This was the faster car purchase I have ever been through. Jaime was great and informative. He did not send me back and forth to the manager and did not try to keep haggling about the price. He listened to what I said I wanted and did not try to convince me to purchase something else. It was a great experience and I am very happy with my truck.

Wonderful!! Went this morning with no appointment. Called and made one right away. The gentleman that helped me is named nick. Very nice and respectful. Answered all my questions. The cashier was also very helpful. Neither of them rushed me along. Waited a little over an hour which is totally agreeable. This branch is way better than the one in sunrise. That one has horrible service. I am willing to take the extra time to drive to Weston.

Robert was so helpful when I came last with a minor issue with my seat moving back and forth. They had to order a part and they were able to get me a rental car that day so I could on with my business. I really appreciated that and they were so friendly

I recently took over the upkeep of my car due to my husband’s passing. Our service advisor is Robert Toppas and he patiently and effortlessly guided me through the process. Wait time was minimal and my car seems better than ever!

I just got my first car and I love it. I got a 2022 Sonata, and it’s just beautiful. All thanks to Daniel, who was extremely helpful since the moment we first walked through the door. We were expecting this, since Daniel was recommended to us by a friend, that’s how nice and caring he is. We all know the situation the vehicle industry is facing, even with this being the case, Daniel was able to advise us in what our best options were. And I say us, because both my sister and I walked out with cars. Ask for Daniel! You won’t regret it ❤️🎉

Cory and Fred took care of my car today. There was some confusion about whether there was two recalls or only one and if the part needed was in. It was one recall and one software update. Unfortunately the recalled part wasn’t in so I’ll need to come back a second time, very inconvenient. Normally the appointment maker won’t make the appointment unless the part is in. Not sure what went wrong. But the guys are always working hard to take care of me and my car, so I appreciate that.

A couple of months ago I made a first review of the car wash at Rick Case Hyundai being outdated and broken. Today I’m happy to report that my review was taken seriously and a complete renovation was done.I’m quite sure Mr. Rick Case would be proud of his legacy for high standards continue to be uphold! Here are the pictures or the new car wash, what a change!

As a first timer to Rick Case’s Service department Hyundai, I found your service department advisor was very caring and knowledgeable to my concerns.unfortunately, the parts and materials we’re not available at this time. Advisor was apologetic and me that Rick Case will be in touch, to reschedule an appointment when the parts and goods are available.

I had wonderful service from Isaac M. In the service department. He was so nice and attentive! Very helpful too!

Aaron ensured the purpose for my service was completed in a reasonable time. There was no hassle or long wait time for an oil change and light replacement. Thank you

Our third time back buying a car....hats off to Jorge! He makes us feel like family and always goes above and beyond for our needs. He is an asset to Hyundai. We will continue to keep coming back as long as Jorge is there! Also want to say Malik was so sufficient and moved us very quickly. A real character but just what Hyundai needs. This team of gentleman are exceptional and deserve a raise or generous Bonus!! Very satisfied Customers

One of my best experiences ever purchasing a car.... from the moment I walked into the door to driving off the lot Every staff member was courteous and considerate to my needs. Definitely with more than I planned for and couldnt be happier.

I’ve been a loyal Hyundai owner for 15 years and have gone to Rick Case Hyundai for just as long. Unfortunately I will likely not be a Hyundai customer any longer. I drive a 2016 Hyundai Tucson and several months ago my front driver window regulator broke and I immediately had it repaired.Two weeks ago, my front passenger window regulator broke and 4 days ago both my back driver and passenger window regulators broke.Hyundai was not willing to work with me since I was just barley outside of my warranty. I had to pay for everything out of pocket when it is very obvious that this is a bad part that should be under an extended warranty. The people who tried to help me at Rick Case Hyundai were very kind and I feel they tried to do their best, but after spending thousands of dollars having an obviously bad part repaired, I can no longer be a proud Hyundai owner.

It is always a pleasure to have Isaac Mishkin assist us with all of our vehicles. Because of him we own three Hyundai vehicles and we just had our son’s girlfriend also buy a Rick Case Hyundai at your location.

As always great service. Issac has always been my favorite service representative. He gives great details on the job at hand. Is very professional.

