I haven’t used their sales department, which I hear is great, but my issue has been with their service department. Don’t get me wrong, the people there are nice, but the last two oil changes I got there were not done correctly. I’ve been going there for years for complimentary oil changes, but the last two, they didn’t tighten the oil cap and I had to pay for oil out of pocket just to get it to the shop and they also didn’t place the oil filter properly. No issues for years and then two back to back, I just take it elsewhere now and pay to get it done. Now, other services I’ve received I get done significantly cheaper at this new shop too, from tire alignments to general service on my vehicle. The final straw for me was when my steering wheel/ignition section was slipping into the console. They charged my over 100 dollars to “fix it” because it was “very difficult to disassemble.” My new shop said it was only two panels, and how did the new shop know? Because not even a week after the “repair” by Toyota, it was slipping back in again. The new shop determined it was because they didn’t tighten one bolt that was the cause in the first place. (Just an FYI, the ignition was sinking in to where I couldn’t even start the car, so I had to have it done.) Honestly, I was just over the lazy repair work from Toyota and half the things they said I was “due for” the new shop said weren’t a thing or were unnecessary. Again, I’m sure the sales department is nice and the people I talked to in service were nice, but I was so tired of being inconvenienced and overcharged with Toyota’s service department.

Daytona Toyota is simply the best. We got a real good deal in the used car dept on a camry. Service dept it top notch. Go see Tanya Kays for service. Nothing but good to say here.

They are honest as the day is long: Steve Robinson was great- 3 yr old Camry that hadn’t been serviced in 15 mos. I thought I might need a battery or tires but all items checked as okay. Everyone I encountered there was super friendly and helpful. This is the only shop I trust to service my car and this most recent visit reminds me why.

Awesome service and super friendly knowledgeable advisors.

Always helpful and friendly very fast check in!

Kelly was really great, 4 hours seemed a long time for a check engine light diagnosis, like the have a TV room, a quiet room waiting and outside waiting areas!!

Oil change was seem less, and it was done in 30 mins. They also verified my brakes were good. No pushy sales, very happy with the service and Emily did a great job of checking me in and out!!!

Great service fast, professional. John L. and staff get it done. Thanks

Rise helped me with the tiny issue with my bumper. I want to thank her for solving my problem.

Friendly,and quick service. Ill be back.

Have been going to Daytona Toyota for several years now. They try to get you in and out as fast as possible.

It Was Good I Just Went With My Grandma so they can look at her tires,Windshield wipers

I live in Orlando but found it worth the drive for the savings for original Toyota parts. First time buying from them and drove to pick up my parts with their curbside pickup. Staff was friendly and they helped load the sienna tailgate door and other parts for me. Wish I was closer but any large Toyota items I am definitely going to them 1st. Thank you!!

Always great service. I’ve noticed that they will overcharge for many services (as expected by any dealer) but their customer service is always great.

Great place wonderful friendly people done got 3 new cars from there .

Emily is the best service rep that I have ever had in over 30 years. Not only very professional but kept me updated throughout the entire process.

Brought my truck in for a complimentary oil change. It was done very quickly and the service representative was very polite and go me in and out fast. Highly recommend

Jennifer was a rude. Don’t come here.

Very helpful and fast service with my flat tire. Friendly and reliable service

Didnt push unnecessary services, I appreciated that

Good service. Friendly, knowledgeable service managers, nice waiting rooms, one for reading, and safe snacks. I have bought two SUVs there and plan to buy the next one there as well.

Love it here! They seem honest and I would say fair prices for a dealership service department! Super flexible with times and dates.

As always, great service.Angel Otero has been nothing shirt of fantastic from the begining. Exceeding my expectations.Awesome staff!Thank you Daytona Toyota!

Very expensive service feel like lexus or BMW service..all service guider or clerk try to make more commissionsI m using this location last 16 years but last 3 to 4 very bad management try to make more money so and employe charges over charges labours exmpl u call them they suggest 199 and them employe charges 299So very expensive I cheated 2 to 3 timesSo I say buy original parts from them then go local toyota specIalist

Does an excellant job servicing our Lexus.

Excellent experience - service person Steve Robinson was an absolute professional along with Daytona Toyota staff. Travelled from out of town and encountered a transmission problem - Steve and Daytona Toyota identified what the auto needed and worked to not only fix the problem(s) but save me $. Well done - would recommend to anyone.

I got my truck in on the assigned time and out within an hour no problems no issues they do a good job

Went with my mother who had an appointment at 10:00am. Went to desk 4, that was unmanned, as directed. Not a soul spoke to us as we stood there. We waited and waited at an empty desk. Our car had to be moved to the side while other cars filed through. Finally, after 10am, our service agent shows up. No explanation for her tardiness. My 1st experience getting service from a dealership will be my last.

