Great customer service.. I would recommend to anyone .!

Marsha is great! However, her staff particularly Guy Alexandre needs an attitude adjustment. He is rude, he cuts you off, doesnt listen to what you have to say and his customer service is deplorable. Today, I had a screaming match with him; while he was pointing fingers at other people for not uploading pictures for my commercial policy. He stated, that it wasnt a big deal and it was not his job to follow-up with the pictures. That may have been true but his delivery was unacceptable. The issue was I requested for someone at American Family go out to my property to take pictures so we can update our policy but Guy said that they uploaded the pictures weeks ago. I called American Family customer service department and found out that the pictures were loaded the day before. Once, I was informed of this I told Guy and he began to become combative and continued to cut me off. Because of him I am looking at other insurance company to cover my homes and cars.

I love this place. The staff here are polite, personable but stay professional on one swift motion. Thank you all for not letting me down 😉

Good rates very reliable and professional.Definately recommend them to others.

Great customer service!! Low prices walked me thru every step

Great experience helpful and proficient professional help. Thank you HINES AGENCY, LLC

Very knowledgeable extremely educated in the insurance industry I highly recommended The Hines Agency

Very good agency, great customer service!

The staff is very friendly treat you like family.

I am still waiting for them to call me back since Ive cancelled. This company is horrible about call backs. Their customer service really needs to improve.