Ashley is such an amazing saleswoman. She heard what was going on with my husband and I and helped us get a nice vehicle within our budget! I would recommend everyone who shops here to ask for her, she’s so professional and sweet. You need a person who cares about their customers helping you when you’re need. Just an amazing experience overall.
4 Stars for Nissan of Dearborn but 5 Stars for Sales Rep Ashley Smith. Ashley is competent, hard working and pleasant. We met at closing time yet she took the time to understand my needs and wants. She called Monday morning (the next business day) with options that all met my requirements. She even came in on her off day to close the deal! I highly recommend you work with Ashley to find your next dream car.
Ashley was such a great help from the time I came in until the time I secured the purchase of my vehicle. I didn’t plan on buying anything when I first came but Ashley showed me some options and convinced me to make a purchase and I have been loving my Jeep ever since. I appreciate her for all the help she provided me.
My experience was absolutely delightful. From the time I walked through the door it was very welcoming and professional. I was assisted by ALI, he was a wonderful salesman he went above and beyond to make sure that I was comfortable with my choice. Also ensured that I received the vehicle that I was searching for . This is my best experience at a dealership I have had by far. Nissan of Dearborn is great I recommend you shop here when searching for the perfect vehicle for you. Thanks again ALI and Nissan of Dearborn you guys rock!!!!
My experience with Ali was the best, he was so nice and explained everything I needed to know about my new vehicle, warranty and all. I am so grateful. I came in for service on my old vehicle and walked away with a brand new one. I love it and I love the person Ali has been through this experience.
Ashley is so awesome I looked at some SUVs at the beginning of the year and was going to pay off my truck in August, she advised me to come back at that time. She kept in touch with me during the summer and I came back and bought my Rogue. She detailed it for me to the nines. Ashley will go the extra mile for you shes GREAT at what she does!!!!She is THE DEAL DOLL!!!!!
I will not buy a car again from this place. First, when checking for a loan they suggested higher APR than expected, and when I told them I can get it from my bank for half that APR, they were able to find me another one for lower APR! This should happen from the beginning! Second, it took more than 3 hours to finalize this, me and my family were waiting there! Third, The car we got supposed to be Nissan certified! but we found the car damaged in two places. We noticed that before buying the car, and they said no issue they will take care of that, just to find later that we were responsible to call the maintenance department, and take an appointment! You should arrange these thing as the damage was their when we took the car! Fourth, one of the keys was not working properly intermittently, and when when we raised this, one of their manager said how should we know what!!! Of course it took some discussion to convince him they need to check the car and the key! even though, I brought the car twice for this same issue, and it is still happening !!
WOW !!! What an amazing day Ms. Ashely has made it for me. Starting my year off, I was in desperate need of a new vehicle. Searching here and there, no help was in site. I have been getting calls from all over even places in Chicago, no help ! That’s until I was on Instagram looking up cars and #NissaninDeaborn appeared. A woman by the name of Ashley paged appeared on my phone, do I dm her? You bet I did ! The best move I have ever made. Soon as I walked into her office, she knew who I was just by talking to her through social media. That meant a lot to me for someone to remember her customers. I was able to get into a 2017 Nissan Rogue truck. I’m so excited to do my trade in with no money down, now that’s business! I want to thank Amir for his professional environment and the whole Nissan Team that is so sweet. From holding the doors open to showing me where the restroom is located, this was the best first time dealership experience for me ! I enjoyed every moment and how fast the service is. I will be sending family right to Nissan on Michigan Ave. Thanks again !!
Very friendly service from everyone, great facility and great customer service. I would HIGHLY recommend this dealership to anyone looking to purchase a Nissan vehicle. This place was very clean and they had a really nice area to chill. I felt like I was at home to be honest. They even had coffee area like wow👌. Nibah and Amir helped me through this whole thing.They both helped me find a car that is right for me at a great price.I absolutely love my new car and I appreciate both of them and everyone that helped as well. I had a great experience and I want to say thank you to everyone. Excellent Service!!😁
Super fast and easy process. Great staff, Nutasha was a great help. Made the process very simple great place to buy amazing cars!
WOW!!! Ashley did a great job finding me a great car for a great price!! She went above and beyond to meet my satisfaction!! Thank you NISSAN!!
