Shawn was professional, informative, and an all around great tech. He took time to provide thoughtful answers to all my questions and did a great job servicing my furnace. Fantastic experience!

Our vent/blower for the stove was not working correctly; Initially thought is was the motor to raise the vent but after analyzing it further, it was determined that the problem may be in the switch. Luises was great to work with. He gave us options to consider, costs to consider and explained the protection plans that are available......

The repair of our air conditioning system didnt even last on the day it was repaired. It stopped working within a few hours. Sears was unwilling to send another repair person in a timely fashion or provide a refund despite spending many hours over more than two months with customer service and being assured by several agents that a refund would be issued. This was the worst customer service experience I have ever encountered. Sears didnt abide by any of its standards or promises. A $520 repair did nothing to address our broken air conditioning system. Sears Home Repair services cannot be trusted to get the job done.

Came in and fix the tractor, Fast and professional. Would consider using them

The technician arrived on time, completed the repair, and was very professional and knowledgeable. Scheduling was prompt. This was a positive experience and I would use Sears Appliance Repair again.

We learned things we hadnt realized. Always a good sign!

My frustration was trying to reach a supervisor at Sears Appliance to discuss the issue with the service person leaving and not calling to have access to the unit. Ive tried calling for three days and all I get is a call center who are very polite but Im still not able to reach anyone or get a call back in the USA. Finally, I called another company.....wow, what a relief.

Our office fridge broke within warranty on March 16, 2021. Today is 6/7/21. We had one guy show up to fix it in April who was unbelievably rude. After calling WEEKLY, we STILL have a broken fridge, and theyve rescheduled over and over to replace the fridge. They always have an excuse....didnt know the suite #, no one answered within business hours despite being told our office hours, it snowed 5 inches, etc. I cannot express clearly enough how totally bad this business is. It is obvious why Sears is going out of business. Every time we call, no one has any idea whats going on and is surprised to hear from us. Replace our fridge! Today is supposed to be the day....well see.

Wow. Scheduled next day. Fast, reasonable, complete.

There have been two service calls to fix a clothes dryer that didnt have any heat. I have spent nearly $400 to get it repaired and it still doesnt dry. The last service call was Friday and it appeared to be working. My wife tried to dry a load of clothes on Monday and it did not produce any heat.

Repairman did not have a Covid vaccine. I think this is inexcusable to go into someone’s house & not be vaccinated.

Bottom Line: Don’t buy a Sears protection agreement. Don’t use Sears appliance repair.I purchased a master protection agreement with my dishwasher and refrigerator. 2 years ago I spent a month without a fridge as it took a week to schedule repair and 3 weeks to order the part and book a return.Now my dishwasher broke. Took 1 week to get them to come out and told they’d have the part and come back in 3 days.At 1 week, I started calling. Sears gave me the number of contractor, A&B Appliance. I called and left a message every 2 days. After 4 messages I called back Sears. They said they’d escalate issue and I’d be called back in 72 hours. After 5 more days, called and given another number for “overflow.” After 1 1/2 hours they called A&B, they picked up to them and said they never ordered the part. Another week later I have the part and call A&B, no answer, leave message. Call Sears. They “accidentally” hung up. Called again, and told to just call A&B. I said they only answer for Sears, please call them. They said ok and put me on hold for 90 minutes.I called back a third time and they called and only could leave a message for [email protected] 6 weeks of calling Sears, I still don’t have a working dishwasher, have spent 6 hours on the phone trying to get Sears to do their contracted job.

Trying to get someone out to fix the freezer was ridiculous. They are weeks out on repairs. Then the first appt, they said they were on the way and never showed up. The second appt. I couldn’t get for another 2 weeks, they cancelled that morning. I had to reschedule another 2 weeks out for a third time, they finally showed. No apology was ever given, even when I went in to Sears to talk to them directly. It was overpriced for a repair, but they back you into a corner with how few can service this refrigerator.