New tacoma part fell off would not replace it.i paid for part.service manager needs csf education.

They always take great care of my truck!

Great job got me in and out in an hour with oil change and tire rotation

We owned a Toyota when we moved here and they serviced it very well. Then we purchased a Tacoma from them. They have continued to be very good at servicing our truck. This week we brought the truck in for some warranty service and there had been a mix up in our loaner car. CJ Kinch stepped up and was able to get us a truck to use. Then Angel Otero stepped in to make sure that the work was done correctly and quickly. We are very pleased with Daytona Toyota as a whole. We love our Toyota and will recommend this dealership to everyone.

Love Daytona Toyota been dealing with this dealership since 2006 the service department gets A1 Plus in my book Karen kudos to you for catching another service advisors expensive mistake thank you so very much you are appreciated

Recently had the spark plugs changed in my Toyota Tacoma. Come to find out they replaced the 3 on the “easy” side but never changed the 3 on the side that’s a little harder to get to. Will never get service here again. Liars and thieves!

Fast, courteous service

Only had my free oil change done, but that went well.

Thanks to my super heroes. mr. John ms. Cecea toyota🙏🏽

Karen is pretty good. She knew about the recall on my car. Great place to go for service.

Excellent services, quick and very efficient. Great customer service.

Go to Deland for superior treatment!

Always feel like Scott really cares about his customers. He is the best service writer! (If that is the correct title).

I made an APPOINTMENT! for service, and They played Games!, ... Trying to sell me a New car And DELAYING a Simple Oil Change!! UnProfessional behavior!!

What can I say theyre good at what they do.

I had a great experience using the service dept for the first time. They said it would take an hour and my car was ready in 55 mins

My Highlander had a recall so that work was performed, plus regular maintenance. The dealership graciously shuttled me back home while they worked on my car and picked me up at home when the work was done. Lucia, the shuttle driver, was a competent and friendly driver. She represents this dealership well.

I only went for a quote $ for coolant, water pump, thermostat, upper and lower radiator hoses etc. The way they price it is confusing. Looks like $800. 11 y/o FJ Cruiser 60k time to get it done. Pan and Gasket is next.

I didnt have an appointment for the device center. I just bought my car in and told them what was wrong with it. Very quick to fix the issue and Steve was awesome.

Outstanding service! The Service Department is one of the most efficient Ive ever seen. Service Advisor Steve was prepared, professional and knowledgeable. I highly recommend this dealership.

I enjoyed the service department but be advised you have been told be careful of the sales. They dont communicate very well so if you do business with them make sure you repeat everything that said and get names of whoever youre dealing with from and to.

Super friendly and helpful. Explained proper operation of 4 x drive, even though did not buy truck from them

I just called and asked for a quote on getting my brakes and rotors replaced for my 2015 Camry. I was put on hold and then after awhile sent to a voicemail without being told anything. I thought maybe it was an accident. So I called back and said Im sorry I just called for a quote and a lady said oh and hung up on me. I guess I will find somewhere else to spend $100s of dollars. You should probably fire who ever is answering your phones because I doubt Im the only business lost from her laziness. Not sure how its so difficult to tell someone on the phone a quote or simply could have told me someone would call me back with a quote or information. Literally anything besides hanging up on me.

Daytona Toyotas service center provided excellent service for my vehicle regarding a recall item that I needed.Their staff remained professional and polite to my family and I, even while everyone had to be cautious of safety and social distancing.From the receptionist to technicians, and a special thank you to the Service Director CJ for providing me follow up throughout.

We came in for our typical 10000 mile or 1 year oil change and overall check-up of the vehicle. Very good service as always very conscious of the medical problems around us with the covid-19. They wrapped the steering wheel and all the door handles and all of the service workers had masks hand gloves. We are very pleased with them

Courteous and responsible, been doing business here 20 years, would not go anyplace else.

Fast. Good.

Very well organized place and friendly staff.

Always a pleasure getting service here, traded my old vehicle for a new used vehicle. The process was long but I barely had to do anything. Kiki was awesome to work with on sales.

Scott in service was absolutely amazing. He went above and beyond to help me out, and it shows that there are still some individuals that care out there. If youre in need of service I definitely recommend going to see him!!

Very organized for the amount of people going through there. I was in and out in 40 minutes for my vehicle recall

Always excellent service and professional-Cio is wonderful makes you feel like youre the only customer and forever with a smile. She is Ms. Personality Plus!

Fast and friendly service .

Greatest Toyota dealership in Florida. Highly recommend them

The worst place that I have bought a car from. Not only because of customer service but they will call you every day 3 or more times a day trying to badger you into trading in. Also the service tec snooped through my belongings, blasted my ipod and never turned the volume back down and scratched my door panel.

