I like that they are easy to work with. I can tell from the beginning that they were going to offer quality service. The staff I initially spoke with gave me all the details I needed for the project. We agreed on the services I needed, and they got to work almost immediately. They are experts that understand how best to handle raccoon infestation needs. I like that they do not impose their expertise on you. Instead, they carry their customer along from the beginning to the end of the project. I have them on a retainer, and the quality of service has been excellent for the few years we have maintained this relationship.