I went online to get a quote on my vehicle and was given a estimated price then scheduled a appointment at 7pm I arrived on time. They test drove and checked out my car to be sure what I put online was correct. But due to close time at 8pm I had to come back next day 7pm again. When I came back they honored same quote that online gave and cut the check before 8pm close. I would recommend Carmax to anyone.

Dylan, they gentleman that helped me did a grade A+ job. Made me feel comfortable by offering me water, a seat under the tent with fans and did his job. He was real busy but still got me in and out at a decent time. Plus I got a great quote for my Honda Civic. But for how professional and courteous and thorough this Dylan gentleman was- GIVE HIM A RAISE. Hold on to those great employees. Hard to come by. Thanks again Dylan@Carmax in Corinth/Denton area.

I have purchased from CarMax at least 4 times now and will do it again! I really like my dealing with them since it is a No Haggle experience. There is no going back and forth to see what the manager will do or will not do. And you have 30 days to take your purchase back if it is not what you wanted after all. Who else does that??!!

Third time buying from carmax. As always, it was a very smooth process. Did almost everything over the phone. The truck is awesome. Had a small issue with it within the first week but they fixed the issue quickly (issue wasn’t their fault). I’ll keep buying from them. They always have a good selection and they don’t pressure you or waste your time.

CarMax over all is a great place to buy a vehicle.But they have room for improvement on to make shure they deliver full detail clean vehicles to customers.Denton Texas

The whole process was pretty easy, was pleased that the online offer based on my input was consistent with appraised value actually offered when selling my car, and was pleased with the overall time the process took. It also helped that my sales guy was awesome and super friendly. Would definitely recommend CarMax to others.

The trade in value seemed too good to be true, but it was true! Got a great deal in no time. That wasnt the best part, the lady who helped us was awesome! Very outgoing and funny. I wish I knew her name to specify, but she was very helpful with a warm personality!

Gave me a good deal on my trade and the price of the vehicle I bought was good, but their financing was the pits. They offered me a 9% APR and that was the best they could do. I have a good credit score and knew I could do better elsewhere. I ended up financing through my credit union with a 3.7% APR. Shop for your financing!!!

Sold my dad’s vehicle at this location. The employees were all very friendly and courteous. We were in and out in less than 30 minutes. I’m impressed, I would definitely do business with this CarMax in the future if our paths cross again.

I received info in a vehicle I was interested In and based on that info giving decided I would pay the transfer fee to have the car transferred from a different CarMax location, only to later find out (when signing the paperwork) that the car had a recall on the air bag that the air bag could possibly shoot glass at my face if deployed . So we called the maker of the vehicle to be put on the recall fix list but had I known that I would not have had the vehicle transferred I would instead have continued my search ! So after purchasing the car my air went out 3 days later and wile waiting 3 weeks for a part to come in for the air to be fix (in 100 degree temp) the power steering went out ! So when calling to express all my concerns was told they “CarMax” do not know the conditions of their cars when selling them so there was no way for them to know the vehicle was going to break down !! And that was my wonderful CarMax experience

I sold a car. Used your on line system. Was directed to dealership to complete deal after providing requested data getting online offer. They completed deal at the price given online. No Haggle. Wrote me a check on the spot. Done pretty quickly and even provided a ride home.

Great Customer service!! Great vehicle selection and best service! Plus their curbside pickup is very convenient! Left with our new truck in about 30 minutes!!! Super satisfied for sure!! Thanks CarMax!!

Friendly people, my only big complaint is I was told my car had fresh oil change and 2 weeks after I have the car the oil light is on, and I was told they didnt have windshield wipers to put on but I could go buy some and be reimbursed but the point is why do I have to-go buy them they should have said we will get them and you can come back and we will put them on. Thats my thought of great service. Thats no different than me saying I dont have the money for my down payment so you pay it and Ill pay you next week when I get paid.

The only good thing to say is at least they held the car I wanted. Wait times are almost an hour long even when you have an apt, though plenty of employees standing around. When you call that morning to request they call your bank for a pay off they don’t. They had the car I wanted on hold and I was still there for 4 hours. It was the most frustrating thing ever. I had to call my bank because the Guy helping me said he wasn’t getting through. Never using this Carmax again.