Easy process and friendly staff, do visit nutasha she was very nice and tried her best to get us a car
I want to thank Nabiha for such a great experience. She went above and beyond and she got me and my wife in the new nissan rogue we wanted. Shes so polite, respectful and lovely. Definitely I give her a 100% totally recommended. Thanks nabiha for everything!!
The 2021 Frontier was not my first vehicle purchase.I did not expect the vehicle purchase process to go as smooth as it did. Actually, the process was a most pleasant experience. WOWAshley made that happen!
I loved everything about the experience Nutasha L. Cooksey made it an enjoyable process. I love it!
All FIVE Stars are for Ms.Ashley. She helped me get approved for the car of my dreams. Not only was she helpful but also very sweet and GOD BLESS her HEART. Thank You ms Ashley from Ms. Clark.Also I would like tosay every salesmen there was also kind and courteous.
I was in the market for a new lease and Ashley assisted me and made me feel like a person and not a customer. Most dealerships make you feel like they just want your money, but Ashley made me excited about purchasing with her. I truly enjoyed the experience she gave me and all the knowledge she had about each car I inquired about! First time leasing and I will surely be back to shop with her! 5 stars to you Ashley and the role you play at Nissan Dearborn!
Ali was my salesman and we had an amazing time! I enjoyed my entire experience. He made it so simple for me. He helped me find the perfect car for me and I got in it 2 days later! Such a fantastic salesman.
I recommend this dealership to anyone wanting a Nissan. When I came in I had time to look around with no one bothering me, when I was ready Ms Ashley asked me if I seen anything I liked I told her the one. Ms.Ashley is so beautiful inside and out she did her part so perfectly, I walked out with the Nissan Rouge I wanted and much more than I thought yeah for Nissan perks. Ms Ashley thank you and your team I had a wonderful experience at your dealership.
Ali were very professional and curious. Helped me get into my lease quickly and at a good price.
Great customer service and a smooth process. Our sales lady ashley was a huge help for my girlfriend in getting her a nice, new, and safe car. She made the process very easy and was constantly making sure we understood everything. She got us a great deal and we couldn’t be happier with how the whole process went.
I dealt with one of the best first time salesman this side of town. His name is Ali, he took me to whole other Nissan just so I could see what a car looked liked that they didnt have on the lot. He ended up letting me drive a 2021 Rogue and I was sold. The Dearborn team was 🔥.
Great dealership!! Ashely is such a great help! was super helpful from the moment i contacted her, all the way through till i got the keys. 10/10 recommend going to see her to get your new car! 👍👍👍👍👍 such a peach
I walked in the dealership just to look at the Rogue and met Ali who was very pleasant to talk with. I told him I want to test drive and got to talking more and he said you wont have to go no where else. You will walk out of here with new ride. The price was right and Im sitting in a new Rogue. This guy is about the BEST sales person Ive met.
It was easy to get a car and very professional.Miss Ashley Smith was very understanding and help very step the way has a new car owner.
I blew two tires at the same time and because I had coverage through Nissan of Dearborn they gave me two new tires at no cost to me. The service department has always treated me the upmost dignity and respect and they take good care of my car.
Ali the salesman did a fantastic job. He was very personable and knowledgeable about my car. He also took his time to show me all the features available. I would buy another vehicle from this dealership.
I scheduled a full check up/diagnostic for my recently purchased 07,350-Z. On the morning of my appointment, I was promptly greeted by service representative, Ms L.. Galeana. Within a few minutes my vehicle was written up and taken in . Less than two (2) hours later I received a call from Ms. L. Galeana that my was ready for pick up. Proficient work. Very clean environment.
Was there to replace key fob and program new fob, that place needs management really bad! 1 person in service department, employee walking Arlington they’re phones, customers standing in showroom no one walking out to assist customers. I was there 3 1/2 hrs. The guy assisting me tried telling me I most likely did not have a warranty on my key fobs. I said we won’t know unless we call. He came and told me my fob with programming would be $388. I asked well Sud you call about the warranty, he said “no”, really! WIted another 1hr, go to the desk, he says “they had me on hold, I hung up”, really! So I called, low and behold I got someone immediately on the line! I literally believe he lied and never called! And I had a warranty! ThT place is a joke!