From start to finish Rick Case Honda has been amazing! I purchased the perfect car for family and Luis was so communicative and answered every question. He took the time with us to show us every feature of our brand new 2022 Palisade. We will definitely buy another Hyundai in the future from Rick Case Hyundai!

Yende from sales is impeccable. He knew what kind of car I wanted, the price I could pay and he made it all work. He was by my side every step of the way.

I was told the car was suppose to come in today or tomorrow, I said let me know when it comes in and ill be there. A few hours later I was told the car is there and what time I can come see it. So I dropped everything I was doing and drove to the dealer which was more than a hour drive away. When I get there, they tell me they dont have the car but I can look at other ones that I am not interested in. This was a total waste of time, money, miles, gas and tolls. All to deal with a bunch of unprofessional people, such a scam just to get me to their dealership. Definitely not trustworthy. BEWARE.

They advertise cars on Carfax and then when you go to the dealership the price is $3,000 more. And when you have to argue and prove your point by showing them their own advertising in Carfax they reluctantly lower and say it is because you did your research. When confronted with this they will laugh in your face and this was from the manager of sales! Oh and lets not forget the $2850 for their reconditioning fee. The car we looked at had several flaws and they refused to even acknowledge them. This is the worst sales for a car dealership that I have ever experienced

Thank you Rick Case for employing the Ambassador of your company. Isaac, my Service Manager understands not only the needs of the client, but goes that extra mile to ensure that my experience never ends less than perfect. Isaac, encompasses the motto of the company and guarantees that you leave feeling that i am special and unique. Rick Case will always have my business as long as Isaac is my Angel, Savior who makes all that is scary and unknown go away. Thank you Isaac, you are a remarkable human being and truly an asset to the company.

Rafael was a fantastic salesman. This young man was very attentive and personable. Although we spent a lot of money. I left without any buyer’s remorse. I would definitely buy there again. And buy from Rafael again.

Extremely personable very friendly and knows his stuff! Terrell approached us with open arms and didn’t rush us into purchasing a vehicle we didn’t want. We test drove the vehicle of our liking and he explained every single feature in a way where it was learnable this guy knows his stuff! Highly recommend this gentleman and I’m not the type to write reviews but for Terrell this was well worth it! Anyone interested in buying a Hyundai or Genesis make sure to ask for Terrell!!!

Had an unfortunate break down of my wifes 2013 Hyundai Sonata due to a valet parking incident at Memorial Hospital West. Long story short, the vehicle was taken to Rick Case Hyundai in Weston for repair work to the transmission lever shift cable. The service manager, Corey Wells, was outstanding in all aspects of this incident. He contacted me that the service department had received the car late afternoon, advised me of the shift cable having been broken and called me the next morning that the vehicle was repaired and ready to be picked up. Excellent service. Very fast turn around repair time.

My entire experience was very positive and the entire team was friendly and great to work with! Thanks for helping me get the best deal on a lease! I’m a very happy customer!

Our experience with Rick Case Hyundai was Exceptional! All staff were helpful and treated us with such respect. Facility was clean. Restroom clean. On a Sunday everyone was ready to answer ever question we had. Even showed us the difference between a Limited and Standard Palisade

Have been coming to this dealer for over 10 years. Daniel G. Is always so helpful and always works with me to figure out what works best for me. I have never had a bad experience with any Hyundai I have had. Awesome service all around.

Rick Case Hyundai at Davie, they were all very nice, friendly and knowledgable, I went to buy the car I saw online, it was available. No gimmicks. They work with you to get you lowest interest rate. I am happy with my Santa Fe Hyundai. I was out in 2 to 2.5 hours. I would highly recommend them to family and friends.

My service advisor Joel is AWESOME and always goes above and beyond to help me out.

Wait time was accurate from the service tech. Waiting room was comfortable with good accommodations.

Simple. Called service dept, got an appointment, showed up. Service rep. Daniel (very professional) helped me within a few mins of arriving. 1 1/2 hours later the car was ready!