My daughters vehicle bit the dust on the freeway on a Friday afternoon. She found CarMax there on the service road and had the tow truck tow that vehicle to them. She test drove a couple of cars and picked one out. She could not believe that CarMax had a 48 hour test drive. Her SO decided to trade his vehicle and her car in. I had the title of her car still in my name.SO and I towed her vehicle to CarMax. CarMax, after getting appraisals offered a fair sum on both vehicles that following Monday. I sat in the dealership for six hours to just sign my title and a couple of pages.Everyone that I met was extremely helpful. I came away feeling that we had gotten the fairest trade.I will use CarMax for my next vehicle!!

Just purchased my fourth vehicle from CarMax...first one from this location. Had the car brought over from the Hulen site, quick test drive and bought it. Friendly service and not too bad a deal considering the spike in used car prices.

Great guys I just wish I could negotiate a lower price like what Kelly blue book offers

Am a repeat CarMax client - Appreciated option to create saved searches and see vehicles matching my needs - Once chosen, pre=approval, reservation for test drive - Steps to purchase vehicle were very smooth, efficient - Vehicle is great condition even as a 2018 model

Went well minus the fact we shipped our car from carmax in Colorado and waited 3,days to see it and the car was filthy inside candy and chocolate on seats when I asked for it to be cleaned they did not have time sad when you pay 40k for a car and have to clean it yourself when itwas at dealership for 3,day suppose to be cleaned and checked for issues I think it just sat there and nothing done. At least the sales person was great and did all he could for us. I would give him 5 stars but the dealership it self needs to clean the cars

We love CarMax. We have sold and bought cars from CarMax for many years. Best deals and hassle free. Can’t say enough about the customer service. No complaints at all. Thank you,

Sold our car to Carmax. They gave us a good price and the process was painless. Expect to spend a little time with the paperwork. Highly recommend.

Excellent experience selling my car. The company and employees were very easy to work with. A much better experience than I expected.

I was disappointed with my experience with Dom today. I went in hoping to test drive a couple of different models that I have done the research on as I plan to purchase in the coming weeks. Dom was immediately uninterested and took us out to see one vehicle. In the process he made some remarks about our in laws purchasing the car with us that were in bad taste, such as “must be nice to have rich in laws”. He turned the car on for us, did not offer to let us actually drive the car. He then said we were free to walk the lot but he was going back inside. We were disappointed by this experience as all past encounters with carmax have been wonderful. We’ll be purchasing elsewhere.

While they were incredibly busy the day I went, everyone was super friendly and helped me out every step of the way. Best time Ive had at a car dealership.

Very unprofessional conflicting information. We went in to purchase a vehicle with a trade was told one thing after the other different sales person each time this facility is horrible with terrible customer service this car buying experience was not what I had in mine! They are not sales men they are untrained customer service representative

The staff was nice and the facilities were all nice and clean. The thing that annoyed me the most was that the van was dirty and unclean all over the inside, and they said they dont have the staff to detail clean it. They offered to let us get it detailed cleaned and just submit to them the bill, which is fine, but it just seems unprofessional to not have already done so. Also, they said it wasnt ready yet because we didnt have an appointment, WE DID. In fact WE PAID A $100 TO HAVE IT MOVED TO THAT LOCATION. THE LEAST YOU COULD HAVE DONE IS CLEANED IT. Another thing, the DVD players didnt work. Im honestly not mad at all over this. We told them and they fixed it. The man who came out to do it was fantastic, fast, and very professional.

The people are so friendly. They were very helpful with my purchase and continue to be helpful with my follow up questions.

Working with CarMax was very easy and painless. Much different than going to a dealership. There was no pressure and they actually brought 3 cars over from another CarMax in Ft. Worth so that I could look at those.I am very satisfied with my car and would recommend them to anyone wanting a pleasant experience with purchasing a new car.

Easiest car I have ever purchased. I had the financing arranged before I went to the Dealership.The only issues were 1- there was some paint touch up before I bought it and they did not tape off the car. I am having some difficulty getting the overspray off and 2- they are having trouble finding someone to tint the windows where I live.

The whole process was smooth and there was no pressure from them at all.

