Worst Service Ever!!!!!. In all of my 20+ years of working with printers, sales, vendors in general, Saxon is the worse and its mot even close.They do not have enough techs and the ones they do have dont really know what they are doing. They dont back up their product, that is terrible to. Xerox used to be a good printer, not anymore.They will sell you on a lie that they will service within a certain time and supplies with auto ship. Do buy into it, its all lies!!!Do not sign a contract with them. Use my experience with them to stay away from them.

Saxon is a good company that provides great service. From the sales personnel all the way to the field technicians, the service is punctual, personable, quick, and competent. Our field technician, Gary Dejesus, is very good at getting to us fast if we request a service call and, if more than one visit is needed to fix it due to parts being ordered, he is excellent at keeping me in the loop regarding when the part will get here and getting it installed and the device back up ASAP. I give Saxon 6 stars!

Our very large organization relies heavily on our copiers/printers. When something goes wrong, we know we can depend on Saxon to get us up and running with very little down time. Saxon customer service - from reporting to job completion - is outstanding. Our field technician, David, is the Fixer and unfailingly pleasant.

Horrible! The worse customer service, they do not fix the machines, do not care about their customers. I asked to speak to a manager and the response was its almost 5pm and they cant speak to you now because we are closing what? I cant believe a manager wouldnt take a phone call from a unhappy customer because its 4:55pm. Unacceptable.

Called them multiple times to set up a support appointment, but they never showed up nor did they call me back. Even after I tried calling them again to set up yet another appointment, they told me a technician would call me to confirm the appointment, but nothing. Dont even bother calling them.

HORRIBLE! Called for service and they said there was an invoice 4+ months old still open. Ive never seen the invoice but they said it was for a 3 hour service call.....the one the technician came out and diagnosed that we needed a new motherboard. He didnt repair anything in that 3 hours but we paid $1900+ for the repairs. Now they want to hold us hostage for another $600+ dollars!! Terrible business practices.

Superior products, services and customer service!