I went to the Hyundai dealership in Davie to upgrade me car and the staff was very courteous and friendly. I had the pleasure of working with Bill who went above and beyond to ensure customer satisfaction. He was very patient and kind and did it all with a smile 😊.Thank you Bill for all your assistance. You are truly a dedicated and valued employee and I would recommend anyone to come see you.

I am finished with this dealer. First, the person who answers the incoming calls has the personality of a penny. With that thick accent who speakers so fast the it hard to communicate with her. She doesnt understand her job

It was a great experience. Bill Silva, our salesperson, and Neal Massey, the finance Manager, were very helpful, and patient, and answered all our questions and concerns.

Isaac is the man !!!!! He took his time, he was incredibly informative, and was a exceptionally helpful. Top notch service from start to finish ! Despite the complication with my wife’s tire, we still had a great experience.

Overall the experience at Rick Case Hyundai was a good one. Ivan Rodriguez was very professional and courteous. Cesar Torres made the financing portion as painless as possible. The main reason I don’t give it 5 stars is that we were never told the car we leased was a demo and also never did a walk through to mutually acknowledge the few knicks in the car. There were a few that we photographed and sent to both Ivan and Cesar to be included in our file to the bank.

Overall, far more efficient that Rick Case in Plantation. Although the Weston/Davie location is further for me, it was a pleasure to deal with personnel that care.

Excellent and fast service! My service advisor Robert Toppas was excellent! He explained everything in detail. Extremely help self and courteous. He arranged to have the shuttle take me to work and back. The shuttle driver was also very kind I thin his name is Eduardo very polite and courteous. Overall I had an excellent experience!

Every time you call the dealer, the automatic response tell you, car wash is free as well gas. Well recently I had oil change service done at Rick case Hyundai at David . None of those services were offer to me . When the car was ready, no one called me to let me know. I have to call and the guy was helping me left home without telling me first my car was done .

I always have such a great experience here! TD Newsome at the end closest to the lobby and farthest from the garage is the best! He always remembers me and gives such great and fast service! I swear every time I go to him I am out the fastest! This is the best place for me to go whenever my car needs anything. It’s a 16 mile drive from my house but always worth it to drive the extra miles and get great service!

Went to Rick Case VW first since I was looking for another car, then I went to Hyundai and found Jaime Calderon, a kind, fun and very cool advisor who helped me right away with the Tucson Hybrid I fell in love with. Services was top notch, all members very supportive, but Jami was the best above all. The whole process was smooth, so Im glad I went there and now Im a happy Tucson Hybrid owner.

Everyone at the dealership did a very good job and made the whole thing easy. Thank you!

Went in for regular service today, had to wait at the dealership because I didn’t have anyone who could pick me up at the time. Corey Guy was courteous and very sweet. Had my vehicle serviced and ready to go in an hour, which was great! Thank you Corey!

First service on my new Santa Fe. And omg it was so seamless. They advised me ahead of time that it would be about two hours. And they finished in about 45 minutes. They even offered me assistance if I wanted to be driven to any specific location. Daniel was very helpful.

Go to this location of Rick Case Hyundai Davie! Way better than the other location on 441. Terrible experience there buying my 2019 Tucson. So I drive further to the Davie location. Friendly staff and serviceman. Very trustworthy, unlike the 441 location. 10/10 recommend!

Staff is nice and helpful. But the waiting time for a service is extremely long. An oil change and tire rotation that can be done in 20-30 minutes in any location, here itll take 3-4 hours. Great dealer, great people but the slowest service ever. Cannot give more than 3 stars.

Great experience buying our new car! We were very happy with the service that we received at Rick Case Hyundai. The staff was courteous and attentive to our needs. We felt that they listened and understood exactly what we were looking for. We are very happy with our new Tucson.

Joel, provided phenomenal customer service.The waiting area was extremely cool, clean, and comfortable. Rick Case, provided an Eating area, and gift shop. Joel set up a complimentary shuttle to a local shopping and eating area, while the car was being worked on. Joel, knew I was under time restraints, and worked to get me back in my car as quickly as possible. Thank you Joel for the tremendous service.

