The experience started off well. the person I spoke to online was helpful. They had a truck on the lot that my bf was interested in purchasing. He spoke to someone who gave him some numbers. Put a thousand dollar deposit on the car. This morning the person tells him someone else is buying the truck. How exactly is that a fair way of doing business?! Someone already was interested in the truck and put a deposit down. But you just sell it to someone else... Glad we didnt waste a trip from NJ to CT for this.

The best Toyota service possible. Greentree never disappoints - courteous, efficient, informative. Haven been a loyal customer for 25 years!Keep up the great work.

Ray and John were absolutely wonderful. They made the process of leasing a car easy and stress-free. I’ve never been happier. Thank you for your help and for making this experience so great.

My car was serviced fast and without issue. The dealer fees are not cheap, but the service is great, and for me time is money. My service advisor Kim was excellent and a credit to Greentree Toyota.

The Greentree Toyota service center has an excellent staff and a great facility. Scheduling through the Toyota app was quick and easy. Once there the staff kept me informed of progress as I waited for my car. The waiting area was clean and comfortable.

Worked with Mike Shakro and had an amazing experience. He answered all my questions and helped me find the exact car I was looking for.

Greentree staff are friendly and facility is very clean and comfortable to wait while your Toyota is being serviced. Explanation of services is provided by knowledgeable staff. I love my Toyota Sienna!

The car was dirty on the inside. There a heavy smell of gas in the car. I still cannot figure out how there such a heavy gas smell.

I purchased a used vehicle and leased a new one at the same time while trading in my SUV. I was dreading doing this as getting a new car never seems to be a pleasant experience. I am thankful that I was proved wrong this time on what would normally be a difficult deal. It couldnt have gone smoother. Everyone was friendly and my salesperson Mike Shakro was a total professional. I highly recommend him and this dealership.

I had the pleasure of dealing with Mike Shakro whos the manager of the dealership for 27 years now! I went to a few Toyota dealerships before I went to Greentree Toyota and everyone gave me numbers that are unreasonable because of COVID and that theres not enough cars. Mike gave me the best price on this new car!! He took care of me like his own son and made sure to help me save a lot of money on this new car!! Mike is Very professional and will not only give you good service, but will also make you feel like his family at Greentree Toyota!

Always a pleasure having my car serviced at Greentree Toyota. I usually work with Reed who is extremely knowledgeable, friendly and exhibits professionalism.I am always out within a reasonable time frame unless extra work needs to be done for which I am then offered a loaner.I have been going here for years. I am always greeted with a smile and people who not only show genuine care for their customers, but also enjoy what they do.I proudly would refer Greentree Toyota to family and friends.

Mike Shakro our sales representative was very helpful in making our decision on our new vehicle. We were never pressured into buying, and Mike was very patient with us in the decision making process. The pick up of the car was great, everyone was very attentive and its always nice to be welcomed by smiles. Thank you Mike for getting us into our new Rav!

I was forced to buy a new car after Ida flooded my current daily driver. Its the 2nd car that I bought from GreenTree and I have to say the experience is a lot better this time around. Rick Reid was my Sales Person and he was knowledgeable, had great communication, and paid attention to a lot of small detail to make sure everything went smoothly on my pickup day. He even came in on his day off so I can pick up my vehicle. Thanks Rick! Also thanks to John who was my Finance manager; he also worked on his day off to complete my paperwork. Both Rick and John were miles better than the previous sales people that I interacted with in my previous visit here in 2015.The overall experience this time at GreenTree was pleasant and professional; I didnt feel pushed into making a decision, which is something I dont often see from dealerships. Again thanks to everyone who took care of me and I surely will put out good words for you guys.

Dont buy car from this dealership worst dealership ..they are not even helpful once you purchase a car for them ..they don’t even care about issues in car please everyone save your money and go to some good dealership i have so much complain and they have simple answer..we are sorry …bullshit

My car was having an oil change for free😀Some people got their car washed but mine wasnt thats why give a 4 stars otherwise they deserved 5

Repairs at Greentree are extremely expensive. I pay for what I cannot see in most instances. Being told Ive saved you some money with 10% off is in their normal realm of coupons, so thats not great. My Tacoma is great, but Ive never been a Greentree fan. Would go elsewhere if I could. I asked, Whilst Im here, could someone look at it for trade-in value? No, youll need to go to the sales site. Im certain my bill will help pay for the new waiting room. ;>) Not my only experience. They do not go the extra mile--ever. Hate to give them one star to post. My concierge, Kim, was very polite, especially when I told her, thats a lot of money.