The tech was very knowledgeable. He did a good job finding the problem and explaining it. Jason went out of his way to make sure that if we needed a walk through over the phone the next day, by leaving his cell. But it is working just fine the last few days. Thank you for great service.

The worst possible attempt at service imaginable. We had a warranty for the dishwasher. Repair man showed up and determined pump and motor were inoperable. Sears voicemail service is utterly worthless. Spent over 12 hours on hold to be told that part would arrive within 21 days or replacement of washer would take place. Received the part 4 months later. In the mean time we bought a new washer from a different service provider. I have the part but will not take one second to return it. I will never purchase anything again from Sears or even go into a store. You are lyers cheaters and stealers. What the hell did I pay for a warranty for ???

We have been left without a refrigerator for close to 3 months now! Time window was 8am to 12pm, technician didn’t arrive until 2 pm! This is third visit for “repairs”, and told we have to wait another 2 weeks for more parts to come in. Still without a refrigerator! Called master protection agreement for no lemon policy, told not applicable and stated there was not a thing that could be done. The absence of morals and ethics is appalling. We have to continue living without a refrigerator, and wait another 2 weeks for parts to come in.As far as the dishwasher, there is a seal that needs replaced, and technician did not address. Requested follow up, and they stated that the technician stated there is no problem with dishwasher. We had a home inspection 2 weeks ago, and the inspector indicated dishwasher requires seal replacement.Master protection plan is not protection. I have been a Kenmore appliance customer for 27 years, and this is the worst experience with the appliances I have ever had. Customer service is rude, and over the past week, I have spent 9 hours on hold, AND no resolution!!!

Very thorough and helpful

I am 77 and have been a Sears customer my entire life. I worked in customer service my entire career but after the attitude to which I was subjected I will never buy another Sears product! Now I understand why you are going out of business.

Terrible! Waited for technician to come fix the dryer. Waited for four hours (this was the window of time we were given). The technician never showed up and didnt even bother to call. What a waste of time!!

I have been trying to get a stovetop that is under warranty repaired or replaced since JUNE 2020. I received again today notice to call as it has been delayed, on hold for 2 hours and 57 minutes to be told, again, sorry, wrong department call another number. The lack of professionalism and complete incapability of 8 emails and calls is astounding. I dont have a stove and it has been 4 months! I have a warranty. I need someone ONE person to do their job. Anyone? Meg Austin [email protected]

This has been the worst customer service experience of my life. I have a Sears protection plan that allows me a preventive maintenance service check each year. I set an appt. for them to come and arranged for someone to be at the house to meet them. When they were one their way, they called me. When they couldnt reach me, they canceled the appt. and rescheduled it 2 months later. I have called Sears 8 times in the last 3 days trying to get this resolved; and have been placed on hold for 20-40 minutes at a time, and cut off. I still have no resolution, and have gotten nowhere. I can find no one to talk to about this, and cannot get to a supervisor. Do not waste your money buying Sears appliances or their service plans. They are an absolute disaster.

Im still waiting for them to do the repair they promise.😒

Have a maintenance agreement. Took nearly 3 months to figure out that they could not get the repair parts. Authorized a replacement. Still waiting.

Horrible across the board. Their technicians are totally incompetent and have no idea what theyre doing. To add to that, they have been late or cancelled multiple appointments. FYI - when you need to make an appointment, I hope you have your entire day blocked off, because thats how long it takes to talk to a representative. Its no wonder this company is going out of business - this is the quality of service they consider appropriate.

I had a concern about my dishwasher and technician checked everything out and was able to reassure me that seal was good and everything was in working order. Did not have to replace any parts, but the service charge was much less than buying a new dishwasher.

After two different visits lasting +/- 3 hours each and being told the washer was fixed, we paid $499 and then realized after the fact that the unit was still broken. I reached out to Sears to execute a refund and was told the payment had not posted, yet it had cleared our bank the day after the first visit. To date, still no refund. The unit did finally get fixed on the third visit. Worst part of the entire experience is each of the three different repair men asked to use our bathroom -- seems really unprofessional considering it is a pandemic. Ill be taking my business elsewhere.