Service was great from beginning to end. We received a call verifying our appointment. We received a call letting us know what service was needed for our vehicle. We were given the cost and we approved. Within a couple of hours we were notified our car was ready. When it was time to pay Mr Clark got my paperwork back from the Cashier and handled my payment because the Cashier was very busy. Absolutely great service all around.

My service writer Issac was very personable, professional and knowledgeable while listening very carefully and addressing all my problems. Not only did they resolve my known issues but also replaced an additional part I was unaware existed, all being covered by my extended warranty. The only complaint I have, is that wherever I bring my vehicle for repairs, additional problems seem to exist. Not being very knowledgeable concerning automotive needs, I am at the mercy of the professional, not really knowing if the recommended repairs are legitimate.

GREAT SERVICE QUICK AND PLEASANT THANK YOU AGAIN KIND COURTEOUS GREAT

If you have the Rick Case Rewards card, I recommend you to use the car wash station. Its the best of all the Rick Case dealerships. As for the dealership, the staff is friendly and they work with you to make it possible for you to have a new vehicle.

Fred in service waqs great. However I brought my own oil but Hyundai supplied my oil filter and I was charged $14.46 and 14.20 for the oil change. Using your oil the price is $34.00 for oil, filter, and service. I was charged $29.78. That is no way to treat a VIP customer. I want the $14.20 refunded to my bank account. The invoice number is 625562 and the date of service was Sept 14, 2021 to Sept 17, 2021.Thanks,Al Caroccio

Luis was a great sales man. Kind, patient, knowledgeable, everything you want. The other staff were very friendly and helpful. This is my second car from Rick Case. And I will continue to drive 30 minutes out of my way just to get my next car.

I appreciate the way my service advisor ( today it was Nick Marquez) explained what was wrong with my car in a way I could understand. He also explained my choices as far as repairs and the cost of each. When I asked for an oil change along with the repairs, there was no problem. I was surprised at how quickly my car was ready! All in all, I was very pleased with the upfront explanations of my cars problems and my repair options, and Nicks friendly courtesy. Thats why I keep coming back.

My car is a 2021 Hyundai Sonata Limited.I Love it!! However, it developed a problem.I made an appointment with the service manager his name is Corey Wells.Mister Cory Wells was knowledgeableAnd assured me that Rick Case Hyundai was going to handle my situation. Let me just say this, NOTall dealerships are the same! This placeruns just like teamwork. I was very impressed frankly amazed. I will not go anywhere else but this dealership and I will tell my friends and my family and whoever else wants to findgreat service and such kind people.

My service writer was very professional and knowledgeable . His estimate on what times my auto would be ready were accurate. He also showed concern as to how I would spend my wait, arranging for a driver to take me home and bring me back. He was most pleasant.

Excellent experience. Jacques was friendly, fast, and just all-around amazing. Tracy took care of our financing and was also very nice, professional, and helpful. Will definitely send friends and family their way.

Claudio is fantastic. Listened to exactly what I wanted, pushed for an amazing deal, and I was in and out in less than three hours, which Is actually a record when it comes to purchasing at the dealership. I have never been so impressed and happy with a car buying experience. I highly recommend them.

Dealt with Chad. Spoke to him first day I showed up, bought a brand new Hyundai Venue 2022 same day. Highest marks, very satisfied. Want to ensure Chad gets the recognition he deserves.

Really never disappointed in the service on numerous Genesis and Hyundais over the years. . .spans dozens of visits

Overall great experience! My sales consultant, Eddy, was phenomenal. From beginning to end he was super friendly and helpful in walking me through my decision.

Everything went smoothly. We started with Jose who turned all over toEddy Dominguez who was just wonderful and had lots of patiencewith us. He is just a wonderful person and made it easy for us to makeour decision.

Great service Daniel is very attentive and cordial. They always take care of my car right away.Rick case Hyundai in Davie

The experience was wonderful service adviser Cory was excellent.

Great and fast service. Friendly atmosphere

I am very upset because today we went to look for the car that we had bought and they are wanting to give me a different and smaller version than the one we had bought.The seller never disclosed us that the version he was going to give us was less than the one he had shown us, and on several occasions he assured us that it was the SAME CAR in another color.Now I am calling Rick Case and the manager does not want to attend to me because he says he is very busy. They have time to sell and deceive customers and they do not have time to assist us at the time of claiming.I am going to dedicate myself to telling this experience in all the places and places that I can, I feel cheated.

