I absolutely love this place and the people that work there. Paola, Lisette, Ky and the doctor are all very nice these are the people the see when i go to my appointments. They are very understanding and very supportive. They are also very reasonable. I would recommend this business to anyone that is considering getting braces of any kind.

Quality of the work is good, but the office staff are lazy and incompetent. We emailed over the new insurance information in early May as soon as it switched. We get a call in June threatening to withhold treatment and cancel my wife’s appointment unless the balance is paid in full. They never submitted a work-in-progress claim to the new policy. They said “just pay it and we’ll reimburse you when the insurance pays” I’m supposed to give you an interest-free loan because you failed to do your job?? What’s your motivation to ever even try to process the claim if I just pay it?After a few calls, the manager granted a 30 day grace period to process the claim that was supposed to have been initiated a month prior. Now two more weeks have passed, and my insurance company still has not received any claim. The people here do not return phone calls, do not follow up on anything. It’s easy to get someone on the phone and they say “ah yes I’ll do this and this and I’ll call you back” and then they do none of that. Also the office said my wife could get a referral bonus for signing me up with Invisalign, but when I did, they refused to pay out.The office here is a complete joke and I regret coming here. The technicians and the orthodontists do excellent work but it’s not worth it to deal with these kind of office staff.Update: I just got a letter from Delta Dental that their claim submission for my wife was rejected because Delta Dental did not receive the correct member ID, date of birth or name spelling. The name on my Invisalign aligners is misspelled too—it’s a wonder that claim actually went through. This office staff is really horrible. So I’m stuck making double payments while I wait for these people to figure out how to copy numbers from one piece of paper to another because they don’t even file claims electronically. These boomers PRINT documents and send them in the MAIL, so there’s a one month delay between each one of the erroneous attempts to process the claim. They also billed the incorrect amount. Go somewhere else.Update 2: finally was submitted correctly and payments going through. +2 stars

Amazing service, I just had my braces tightened not too long ago (earlier today). Best experience by far, everything went smooth and it was really fast too. Paola Was really good.

This is my second time getting braces and this has been the best experience ever thus far . The girls are nice fast and efficient. And the doctor is great also . 10/10 would highly recommend

Very nice and friendly place. The doctor was very helpful and informative. Im happy to come here again.

Service was amazing. Kyra did a great job and was very kind and personable.

I was greeted right away upon entering with a hello and a smile. Paola came to the front desk with a great attitude. Thank you Orthodontic Experts!!

Great place! The entire staff is so friendly and are always eager to answer any questions we may have. They definitely care about their patients.

The whole staff is nice at Orthodontic Experts. If you ask a question, they will gladly be happy to respond to you the best way they can. Im happy with my treatment. These last treatments that Ive had, were with Paola, and she does a good job. And I definitely recommend Orthodontic Experts!

5 stars 5 stars! My first time having braces and when I say they have literally been nothing short of amazing, professional and just out right a comfortable beautiful environment. HIGHLY recommended!

The staff is always friendly.... They make the visit enjoyable!

I had a great appointment with the ortho Ky. She was very easy going, nice and very helpful!

Im almost done with my braces and I can say after sometime of visiting the office is that everyone has been really kind and helpful. They take there time to explain when I ask a question. Im very happy with my treatment.

The doctor is extremely thorough and professional as always. Great staff, Paola was extremely thorough as well and triple checked everything before I left. I do really like each individual staff member because they are extremely professional.

Everyone here treats you like family. They all remember who you are and greet you each time you come! They keep the office very clean and follow procedures to keep everyone safe. They offer fair prices and do wonderful work! I highly recommend!

I really like the service I get there! I’ve already recommended my friend and she was able to get her braces the very same week! Within your first visit and consultation I was able to get my braces the same day! I really like this place because everyone here is very friendly and helpful. And I really feel welcomed there! I couldn’t rate any other way!I have a feeling I’m going to love my new teeth!

I love this place and I am glad we chose this orthodontist. All the staff is super friendly from the front desk to the doctors. Theyre open to any questions you have and are always able to answer them. They have so many payment options for you needs and are super flexible with scheduling appointments as well. They also work fast and efficient when working on my braces, I am never in there for more than half and hour.