I want to start off by saying the actual tech has been very helpful and has gone above and beyond.With that being said. I booked an appointment back in April for a tech to come out May 1st to fix the ice maker on my fridge. I paid 50% at the end of the appointment for the parts and labor. My second appointment to install the replacement parts was canceled by Sears with no notice to me. We finally got the tech back out and he installed the parts. I paid the remaining balance. Later that night I turned on the ice maker and it still did not work. I called Sears home service and the soonest they could get a tech back out was an additional 2 weeks. I waited the two weeks and the tech came out and noticed a part that broke due to the previous repair. The tech ordered it and was was scheduled to come out today to complete the repair. I received a message this morning stating they need to reschedule my appointment and automatically booked it for 2 weeks from now without checking if that date works for me - it did not. I called back to reschedule and to see if there was anything sooner as it has been several weeks at this point. I was told there was not - when asking for help I was transferred to customer support where I was hung up on. I called back and asked to speak with the repair team and they also hung up on me. I have not been able to speak with someone who can actually help... I am not booked for the 2nd week in July. It will be two months by that point to fix my ice maker that I already paid to have fixed. Overall terribly disappointed by Sears effort to get someone out to repair the ice maker and to provide customer support. I strongly encourage people to not use Sears for home repair!

Luis is the best Tech for Sears.

Particular nice gentleman. Extremely thoroughly.

We had the service tech come to repair our dual energy stove and dishwasher. He did not appear overly confident with the stove but ordered a part for it. The dishwasher, he said it wasn’t getting enough water and it was a plumbing problem, I needed to get a plumber. Sears installed the dishwasher, if there is a plumbing problem it was because they didn’t do something properly. Technician not spend 3 minutes assessing the dishwasher. VERY disappointed in service. When parts came in a different technician came to install new parts on stove. I was informed that in order to replace the broken parts on the stove, more than likely the gas burner would be broken, at least one out of the 5 burners and I would be responsible for additional parts and labor because they had to break a part to fix another. Quote for repair went from $380 to roughly $650. Very disappointed in that outcome, we decline the repair and found a work around to make our stove work.

Absolutely awful. The technician was upset this was his 4th one of the day. He was very rude and made me feel uncomfortable in my own home. Sears took almost 2 whole months to finally complete our repair. Tech took a part back he said we “didn’t need” but was ordered . Horrible horrible service. Will never buy to recommend Sears.

Service person called ahead to let me know time of arrival. He was about his business and efficient in use of time. The only issue I have is with scheduling. This was the third window. I was notified by email that the previous two windows would not work; this after I had planned my two days around the service.

The first service tech, AB Service, never showed up, never called, never returned my calls. I took off a day of work and wasted the whole day. I had to reschedule a take ANOTHER day off from work. The second tech, different company, did show up and he was very nice.

The repair man was very courteous and showed up on time. He was friendly and explained everything as he did the tune-up. I was very pleased with his work and knowledge of my machine.

The cost of the labor equaled$302/hr. The total cost of replacing a $10 part was half the cost of a new range. Exorbitant!

Tommy was prompt, polite and professional. He knew his trade thoroughly. and answered our questions and explained how to best care for our dryer in understandable terms.

Annual maintenance for dryer and furnace. Great.

Provided great Service and showed us how to resolve the problem

Excellent reps of your company. Came on time, were professional and courteous. Repaired the washer in short order, then spent quite a bit of time educating my wife on how best to manage the various controls on the unit given different load levels and types. Rapport with both my wife and myself was excellent.The repair and annual tune-up of my Craftsman lawn tractor was excellent as well. John the serviceman was efficient, methodical and thorough. Along the way he answered my several questions about the functioning and maintenance of the tractor. Enjoyable doing business with him.

On time, very professional and detail oriented. Appreciate the quality of this service visit. Sears is always the first place I go for any needed repairs.