The GM Matt strait up lied: awful experience I called the California store and paid for transferred to the denton store, all that was required by the denton store was to confirm the transfer we waited from July 8 to July 29 for the transfer to complete, every week we even called the store and the IVR would say it would arrive on July 29, now july 29 is here and no car! when called the store all the associate offered there apologies and admitted the process broke down at the denton store..then we talk to the GM Matt and it just strait up lies and said it wasnt his fault and had nothing to do with it and he claimed he cant even refund the money.

My associate, Steven was very helpful and he communicated every step of the process in a clear and easy to understand way. We had a good rapport and we talked about cars quite a bit during my transaction I would gladly work with him again.

This is our 6th car to buy from Carmax. We have bought cars from Irving, Plano and now Denton locations. Nathan was exceptional! I will never buy anywhere else. We went to another dealership to look around and see what they offered for our trade-in....what a joke! Not only were the salesmen like vultures when we arrived but the trade-in value was laughable! Carmax gave us top dollar for our trade in. Thanks, Nathan!

My lease purchase went extremely well. The carmax team worked extra hard to get the deal done at the end of their day. Very pleased I sold my lease to carmax

Clean dealership and helpful courteous staff with low waiting time in line. I didnt purchase a car but I did get a 20 minute test drive of my dreams. Their 24 hour test drive is only available to people who have existing comprehensive and collision insurance coverage.

Great experience. Quick appraisal. Quick sale. Everything simply great!

Sold my extra work truck, solid price for what it was. Took quite awhile but they were very nice and everything was clean.

Excellent service, quick offer and worked around my schedule! Such an easy process!

Carmax Denton offered me a very fair price for my pickup. Micheal was outstanding. Very quick and easy to do business with. Thank you

Shop elsewhere. Drove 2 plus hrs to view this car. When we got there the car max inspection hadn’t been done very carefully, vehicle’s rear tire had a huge screw in it. Pointed out to salesperson who quickly reported to service and stated it would be a short time to repair it and while we did the paperwork it would be completed. Waited another 1-1/2 hrs after the car purchase was complete to have a tire plugged. Day 2 found myself stranded due to a dead fob battery. Cars that only start via fob detection need new batteries at point of sale. Had to walk to replaced the battery. Should not be stranded after spending over 20k. Second fob they gave me is not programmed to vehicle or does not work at all. Let Carmax know of the issues the following Monday and asked to be contacted, they have not reached out. They do not follow Carmax Standard they speak so highly of nor follow up when issues are reported.

Had the best car experience I have ever had! They didn’t pressure you in to anything and went by what you wanted! They we’re very friendly and professional! On top of all they are #1 in the cleaning and keeping up with all the covid steps to keep people safe!! So happy with my new car! If you have problems with credit it is the place to go! We have to have a second car ASAP and they were they best place!

Sold a car for a family member. Was efficient without the normal uncomfortableness of other car dealerships. Will now check them out for future purchases too.

So far nice .good

Very efficient and extremely high quality. Definitely set a high bar and the standard. You have a customer in me!

We had a great experience selling our old car and buying a new one here. The staff was super helpful and friendly! It was about as easy and painless an experience as we couldve ever hoped for. When our sons ready to buy his first car, this will be our first stop. Shout out to Brandon and Renee who were both great!

Friendly staff, a little wait but expected, good communication, good price for our vehicle

Never have I ever had such a positive experience purchasing a car. I do believe that every car I purchase for the rest of my life will be from a CarMax.

Quick, easy, and a fair price paid for my car

Definitely better than the ordinary kind of dealerships. Everything was upfront and in front of you. The sales people were direct and polite. No running around. I am a Carmax customer from here on!

I made an appointment so I didnt have to wait in queue. I reached the location early only to find out Im waiting in a queue.

Friendly service and fair pricing! Also appreciated that the wait times were nothing near those Ive experienced at car dealerships.

Worst experience ever. When purchasing our truck we told them it had alignment issues. They promised us they would fix it. Our truck has been in shop 4x since buying it in April. They refuse to start buy back process and keep trying to fix same issue. Very poor customer service. We are paying for something we can’t even drive. Manager said it’s hard to do buyback when it’s been financed and payments have been made. Don’t ever buy anything from Carmax!

