Customer service was great she was so patient and helpful, she was great.

Employee behind the counter was very helpful. Getting to the office was very confusing, you have to use the employee parking lot, maneuver around all their cars, it is not marked at all and figure out where office is, weird.

Was there for the first time today 4/12/21 the person who helped me acted like it was my first time there-duh, he was pretty rude-just wanted to send a package back . laughed when I ask how much it was going to cost. If he was having a bad day, he shouldnt have come to work.

This facility is horrendously mis-managed. I asked them to hold a package for me because I knew they would not deliver it for days after a snow storm (a previous package said it was out for delivery for 7 days straight before it was actually delivered. This is after a snow storm made the roads poor for a single day.) The next package that was not delivered due to a storm caused the same situation to start happening, i.e. it says it is out for delivery, then never arrives.So I asked them to hold it, which was a difficult task, by itself. They say we will hold it, you can come get it after 6:30. I arrive at 7:15, and am told the driver is out and probably won’t make it back by 8, which is when the customer center closes. Then, I am told that they will open at 8am the next day. Okay... inconvenient since it’s 20min each way, but okay. I ask if there is a direct number to call at the facility to check if the package is waiting for me. I am told “there is no direct number because it is private.” What? I then arrive at 8 am, to find that the customer center is closed. I approach the security guard and he tells me that the customer center isn’t open on Saturdays.The bottom line is that, if you can even get in touch with someone, you can’t rely on them to give you even the most basic information.

Customer service was really super nice, they helped me as much as they could and Beyond exceeded what I expected. Thank you very much!

Extremely helpful, help me with the computer making a shipping tag.

Very nice and efficient, unlike UPS store I visited.

The UPS OUT ON 76TH STREET IS THE BEST PLACE TO TAKE YOUR STUFF THAT NEEDS MAILED OUT, GREAT PEOPLE THERE WHO WILL HELP YOU WITHOUT AN ATTITUDE!!!!!

Adequate security and sanitizer available upon entry and exit, abiding to Covid19 regulations (mask need to enter)

Weird that they dont take cash but it was easy and not bad priced and quicker delivery than I expected for the package I was sending

Customer service is awful. I was supposed to have package delivered Friday they wont ring my doorbell even though there is supposed to be a note on the account to ring the doorbell. I cannot hear the door when they lightly tap on it from upstairs. I should think that would be obvious we live on a busy street.Next Monday delivery person stopped to deliver the package but the package wasnt on the truck. He shrugged and left. Then I spent an hour on the phone trying to get through to customer service only to have them insist the the package was still out for delivery. I tried to explain to her that there must be some kind of screw up but she just kept insisting it was on another truck even though UPS.com said it was on the truck from before with the shrugging guy.Beyond that the package tracking showed departure for Omaha NE as the step before being out for delivery in Davenport IA. How did the package depart for Omaha then end up out for delivery in Davenport without any kind of arrival/departure scans for Omaha or Davenport. I had to shout at the woman to get her to let me speak with a supervisor. At which point they contacted the local dispatch office and I am now waiting for a phone call back. Wish me luck! This is ridiculous!I dont know what happened to UPS a few years ago I would have said they were the best shipper now they are absolute trash. This isnt even the first time something like this has happened and it could all be avoided if they would just RING MY FREAKING DOOR BELL.

They don’t answer they’re phone, they deliver to the wrong people

One of their drivers literally stopped his vehicle to out in the snow and catch my naughty dog who took off running towards the road for me. Great people ❤

Terrible times it 6pm still waiting for a package that left ups at 8:50 am we live in a lil city i mean lil shoudnt have to wait all day for a package

Thank you very much to the entire UPS team here in Davenport. They helped reroute a package for me after Black Friday and were able to have it held at the Customer Center. A special thanks to the gentleman working the evening of Nov 28, 2018 that went above and beyond to help me get my packages needed for vacation the next day. It wasn’t immediately in the system, so he went into the warehouse to find it. I am very thankful and appreciate all the extra work everyone did on my behalf. Thank you!

Always prompt and courteous service. Could use another customer service person during the holiday season though.

Quick friendly service, with a smile no less! The agent addressed my problem quickly & professionally. Thank-you.

Awesome place. Easy to use. UPS is a great company with AMAZING guarantees on their service. This customer service desk is very helpful and theyve got a great crew working here. I strongly suggest using this location over any other place.

Some times getting a package delivered to your home is just more hassle then its worth. If that happens to be true for you, as well, dont hesitate to pick your package up here. The people here are helpful, fast and friendly.The few times Ive picked up or dropped off here Ive always been in and out in record time. Its a little out of the way but what it saved me in time and trouble is more then worth it.Wheelchair accessible parking is available

Horrible company to work for. They miss treat employees. I got unemployment from them when they fired me

The guys & gals are always great and friendly with their service...

I worked here for a month (July-August 2017) and I must say, I enjoyed it. The work may have been somewhat repetitive and at times overwhelming, but the people I worked with were the best.

Great compound and friendly security and staff. Well planned lot.

The lady at this location is the nicest and most helpful lady unlike the other lady in Bettendorf UPS store whos really rude and gives tacky customer service!

