I will give two Stars as every person flying with American Airlines, always complain about their service, not great as United Airlines, the bagging or check-in they always rude not as every day but several times I have been flying with American Airlines including my whole families members they been complaining to me because I booked their ticket, when it comes to international flights they saying they only allowed one bag to check-in and one carry on, Qatar airline saying they allowed two bags, you will always hear different stories from different check-in clerk, When you show them what your ticket says they always saying that things have changed last night or few hours a go, Come on American Airlines, we love to travel we want the best service but dont make anyone regret about their flight. We Need The Best Services.

We were flying out to Grand Rapids with a layover in Chicago. The flight was delayed 5 hours and we had arrived for our original flight time of 6:19am. This would have put us at our final destination somewhere around 1am and the staff at American Airlines did what they could to accommodate us on another flight. They got us to our destination in time and with absolutely no issues. I am so grateful for what the staff did for us, thank you so much! Wonderful customer service!

Typical airline. First customer service rep when getting tickets was very rude and unhelpful. Second rep was very helpful and very nice.

Several of the employees/crew seemed less than friendly/helpful. We had a nearly six hour flight with NO food service or alcoholic beverages available, unless you were in first class. On the plus side, it was an excellent landing at Anchorage in challenging conditions.

Denver international airport is awesome

They cant give out info they change it everytime you ask. Pick a different airline if you can

I was supposed to fly American to get home for my wedding. The flight was delayed and then canceled which wasnt anybodys fault it was bad weather, but the staff was very unprofessional which is why Im giving a 1 star review. I asked a flight attendant if she thinks well be able to fly tonight or if she thinks the flight will be canceled and she was incredibly rude to me and never actually answered. She said something along the lines of well are houses big? Then stared at me in silence as I stared back at her confused, I said I have no idea what you mean and she said well I dont know! I couldnt have been more polite to her and she was so rude and nasty. Then later I went to the desk to ask for an update (Im freaking out at this point about making it back for my wedding) and the guy at the counter promises me that well definitely fly tonight itll just be late. Then as soon as I walked away the flight was canceled. If this is the behavior American Airlines staff treats their customers then I know I will definitely never fly with them again and Ill be sure to tell absolutely everyone I can to never fly American Airlines, they are so very unprofessional. I managed to get a flight for 6am with a different airline and so Ill be sleeping on the ground in the airport tonight.

Really great service. Will be flying again.

Numerous flights on American in April and June, 2021 have confirmed this is a very professional business with top-notch staff. I understand there are significant issues as U.S travel comes booming back, but they continue to impress!

I dont often give a five star rating, but my experience with American deserves it! I had two flights with this airline and have two more for my return flight home. The flight was exceptionally comfortable, even for coach, with plenty of leg room. The flight crew was experienced and attentive which made for a very enjoyable flying experience. I am a seasoned flyer and have had good and not so good flights, but my experience with American Airlines was great.

Slowly starting to falter with customer service and quality of service received. I have been an AAdvantage member for several years and it has been getting worse and worse. I am reconsidering my options with airlines.

Ticketing and boarding were easy and the cabin crew is always good. It just seems like my legs have grown a couple of inches . . . wait a minute! Theyve shrunk the rows!

I had an american airlines flight from denver on my way to fly qatar airways. the check in guy on august 24 told me that my luggage wouldn’t transfer onto my destination even though the website said it would and sure enough he was capping. he also didn’t check my documents properly which led to problems in doha. it’s too bad that american airlines is part of the one world alliance.

Airline is good, but the terminal at Denver is very confusing and not a lot of good signage. Annoying that Clear station was closed on one end and we had to run all the way to South Security gate to get through Clear. Barely made our flight even though we were more than an hour early. Plan on close to two hours for domestic flight when traveling through Denver.

Horrible customer service. You will not get any solutions to the problems they have caused you! Unbelievable!

Dont waste your time flying with this company, they will change all your flights with no warning or regard for your trip. I will now be 5 hours late to my destination and party as they completley changed our intenerary AND they moved my husband to a different row so we are no longer sitting together. Very disappointed with this airline and will NEVER fly with them again.

Always has a good price..