First of all, the staff, starting with the manager Brian, onward to my salesman Faron were exceptional in understanding my needs and letting me get my wife in and out on our transaction, so she could get home to our fur babies. We took care of processing my trade-in and my purchase quickly and efficiently. This is the fifth car I’ve sold to CarMax and the fourth purchase. It is hard to believe, but the first interaction was VERY GOOD... and every one since has gotten better.Following that, and my new used vehicle had a check engine light on day two. Slightly concerning ....But Crystal immediately got to the work of scheduling me a loaner, getting my vehicle seen, and finding a simple purge valve blockage. She rotated and balanced my tires as well and kept me apprised of the status the whole way.If you are in the market to sell a vehicle or buy a used vehicle, I cannot say enough about how professional CarMax is. I will continue to buy and sell from them in the future and take those I love to do the same.Thank you CarMax!

Every single time I have called them about the vehicle they sold me, they can’t do anything to help me.They lied about the remote start, then told me they could install one, then told me they couldn’t, then told me my car is from Mexico, so nobody can (the Chevy dealership a mile away from them could.)Then, today, the TPMS failed, and I called them. They can’t do anything about that, either. She really offered to tell me about other mechanics in the area. Like google doesn’t exist.They lie to make a sale, and then abandon you once they have your money.

When by to get a appraisal of my vehicle just in case I sell it.

Awesome service super nice little car, fair price. Four new tires because they have standards. Im transgender. I was never made to feel uncomfortable. Good buisness.

Make sure your car is ACTUALLY capable of what you want it to do before you pay these people.On top of being lied to, I called and spoke with a manager who spoke down to me, and told me onstar isnt the same as remote start, like I was somehow unaware of that.They will literally say anything to make a sale. Before I landed on my equinox, I told them I needed torque and horsepower, and he tried to put me in a Nissan Rogue.I was lied to by sales, and then degraded by management. Also, the car I purchased was overpriced.

I took my time waiting for the car I wanted but when I was ready to buy, everything was smooth and professional. I had a great experience from start to finish.

*BUYER BEWARE*Shop at CarMax, they said. The CarMax business Slogan is BUILT ON A FOUNDATION OF INTEGRITY, they said....It seems to me that the Carmax of Denton did not get the message.On Friday 4/30/21 I was contacted by Tiffany Pena with the Denton Location about my pre-approved loan for a car.After giving me two choices for vehicles I picked the older model vehicle with less mileage. We finalized my financing and Alex informed me I was approved I agreed to the BuyFromHome Delivery for a down payment of $850 with monthly payments of $276.70 monthly. I was told the car would be transferred from the Plano location to Denton after it was inspected.Around 12:59 pm, after my financing was chosen I was texted and told the walkaround came back all good! You will receive an email with the tracking info when the car ships out.I asked where I should send my proof of residence, income, and insurance. They sent me a link to upload my paperwork like Carvana. I was impressed with the efficiency at which the process was completed. At 6:18 pm I texted the number and informed the rep I would be sending the requested paperwork the next day. I was told they would setup the home delivery after the car arrived from PlanoThat afternoon and the next day I got my paperwork together and shopped for insurance.On 5/1/2021 at 8:45AM, I texted the same number to ask questions about insurance coverage. Then sent the documents in for review.On 5/2/21: I received a text that my vehicle has arrived to the Denton location. That they were working on getting it ready for you and noticed youre anticipating a home delivery! They asked for bank statements showing the deposit and also sent a new link for additional income I had declared. The rep claimed once it was uploaded we can finish the approval process and then move forward to scheduling your delivery. The information they require was private but well documented in my financial statements but this was not good enough:A rep named Matt called me about my additional income and we agreed to take it off finance application because apparently I did not need it. Matt informed me that he had to run my credit again to find out if I was approved. Of course I was approved again and (good news) I would be paying $3.00 less a month.Then things took a weird turn. Matt informed me that I would need to bring my original paystub with perforated edges or print them out of the dealership. I thought this was an odd request for a home delivery so I asked about it. This is where the entire experience went horrifically wrong. Matt informs me that he was not aware this was a home delivery. He placed me on hold to ask some questions and then came back apologizing and stating that they could deliver the vehicle the next day. I informed him that I would prefer the delivery be made on 5/8/21 which is my only day off. Matt informed me that this might be possible but the earliest could be the following Tuesday (he seriously said that) but then he said he would have the concierge department call me that afternoon to speak with me. I shared with Matt that the whole idea of my using their BuyFromHome service was not making me feel secure or confident in the purchase of the vehicle. He told me that he would try to rectify this error of miscommunication and mishandling. Right as I’m getting ready to work Joseph from their concierge department calls me and tells me that the delivery car they used is broken and may not be fixed till Tuesday. I’m offered the limited option of waiting for the delivery or Curbside pickup. Neither of which were convenient for me at all and their delivery vehicle breaking down is not the problem of the customer. I mentioned this to Joseph and his response was it wasn’t his problem either. He then informed me that he would have management call me the next day. I was starting to see a pattern.They do not follow up and wait last minute only to mislead you and then cancel when you involve their corporate office which Nat Cruz the manager did.This was a waste of time.