Got my official first vehicle off the lot todayHanan hider was my sales consultant, she was very professional and helped me soo much! I would definitely recommend doing business here. Felt very welcomed and they made me a happy customer.
This was one of the smoothest and greatest experiences I’ve had purchasing a vehicle in years. Ashley was amazing and never left a question unanswered (yes, I had many..lol). I would absolutely recommend if you visit Nisan of Dearborn you work with Ashley. You won’t be disappointed!
Absolutely the worst parts customer service ever. Cant see past their PC. Then they hang up on you when you run to get a vin for 5 min
Do not trust that this dealership will not change its name in a couple of years to avoid all the sales percs like free oil changes. Bought a Nissan from the previously named Nissan dealership at the same exact location (many of the same employees too) with free oil changes for life that turned into 50% off when they changed their name...shady at best!
Got an Altima today. My sales consultant was Ashley, who was very nice and helped us through the whole process. She made it a pleasant experience and went out of her way to get us the best deal.
I do not recommend this dealer at all. Car repair prices are crazy too high.I took my nissan car to this dealer for some repairs.They will make you believe that they found many faults in your car and they fix it. But The truth is not.they do not have special collision.they do not care abut you if you makes debt or credit 💳 to give them your money.… My advice is don’t lose your money here…Find someone else who takes care of your car and tells you Exactly just what your car needs at a much cheaper price than this dealer.So bad services so bad prices.
I had a wonderful experience with Nutasha she was simply fabulous she went beyond the call of duty to help me wit my purchase.
Just leased my first car yesterday from Nissan of Dearborn and could not be more happy with my experience there! Ali is the one to ask for!! He worked with me to get me everything I was looking for and I left the same day with my dream car for a fantastic price.Also, I cannot rave enough about Ali’s customer service skills. By the time we had decided to go with the car, the service guys were gone so he went out and washed the car for me. It’s the little things like that that make buying a car through him an even more worthwhile experience!
Ashley smith is the best sales person at Nissan I never went to a car lot and everything was like 123 easy Thanks Ashley keep up the good work God is good…..🙌🏽🙌🏽
I came over to Nissan on a mission I was blessed to be paired with Nutasha Cooksey! She made sure I was happy and that I didn’t leave without a car! Customer service was amazing upon my arrival I was definitely impressed! I will be back to trade in and hopefully See my new favorite sales consultant! She’s the best in the building
Nutasha is a brilliant saleswoman and pulled some serious strings to get me into my dream car and help me trade in my old vehicle!The rest of the staff is friendly and helpful as well! They definitely have made a customer for life!
Great selection. I got exactly what I came for. Smooth process. Nutasha was a great help!
What the hell are these prices, are you crazy to treat customers like that? You do not deserve to give you a star. My rating for you and all my family is zero because you did not repair our car well and perfectly for a lot of money. You just want to take money from customers.
Have always been using their maintenance service. Trustable, kind, honest. highly recommend
Great experience for me and the staff was friendly as well. A special thank you to my salesperson Natasha C. She was completely helpful thank you very much. So for my salesperson I give her 5 stars+ But as far as service and cleanliness of my vehicle highly dissatisfied my oil still not changed all they did was reset the oil life. That department has to do better
Hanan was amazing! She and the sales team went above my expectations when I went in. I am extremely happy with my new car and will always come back to the Dearborn Nissan dealership.
Great service! Thank you Nabiha, Nadim, and Amir for your service. It was great dealing with you!
Got great service, fair price & quick delivery. Thank you Ali for being awesome.
Took my 2014 Rogue there that was throwing a P0776 code. The same code Nissan put a TSB out there showing them how to fix step by step. before I dropped my car off I called to make sure they actually fixed the transmission of the vehicles they sell. was told yes. So, the truth is they will only read a code, and reccomend replacing the entire transmission to the tune of 4k, because they wont actually work on them at all for any reason. the only answer is full replacement. The skill level of the tech is that of the guy with the code reader at Auto Zone, not to insult the workers at Auto Zone, because theyre actually honest and arent looking to rip off customers.
