Great customer service! Technician came on time! He was able to resolve the issue ! I was very surprised how cleaned he worked and how polite he was!

I was directed to this great company through Electrolux when my new Frigidaire Induction range would not work. It was extremely hard to get information from Electrolux, so I had to rely on First Appliances. They jumped right in to help with the part I needed and the communication problems I had with Electrolux. I would recommend this company to everyone. They take pride in their work and their reputation.

Adriana and Tina were GREAT with appointment and scheduling. Justin was awesome technician and explained and repaired washing machine as good as new. Thank you first class appliances it was a first class experience!

Very professional company. They(Tina) kept in contact continuously while awaiting a part was ordered from the manufacturer. She called when the part was in and an appointment was made. Then the technician called when he was on his way. Once the technician came, the technician was organized and efficient. I am very impressed and would definitely use them again. People are professional when they have a good company behind them.

First Class is truly first class. They have fixed my washer, dryer and dishwasher. Im now scheduling an appointment for them to fix my freezer/icemaker. I have no doubt that the service will be just as professional and successful.

Best possible service! Techs arrived early and were both personable and professional. Worked hard and efficiently. Answered all of my questions, cleaned up after themselves. Highly recommend.- Rich Horn Coconut Creek,FL

Diagnosed issue with washer quickly. Part ordered, arrived 2days later. Washer repaired next day. Working well. Repair personnel, professional. Thank you to First Class!!

Fantastic customer service! Sometimes the phones are extremely busy but be patient because the staff is very accommodating and helpful! Nice technicians too. My machine was repaired and the work area was cleaned up. I am relieved that today is finally laundry day!

The service was amazing! Nobody likes needing a repair but having great customer service and prompt good quick service, makes it all better! Josh was very quick, professional and on point!

Excellent service from the customer service and the technicians are the best we have seen here in Miami. Checking to the last details and striving to do a good job to please the customer. Congratulations you are highly recommend

Very knowledgeable and professional technician. Thankfully, no BS. The technician was honest and forthright about the issue. I felt extremely confident after speaking with him that I was finally getting honest answers about the root cause of the problems with my refrigerator. Consequently, his diagnosis helped me to mitigate a settlement with my extended warranty company; something several previous technicians failed to do. I would definitely recommend the team at First Class.

I called this company to fix our Bosch dishwasher that was getting a message code indicating a clog, or potentially broken motor. Over the phone they advised that during the service call they could determine if it was truly a clog, or a new motor would be needed. After a very short service call (maybe 15 minutes) I was advised that the motor was broken, and it would need to be replaced. That cost me $120. Then, I never received a quote for the motor repair until I called and asked about the time frame to fix.After I received my quote, I was a little put back on the price. They were quoting me $283.67 for the part alone. I called Bosch, and they gave me the part number to order online for $94.80. FCA also asked for an additional $150 in labor. The total repair cost being $592.43, in which they wanted upfront.Story gets better... I decided that I would attempt the repair myself and upon removing the old motor I found a few pieces of glass (that I told the technician could be there, as a glass broke) that were causing the motor to not spin. I removed the glass, replaced the old motor, started the dishwasher and sure enough it works again.I called FCA and explained the situation. The person, who stated they were the manager, said that they would look into the issue and get back to me. I have never heard a response.If you do decide to use their services. I would make sure you question the technician thoroughly, and then verify the part costs in which they quote you, since they are charging 3x the cost of parts.

Josh expertly diagnosed my Maytag washer and repaired it as soon as the parts were received. He gave extra attention to detail. Very happy with Josh and First Class Appliances.

My mother uses a company for maintenance which contracted First Class ( Yeah right). They took her deductible and did no work. So, in my mind they STOLE $50 from a 76 year old women. How is this company in business? Looking at the rest of thier reviews I would never purposely use them.

I was very pleased with the quality of the repair work and the professionalism and expertise of the technician.

First Class Appliances are amazing! Tina one of there sales associates had incredible customer service and is very knowledgeable about there products! She went above and beyond to get us our parts sooner than expected.