Im really unhappy with the Sears appliance repair scheduling department. I took time off so I could be home for a repair appointment scheduled for today but no one showed. I called to follow-up and they had me down for two weeks from now. My appointment was TODAY. I rescheduled for two days from now so theres another 4 hours off of work Ill miss. Not only that, when I originally called to schedule the repair they requested a credit card to hold the appointment. The jerks put through a charge today without my authorization. Im really, really pissed about this. Im hoping my experience with Sears will improve when the service tech gets here, but if not, its the last time I deal with them. No wonder the company is in trouble.Update: Service came out today and I was very pleased with Sam, the service tech. Id update my rating to 5 stars here but I want to make sure Sears understands they need to do something about their abominable scheduling department.

Had an older TV repaired. The repair person, Jose was outstanding, very personable and knew exactly what was wrong. He had the part ordered, brought it out about 1 week later and then took the whole TV taken apart, put in the part and put back together in 15 minutes. TV works great.

It was a simple light replacement and was finished very quickly. It seemed as though we could have had the part sent to us to do the replacement ourselves though.

Very nice gentleman. Knowledgable, efficient, timely also polite

This is a case where even one star is too much. I would rate them a negative number if it were possible.Sears tech service has given me the worst customer service I have ever experienced in my entire 52 years.They scheduled three appointments. I took off from work to be home and each time no one came, no one called and their system updated as the repair was complete.I had to call them to let them know they had missed the appointment and then had to wait for a new scheduled time, sometimes over a week.On the last appointment they sent me an email to leave a review on the service I received, so here it is...Not only did I spend hours on the phone with them regarding scheduling and why no one was showing up, once the issue was escalated, after waiting on hold for over half an hour (not exaggerating) the person in escalation department hung up on me. I was not shouting or yelling.Our refrigerator has been out of service for over a month and we are finally hiring someone else to fix it.DO NOT USE SEARS TECHNICAL SERVICE.DO NOT SIGN UP for their Home Warranty.Sears does not care about you. They will take your money and provide you no service.There is a reason they have been going out of business for 20 years...PLEASE TELL ALL OF YOUR FRIENDS NOT TO USE THEM EVER.Your friends will thank you...

Steven was great. Two other repairman had worked on my refrigerator, but choose to go the easy route rather than replace a part which was more difficult to replace. Steven worked tirelessly until it was in. I had to leave town, but the refrigerator worked that evening and the following morning. I am confident it will still be working upon my return. Steven was awesome. Thank you.

Horrible experience! Made an appointment to repair a washing machine. Had to wait over a week for someone to be available. The day of the appointment, received a call that the technician was ill, so had to reschedule for the following week. Ok, I understand things happen. The day of the appointment rolls around. I waited all afternoon for the technician to arrive. I had a 1:00-5:00 window and was waiting at home. Received voice mail message on my work number at 4:00 stating that I must not be home because I didn’t answer the phone and that I would have to reschedule. Mind you, I also left my cell phone number and had requested text updates and never received a call or text.I immediately called scheduling and was told they would immediately contact the technician and have him call me to see if he could come over. He never called. I again called customer service and was told there was nothing they could do. I am a grandmother raising 5 grandkids. The laundry has been pilling up for 3 weeks now with no repair in sight. Thought I could rely on a household name like Sears, but is certainly not the case. Very disappointing!

Very competent and kind staff. Dedicated to fixing the problem and stuck it out until the job was done and done right. The two technicians that worked for me, the repair of my washer was perfect. They not only left me a satisfied customer, but their customer service was outstanding and worthy of promotion. Two excellent hires by Sears.

I have had repair twice in the past two years, once for my Sears washer and recently for my Sears dryer. Both of which I have owned for 16 years. The service from Sears was great! The washer and dryer needed minor adjustments. They were polite, very educated in what they were doing. Supportive of fixing it, not replacing them. Both were honest about all they were doing. I totally trusted the service and was so impressed with the background and knowledge they had regarding the Washer and Dryer; which are still working great! The service was fast and well done. Thank you again.