I came in looking for a car.. and dealt with Nadim he refereed me to Nabiha her service was phenomenal, she gave me the greatest rate for me and my family she was very personable, considerate, and helpful 10/10 recommend ask for Nabiha
I want to thank Nabiha for helping me at nissan of dearborn, i was looking to trade in my car and she was very professional and respectful. she also introduced me to her finance manager and he explained to me all i needed to do. definitely i will be coming back to see her shes great! thanks nabiha and amir.
I wanna thank Nabiha Mustafa for making my experience at Nissan of Dearborn unmatched. She went above and beyond and got me approved for a great rate. Im in love with my new Rogue!! She was so respectful and polite, I recommend her for sure. Also i wanna thank Amir and Nadim for making everything possible.
Awesome experience at Nissan of Dearborn with Ms. Nutasha Cooksey. In the market for a new or used vehicle stop by Nissan of Dearborn and check her out. Im very pleased with my experience! Thank you Nutasha!
Iam really happy that I came here today being serviced by Nutasha L. Cooksey, but she makes you feel really at home here and her customer service skills is truly excellent, please keep up the good work. 👍👌🎉
I had a wonderful experience with Nutasha during my purchase of my Murano..Job well done
Great service enjoyed working with yourto sales person GREAT JOB!!!!!
Had good day with nutasha cooksey a good deal with new car
I came into Nissan of dearborn after being dismissed from another dealership, and Nutasha Cooksey keeps stating that she would get me in a car. Today they accepted my old car and got me into a new one. I am very grateful I been without a car for a few weeks and got nothing but dead ends but today I was Blessed, thank you, Guys.
Ali helped me out with getting a new vehicle and I was very happy with the service and my new car. Thanks so much!
Natasha Cooksey did a wonderful job helping me get into a great car. Would recommend her to anyone going thru the stress of getting a new car made it easy affordable and even a little fun. I will be sending everyone I kno in need of a car to her. She is also a very sweet person with a great smile!!!!
I spoke to Ashley she is so kind and friendly really good to work with . I really recommend her to anyone out there that’s looking for a truck or a car .
Nutasha was wonderful!! She helped me get into a vehicle and worked very hard with the rest of the Nissan team to make things go so smoothly.
Nutasha was so much help she got me into a new vehicle with a low down payment. If your looking to get out of your old car then come to Nissan of Dearborn and ask for Nutasha.
Very friendly staff. Jaafar and Nadim accommodated my needs accordingly was over and above my expectations. well definitely recommend friends and family.
From our arrival we were greeted like family Hanan Hider our sale consultant provided excellent service she found us a Beautiful 2021 Rogue SV trim our wait time also very short fastest I have ever experienced.Great Job Nissan Of Dearborn!
Hanan Haidar is one of the best. I purchased my Nissan rouge with her help. She made sure that I didn’t leave unless I was satisfied. She was helping two other customers but I didn’t feel like I was being ignored because she kept updating me every 5 mins maximum. Thank you Hanan! I will definitely go back!
The Staff at Nissan of Dearborn was very nice and professional they acknowledge you soon as you walk through the door. I highly recommend going here to buy a car when you do please go see Mrs Nutasha Cooksey she’s the best
Sales Manager informed me I cannot pay cash, must take out loan. Appears to be a business full of kickbacks.
Helped us get out of our carvana loan and into a new lease quickly and we’re very pleasant to work with.
Good morning..I went to go look at a 2020 nissan altima on Tuesday July 6th and for the first time I had a good salesman when I walk into the dealership..I was greeted with a smile and hand shake..the salesman name was Ali..I give him a 5 star for helping me get my 2020 nissan altima
I can’t recommend Ali at Nissan of Dearborn enough. He’s knowledgeable and fun at the same time.
Great friendly and efficient service. We had an emergency and they tended to us quickly. So grateful!
Excellent service overall. Greatly appreciated the efforts of our sales person, Hanan
These guys did a great job getting my car fixed, will definitely go here again for any future work. Didn’t have a single problem or hassle :)
Just had a great used car experience with Nutasha yesterday. Not a typical dealer experience. We made a deal and she got it approved: no annoying meeting with the closer. Love the car and definitely recommend the dealership.