I had a trip from Miami to denver.. the flight home was THE WORST experience I have ever had!! I DO NOT recommend flying with this airline! First they send a text saying my flight was cancelled… I do t even get a text with any other updates about this. Then I check in on the app and pay my bag fee… then get to the airport And the lines for American were so confusing and outrageously long!! They made me check in AGAIN on the kiosk and I had to pay ANOTHER bag fee after being told to go wait in line AGAIN at customer service!! The bag drop off line stretched all the way around the airport it felt like!! Then I get to my gate and was told our gates changed…. So had to walk all the way from the beginning of the airport ALL the way to the END of the airport for the gate change… and then come to find out our flight got delayed!!!!!!!!! I didn’t get to denver till 1:30am… the flight attendants were AMAZING!! Love them! But this airline is the worst I have ever flown with. My business will always go to United here on out. Terrible airline company for doing this to people with no explanation… and this wasn’t just with denver they made the Orlando flight wait the entire day for their flight and kept moving them to different gates!!! NEVER EVER FLY AMERICAN AIRLINES!!!!

They are the worst. The ladies checking tickets were so freaking rude. Our flight got delayed which was going to make us miss the connecting flight, and they were just so callous on telling us that if we missed our flight we would have stay in Dallas on our dime. Like it was our fault it was delayed. They were rude just rude!

The Airline lacks professionalism. Frequent cancelation and gate changes at Chicago was nightmare for us. Too much to say but feels like whos going to read it.

All flight were right on time. No delays.

The check in lines are outrageous most of the time! Way understaffed! This isnt an opinion of just one trip, this review is based off several trips through DIA! The staff tries there best but need more help and check in lines!

Use the self check in at DIA, way faster than the line. If you dont, add 30 minutes to your planed time to enter the TSA line..R

Amercian Airlines we over and beyond to accommodate my family and situation. We could not be more thankful!!!❤

Worst service ever. Super slow check in. In line to check bag for 72 minutes now. Everyone is surly and incompetent. Probably will miss flight. Too bad I have to give one star. They don’t deserve it.

Helpful staff getting bags tagged and checked.

Service was good and things went quickly and smoothly.

We ( 68 year olds) are left here for 2 days. No flights, no compensation no meal money. And I run out if medicine by the second day.Third time in a 2 month period this has happened to my sister in law!! Ridiculous

Pleasant staff and great service.

I had the best experience flying from Barcelona to Miami! Staff was very nice!

Great prices, great flight smooth ride no turbulence Thank God from MD to Denver only took 5 hours

Horrible!!!!Canceled flight, have to wait 2 days to leave here.NO COMPENSATION of room or food or nothing!!!

Waited for over an hour just to get boarding passes. Overloaded jam packed seats. Think South American rural bus. Bumped by rude flight attendants ever pass.

Easy to locate, clear signs, friendly employees 👌

As cheap and stripped down as they can possibly go. Im not sure what else they can strip out. Im going Jetblue.

I am leaving for funeral today. Booked flight to leave from Denver, Colorado to Cleveland, OH. American Airlines delayed flight and rebooked flight for Monday. I walked to Customer Service agent at the Airport trying to get answers, and let me tell you - some people should not work customer service.Her name is TY and I hope when somebody dies in her family, she will meet people as nasty as herself in her path.

We were excited to finally fly to see my brother at his new Air Force base when sadly my 75 year old father fell and broke his arm. We are now not able to fly and needed to cancel our reservations. We always preferred to fly American Airlines because of their great customer service, when I called to ask for a refund I was directed to then” supervisor “ who told me there is nothing he can do. No one has authority to offer anything but a credit. I don’t know when they will be allowed to fly again. I guess since covid... customer services is dead. Also when getting off the phone with me he in a derogatory tone said .. God bless you. Excuses me!!!! Thank you American Airlines. Will not pay extra to fly with you again!

I flew American Airlines for the very first time during Thanksgiving Holiday & I found no issues with them.

Worst service ever I will never recommend American to anybody. Will make you miss you flight because check in machines don’t work they cut the bag check in time by making the machine not work all they will tell you is sorry

The worst airlines never AGAIN, they will charge ya for a second international bag, and make ya bend over and stick it hard to ya ....

Mask up. Wash your hands, yet regular fare people are packed into threes, on both sides of the aisle like human sardines. The stewardesses on my particular flight seemed to (facial looks without a word spoken) view us passengers like lepers. American Eagle, on the other hand, was much more comfy, and the employees were much more hospitable.

Dont use this airline if you have important connections to make...

American Airlines was outstanding, this morning! There was a lot of staff to keep things moving quickly and efficiently. Staff was actually nicer than I have experienced in the past. Glad to see the improvement.

Over an hour waiting to check a bag.

They do not let you know about delays

Been on hold for 8 hours and no answer really passed off

Flight was delayed and eventually cancelled. Was given hotel and food voucher. Next day 4 pm flight eventually left at 10 pm.

Everyone at AA in Denver Airport were very helpful.