The company offered excellent customer service and repair. The team was courteous, professional and prompt in their replies. The technician, Alex, was on-time and knowledgeable. Thank you.

This was the second company I had sent out by the warranty company. Needless to say at this point I was pretty frustrated. The girls in the office were fairly understanding and the only reason I’m giving them a four is because I don’t think they did what they should’ve done concerning communication with the warranty company. I will give Mike the technician at five though he did everything in his power to help me. Thanks Mike

I’m Canadian vacationing in Florida. Had issues with my dishwasher. Frigidaire reffered me to First Class appliances.The repairman took a look at the code, and in the matter of 45min issue was solved, he was knowledgeable, efficient and polite. Finally have come across a company that I can trust and be able to refer it to family and friends...Good job, keep up the good work

First Class Appliance’s has earned its name. They are pleasant, professional, timely and customer centric. They do not disappoint.

Bought our refrigerator here and was really about it. They have low monthly payment and also low interest rate. The have reliable staff who always willing to cater your needs and answer all your concerns regarding with their products. Highly recommended!

Waited for a new motor for my whirlpool exhaust fan for months Josh came and fixed it without replacing it. Next time I need first class I will definitely ask for him. So knowledgeable and a really nice guy. Thanks Josh. From Gail B in Boca

Outstanding service by Joshua, Danny and Adriana. They follow up until my appliance is fixed even calling Insurance company to approve parts.Thank you to all of you execellent job.

Just like their name First Class I found that is exactly the customer service that I received on the repair of my Maytag washing machine, it required extensive repair inner, outer tub and transmission the technician was excellent Juan and his assistant. I am highly recommending this service company. I would definitely contact them again for any of my appliance repair needs. Thank you First Class for making my repair as efficient as possible.

Very nice and efficient. They actually answer their phones and call you back. I would highly recommend their services. Other appliance repair companies could learn from their example.

My refrigerator needed repair and it is under warranty. They handled the claim quickly. The office staff and service people were top notch. Very professional and friendly. I would highly recommend them.

Thank you for an excellent service to my house call. Your staff and employees were very professional and attended to my urgency quickly to resolve my refrigerador issues. I would recommend to anyone this company in the future.

Weve had great experiences with this company the last 2 years. We will continue to use them in our new house and recommend them to others.

Great service. Very professional. Management keeps their customers informed and the service techs are very knowledgeable and courteous.

Excellent service. The technicians were precise, in only 20 minutes I got an estimate and in less than a week the problem was solved! The price was affordable comparing with other companies.

Best customer service company. On time and done correct the 1st time

After several attempts from another appliance repair company that failed to fix my Maytag dryer I was directed to First Class Appliances through Maytag. The service technician came and knew exactly what to do. He really knew his stuff unlike the others. I would highly recommend them. I only wish Maytag would have sent them out to me in the first place.

Service personnel on time, efficient, friendly, patient with my questions and watching over them. Cleaned up when finished. Super workers

The guys that showed up were great they didn’t rush and got my drier working. No complaints from me they were amazing.

Repaired washer, first time we use it leaks all over our bedroom. Always test there work, it was fixed, but another problem pops up after there work . 😡

Very knowledgeable, pleasant to speak with and willing to make sure all of my concerns are addressed. I would highly recommend them.

Company lacks communication. My oven has been out of service for about a month. I have called numerous times to be told each time that the part should be here by next week. Next week never comes. I give them a 1 star because they have not come out to do the repair and have charged me over $500 for the part & service plus a 3% convenience fee to use a credit card and nothing has been done! The first hour of service is included in the $120 diagnosis fee, but they didn’t do work the first hour and have to come back, so I got charged another service fee to do the repair if they ever come! This company is very unprofessional.I changed my review from one to 3 stars because they actually finally did fix the oven however the cost was double the original quote, so I found that not very good.

Though running late from a previous appointment, the technicians fixed a problem with our refrigerator in one visit that other repair companies said would require a very expensive replacement part. They also fixed a few other little things on the fridge that needed done. Juan and Raphael were awesome!!