A-mazing!! I bought a car from a traditional dealership recently and it was nightmare! Went with my brother to look for his new car here and it has been a wonderful experience. Will definitely be back here for my next purchase. Maddie is super helpful and friendly!

Purchased a 2015 Land Rover Range Rover and had it transferred to the Denton Location. Range Rover broke down on me 2 months later. The tire completely came off of the vehicle while i was driving. Thought warranty would cover this but CarMax completely denied to help me in anyway stating that it looked like my car hit something. Police came to the seen and only my vehicle was in the road with passenger side wheel completely off. They did not try to help me anyway and of course i had to pay for my car to be towed 3 times to get it repaired myself. Tires hadn’t been replaced in 5 years on this vehicle. When i went to purchase new tires they stated they didn’t even make those tires anymore and hadn’t made them since 2015. Windshield wipers also hadn’t been replaced since 2015. Definitely should’ve done way more research. Only option they gave me is to sell the car back to them and they offered me 3k less than what i purchased it for just after a couple months. STAY AWAY!

We had a great experience with CarMax! We had 2 cars transferred to Denton, and they were able to hold them for us for a week till we were able to come in and test drive. When we were in the financing part of it, it was quick and easy. Super service! I would recommend CarMax to anyone needing a car! It was a great great way to buy a car!

Laken is professional in her job and very courteous.

Service was a little slow, but they allways offer a fair price and try to make the process as painless as possible.

The very best car buying experience I’ve ever had. We made a request for a car on Sunday online. They had already had offers available for financing and we did most of the work online the next day on Monday. They accommodated the fact we couldn’t pick the car up for six nights as we live a ways away. When we showed up and no one had mentioned we were trading in our old car they were not irritated (at least i couldn’t tell anyway lol) that we messed with their obviously busy schedule. We got a very fair trade for our old vehicle. The whole staff was very friendly and not once was did I ever felt pushed to buy something else or if I wanted to walk away I bet that would have been fine too. I would definitely do business with them in the future! Thanks Carmax!

Everyone was super friendly and courteous. The process of getting my car appraised and sold was made super simple. Whitney James was efficient and explained everything to me. She did an amazing job.

Tracy was awesome! No pressure. Great conversationalist. Extremely knowledgeable! Kameron as well.

Very easy process, you can get more money out of your vehicle selling it privately but if you want to sell it fast and easy go to CarMax. They offered $2,000 more than some other dealerships. Tracy was incredible to deal with. They will even order you a free Lyft to get home after you sell you car to them.

Absolutely love Carmax. Very nice people and I especially Tracy, at the Denton Texas office.

Outstanding customer service from beginning to end.

I just sold my car here. It was a great offer, no hassle. It was really quick and easy. They have their Covid policy posted so you can see what measures they are taking and where/when they wear masks. They also disinfect the desks and chairs between uses.

Overall, it was the best car buying experience I ever had. Going in, I was the guy that thought I had my mind made up. But I had cars being shipped from out of state, from other counties, and from other cities. I even brought the car that I chose/purchased back before the seven day grace period. Test drove two more vehicles. Not once did I get a side eye, a “come on man”, or any sign of displeasure. Richard and the staff location went above and beyond. Truly a no hassle experience. Appreciate you CarMax.

Dont count or depend on their maintenance team.My daughter bought a car at this location 2 months ago, and had to go in multiple times to get something fixed. The last visit was the most disappointing, as she was told that it is only a small problem and will resolve by itself. The 90 day guarantee is great, but only if they actually could take of it.