This airline had completely changed from being customer oriented to pure business. Theyll do everything they can to squeeze every last penny out of your pocket. They have zero care about what is best for their customers. Completely different airline than it was 5 years ago. Im switching my allegiance to a different airline that appreciates loyalty.

Canceled flight. Paid for two 1st class tickets put on next flight coach. AA did not put me on the 1st class upgrade list and down graded from group 1 boarding to group 3. Would think AA still would me and my wife board as group 1, since I paid premium for 1st class tickets, to ensure I will have space in overhead.

The customer service was a little slow but understands. We try to check in at kiosks and didnt work

This time we landing bad . 3 circle around Denver. was scary .

Had some issues with our visas to New Zealand and Terry at the front desk was extremely helpful and knowledgeable about our niche problem. He even got on the phone with NZ to help sort some things out. Thanks Terry!

Very thorough and nice as I put my granddaughter on the plane to go back home

Shout out to the woman at the bag check counter, who asked me to lift my luggage onto the scale four times. Sorry my disability is so inconvenient for you, I know how frustrated you got watching me struggle to lift a 54 lb. bag with one hand since I use a forearm crutch to walk. Thanks for sighing heavily instead of making any effort to help. I will no longer be flying this airline.

My flight was beyond great. Many stories of how horrible airlines are but I received a great experience. Once on board the stewardess was super sweet an attentive. Definitely will consider American again..!

Horrible customer service. They rescheduled a flight four times. One seat even cost $30 extra, and still this airline will not do anything to refund the $30 or even get a flight to the same airport because there was a higher ranked member that took my spot.

American Airlines went from first to worst. They were the best. Easily. Now they are solidly holding onto the bottom. Late flights, leaving us sitting on the tarmac for THREE hours, three out of four flights. Fly ANY airline but American Airlines.

If I was one of the people that missed my connecting flight because we went BACK to the terminal to pick up someone, this would be a -5. Because the whole timing was messed up we had to sit on the tarmac in Chicago and wait for a big plane to get out of the way. We usually have a great flight on AA...Luckily, we werent affected by the mess and had a wonderful flight attendant.

Great airline, fair prices, even for baggage, including flying bikes at regular luggage prices. Airplane seats are roomy enough in economy seating, UNLIKE Delta. Staff is always pleasant.

Poor service after a cancelled flight at 3am. Lots of unhappy people because of this. They only had 2 people at customer service, so the entire check-in area became crowded. Will be looking at other air lines from now on.Update. They got us on a flight 8 hours later. It was late getting to the gate, and even later arriving. Sprinted to the connecting flight which was still at the gate, but they would not let us board. Then the rudest lady Ive ever dealt with told us it was our fault for being late.We are now stuck at an airport 1000 miles from home, and 800 miles from our destination. The is the first and last time I ever fly this abomination of an airline.

Checking in they they have to work on

This airline is awful, no one knows anything when you ask for help.

The fact that you cant even upgrade to a better boarding position puts AA behind the competition. I found this out when I asked the woman at the counter if I could upgrade to which she rudely replied, Nope. I will make sure to use United, Delta or even Southwest since they seem to: a) offer upgrade options; and b) employ friendly counter personnel.

Customer service horrible!!!

I enjoyed my check- in and flight I flew from Denver to SFO. The check-in was easy and only had to tag my bag when I arrived a agent took my bag and it was done. I loved the airport too!

Comfortable seats. In-flight movies on seat back. Spoke too soon when I first posted this. Yes, the seats were comfortable. But every single employee I spoke with was very rude. I couldnt believe it! Rude and definitely not helpful. I wont fly American again.

An excellent airline. Usually on time. Good food available for purchase on our flight. And excellent personnel, especially Melissa, the gate agent in Denver.

Great and friendly service... just a bit of a crowd in Denver getting tags for luggage. I didnt realize Denver was not a big hub... it was needed yesterday! Flight was great and flight attendants were very friendly (unusual any more). Thank you!

1st time flying American. I had 11mth old with me and stewardess gave us a seat that had an empty seat beside it so my daughter could he comfortable. Best flight Ive been on.

They dont physically distance people on the plane. They give you a little bag with bottled water, hand sanitizer & pretzels, but arent doing beverage services at this time. Flights are cheap right now... Okay flights to & from ORD to DEN.

American Airlines needs to be renamed--its an insult to the country to have this company branded as American. AA is one of the most consistently delayed airlines, but rather than accurately report the status of a flight, AA will board the plane and push five feet back from the gate to be on time, and then hold you on the plane for 45 minutes instead of taking off.If youve ever wanted to be treated like cattle and stuck on a plane, fly American Airlines.

