I have been with American Family and the same agent (Pat Haffarnan) for 40 years. The agency provides superior levels of service and exceptional value. Pats agency understands what true customer service means to a client. In this day of automated, call center responses to customers, the Haffarnan Agency has a live person ready to meet your needs. I would highly recommend the Haffarnan Agency, and if you do, you will quickly realize the difference. Many thanks to Pat and his agency for exceptional and professional approach. Pat is more than an agent, hes a friend.

We have had home and auto insurance through American Family and recently worked with Nancy Graves to add another policy. The process was super easy, Nancy walked us through all of the different options and even helped make sure we got the best rate! I highly recommend working with American Family, especially Nancy!

The staff at this agency are always so helpful and prompt with any request I may have. Knowledgeable and great service.

Josh was terrific to work with! He was very prompt with responses and updating the coverages to meet our needs. Would recommend working with him to anyone.

I have been with this agency for several years now and have to say that the service is exceptional. They have always gotten back to me right away and are easy to work with.

I worked with Josh Bousman out of the Leclaire office! He did an amazing job helping me combine my other polices from other companies into one policy under American family and saved me money💰He was very responsive and knowledgeable, I would recommend giving Josh a call and seeing how much you could save too!

We recently switched our auto and renters coverage to American Family. The transition was super easy and smooth. The rates were lower than our previous coverage so it was a no brainer to make the move. Josh Bousman was great to work with. We are happy we made the switch!

I just currently witched My Insurance and work with Josh Bousman. He made my experience super easy and quick and was a lot of help with all the questions I had. I highly recommend Josh. Thanks Josh.

Every associate there has always been helpful kind polite and always greeted with a smile and hello how are you doing theyre the best in the Q Cities with out a doubt and I thank you for that that my friends is how a office is supposed to be ran everyone have a nice day and stay safe

Christy and the other staff of this American Family office have now come to my aid twice now on personal insurance dilemma’s that my family has faced in the past year. Pleasant, efficient and competent are the adjectives that seem to apply to my interactions with the office staff in the process of addressing my insurance needs. Highly recommended in my view and I’ve worked in service industries for over 40 years.Mark Jorgenson

Recently switched my home and auto insurance to AmFam. A long-time friend of mine joined the Haffarnan team recently, so wanted to give him some business. He was very helpful on getting me quotes, understanding my up-to-date situation and discussing some coverage updates, and then making sure everything switched correctly in the transition. Thank you Josh for a job very well done!!!

Brittany has been more than helpful answering any questions and concerns I have. Very knowledgeable and professional staff member who is a great asset to the team! All of the staff members have been very pleasant.

Brittany quoted me and my husband and our children life insurance.She was really knowledable in the products she was talking about. When we had questions she went out of her way to make sure we had an answer. Excelent customer service!

Always excellent, friendly, and fast service. There rates are always very competitive and the advice I receive from Pat in regards to whether I am purchasing too much or too little various types of policiesfor my needs is so important to me because I know I can trust his experience and truthful advice.I wouldnt even consider going anywhere else for my insurance. This agency, the employees, andtheir knowledge are invaluable!

Worked w/ Brittany; super-friendly and came away feeling confident from the experience.

When I called them for a quote they were so kind and worked hard to get me the best possible deal! The girls there are great!

This agency is very welcoming, friendly and thorough. My family has been with them for years and we are very pleased with the knowledge and service they have given us!

Ive been with with Pat Haffernans American Family Insurance for years now. Always very helpful. Even on with some of my off the wall left field crazy questions. His entire staff are just plain outstanding. Oh, Im in Arizona with Army. And even that distance has never ever been an issue.

Pat and JP Haffarnan are top notch in timeliness, customer service, knowledge and always willing to help. I would highly recommend them to my family and friends. They dont try to oversell. Their staff always answers promptly and aim to please.

I have had the best experience at American family insurance. Brittany mccallin has helped me with my insurance and every time I have had a question she is very professional and get back to me in a timely manner. Thanks for all you have done Brittany and American family keep up the great service.

Our experience with Pat Haffarnan Agency was excellent. It was a pleasure working with Rhianon. She was efficient, knowledgeable and helped us meet our insurance needs. I would definitely recommend this agency to family and friends.

I love the customer service and the willingness to make sure you get the best deal possible! The receptionists are very friendly and helpful! Mr Heffernan is very knowledgeable and will work with you on a plan customized to your needs! I refer everyone who asks for an insurance company!

This agency is the gold standard for insurance agencys. It is the best that I have ever found. Friendly, courteous, anxious to help, through and happy to help in any way possible.

We have had American Family Insurance with Pat and his crew for years - every time we have needed them they have been attentive and taken care of our needs quickly, efficiently and professionally!

Very friendly office and easy people to work with. Nancy made it simple for us to understand everything we were purchasing for our new house.

The staff at Pat Haffarnan office have been more than helpful. I currently have my business along with personal insurance coverage through American Family Ins. As a business owner I highly recommend using this office for any and all of your insurance needs.

His and his staffs presentation of best options and any potential savings or better coverage have alwas been direct and clear. We have confidence that he has our best financial interests in mind. He and office personnell are easy to communicate with.

I was recommended by my parents, as well as other family members who have been working with AFI for many years. I called and spoke with Rhianon, and she was incredible. She walked me through my policy step by step, and was very helpful and informative. I ended up switching over from State Farm, and I am so pleased by not only the amount of money I am saving per year, but the service as well. I would absolutely recommend Pat Haffarnans agency to friends and family; and most namely Rhianon!

Was recommended to this company and was very happy with my experience with Nancy. She was very professional and I am sure I will enjoy doing business there.

I have needed to communicate with the staff in Davenport and now LeClaire (so glad they opened another office here) on MANY occasions. With teenage drivers and all that comes with them, Pat Haffarnans staff has been amazing! I have moved all of my policies to American Family. No other company has even come close to the rates or the coverage! I have to admit, I was surprised when they beat all the competitors quotes. From the office staff to the claims adjusters, I have had excellent customer service the whole way. More than a year later (and many changes), Im so glad I switched my life, auto and renters policies to Pat and his wonderful staff. I ask a million questions, and they always respond quickly and thoroughly. I would highly recommend Pat Haffarnans office to everyone!

Brittany has handled all of my dealings. She has been lightning-fast, genuinely kind, and a delight to work with.

Always great about answering questions and explaining things. Great follow through and prompt with communication.

Pat and staff are the best.

Always professional and if they dont have the answer they make sure to get it ASAP and forward it to be...been with them for over 20 years and they are always there for me....

The staff is very knowledgeable and pleasant. Im always greeted with a smile by the woman at the front desk.

Pat and Nancy are phenomenal! They always respond to questions quickly and are diligent in follow ups!

Always taken care of me, and the most reasonably priced out of anywhere I’ve tried.

The staff is very knowledgeable and professional. They always are there to solve problems with you and answer any questions you have!

Some good eggs here. Helped us pay less and get more that benefits our needs!

I called for a quote and it was very prompt and friendly service!

Rude, unhelpful. Dumped American Family.

The nicest staff you will ever work with. Thank you for all your help....

American Family has always treated me with respect. I enjoy my years as a customer and recommend them highly.

You cant ask for better, more caring people. They want to help and you can tell by the service they provide.

Nice people, great service.

I had this insurance for a long time 🌺

Always helpful!

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