Buying a used car is never easy but that is exactly what Mike Shakro did for us. We were shopping for a car for my son and Mike showed us exactly what we wanted and made the entire process seamless from beginning to end. He was attentive to our needs and helped us stay within our budget. I will definitely be buying my next car from Mike!

All I can say is that Greentree staff made my purchase of a car the best experience Ive ever had in the 30 years of buying a car. Great job peeps.

We been buying or leasing Toyotas from Mike for over 20 years, and weve never been disappointed. Always fair and open, we trust him implicitly.

Efficient Exemplary Service Center! Reed and the entire service staff are really terrific as well as Ed, Richard and Nick all provided top notch service and got me underway quickly! Highly recommend Greentree Service! 5 star! Mark. Director of Service is a super manager and it shows!

Reed C works well with customers and always has our backs. Highly recommend!

I purchased my second Toyota from Mike Shakro. He went above an beyond. Would definitely recommend him.

Reed Chatting is very understanding of my vehicles needs. he is the reason I return to Greentree when my care needs service or to buy a new car.

My Service manager (Reed Chatting) was as always at the top of his game!I came in this morning with my dog Lexie, and we were both greeted with a warm welcoming smile. Reed knows that I am always in a hurry, so we went over the work to be done, he gave me a price estimate and a time when I could expect completion of the job. Again, he was right on the money as always! Pleasant, professional and expedient....that sums up Reed Chatting!

Mike Shakro continues to be our go-to guy. Honest and transparent. We wont go to anyone else. He treats you like family. Grateful for him - its more than just a car transaction and for that were appreciative.

Great experience at GTT. Reception was great and explained every detail of my service.

Greentree Toyota takes good care of my Tacoma. Agent Justin is the best! He keeps me up to date on any recalls and service repairs. I recommend them for service of all Toyotas.

Great Place....Great Service RepsJustin, Kim, Jason. Ed greeted us warmlyas always. Nice Nice People.Really enjoy going there.Great service today again as Usual!

Wonderful service experience! Kaitlyn was very helpful and accommodating.

Mike Shakro and Jose Cordero were amazing. They went above and beyond as they normally do. Paperwork and the process went smoothly. Thank you for everything.

Bought another new car today from Mike Shakro at Greentree toyota. He has been selling my family cars for years. He is honest and will treat you fairly. Has been there for over 20 years.

Came in today looking forward to possibly purchasing a vehicle with cash but was really disappointed that I wanted to write about my experience. I am local so I hoped to purchase a 2021 GR Supra in town. The woman at the front desk greeted me and was very polite. However I had a terrible time with a salesman whose name I believe was Rick.Firstly, he was on his phone and didn’t seem to want to talk to me nor sell a car. There were no Supra’s available so I asked him when a good time to buy would be and he replied with “anytime”. I asked him if I could order through the official Toyota website and he replied with “I guess”.I asked about incentives and he insisted there wasn’t any because it was a “niche” car, although I saw that there were previous incentives on the official Toyota website. I asked when the next shipment for a car was and he said he didn’t know. We left without him even asking my name or contact information. It was a waste of time. Looking forward to purchasing from a dealership elsewhere.

Working with Pete was one of the best car buying experiences Ive had. He was able to locate a specific 4runner that was not in stock and was able to secure it for me. Pete was very honest and straight forward from start to finish and provided updates along the way. Overall Im very happy I dealt with Greentree and specifically Pete

I just bought a new Highlander 2021 Hybrid Platinum. That was a great deal for me. Michael Shakro was very helpful and polite on our requests. Thank you very much.

Mr. Michael Shakro provided excellent customer services, I love my Toyota and I recommend this seller to the public.

Poor communication, poor customer service. I had a major issue with a brand new car (only 3,000 miles!). It was the second time the car was with Toyota for the same problem. After 3 days I still hadn’t heard anything back from them and called asking for an update. All they could offer was that they were “vigilantly working on it”. Finally called me on day 4 and couldn’t explain to me what they were doing to diagnose/fix the issue. Magically, on day 5 the manager calls and the problem is an easy fix and the car would be ready the next day. Then, I received a prompt to leave this review, however NO call from them telling me the car is ready. This is my family car and I have no faith that this service department, Greentree or Toyota is going to ensure I’m getting back a safe and reliable vehicle.--UPDATE-- Four months later and my vehicle hasnt had an issue since I dropped it off. Happy to say that I was wrong and my faith is temporarily restored. New rating still reflects the poor communication but grateful that the fix seemed to work!