Horrible customer service at check in . 10:40 am May 15th 2020 . Black lady at the very first check in counter . She was terrible, extremely rude, unprofessional, spoke like she was raised in a dump . Again 10:40 am May 15th 2020 Denver International airport very first check in counter, extremely rude, unprofessional and uneducated black lady. I pray they fire your ignorant self .

American Airlines...no wonder you are one of the premier Airlines. From Norfolk...to CLT then to DEN. All check in and gate agents are the most professional and customer service driven. Love flying Americas airline!

Very smooth process. Traveling with family and parents. Pleasantly surprised

Terrible service. Flight was delayed multiple times. And in the end it was basically cancelled. No one at the front desk could do anything for us. People on the call couldnt do anything for us. They advised to contact an email to get a refund and if any, a compensation. We lost a night at our resort and we lost our money. We had to purchase a whole new flight and wait. I wish I could put zero stars, never again.

I recieved good service from one person, but the other front customer service was awful and rude to other customers. The line was slow and they didnt stock enough people up front to help customers. Hoping the flight is better or I will stay away from this company in the future.

-1 The check in process is a joke, they just point you to a kios filled with people with confused faces and no support from the staff.-1.5The air conditioner did not work .... made the trip uncomfortable!+1.5 boarding quick, seats and window positions great.+1 staff was friendly and great.For that i would rate it 2.5

Horrible

I checked a bag for the first time in over 20 years. It was so easy. It amazed me!

Overbooked flight. 25 students flight delayed. Blamed on Max8 grounding that happened over 10 days ago. Management is trying to make it right. Tbd...American Airlines still claim they are not at fault and push blame to travel agency, which received confirmation from AA. Other passengers where also bumped. Way over sold flight, plain and simple. Students lost one full day in Costa Rica which is nonrefundable. The students are the ones that pay the price. Will look elsewhere for future flights.* updated* received an apology and free flight tickets. Sad that we had to fight to get them, but we did get the tickets.

Just to let you know if you are buying a economic basic they will be charging you for your bag, they count it like first bag to pay, if you have 2 bags you pay $70, if there are 3 bags, you will pay $150. So just you can take for free your personal bag and a small bag in cabin. Also international flights connected with other airline, they will charge you to pay again for your baggage. Just check the web page, because in this said you pay just one time fee for your baggage, but when you arrive they charge you again for you baggage. So disappoint .

Was very disappointed on how they treated me! Had first class tickets an missed my flight by 5 minutes because of TSA, and was put on the next flight as stand by! They ended up putting me in coach but had available seats in first class. I was not a happy camper! I called to see if I could be compensated for the down grade an was denied... Delta wouldve taken better care of their customers: I only flew Delta & American Airlines! Its only Delta now...

I was scheduled to fly from Denver to San Antonio. I got to the airport an hour and 15 minutes early just like I do for every single flight I have ever taken and I fly at least once a month. I have never had a problem with checking my bags and getting through security with ample time to spare. This time, however, the wait to check my bag at the Denver airport was astronomical. I waited for 30 minutes before I was able to get to the front of the line. When I tried to check my bag, the unhelpful. unfriendly American Airlines employee, Carol, rudely told me I could not check my bag because my flight took off 40 minutes from the current time and the cutoff is 45 minutes. She informed me my bag would not get on the 6:25am flight but it could be put on the 8:55am flight. I did not argue about this and I calmly understood. It is no problem for my bag to arrive later than me. What IS a problem is that she then rudely proceeded to tell me I could not get on the flight either since my bag wasnt going to be on the flight. She told me I could fly standby on the 8:55 flight with my bag. This is where I disagree. The whole concept of You have to fly with your bag literally makes no sense. American Airlines loses bags all the time. Are you telling me you fly customers back to where the bag is and make them fly with it? Doubtful. If I dont get on my standby flight is someone holding on to my bag to take it off last minute when I dont get on? No. This is flawed logic. I should have been able to get on my scheduled flight without my checked bag and then just retrieved it from the airport when it arrived at a later time. Because of American Airlines inefficiency to get customers bags checked in a timely manner, I have to miss my flight.My family, who I did not get to spend Christmas with, now gets to postpone all our plans. Thanks American. And thank you, Carol, for making holiday travel with American so miserable.

430am on a Saturday. No one managing the self help kiosk. They time out after 10 mins. Was it a surprise to them that they had all these customers? 4 workers for a lot of customers. Thank you for reminding me why i never fly American airlines.Adding an edit.. so by the time i made it towards the front of the line more people showed up and everyone at the back of the line made it through since someone was partially watching the self service area. The people at the desk were nice but really seems undermanned and maybe allocated improperly. You still get the one star for poor planning.