Very good, pleased with the service.

John was wonderful. He made suggestions, informed me of what he was checking. The machine works much better.

Due to arrive between 10:00 and 2:00, the technician, who did not give his name, called about 8:15 Friday morning and told me to try reseting the breaker on my gas stove, which I did. And then to preheat the oven to 500°. I let it heat for about an hour and a half, but it only got to about 475°. He did not call back before arriving about 1:00 or 1:15. He did not seem to accept that my oven was not preheating to the temperature it was set at, only that the new Taylor oven thermometer I had was 25° off. His temperature gauge showed the ovens temperature to be oscillating around the 350° he set it at. He did not seem to be interested in the idea that the temperature regulator, was faulty but gave other reasons for a problem, like not waiting an hour [!] for the oven to preheat. I am very disappointed in this technicians service.

Not cheap, but timely and professional service - especially appreciated in this time of the COVID-19 lockdown!

* One Star for the availability of service - had to wait 12 days! This is a refrigerator (essential) - Kenmore ELITE - only 2.5 years old. - not a washer or dryer!!!***** Five stars for the technician - polite, professional, knowledgable -but obviously overworked! To service me my tech was working at my home after 7pm after starting his day of calls at 8am!***** Five stars for honoring the parts warranty & Five more stars for including labor coverage as the specific part has been identified as being an issue/defective in operation after a very unacceptable short period.

My dishwasher was leaking water. The repairman came out, said it was pushed in seals, ran it for a few minutes and said it was fixed. Next day I loaded machine and started it. About an hour later I walked into kitchen to find water under the machine again. I called for someone to come out again and have to wait four days to get another appointment. Not a very happy camper.

We had two problems to fix. A knob broke off our Kenmore washing machine. The technician didnt have the knob when he came--although we described the problem and the model before he came. So he said he would have one delivered the next day and showed me how to install it. It never came. A second technician came a week later, didnt have the knob either. One their 3 visit (2 days later) 2 technicians arrived and installed the knob. Three visits in two weeks by 4 technicians to install a new knob. Our total cost was $130. The other problem was a broken ice maker in our Whirlpool refrigerator. A different technician arrived and replaced the ice maker. I also didnt work. About 10 days later another technician arrived, and decided the water intake valve was broken. Of course, he did not have one on his truck. He ordered one that was delivered about a week later to our house. Then we had to schedule a third technician (who arrived about 1 week after the part arrived) to install the water intake valve. It took nearly a month and three visits to get the ice maker working again--and costs us about $350. Needless to say, we are not impressed with Sears Home Services competence, and likely will not use them again. Id give them 1/2 star (or less) if this rating tool would allow it.

Best and most comprehensive service call in memory.

Top notch, as always! On time, used his time efficiently, answered our questions with his experience and expertise to draw on and our furnace is now as good as it gets (for its age).

Took 3 tries (total of 3 weeks) of ordering part for it to actually arrive, it is no longer easy to get customer service as your new system is not user friendly to say the least. No issues with last repairman as he was very good.

The repair was completed and the dryer is working great. My only problem is that it required having 3 appointments to get it done.

Loved our repair man! He did a great job and worked speedily, but unfortunately did not hook the new part up correctly when he left. We had to get a new repair person out on Monday to fix the new issue, and were without a fridge for 2 days because it was the weekend.

I purchased the master protection 5 year plan when I bought my refrigerator 3 years ago. I was told that it would cover and replace any shelving if it breaks, part of the reason for buying it. The shelves have always been covered and replaced until now. I am being to that they are not covered and will not be replaced. I have gone back and forth with the master protection group being told it was and and it was not. Very inconsistent, frustrating and disappointing.

The part needed was not available and a replacement unit value given. Unfortunately the model needed is not available till June 2020 and maybe not even then which would be beyond the 90 days I can use the replacement voucher.What am I to do?