Always made sure I was okay and always was a positive place! The de-bond process was great thanks to Ky! (I think that’s her name) :)

Orthodontic Experts is absolutely incredible! Everyone is extremely friendly and knowledgeable. The dentist himself is kind, careful, and able to explain everything so that it is understood and everyone is on the same page. Everyone needs to be a patient of Dr. Ueno! He absolutely knows how to treat his patients and staff.

Paola assisted me very well in every way, so as Lisette....if I spelled that right lol but Great Staff overall, very understandable. Ill recommend them to/with anyone.- (Brian) :) Dekalb Location

From the start my service has been easy going. The team working behind my orthodontic needs has always been kind and considerate. Thanks for complimenting my oral health!

Orthodontic Experts has been nothing but the best to me and my friends. From their wonderful hospitality and awesome staff I love it here and I highly Recommend. You are greeted with positive happy staff and they are very caring about getting your smile the way you want it. 5 stars all the way no hands down. 👍🏽

Great place to go for our consultations for all 6 of our kids for possible orthodontic treatment. They were able to fit all of my kids in on the same day and give a proper and thorough explanation for each and every child. Dr. Ueno is hands down the most competent orthodontist that I have meet to date, which includes my childhood orthodontist. My husband and I are looking forward to having all of our kid as patients of Dr. Ueno.

Edit: After having a minor issue at this establishment and leaving a review with my thoughts, the manager reached out to me and asked me about my review. After I told them about my experience they talked with the staff and ever since then, the service here has been great. Staff and management handled the entire situation very professionally, and all the things that concerned me were resolved.

The doctor and the manager Ruth are awesome and the front desk person lisette is super friendly.

Great service and staff. Never had a problem with either or!! I would definitely recommend!

I went yesterday 12/19/20 for consultation and everyone here are super nice very professional they explain everything in detail. Dr. Hiroshi Ueno is so nice and explains in detail. This is the place to go if u want to get treated nice and professionally.

My daughter and I will be forever grateful for the opportunity Orthodontic Experts has given her to get her beautiful smile back! The staff at the Dekalb office have been great so far. Very friendly, patient, and accommodating.

Loved the gentle staff very nice place I defiantly recommend

You guys are very helpful and very good with me and others.

All the staff are friendly and efficient the doctor explained the procedure and the treatment to my daughter,and the price is very affordable. I’m so happy to choose this place for my family.

I enjoyed my experience the doctor was nice and made me feel comfortable. Also, Ruth was very welcoming she had a warm spirt and was very help thanks you guys so much !

I had a two o’clock appointment and I arrived 14 minutes before appointment time as told when I made the appointment. No one was at the reception desk. The sign in gadget was not working. I text I was there because I heard a bunch of people in the back office talking and laughing loudly. So masked up I went to the back to let someone know I was there. Whoa they were very upset(You’ll not suppose to be back here)I said I just want someone to know I’m here. I was told they all were at lunch until 2:30 and I would have to wait till 2:30 after their lunch was over. I said what? Why would you give me a 2:00 appointment if you want me to wait until 2:30. I was told If I didn’t want to wait would I like to make another appointment, First I said yes and than asked my kid did he want to stay, because he’s been wanting braces to correct his teeth so bad. Went outside to call the corporate office but made the mistake and called the office where I was at and told the lady I wanted to make a complaint, she put on hold with music playing while telling her supervisor or manager I was making a complaint. (lol) Nobody ever came to the phone. All of a sudden my kid says hey granny they just called me.I must say the doctors assistant and the doctor were fantastic!!! Got home to call corporate again and dailed their office again and the supervisor literally told me she heard everything her employee said and she didn’t tell me any of that, after I told her I was not lying she got so MADand told me I’ll have someone call you and I’m gonna tell them what I heard and hung up on me. 😡😡😡😡 who’s the crazy Karen. Finally I got corporate and still waiting for someone to call.

Lisette at the Dekalb location is phenomenal. She is patient and knowledgeable and is the one who always fix things. There are a lot of scheduling errors and they have some billing issues, like telling me Ive paid off my account bit then waiting until Im past due to tell me I actually havent paid it off. However, lisette came and fixed that as well. Overall, the service is ok and braces are working for what they need to be doing.

Just got my braces on two days ago, and the experience was amazing! The staff is so kind, and they truly make you feel like family. I am looking forward to having them as my orthodontist for the next 18 months of my treatment.

The most friendly staff I have ever come in contact with at a dentist or drs office! The Dr was very knowledgeable and Amy was so helpful and had no problem explaining everything to me! I felt very comfortable my entire visit!