Boarded people 10 minutes past when we should have taken off. Took off late, although we made up time in the air we had 15 minutes to go from Concourse C to E they werent going to take my mothers wheelchair over until entire plan was empty. I ran with wheelchair got there as flight was boarding.

The gentleman at curbside checking was exceptional! Didn’t catch his name but he immediately called for a wheelchair, tagged my bags and had me on my way within a couple of minutes! The downside is that American Airlines doesn’t let first class passengers use the lounge! What?! Every other airline I’ve flown on allowed it. American, you need to get on board. Boarding was a nightmare as they did not board handicapped first. One wheelchair bound man was brought on with the plane almost full. He had to maneuver in with people all around him. The steward skipped the whole front row when asking who wanted drinks. There was no offering to assist with my bags, and the steward was serving coach passengers as they were walking in. If you pay for 1st class, that’s the service you should receive. I’ll avoid American Airlines in the future and am canceling my credit card through them.

Ugh!

I travel monthly at least and American airlines is the worst, hands down. Landed us 6 hours from our destination, because of a crew shortage. Said they would pay for our hotel,rental car (to drive the rest of the way) food etc....but, they didnt. They said I need to pay and submit receipts. Then they lost all our luggage, said they would deliver... they didnt. Ended up driving back to another airport to pick up...and the attached photo is the attention I was given by the supervisor apparently napping at work is more important, after we were waiting on him for over 2 hours.

I give 5 stars for the flight MIA-DEN. USB & outlet available in every seat. Morning flight you get crackers and drinks(coffee, water, juice) for free. (2 rounds of soft drinks) And there is a small option for additional breakfast, snacks, soft drinks and alcohol. Seats have device holder too.

Pilot did a good job and get me where I needed to go.

Ive found that their flights always have plenty of legroom. Im a bilateral amputee without legs so it doesnt bother me that theyve minimized leg space. Im waiting for them to add the cargo fare where you can fly as a piece of luggage.

Check in was busy but went quick. Flight was pleasant

Typical....flight cancelled due to weather conditions.. ok.. but all other flight options were, as usual, full. I had to change airports and fly the next day....but I am happy for American because flying less planes and keeping them fully packed means more money for American, at the inconvenience of its customers.....so for all you travelers dont take it personal its just business.. American airlines puts profit before the customers...I can only imagine how they would handle a one car funeral! Lol

On time (except for one short delay due to minor mechanical problems). Friendly and efficient. Seats uncomfortable (what airline seats arent?). Very convenient luggage handling, especially the check thru at the gate policy. Kept us very informed via emails and phone calls during all phases of our trips. Thank you AA, for making what could be nerve wracking trips a little easier!

Poor service. Delayed our flights to miss our connection flight both to and from our trip. Way home they told us we could not check our bag yet because our flight was delayed. Woke up at 2am to get to the airport on time and they wanted to change our flight until the afternoon. The delay was known by them because it was an employee break issue. They needed 8 hours before the flight. Our flight was delayed until 4 hours. Had to ask to be put back on the delayed flight so we could at least check our bag and not have to go wait outside and go back through checkin later. They were not proactive about anything. So because of all their mistakes our trip now cost us another $200+ in meals, hours in time and made us make arrangements for our anamals to be looked after for an extra day. Only way to contact their complaint department is through a online form with only 2000 characters. Basically no help. It is a shame that smaller airlines give better support when something happens. Copa messed up our last trip to panama, but did a lot more to take care of us and get us home. They covered 2 days worth of meals a hotel and gave us travel voucher. Much more proactive than AA

Terrible experience multiple cancelled flights. All the flights I did board were 1-2 hours delayed a piece. It took 28 hours and 4 flights over a two day period to get to my final destination. The customer service staff were rude and I had to hold for more than two hours on the phone to make a simple flight change. Never again.

Just tried American for the first time. All four flights were early to the gate. Unusual and a nice experience... until we landed and the flight attendant started scolding a woman with a service dog because the dog cant be on the seat. She had paid for two seats and they had previously given her a hard time at the gate. He must have said it 5 times. We get it. The dog cant be on the seat.... because why?

I thought it did not get any worse than United, but at least I did not hate them until I got to the airport. American Airlines is even worse. When I went to check in they made me pay again for a seat and dont even give me a cary on bag. I have to check all bags! They should have made this clear before I bought the ticket and not when I went to check in for my flight. The board of directors on this company deserve cancer.

Amazing staff service, clean, affordable plane flights and no carry-on fee are the winning factors for me. My go-to airline of choice.