Awesome service! Great people. Hanna was great, got me in and out with the right parts. Thank you.

Got an oil change on my new car. Staff were very friendly as always and I was in and out in 45 mins

Daytona Toyota service department is unprofessional and disorganized. I have been there multiple times and they can never find my name in the system. I have made multiple appointments over the phone for a simple oil change and they did not send me a confirmation email and forgot to put me on the schedule so when I got there I was not able to be seen. They did not apologize for the error of their poor customer service and told me thay there would be a wait up to 3 hours before I could be seen. This place is unorganized and lacks communication between staff members.

Great service

Friendly and easy in and out. Had diagnostics run to identify problem. Replaced alternator and had oil change. Took about 3 hrs. Free WIFI and had vending machines in waiting area.

Prompt. On point.

The best service place Ive ever had. I enjoy going there, because of how respectful and efficient they are!

In and out in 45 min. Great customer service!

They do such a great job servicing my vehicle!

I purchased a new car and I have never been happier had my first service and everything and everyone was just superior.

Great service

Exceptional service. Angel was beyond awesome and is an asset to this service department. Will definitely be back. Thank you Daytona Toyota

To get my brothers truck fixed.

Beware. My neighbor was contacted by this dealership offering to possibly lower her interest rate on a vehicle purchased here two years prior. English is a second language for her and she has difficulties with reading and sometimes understanding English. I went with her to make sure that she understood what she might potentially be signing. We met with a salesman, and almost immediately I could see that they wanted to sell her another vehicle, not refinance her existing vehicle. When I told the salesman that my neighbor was there to hopefully lower her interest rate, not buy another vehicle, he told me with a straight face Thats what Im trying to do, all the while trying to get her to pick her new car. Practices such as these should be investigated by the FTC.

I had an issue with work performed and called about it and the manager was condescending, in so many words called me a liar, refused to accept any responsibility for endangering my family by the shoddy work performed, and claimed I was uneducated. They also gave my wife a list of things on the car that needed to be performed. We brought it to another mechanic which pointed out the dangerous work performed by Toyota and the fact that the things wrong with our car were non existent. We did have brake pads put on by the other mechanic that were only 50% worn.

I am highly disappointed by the lack of service I received from the service department. For two weeks I tried reaching someone to get pricing information. After calling corporate and they got me connected with this guy there, he was kind of short and condescending towards me. I tried calling one more time and still have not gotten anyone. This is ridiculous and just to think I was going to purchase from them soon. I surely will not

Service was very fast but holy hell are they expensive! $20 higher for an oil change than my dealership back home!!

Excellent service very good

Great staff and sales division. You can find the vehicle that fits you perfect.

Took care of our 2007 Camry by ordering a new oil pan to have installed by Kia of Deland after they cross threaded the oil pan bolt and caused it to leak after changing the oil. They didnt accept responsibility at first but after taking the car to Toyota of Daytona the service manager professionally took care of the problem

Decent and attentive, but getting too busy, and their pricing on repairs is at or near the top end of what it costs overall.

I always get great service here. Love the nachos and chili for a snack

My car said it needed maintenance we discuss it and decided to take care of it later . So I left once I got on the road I noticed the maintenance soon had not been removed from the fash screen

Usually I have a pleasant visit. They serve hot dogs and nachos for lunch to their customers. Free!!!! Also coffee and cakes for the early bird.

Geovanny kept trying to sell me a Different car then the one I was interested in. He didnt even bother giving me a price for the one I was looking at . So I ended up buying a car at a different dealership. Terrible Customer service.

Positive, masking being practiced!

Great service! Excellent prices!

They were nice and quick and explain with clarity.

Daytona Toyota and especially Karen in the service center deliver top notch service.

Long wait times. No attempt to work quickly

Have been very accomodating to me !

I always try to take my car to the daytona toyota, but mainly because they know exactly what to look for because ITS TOYOTA. This time they did help us out with an oil change, but recommended a front end alignment and balance. After telling us it would be almost $200 I went nextdoor to the sales office where I bought my car to find out why my extended warranty didnt cover that. To find out it in fact DID. They walked me back with contract in hand and told them it was covered. So ok here we are doing repairs that I personally told them needed done a week after I bought the car. The lady comes in with the paperwork for us to sign and shows us the alignment sheet. The worst side was 0.17 out. I know from working with cars that that alignment was not necessary, and they tried to charge me out of pocket for it. All in all yes I will take my car back there but I will be prepared next time.

Great service department Karen did a great job

Gabriel very very fine salesman very polite very knowledgeable he himself I give 10 Stars 😉😎😃

Great service and FREE lifetime oil changes..make Daytona Toyota UNIQUE!!😎😎

They did a great job, a lot of work was needed Tanya was a great help.

I have purchased two cars here....everybody there is awesome!!!