The repair was done satisfactorily, however the repair agent informed me that the re-installation was to be done by me. This was completely unacceptable. The original installation was done by Sears. This requires me to hire an outside contractor to complete the repair. Further more, I have no assurance that the dishwasher is in working condition until it is re-installed. At the time the dishwasher malfunctioned, an electrical fire was apparent in the unit. I was able to disconnect, and take the unit outside to prevent further damage to the unit and my house. Smoke damage is still an issue in the house.I am extremely displeased with Sears position.

I had a very frustrating experience with my reverse osmosis repair. The technician didnt know anything about Sears products. It would have been helpful if he would have understood how the product worked! He didnt have the right tools to repair it, he said, and he also said he didnt know much about them. When I call for Sears service, I would expect that I would get a technician familiar with Sears products! When he left, the hoses were leaking, but he said they would stop. They didnt so had to call Sears back and ask for another visit. I was told I couldnt have anyone come until 6 days later. I asked if I could have a possible cancellation if one came up and the representative said she would put that down. Then I got an email saying I would be charged the diagnostic fee of $89 for the service. I called the 1-800 number again and talked to Leon, who said I wouldnt be charged and also said he saw nothing in my file saying I needed more repair! He said he would put it in my file. Nothing said about a cancellation possibility. I figured I was still scheduled for the 6 days waiting period. The next morning, at 8:00, the same technician who came on the Wed. before showed up at my door. I had no prior notice, no phone call, no email. He came in and proceeded to try to fix my leaks, when he asked what my address was. When I told him, he was at the wrong house. He left to go to the other address, but said hed come back. He did come back and worked on the system once again. I guess I cant totally blame the technician for all the bloopers and blunders. Hes only doing what hes told to do, but I will definitely call another service company next time I need repairs. Its not worth it going through the 1-800-4my-home. The people who answer can barely speak English and dont seem to understand the problem...plus dont record what you think they will to pass on to the technicians. Until that is remedied, I will be calling elsewhere. I cant take the frustration nor will I put myself through that again. All my appliances are Sears products, but its obvious that the technicians work for Home Depot and Lowes as well, so they dont have to know anything about Sears. It was a very, very disappointing experience for me.

Tech, Dimitri, was on time, fast and completed the job perfectly.

This is the worst service experience of my long life. It took two months to get the service requested. We were stood up 3 times without explanation . I finally had to reach out to higher management to finally obtain service.

James was our technician and he literally performed a Christmas Miracle. Our Kenmore Elite Fridge’s compressor went out and Sears had told us it could have been 2-4 months until we could get a new one under the factory warranty.James said that he actually had a compressor with him but unfortunately did not have a part that he needed to complete the repair and it wouldn’t be until Jan 8th that someone could come back out. We have company arriving for Christmas through the new year and I was so upset thinking about how we’re he going to host all these people without a fridge. James took it upon himself to text some other techs in the area and as he was all packed up ready to leave he received a text back from a technician 10 min away. He said give me 20 min and I will get the part and come back Because James went above and beyond providing excellent customer service our fridge is running better than ever and our Christmas is saved!!!! Thank you so very much James!!!!

I scheduled an appointment on June 25 to get our non-cooling refrigerator fixed and the earliest appointment available was today, July 3. ONE HOUR prior to the appointment I received a TEXT that our appointment had been cancelled- no explanation, no reschedule. I had to call to find out what had happened. Their reason? THEY didnt have a tech in my area. Their next available appointment? July 12! Another week and a half without a refrigerator. While waiting to speak with a supervisor, I was hung up on and havent received a call back despite having given them my number. This is not customer service Sears.

The service person was excellent. He repaired what I needed quickly and explained every step. It turned out not to be a big deal and I felt the charge was fair. I would recommend this service to a friend.

Refrigerator quit chilling on Mar 23. Diagnostic done on Mar 27. Bad compressor. Sears ordered part and returned to fix on Apr 5. Wrong compressor ordered. New compressor installed on Apr 13. Refrigerator stopped chilling after 3 hours. After 4 more visits and ordering a new condenser the refrigerator is finally working on May 7. Required talking with tech manager and having him send his best tech out. A really bad experience and one I would wish on no one. Would give lower rating but 1 star as low as I can go.