Very welcoming environment!

Such an amazing place!! I highly recommend them to anyone. They are so friendly at the DeKalb location and they got my baby braces so fast.

I love this place, they are very helpful and nice Paola is one sweet wonderful person. I highly recommend them

The staff are really friendly, they really care about ur health, the pain is minimal and I just overall love coming here. This place is amazing I would highly recommend coming here.

Our visit was like a magical adventure! We were greeted with a pleasant and welcoming smile. Then given an informed tour, favorite part was the “tooth wash station” what a concept! Was a part of the thorough X-ray experience...Maggie was both knowledgeable and kind. Amy was the “cherry on top,” she was respectable, and transparent with the process, and made me and my child feel Great!

This place is great, the staff is extremely friendly they always put you at ease and takes care of all of your questions. Everything is very clean and well managed. The doctor is great as well, she explains everything thoroughly and in ways you can understand. Overall a great experience, anyone looking for braces should come here.

They are soo nice you should visit them

They are super nice and do such a good job! Especially Lisette and Paola!

Excellent customer service. They have a great team that make going to the Dentist a little less daunting. Amy has been so helpful with my orthodontic case where as many other dental offices would not even consider helping me.

I have been in and out of dentists offices to do multiple surgeries and check ups on my teeth, so I usually am a bit wary of a new dentist. However, this office blew my expectations away. They are kind, the environment is comfortable and colorful, and the nurses are always attentive and check up on you frequently. Wonderful dentist.

Paola was the best awesome visit

Great place, very friendly and knowledgeable staff. I would recommend to anyone to come in for a consultation when your ready to improve your smile. Amy was very helpful and pricing is very affordable.

This place is great! I wish I had this when I had braces 30 plus years ago. You’re greeted with smiling faces and great services.

We have been coming here for a year now and I we are so happy we chose them. Their service is amazing. Never have to wait long for our appointment and always get in and out right on time. Staff is very friendly and always a great atmosphere.

We never wait very long, staff has always been helpful and accommodating, and I really appreciate the later appointments. My daughter likes everyone that has worked on her... that alone is worth the 5 stars!

This would be my second visit at Orthodontic Experts and they haven’t disappointed me yet. The reception is very helpful. The staff in the back are very friendly remembers you by name and answers all your questions.

The staff here are really nice. They help you if you are confused about something. I have been coming here for about 2 years and I always enjoy to be with the staff. I would recommend you come here if need to get braces or have been thinking about it!

Great service by all team members to quickly start treatment. Everyone I met took the time to make sure I was comfortable and had all questions answered.Everyone helped out to make sure I understood what I had to do for successful treatment

Very nice staff!

Orthodontic experts in DeKalb is a great little orthodontic clinic. The staff is friendly and eager to help and answer questions, and the Dr is very knowledgeable. I highly recommend going to orthodontic experts for your orthodontic needs.

Such amazing women working here! We love this place so much! Glad we found this place!

Orthodontic Expert’s have been awesome! Both of my daughters have been coming here and they are very friendly and quick every time we come in. I love their rewards program as well!

Very friendly staff and overall very professional. Any time you ever need something or have questions they always respond promptly. The best orthodontist office

Everyone here is very kind and welcoming, explain things in a understandable manner. The orthodontists here are kind and willing to spend time answering any questions we have. Points program for patients is great and exciting for my child!!

Staff are amazing, they explained all of my options and the cost thoroughly so there are no surprises. I got my braces on the same day as my consultation. Almost no waiting times for my appointments and I am in and out in about 30 minutes every time. Would recommend to anyone!

Orthodontist experts is a Fun and friendly environment I love the workers and I pleased with the outcome of my braces.

I had a great experience. Staff is very nice and understanding, and efficient. I would really refer them to any one that’s wants quality service.

Going to Orthodontic experts has been a great experience. Staff is always friendly and they do a great job.

My daughter loves coming here, she says all the ladies are super nice and fun. I love it here because they are also kind and patient with her.

Friendly staff and phenomenal care

Great place! Friendly staff! Very professional!

Great place to be it feels like home! I recommend everyone to go here!

Everyone is so sweet and Theresa is just amazing! Answers all questions and is sweet and helpful 2 girls down and because of the people here my son is next!