From the scheduling to the follow up call after the service, First Class Appliances is literally first class- superb service, excellent service technicians

My experience with them could not have been worse. They lost paperwork a number of times, which prevented the appliance maker from approving the replacement of our washing machine. Also very non-responsive.

I had a problem with an AC unit and an exhaust fan. They came promptly as scheduled diagnosed the problems, ascertained the AC was under warranty and took care of both problems . I have used this company before and will continue to call them

Im very happy I called First Class AC & Appliances. Great service!

Very courteous very professional, highly recommend.Scott S.

I tried calling first class appliance. I let the phone ring for five minutes, no one ever answered

They suck!!! Took a day off from work, no one ever called me to say they werent coming. Worse customer service. I lost a days pay, which they should reimburse me for. I am reporting them to the BBB, as well as the Attorney Generals office. When I spoke to the Manager, all she did was try to turn the story around. Pathetic. Dont waste your time, nor your money on these people. Also was told that it was new management. I said really, since when. Was told since 2015. Ha, ha, look at the reviews for 2015. She kept telling me I didnt have an appointment today. Then on the other hand, she tells me that no one called to confirm. YES, THATS THE PROBLEM. I NEVER GOT A DAMN PHONE CALL PRIOR TO TODAY!!! Wake up and smell the roses!!! Shut down your doors!!!

Efficient and reliable! Repair was perfect! Thx!

Fast service, great results.

Worst service ever! Please stay away from this company, they have no idea what they are doing. After 3 months trying to fix a hood in my kitchen, they could not get the parts and did not answer emails or calls, blaming everything on the manufacturer. I am amazed they are still in business. The other 2 reviews with 5 stars are actually the owner and a family member!! BEWARE!!!!!!

Very professional and excellent follow up.

Worst experience ever! I cant believe that HH GREGG would use them for warranty work. I took two days off of work to get this fixed and they didnt come. They never answer the phone nor return voicemail. They shouldnt be allowed to be in business!

First Class deserves the name, the technicians were First Class This is as good as it gets job well done!

Communication skills were not what i expected. the parts and labor were paid in advance and the service was performed when it was convenient for them to repair. the service was supposed to come out from 2-5 on a Friday afternoon and got a voice recorder at 5:20 that afternoon they were on the way. i would have appreciated a call saying that they were running behind. i spoke to the technician late Friday and asked if they can come in on Saturday and told me that i would receive a call on to see if they can help me out. i never received a call after i left TWO voicemail and still never got a call to apologize for inconvenience. instead they sent out the tech to fix my appliance. i guess thank you. now i can wash my clothes after a week and a half.

Skilled, professional and courteous.

Justin was prompt and had the problem diagnosed and fixed in ten minutes ! A pleasent surprise !

Great work. Solid company.

Very professional, friendly and fast!

I called First Class AC because my dryer wasnt working . They order the damaged part and repair it in a fast an efficient way. Thanks!!!!!!!!!!!!I will call this company again.

Terrible company to deal with. Consonantly change the appointment and if you request the afternoon, they call to inform you they will be there in the morning. Stopped over my house and waited about two minutes and left and after contacting them 10 minutes after they left, they informed me they cannot fix my appliances for another week.

Got a problem with my Fridge and they fix the problem very fast!totally worth it ...

Very good service

Nice service! Great people

The worse experience I ever had..paid them $98 for a tech to come over and got absolutely nothing for it..no parts no phone call back with explanation nothing..

There was not an issue with the dishwasher, but the repairman was able to show me the problem was with the electric.

Grrrrrreat Service

I really do not understand, the comment of a single star!These people are incredibly capable and responsible; I do not know if I change my owner or crew, but these who attended me not only found the best market prices for my washer that was standing, and another for my fridge, but they sent it to me at no extra cost to where I was Record time.Ten thousand stars for them highly recommended!I just dont understand the one star review !!These people in incredible ability and responsible, dont know if they are the crew or the owner, but the one that help me, not only found the best prices of the market for two parts, one for my washing machine and other for my fridge, not only they send it to me FREE OF CHARGE, but in record time.have thousand Star For them.hey, and im not family hahaha just in case ...seriously highly recommended!

Excellent company, with highly qualified staff, 100% recommended