Sullivan around 10 and Jerry JR arrived around 1230pm.Highly recommend them!

Very professional. Came out on a Saturday night fixed my unit in 20 minutes for no extra cost. Got their number saved in my phone. Highly recommend them.

Just had a new trane a.c. and furnace installed. very pleased with the work. thank you

Very helpful in giving advice on how to prolong the life of our AC unit!

Fast appointment, professional service. Staff is friendly and attentive

Great company to deal with and my whole home ac install was done perfect. I highly recommend Sullivan to my friends

I have been using Sullivan for many years as have my family. They are always prompt when you call and never try to sell you services you simply dont need. They are skilled and professional. I have never felt like I was pressured into sale. They simply do great work at a solid price. Ive had other people do work at times and didnt call sullivans, for whatever reason, and I have wished I hadnt. There are less and less businesses nowadays that are as reliable, respectful, and do good work, consistently! Ive never been disappointed in Sullivans services and will continue to use them.

Very prompt, professional and thorough. I had my boiler and furnace serviced at the same time. I cannot say enough about these folks, from the service tech to the customer service scheduling and reminder call. I will definitely use this contractor for all my HVAC needs and will recommend them. I compared the costs of their services and found they were very reasonable and not a rip off like other HVAC companies who have overcharged me in the past.

Jerry Jr was efficient, fast, fair, and friendly.5 star!!!

We have used this company for our last 2 homes. One was a replacement of the furnace and ac and then when we built a new home. They actually had to replace the new system that was sized incorrectly by another local company that our builder used! Their customer service is very professional and they go above and beyond to meet your requirements. I have referred them to family and friends. It is a pleasure working with a company who not only is excellent in their field but also puts their customers first.

Excellent service. Jerry was very knowledgeable and courteous.

Excellent fast service! Will use again!

Two years ago one of my tenants reported some water around the furnace. SH&C came out, for a call fee, and recommended I replace the entire system for $3,000.My regular handyman came out, looked at it, and said he could drain the expansion tank and fix it. He spent 20 minutes and charged $75.2 years later and for only $75 (not including the money SH&C charged to evaluate and try to sell me a new system for $3k) my drained expansion tank and original system is still working just fine. Wow am I glad I wasnt suckered into replacing everything for three thousand dollars!I own several properties -some of which *will* need new systems in the near future- but after my experience I will never trust SH&C to give me a fair and reasonable offer.Sorry, but 2 years later my original system is still going strong after a quick 20 minute fix and SH&C will have to get their $3000 from somebody else.

Very happy with sevice,, recommend calling them for everything

Great service and price. Very Professional. A+

Great service, friendly people! Would highly recommend

The Sullivan crew showed up ON TIME, they were very friendly and completed the A/C installation ON TIME! Everything was explained well and we could not be happier.Barb and Charlie Mulloy - Clarence, NY

Jerry jr. answered my call . He was very informative and fixed my boiler ln a very short time. I have used Sullivans service before and will again.

Great customer service, friendly, prompt and reliable!

I have been dealing with Sullivan Heating and cooling for years and have never been anything but happy with all of their services. They are a very professional company and I highly recommend them!!

On Monday July 27, 2015 Sullivan Heating & Cooling was contracted by our home warrenty co. (2 - 10 Home Warrenty Co.) to come to our home to diagnose a non-working home A/C unit. To our surprise Jerry Jr. (owners son) was at our house less than four hours later. Then we were astounded that within twenty minutes he had the problem identified and a work order prepaired. What happened next was our first indication that we may be dealing with a shady character/company. Jerry Jr. stated that the unit was repairable at a cost of $1,500 to $1,600 to warrenty Co. and $300+ cost to us for upgradeds; however, he was going to do his best to try to get the warrenty co. to pay for a new unit at a cost of $3,100 to the warrenty Co. and $600+ cost to us. We then inquired on a time frame of said repairs. He said that if he recieved the parts by early the following week, he will get them installed by the end of that week (Friday Aug. 7). If he was successful in getting the new unit, that would take two to three weeks because it was a much larger job. Due to young children, an old dog and the predicted heatwave of 90+ degree temps. we were not thrilled about the minimum ten day wait, but because a thrid party warrenty Co. running the repair process we had no choice. The parts to repair the unit arrived at Sullivans offices on Monday Aug. 3rd. Christine (Receptionist) called to schedule the install. Christine stated that the earliest they could get to us was Friday Aug. 21st. I then said the 21st was unacceptable for two reasons, first; our original oral agreement was for Fri. Aug. 7. Secondly; I was scheduled for outpatient surgery on Thur. Aug. 20. Christine stated that this was the first she was hearing of the Aug. 7th date and there was nothing she could do. I then asked to speak to someone higher than her (big mistake). Michelle (office manager) gets on the phone. I began to calmly explain the situation and the reason I was unhappy. Michelle cut me off before I could finish and in a raised voice told me that she was not going to change the date and I was free to find another contractor if I didnt like it. Becuase I desperately wanted my A/C fixed I asked if she could lower her vioce so we can discuss this. She then asked what do I Mean? I said that it seemed like she was getting excited and it was unnecessary. At that point Michelle exploded at me screaming are you a psychiatrist? What makes you qualified to know when Im excited? She also said a few other things that I was unable to make out, she then hung up on me. At that point I called 2 - 10 Home Warrenty to request a different contractor to install the parts. A Rep. from 2 -10 told me that they could not have someone else install the parts sent to Sullivan. I would have to start the claim over from the beginning. Because we were already eight days into this claim I decided to call Sullivan to try to smooth things over. I attempted to call several times but they would not pick up the phone. The next morning I called 2 - 10 and started a new claim. After starting the new claim I called Christine from a different phone. I asked to speak to Jerry Sr. (the owner), she said he was not in but she would have Jerry Jr. call me. About an hour later Jerry Jr. called. I told him that I did not like the way things were left and I wanted to give him my side of the story. He had no idea what I was talking about, all he was told is that we were unhappy with the install date.On Thursday Aug. 6th Skip Roehrig from A. G. Roehrig & Son arrived to look at our unit. Within 10 minutes Skip had the problem diagnosed, 20 minutes later he had our A/C running. Apparently a wire became detached and another wire was about to go. Skip put new ends on the wires in question and just like that we had air. In my Opinion Sullivan Heating & Cooling would had defrauded both myself and 2 - 10 Home Warrenty. Had it not been for my unwillingness to accept the broken agreement, they would have gotten away with it and then moved on to the next unsuspecting customer.

Great guy, great service!

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