My friend and I went to rent an electrical power wash to use to clean the back yard brick floor. The clerk that was at the rental dept pointed to the only one that was at that time.No help was offered and we, women took it and a man that just parked his car, helped us to put it in my friends Grand Cherokee.At home, my friend followed the clerk instructions and turned it on. The machine did not have any power. While my friend was talking to the rental dept and already upset, I started to clean a section. In order to clean an area, I had to put the hose close to the floor.My friend talked to the manager and he offered to give her another one but one that uses fuel in instead. At the store my friend complaint because the previous clerk did not advise that electrical power wash did not have the same pressure. Back to the store, we got the fuel power washer that was heavier. This time the same manager helped us by putting it inside the car.Already at home, we manueve to take it out of the car. My friend set it up and when she turned it on, the hoses started to leak. We tried to adjust it firmly without using any tool but the hose did not stop leaking with pressure.Once again my friend called back the rental dept and spoke to the manager. We, once again had to take it back to the store. We have already spent three hours between driving and bring at the store!At the store the manager realized that the hose was missing a washer. My friend told him that he knew it before he gave it to us because she saw that he could not screw up the hose. He admitted it. Then my friend told him that she was expecting a free rental as a remedy for the time spent back and forth, the frustration and lack of information and advise from them. The manager agreed.At home, this time the power wash worked as expected. The free rental was granted after my friend returned the power wash machine. However, the clerk that took the machine out of the car, because he was by himself, literally let the machine drop to the floor. After he took it back to the rental dept., he tested it to check if it was still working in order to grant my friend the free rental. My friend reminded him that he let the machine drop to the floor from the car...and if the machine would not work as because he damaged it.So my advice to any person thinking of renting any tool, to make sure the clerk provudes you with proper instructions, that s/he revise the tool before renting it, to make sure the accessories are working properly.

Stay away from their sanders, I really had bad experience.rented a drum sander, they pick one for me, took it home couldn’t sand much the sand paper couldn’t pick anything with 36 grit paper, I call them, they said use 24 grit ran to store got 24G paper not much difference but at same time their edger sander, sanding and picking everything withe 36 G paper. I had to take the sander back they give another one brought it home, nothing changed, the first one was actually better it took me 2days to to sand 400 sf floor. Paid 24 hour rent + insurance $$$$when I was cleaning the sander for returning, I noticed that these sanders were inspected on 3/17/17 I rented them in October/2019.

Didnt find pricing for a tool on line to rent so I called than had to listen to that crappie music for 10 minutes and the recording kept prompting me to stay on the line. Than a woman answered and asked me how can I direct my call, I said tool rental and after a minute or so a guy asked me what I needed I told him and he said he had to look,..few minutes of that scratch music and he said they have it.maybe they should have Google answer the phone,or some directory like my Google home I can get answers for tons of stuff instantly, just by saying OK google.wasting employees time searching and answering phones wake up Home Depot its 2017!

Good Home Depot. John in tool rental is tops.

Tool rental associates are very knowledgeable and patient.