Brought my car in at 9am and was told I’d have a diagnosis by 11am. 1:30pm rolled around and I called and left a voicemail. 3pm rolled around I called again. Same thing until basically they were about to close. They finally answered my phone call to tell me they didn’t get a chance to look at my car. An entire day with no car and no diagnosis. I truly suggest looking somewhere else or trying the Wakefield location. I called the Wakefield location the next day and made an appointment. I explained what happened and they assured me what happened in Danvers would not happen there.

After making appointments for service, been turned away 3 different times for various reasons...its like they dont want your business. The times Ive kept my appointment...waited many hours for simple maintenance to be completed.

I received good service but it takes a long time.

No response to 5 voicemails left with different people in the service department over the past 2 weeks. Terrible customer service....again.

I have purchased 3 cars from Ira, this time and a few weeks previous, I tried to purchase a car. The manager said hed get back to me with a price and never did.