I have Master Protection Plan, which is a good deal! Dennis did a good job. Good communication. Courteous. He was helpful in a way he didnt need to be....like washing between the two panes of the oven window. There is one thing I cannot understand about this service. It happened before. When I called to be scheduled for service I told them EXACTLY what was wrong. The oven door needed new hinges (a Sears service man had told me that when he came to put new boards in the range/oven) and one of the burners flashed, popped and now didnt work. But the first trip the service man showed up with no parts. Sears would not have needed to make a 2nd trip if they had listened to me when I schedule the service.

Sears came as promised on time! Serviceman quickly identified problem, fixed and out of home in 40 minutes. Dryer working great now. Excellent service and outcome. Thank You Sears! So glad I bought this service agreement.

The repair man showed up in good time and went over what our warranty covered and told us things about out appliances that we did not know or never would have known unless he would have told us. He educated us on the care and maintenance of our equipment. We really appreciated his knowledge of all of our appliances even though some of them are not handled by Sears. What a blessing to have people that can service Sears equipment. Thanks for the chance to let you know how we feel.L and R

Im not sure whos running this circus but my washer has yet to be repaired!!! & since you so rudely discontinued Saturdays, I now have to take a 3rd day! Off to hopefully get this repaired finally!Do you hire people who know what they are doing, at all? Since you decided to cater to those who dont work & are home for your sorry service hours...I better not hear a sorry ass reason it cant be repaired yet again. I can tell you why your losing business.

PM only

The service technician was very professional. He actually went out of his way to provide excellent service.He was informative and quite helpful in addressing an issue which was in fact, ignored by an earlier service person.Five Stars go to this person! Many thanks.

Dont waste your time.

Quick, efficient and clean. It was a pleasant repair job and we enjoyed having the same person who originally came to our home return again to install the new parts. He was very nice. Our dryer is up and running very quietly again. Thank you.

My serviceman was excellent!! He knew exactly what to do and how to do it. He shared his knowledge with me.

Randy went above and beyond to get the right part to complete the repair of our washing machine which was out of commission for three weeks. The part that was shipped to use in the repair was the wrong part - but that did not stop Randy. He went out and got the correct pump and completed the job to my delight and satisfaction. Thank you for the great customer experience!

He came on time all 3 times, it took 3 times to get it right no fault of his own! Had to keep trying different things and he kept at it! Works great now. Great Guy!

Sam, the technician, that serviced our wall Air Conditioners at 1854 Race Street on 8/2/17 was more than excellent to provide his services. I just wanted to thank him for his super work and hopefully Sears is aware that they are fortunate to have such an experienced technician as he has been the best yet that Sears has sent to our location.RUSS FRERICHS

We have had 2 service calls to fix our refrigerator and it still isnt working. The first call was Dec 6, 2017. A part was ordered and installed on Dec 12, 2017. This didnt fix the problem and we couldnt get a follow up service call until Jan 2, 2018. This is the last time we will use Sears!

I had a technician repair my fridge. The repair did not fix the problem. I have called customer service 5 times and each time I get transferred to several different departments to get another technician out. It has been 5 days and I have yet to reach the correct department to have someone repair my fridge. Customer service is NOT knowledge. Expect your call to be transferred around the world with no resolution.

Thank you, Gus (with Sears/Dish), for an outstanding job in checking over our washer, dryer and refrigerator, per our annual maintenance agreement. I appreciated you explaining your checks, and offering suggestions for future care of our appliances.

A huge thanks to Johnny who is the best technician we have ever had.

I rely on someone to take care of my rental as Im along ways away. I called for air cond service on Sunday evening and they were out the next day. I count on SEARS for service to my tenants.