Thanks to orthodontic experts my kid love getting her braces here. She get to choose all these different colors for her braces each time and I enjoy seeing the progress being made to her teeth.

Super friendly staff, very informative, excellent customer service!

I always have a good service and they’re very professional with nice staff

Friendly staff, nice atmosphere. Love that they have extended hours and Saturday appointments.

First time coming here and everyone is extremely friendly. I know the staff cares about who comes through their doors and it shows.

Great doctors, easy and affordable. The insurance denied my request and I can get my daughter braces with there affordable payment plan.

The staff here are very polite and get you in and out as soon as possible. They also make you feel very comfortable during the process and have good prices.

Always a pleasant experience here and the kids have always felt comfortable. Staff is always cheerful and very friendly and very accommodating.

Friendly staff and easy office to get to. Changed owners and transition was alittle confusing but after that was all worked out we have not had any problems. Almost done with one kids procedure and one still under care. Happy with results!

Were really happy with Orthodontic Experts and their work. The office gets busy sometimes but they get us in and out pretty quick. The price was right also

The staff are super nice and super knowledgeable! My daughter was very comfortable every step of the way while getting her braces.

Service was great! I was immediately greeted with a smile by Julie, who originally checked me in and got my started on my paperwork. Geo sat further back but he was just as helpful in my check-in process. The wait was very brief. I was escorted back by a young lady who took pictures and X-rays. After that Dr. Zhang joined me, examined my teeth and told me my options. He was very gentle and kind but let me know exactly what to expect by bringing up a youtube video to help answer my questions. Lastly, I say with Laura to go over options for my braces, payments, etc She too was patient and informative. After all of the paperwork I was escorted to the back to get my brackets put on by the same young lady who did my x-rays. The next 24 months will be a breeze with this AWESOME staff. Keep up the good work.

Very friendly and informative would recommend anyone to go here!!!

Love this place for my daughters braces very friendly people

They were fast and answered every question I had I really love them.

Had issues right after the first consultation. Office forgot to let me know the Invisalign trays were in. Wouldnt have started treatment had I not called in to remind them. Then tried to make up for it but that was also forgotten. Ill be taking the rest of my treatment and business elsewhere. Their word means nothing and there is no communication between departments. Lesson learned, please avoid!

Great experience! They got us right in and saved us money. Thank you!!!

Update to prev review: I have since been into Orthodontic Experts at their DeKalb office. I must say that they have really put forth an effort to make sure that my issues were resolved and that I feel happy and comfortable with my son receiving care here. First I must say that Julie at the front desk is extremely nice and very welcoming. Julie was not working the first time I came in. I must also say that Tamara, the office manager, is also very kind. Tamara made sure to come and speak with me when I came into the office the second time. Tamara made sure that she got my side of the story about what had happened and what she could do to fix the problem. She ensured that I was pleased with the resolution before I left and gave me her card for any future questions. I am glad she cared enough to ensure an unhappy and frustrating situation was resolved. Thank you!

Great experience, an very helpful when it comes to getting the right support for your teeth

Great and friendly customer service,good atmosphere clean and welcoming.I would refer anyone to this office because they explain things in a understanding matter and your in and out.THANKS ORTHODONTICS EXPERTS DEKALB. TEENA😁

Awesome service always! Never a long wait, in and out. Very professional.

The staff here is extremely friendly and efficient. I would have gone with Orthodontic Experts until I saw the quote they gave me for Invisalign. They quoted me over $5,000 before insurance. I am from this northwest, so I thought perhaps the midwest is more expensive. But luckily I called and got a quote from Prairie View Dental for $3,000-3,500 before insurance. SO much more affordable. I am confused why Orthodontic Experts would charge so much more for the exact same service. Im absolutely going with Prairie View Dental.

Very nice & friendly I really like this place and they are very fast

I have been with orthodontic experts for about a year and a half now. I have been in the Pilsen office, but my experience transferring to the Dekalb office has been very smooth. I feel very well welcomed and taken care of whenever I step in the office! Thank you experts.

I love this place. They are awesome. Fun and friendly staff.

Great place that offers great orthodontic care!

Excellent service and helpful friendly staff.

Very clean, friendly staff and great hours I love coming here.

Ashley and doctor Y ARE THE BEST

Good service and very reasonable pricing compared to other guys in the area. The ladies and the doctor are friendly and helpful

Excellent and friendly service!