Isaac is always super professional and friendly! Makes sure I am in and out as quickly as possible. I live very far from this location but make the trip every time because of how they treat me! Highly recommend and please see Isaac in service!

Friendly employees, nice lounge area and the service advisor by the name of Robert is very knowledgeable and explained everything well.Keep up the good work!

Second car from Rick Case Hyundai and as always, sales consultant Bill Silva and everyone else we talked to was amazing!Bill Silva is very professional, knowledgeable and a gentleman. Thank you Bill for all your help! If you need a car you have to go and see Bill Silva for sure!

Having previous bad experiences at other dealerships I was completely over trying to get a car. Little did I know walking into Rick Case Hyundai my perspective on buying my very first car would be so easy, happy and overall relaxing and exciting. Thank you again to everyone from the moment I walked in until the moment I drove out with a huge smile on my face.

Great scheduled maintenance service today at Rick Case Hyundai. Service advisor Nick was professional and courteous with my time. Thank you!

Amazing experience with Bill as my sales representative! I had been in search of a bigger compact/midsize SUV for over a month. There are great cars out there but having Bill as my rep really made the experience better than the rest. Thank you to the Hyundai team !!

My wife and I came in extremely late from another dealership. Victor and Kamel were extremely polite and willing to help us out.Ended up closing the deal the following afternoon but held the vehicle for us with no questions or hassles.Awesome experience purchasing our first Hyundai!Thank you gentlemen!Rivera family.

Cory is Absolutely the best service advisor I have ever came across. Always shows his willingness to help and accommodate our schedules. Thank you for going the extra mile for us.

Went in for oil change and recall repair. Whole process went smoothly. My services were completed as well as other suggested maintenance in just under 1 1/2 hours. Technician was helpful and professional. Great experience. I will be back when needed.

I purchased my vehicle from the Rick Case Hyundai dealership off I75 and Griffin Rd. i worked with Daniel Guilarte, the customer relations manager, who was very knowledgble about the vehicle and answered all my questions. Daniel and his sales manager Victor Pizarro Jr were both able to make this deal happen for me. They worked out a deal for me and I was able to take my 2022 Hyundai Palisade home. If you are in the market for a vehicle, i highly recommend checking out this dealership.

As always Freddy Shihadeh was the best service person I have ever had since my first car in 1968. If going there, ask for him. He is a very caring person regarding getting you the best outcome regardless of your issue. Could say so much more but this really covers it all.

I had a wonderful experience at Rick Case in Weston,FL. I had to come from Palm Beach County to find the right Hyundai Santa Fe. My salesman Mr Tassy was so patient, kind and I love that he was so knowledgeable on the Santa Fe and it’s features. He patiently explained how each feature worked as well as allowing me to demonstrate the features while test driving the Santa Fe . I would recommend Rick Case, Weston, FL to all my friends and family….

Sales team are awesome. When it comes to their service department. Not so much. You make an appointment but your still going to wait hours. Very poor communication with the public.

Isaac Mishkin is a top notch service advisor! Isaac went above and beyond to assist me with something that I mentioned to him during my last visit. He greeted me when I entered and did an excellent job staying engaged with his current customer conversation before helping me. He listens intently to your description of the situation and provides feedback. He also follows up with accordingly in a timely fashion. Isaac I hope youll be getting a promotion and bonus soon - YOU DESERVE IT! Thank you for providing another exceptional customer service experience

Quick easy service. The only negative is that they don’t wash your car upon completion of service. This would truly enhance the customer service experience.

As always, I feel confident about the quality of work and integrity of recommendations. Likewise, the negatives are always the same.: once inside the reception doors you don’t know what to do or whether you interrupt someone staring at their screen. Nobody looks at you or greets you unless they are walking by you going someplace else. They will usually then acknowledge your presence and make a vague promise to help you after they go someplace. Once checked in and in the waiting room, you can expect to be there usually several hours and you may not get any progress report along the way unless there is something else they need approval for. I believe they are short-staffed, facility too small for volume of business (also reflected in time elapsed before appointment can be obtained.) I think they need a front and center reception supervisor directing customers to a specific station when they come in. No standing around wondering if you will be noticed. The whole reception situation should be reviewed by a consultant. At least this time while I waited, there was no sales consultant approaching me either when roaming around the show room or out walking around the lot. That was nice news for me however maybe not such a good idea for a Rick case.