Very professional, timely, and very willing to work with me and provided a timely an professional purchase of my KIA.

Toast was super helpful and transaction was smooth

Went in on a Saturday to get an estimate on my car, and it was a fast & easy process. Went back on Monday to go ahead and sell the car. This time Renee helped us and was super nice and explained everything in detail which my parents appreciated! Overall a 5 star experience!

Everything went smoothly! I made an appointment, came in and was received immediately, my advisor Renee was great, took all of the safety precautions, and i received a fair offer! Definitely would recommend!

Fast, easy and the best selling experience

They really did make it so easy to look, get approved, and finish paperwork. However, I had to go back because they didnt have the inspection done. I work and have kids so time is not something I have very much of. Also, not even 3 weeks after buying, I already need an oil change. My dash light came on. They called me and said it had been done but the mileage they said it was done at, was 5k less than what it says now. I only drive to and from work so this is inconvenient. Sales staff has amazing customer service and they are so easy to work with. I will go back for sure.

Had a great buying experience from start to finish. Customer service was outstanding

CarMax of Denton is a great place to buy a vehicle. Overall experience was fantastic. Whitney was our sales associate and she was very courteous, informative, and professional. Thank you CarMax for the pleasant experience. Will be coming back for our next vehicle.

Sales process including paperwork took around 1 hour, the only pain part was waiting for a Lyft ride for another hour but this is nothing to do with CarMax. Highly recommended.

Find the car very nice people

Sold my car here, the sales people that handled my sale were super friendly and efficient

Ive interacted with carmax before Ive got nothing but good things to say.Theyre there to help you buy a car, not sell you one. They make you feel good about it and have no pressure on you buying one from them or not.Id like to thank the associates who helped me when I bought my new car: Toast, Whitney, and Dilan! Yall are awesome. Thank you!!! I love my car :)

My sales rep Cory Baker was the absolute best and my car buying experience was made to be most delightful and pain free by the masterful CarMax employee. The entire process was very clean and pretty quick all things considered.

The entire process was fast and smooth. The salesperson was very outgoing and fun to work with. She definitely made the experience easy. We’ve never purchased a vehicle from CarMax before but will definitely be back with them.

Great experience - very fair pricing. Very clean and safety/COVID conscious staff and store. Id go as far as to say that it actually made the car buying experience enjoyable! Very refreshing change from other dealerships.

Friendly and helpful staff. This is a great place to buy/sell a car!

Relatively quick process and extremely transparent.

Super easy friendly staff online purchase no hassle worked well

Fastest service, professional, and best experience in my life time in buying a car. My credit score was in its low 500. Thanks guys for the 2019 KIA Soul.

This place was amazing. life gets tough sometimes and I really needed a car. I walked out with an amazing SUV 2 hours later and the woman was amazing as well. we did the financing on the phone as I drove there and I had already picked the vehicle out online. I just had to drive it and sign the papers! Thanks Carmax! Second time buyer and I will return!!Michelle Castillo

Sold our car with no hassle at all and also got money back. So much weight lifted off us now.

Good experience! Didnt think it would take 3.5 hours to trade in and buy when we did everything we could online

My wife has been quietly searching for some time for a car that doesnt ultimately resemble a mom mobile. We looked online and found a 2017 Chrysler 300. We worked with brothers Jon and Dan from the Phoenix office, and got out financing arranged. These two made that part of the experience very good and they were thorough and patient as we had to gather information for them. We went to the Denton office to look at the car and make the decision. There we met with the guys, whose names escape me, and the experience there was professional and believe it or not, a pleasure. Thank you guys. My wife loves her car. Will refer anyone I find looking for a good ride and a pleasing experience.

Sold our car there. Experience was fast, professional, and they honored the online quote they gave us 5 days earlier. Overall, great experience.

I had a great experience working with Ahmed to close the deal on my wifes S550 4MATIC.

This CarMax was super friendly the one in McKinney was the worst Carmax. Denton Car Max 5 stars 🌟🌟🌟🌟🌟

My husband purchased a car from CarMax today and we had a FANTASTIC experience! Tracy was wonderful and instantly made us feel like family! She made the buying process so easy and effortless and we had fun doing so! HIGHLY RECOMMEND! And if you can, ask for Tracy. She won’t disappoint😊