Unprofessional. I was not surprised to see that others have experienced being hung up on after requesting additional info about their invoice practices. Lydia Caplan (who is an officer of this company) was extremely rude over the phone and refused to provide me with documentation to support the additional fees she added to my service AFTER I had already paid in advance for my service. I would not use this service again or recommend it to anyone. Do your research and find a service that is honest and places importance on professional client service.