Hi my name is Katie we purchased a 2022 Hyundai palisade from align DJ Garcia, he was very helpful from the very beginning. Immediately when we got there he provided us with a a test drive where I am mediately knew that this was a car for me. The complete service from beginning to end it was very smooth. We love the vehicle and we will be returning to purchase future vehicles at this dealer.

Over the top customer service experience every time I have purchased a car or crossed paths with Rey R. I had the pleasure of working with him for a fourth time today to get a new car for my family. We also had an amazing experience in finance with Malik. Thank you so much to the both of you on such a quick and smooth process.

The staff is very kind and patient. They go the extra mile to make sure you are satisfied, it was a pleasure doing business with everyone there

Rick Case Hyuandai was great. Bill helped me find the right car at the right price. Super nice guy.

Jonathan and Victor where very helpful, they showed me what I was looking for and helped me find the best deal possible. I’m very happy with my new car and the customer service of both of them! There are always happy to help!

I had the most pleasant experience at Rick case Auto Hyundai dealership. From the moment I walked in I got exceptional service. It was my first time buying a car and I was absolutely nervous and I didn’t know what I was doing but thanks to Adrienne Bono, Claudio, and Cesar they made my first car purchase a memorable experience. I am now a proud happy owner of a 2018 Hyundai Sonata and I couldn’t be more happy. If you are looking for a new car I HIGHLY recommend this dealership.

Customer service was great. The personnel were very friendly and helpful. I took my car in to get service and it was very fast and they did a great job. Definitely recommend.

Daniel in service was incredibly helpful and professional.

Excellent customer service experience! Car was serviced quickly and staff was very efficient. Thank you J. Arango for the incredible service today.

Life is good. All areas of the trade was smooth as fine silk. From the salesman throughout. Thanks team..

Joel Arango was absolutely incredible! We had an emergency with our car and if it was not checked in time, we would’ve had to rent a car to drive all the way to Gainesville, take a bus home when the car was ready, and drive it back up. Luckily, Joel helped us as soon as he could. He was extremely easy to communicate with, friendly, and efficient. Not only did he help by taking the car early after we explained the situation, but he got back to us within a few hours with the solution. We expected to have to wait days for the fix, and our car was good as new in less than 24 hours. He definitely made our entire experience wonderful and we will be going back. Thank you to this dealership for hiring quality employees such as Joel.

Great service always as usual. Hands down best customer care by Isaac anytime that I come by.

Experience buying a car here was great. Our sales person was Claudio and he was extremely professional, knowledgeable, and super helpful. Claudio answered all of our questions and even showed us some really cool features on our purchased car that I didn’t know were on the car. The rest of the sales team from the manager Bill and others were awesome.The facility was extremely clean and pleasant to be in. I would definitely be recommending this dealership to others.

Whenever it comes to customer service for servicing my Hyundai Elantra 2016 I only go to Rick Case Hyundai and I only use Isaac he is the best customer service rep they have there you need something done correctly get Isaac.

Great experience, Daniel Is a good sales advisor but better person. Recommended. Veryhappy going back to hyundai

Great service! They were very straight forward with me and did not attempt to upsell any unnecessary services, even double checking prior to completing the services requested to ensure I did not spend time and money in excess of what my car needed. Joel from service was kind and kept me up to date every step of the way. My car was in and and out and very well taken care of.

Why they CAN NOT give you the out of the door price when you ask by email? Other dealers sent us an email with the out of a door price and we wanted to compare for making a better financial decision about buying our new car. Even when you give your cell phone number, personal email. Gave the VIN number of the car that you want and talk to them several times.

Whole buying process was amazing. Luis & Malik did an amazing job and made me feel like family. I appreciate all the hard work and dedication to get me in my new Sonata. Thanks again!