I called into the home warranty company my dryer was not working. They referred out to Sears. Took 3 days to even get an appointment booked. The tech came out and looked at it and ordered the parts. He rescheduled to come back TWO weeks later to repair the dryer. I stayed home from work, only to get a call few hours into my time block, the tech scheduled to come out to my home called in and they needed to reschedule. They rescheduled for another WEEK out.The tech that came out today was very helpful, however he discovered the first tech didnt even order the sensor, only the other hardware parts. The tech out here today was able to get a part and get everything working in about hour and a half.Nearly a MONTH later I finally have a working dryer.

Just awful. We have a broken ice maker which will not dispense ice. Sears Appliance Repair came to our place to fix it. What they actually did is take $99 for a diagnostic fee, and tell us that it isnt broken. The ice maker still will not dispense ice. Additionally their customer support is not very supportive... Weve spent nearly an hour on the phone going from dept to dept and nobody can help.

Well it was an okay experience. I just hope there is nothing wrong with my stove. The repair guy said there was nothing wrong with my oven which is good. I love my stove I just hope it last me another 10 more years.

The technicians were prompt according to schedule. They entered and assessed the problem immediately, determined parts needed to correct the problem, and made arrangements to locate and obtain the parts. The original appliance problem was corrected; they also replaces a section of hose that could have caused a problem later if they had not identified the damaged section. The men were very professional and thorough in their assignments and we were totally pleased with the appliance repair event. Again we were in good hands with Sears.

I purchased a refrigerator from Sears outlet. I was talked into purchasing an extended warranty with the promise of (if the refrigerator ever breaks they will repair or replace it) I only had the fridge around two weeks and the ice maker stopped working. I called in for a technician. They sent out a tech and he got it working. A few months later the ice maker stopped working. went through the same process. This time the tech was not able to get the ice maker working. I called in again and was told I had to wait for at least 24 hours to make another claim. so I waited and nothing. When I finally got another appointment they sent out the same tech. He was still not able to get it working and he told me that the parts are not available in the US and that if they order them it could take up to 8 weeks. he also said that he would call me back. He never did, its sad that Sears would use a sorry excuse for a company like A&B Appliance as a sub contractor for there customers. I called a&b appliance to find out what Sears was going to do about my fridge and the lady that answered the phone promptly put me on hold for 20 min before disconnecting the call.Now I fighting with Sears to get my fridge replaced.....

Person who came said that the machine was fine, but I was loading it incorrectly. The problem was not fixed and it is still out of balance when doing long loads. I have been doing laundry for over 60 years and have always sorted out my laundry into colors, towel., sheets, etc. Was not at all satisfied with this REPAIR???

Had my washer repaired.... Little did I know the first tech would order wrong part and put it in knowing it was wrong leaving a washer leaking all over now that they fixed the part right this time they wanna charge me another 400 dollars.... They messed up should be charging the first tech for the wrong part not me.... Not happy at all ....

Joe arrived promptly and was thorough in attending to the four appliances that I have on the maintenance agreement. I appreciated his answering questions I had. Nowadays a maintenance agreement is a must for appliances with computer circuitry.

Service person was late but with good reason (i.e. stormy weather, long distance from previous job) so impressive already. He was pleasant and helpful and skilled. He fixed our problem in a minimum of time with a minimum of cost, and who could ask for better? Excellent job!

I only use Sears for my appliance repair. I scheduled this online, got the date and time I picked, received a confirmation email, phone call when the technician was on his way. Every tech Ive encountered is timely, clean, knowledgeable, fully explains costs and procedures, and has resolved my issues. I dont have a single criticism.

This has been a joke - orig compressor failed new compressor installed it failedcompressor 2 installed failed -- service man 3 installed new dryer and it failednow service dept wants $99 to tell me what is wrong 3 service calls and it is not repaired and all telephone person says i need extended warrantyMy question to you - do you know what you are doing? I have paid $340 for labor orig compressor still in warranty and my 90 day service is guaranteed Robert Zukosky Lakewood Co

Luis was very polite and knowledgeable. He took the time to show me how the dishwasher sprayer works and how to check to make sure it is resting in the groove properly. Very nice experience.