I use UPS My Choice and the UPS iOS App for alerts when UPS packages are coming. I then choose to have them held at this UPS pick up point if I won’t be home. It can turn my ground delivery into first of the day delivery time if I pick them up at the Davenport Hub myself. The app notifies you, and then allows you to choose with one click to have it held at various access points, including the hub which is no extra fee to pick it up from the Davenport hub without a subscription to upgraded services by UPS.

Very rude customer service. I called to see if I could pick up my package, since the tracker said it was at their facility. I was rudely told that I do not understand the process and just because it says that it arrived, doesnt mean that it really did arrive. I was then told that it would be days before she would know if it was actually at their facility.I will not be home when they deliver, so I am trying to intercept my package, which I have done many times before. But I was told if thats the route I am going to take then I probably wont get it until next week, regardless of its schedule arrival date of tomorrow. She told me it will need to go out for delivery, they will have to wait till it comes back and then place a hold on it. I even offered to pay the 3.50 for an upgrade, and was told that it would make no difference, but I could go ahead and waste my money if Id like to.I then asked how I would know, since they cannot communicate with the computer to see if it is actually there, that I will be able to go for my package. I was told thats just how it is, I wont know until she physically has it in her hands, and the only way to know is to keep calling her to check and see if it has arrived yet. This seems a bit archaic.She then continued to pretty much call me stupid for not understanding how these things work, and hung up on me. Her name was Teresa. UPS, you seriously need to look into your customer service.

Quite frankly the worst customer service. The pictures attached, were an attempt by UPS to patch up the clearly damaged parcel.UPS Failed to inform me of the condition of the parcel prior to my deep dive, into the postponement of delivery. I had to personally intercept the condition of the package prior to UPS just dumping it in my door step.The management in this facility, failed to call me back; which does not surprise me! My next door neighbor is better equipped to handle deliveries or at the bare min. Let me know something is wrong.Whomever is managing this facility will probably wont be doing so for long, placed a nice complaint with Amazon :)Doubt anything will happen but mistakes add up!!!

The lady was very nice. And took care of everything I needed.

Great took care of sending the packageReally easy

Theyre always helpful and friendly

Very nice workers! Always helpful. Only accepts debit or credit though so no cash.

Im an ups feeder driver and this is one of my hubs that I go to!

Gets my packages where they need to go and fast!

Lazy delivery drivers!! Instead of delivering my packages to my door they just throw them in my yard. This has happened multiple times, they are to lazy to walk up my stairs to ensure that my package is not just sitting in the yard for anyone to just grab as they please. There is always someone home at my house and this is just lazyness.

Super polite and helpful staff, and convenient location...for me. ☺

Great place, friendly staff.

Friendly service had to pick up a package there

Great customer service

Theresa is an amazing person who help us out agreat deal!!! She deserves a raise and to be employee of the month. She was very kind and very helpful!

I ordered a xbox1 for my daughter and my package was lost. they are investigating supposebly but looks like the 300$$ i spent along with my daughters xmas present is jusy gone. noone can tell me anything amd the tracking number doesnt match anythkng they have. needless to say this will be a horrible christmas.

Very helpful

There supposed to pick up by 7 p.m. at my work many many times theyre late now its been a half an hour cant get Davenport hub to the answer phone unsatisfied.

Great friendly service!

Rude and obnoxious people, that just want you to hurry up and get out. FedEx is much more courteous

Had my tires shipped and switched to have them shipped to the center vs. my home. Everything was seemless and simple and convenient.Yaz Pulay, Davenport IA

Very nice and prompt service.

Lines always busy - cant reach anyone for help. Say they delivered a package on my back porch - NEVER ARRIVED HERE and the address was correct. Dont waste your time with UPS.

Called customer service on 76th st in Davenport. Rude.

Fast friendly service

Absolutely no complaints! Great service and customer service (desk) reps.

Good place to go if you are shipping things

I didnt go there and I dont know why Google map ask me to rate this place.

Fast service and friendly staff

Carl always gives me great service.

Really nice people. Easy to find, and use.

Refusing to deliver packages to our address due to emergency but others in the same building are getting them. Packages sit at the location for weeks while saying out for delivery, tracking numbers change to USPS numbers, and both UPS and USPS say they dont transfer packages to each other. Website also states that they do Saturday delivery, but they dont.

Super nice folks.

Open late. Generally helpful staff.

Alwase great service. These people are why i always use UPS!

Just stopped in to drop a package off. The service attendant was very friendly.

Found what I had

Very nice employees and very helpful

Helpful staff.

Dealt with great people! Go Brown!

They hold my packages on request so i do not have to wait all day for truck

Easy access, fast friendly service!

Received my packages fast

Good customer service.

Wonderful service

Always helpful

Good service.

I cant live without my UPS store. You guys Rock.

I was taken care of promptly

Carl is very helpful.

I have items for my business that needs to be delivered in order to sell but r constantly being delayed a day without notice then not being delivered till 6 or 7 at night I cant do business that way!! I wish the company would switch to fed ex!!

Had me in and out theyre store in less than 5minutes

Best help for sending packages

Terrible service. Packages never on time at all

Very helpful

Nice guys!

Great group of people

Better than fedex!

Easy and fast

The bald guy at the front desk is a total dick

Very nice and professional

Good Customer Service

Real quick

Relia let and friendly as usual

My work flow

Very short with you

Always get my packages

Super fast as always

Quick in and out.

Great service.

Gate worker was rude

Fast service

Good service

Excellent staff

Unfriendly service staff.

Fast and convenient