I walked in a wanted to get my oil changed and a tire rotation. The mechanic come back and let’s me know that my air bags were being recalled because of faulty set up. He had some in stock and exchanged them free of charge! Not to mention my air bag sensor was faulty as well and they changed that also for half the price! First time in a Nissan Dealership and they definitely left a good impression on me.
Worst dealer I’ve ever been to in my life. Careless rude customer service. They try their best to run away from honoring Nissan warranty. Long wait time for service. I order some parts, they said couple days will be here four days later and no parts- a week later parts arrived- wrong parts totally different than what I ordered. Went back there again to get a refund and it’s a hassle. Tried to get the correct order and now they increased the price they quote me earlier. I wonder how an establishment running this way still in business. Never going there again
Excellent service took care of my check engine issue even without an appointment didn’t get the lady’s at service advisor but she helped me a great deal
Poor customer service. Rude. Poor communication. Only concern is charging. Not listening to the customer or what the customer needs. LAZY employees
Excellent attention, service and communication through my shopping process of the vehicle. Definitely a good job to handle clients and the fact they werent pushing me into a sale, gave me more confidence to consider this dealership. Everything got solved by mail and phone communication and well explained during the process.
Great dealership. Helped with all our needs. Thank you.
Jaafar at the service center and Ali at sales are the best! Very professional and great service.
Yes I love my car. Clean and safe here.Nutasha Cooksey is the best! Go Dearborne Nissan
Great service, great deals, and most importantly, great cars!Zahraa is a superstar. I highly recommend talking to her!My wife and I got to test drive a few cars, Zahraa explained the features/benefits of each car and gave us the numbers that we would be working with. The manager looked after us on pricing too. We’ll definitely be doing business again.We walked out with a sweet deal on a Nissan Rogue Sport :) Great car!My 2 cents: if you’re in a rush, pick a different day to buy/lease a car... Set aside a day to look around, do some test drives, get paperwork done and wait for detailing. It won’t take a whole day, but you can take your time and enjoy the experience.Thanks Zahraa and the Nissan Management Team!
Nutasha did a great job getting me into my new Nissan!
Very professional.. only place I trust with my vehicle
Took a 2017 maxima to Nissan of Dearborn with smoking problem, the car has under 31k miles.Their initial diagnose was that the car had too much oil in engine even though I started that I checked the oil before I came. They recommend to drive the car about 200 miles and that should take care of it and charged me 152.00When I got home I checked the oil, it was low (took pictures of oil stick both sides)Few days later I took the car back when I was there I asked the service manager to check the oil. It was lowThe next day I got a call from the dealer stating that they need to run couple tests and it is gonna cost625.00, i gave the ok being convinced that it is under factory warranty.The next day I received a call saying that Nissan is not honoring the warranty on the car due to negligence even though I provided oil change recordsNissan company is robbing consumers of their rightfully and paid for warranties and not living up to their obligations to stand by their products,therefore I will not buy Nissan nor I will recommend Nissan to anyone
Amazing place! The workers especially Nadim went above and beyond and helped us through the entire process, he went over every step meticulously, and with great patience! Thank you for all your help! 😌
Good Job Natasha!
The service is great. The salesman was very helpful. The workers had warm personalities. I love my new vehicle.
I love nissan the best customer services. And the best 🚗cars I love nissan.
Highly recommend this location and especially Hanan H. She was awesome and made it a pleasant experience!
Excellent customer service very helpful been with them since 2017 ! I got my whole family and friends to there ! Always go there for my new lease / buy I encourage everyone to go there and check them out you won’t be disappointed! Ask for Nadim Farhat a sales rep ! He’s always in and would try anything to help you out in every way possible.Love your local # love Dearborn ❤️
Excellent and very professional customer service! Hanan was a pleasure to work with while purchasing my new Murano. Thank you!!!
Horrible serviceYou had the opportunity to speak with meYou called me after I put my review and pretty much tried to defend your mistakes. You misdiagnosed what was wrong with my vehicle. You also put a nail in my tire and decided to not do anything about it. Than you call me after I gave you a bad review trying to defend your mistakes rather than satisfy your customer.
Hanan took great care of me!