I shopped there twice in the past 3 years to purchase a vehicle. 3 years ago i test drive a Highlander and the car was horrible to drive. Something was wrong with steering wheel. About 4 weeks i was there for a used car but the salesman was unbelievable rude...was not interested in selling used cars and 1st question he asked was how was my credit score.. so unprofessional...when i need to buy another car I will never go there...

Service Dept has been excellent. I bought my car at Greentree 8 years ago and never use anyone but their service team... Its clear the employees there enjoy working there

Michael Shakro was the best, he help me find the right vehicle for my family needs. I wanted a 7 passenger, for us to fit grandparents in the vehicle with car seat. He recommend, that the middle row to have captain chairs. He explain, car seat take a lot of space and its harder to get in the three row if you have a bench. He was so right, we love it. I well recommend Michael to all my friend and next vehicle is going to be another Toyota. Thank you Michael.

Excellent service and waiting room was very clean!

Bought my Highlander in for oil change and tire rotation. Everything went smooth. Was there less than a hour. Highly recommend!

Carlos was helpful. He helped me choose the car that I wanted for a long time but could not find and I am very happy that I met him. Thank you! Recommend.

I had a very good experience with Greentree Toyota body shop. They worked within an expected time and contacted us when we could pick it up my car. The car was washed and detailed and looked brand new. Thank you for such professionalism!

This was our first Toyota purchase and we could not be happier with our experience and working with Pete and Greentree. From the very start of our sales process he was very helpful, honest and very patient with us. Thank you Pete and the Greentree Team for making this process a fun and enjoyable one!

Just bought a used 4-Runner from Mike Shakro. Mike is an experienced sales professional who knew how to proactively keep my attention without being overly aggressive or pushy. He facilitated a very smooth process and I couldnt be happier.

What a wonderful experience buying my first family car with Mike Shakro! He was so patient professional & knowledgeable, he made sure he gave us honest & thorough, information about the car we wanted, & gave us options that were within our budget! Mike went above & beyond & we got the very best deal possible for our 2020 car! They exceeded covid guidelines & made us feel safe while buying our car!From the sales to the financial department, the staff at Greentree were so friendly & accommodating. With so many options in CT, We’re so happy we chose Greentree!

Michael Shakro was so easy to work with. I simply told him what I was looking for and I was in my new car in no time. He made this experience that could have been stressful, so easy!!

I like this place and always come here to service my RAV4. My service provider today was Jeff Veloso, and he was a very great person. He was very nice and professional, and I felt comfortable talking with him. You will definitely feel at ease with him, and I recommend taking him as your provider.

I went in to replace an airbag recalled. Toyota did a maintenance check and discovered my old car needed other necessary repairs. Now, I feel safer driving my vehicle. The schedule, repairs, and cost was exactly what they informed me. I always go to the dealer shop for services. Thank you for providing very good services.

I am doing my RAV4 service since 2007 and they are really good and I liked them. In the recent times they offer good promotions as well. Customer service also great. They picked up my car and dropped off after the service so you dont have to step out and wait there.

I cant express enough how much Mike Shakro cares about his customers! This was the best experience Ive ever had with a car dealership. Mike was personable, honest and walked me through step by step. All day leading up to my appointment, I was feeling stressed and anxious with the thought of buying a new car. About 10 minutes after sitting down with him I was completely calm. It was like I was sitting at the desk with family! Thank you Mike!!Thank you to Kasey also. Explained everything in detail and was very pleasant to deal with. Im glad I made the decision to be part of the Toyota family!!Side note--Toyota was not my first choice, but after making my appointment with through emails with Alexis with prompt, pleasant responses. Along with the greetings you get from everyone, this is defiantly the dealership to go to!

They do a great job.

I just purchased my 2015 Toyota Corolla with very low mileage and got an unbelievable deal. I have worked for many dealerships in the past and to be honest even they end up screwing you but not here! I chose this dealership over another Toyota dealership (where I used to work) and this was after that dealership told me they couldnt get me approved. Greentree Toyota was great from the start all the way to the end. They were determined to get me approved and in a car I actually wanted. Marcus (salesperson) was so patient and kept me feeling special the whole time. Andy and Jose worked for days on end to get me approved and kept me feeling positive the whole time. This dealership is so welcoming and friendly that you cant even tell who the managers are because they are so easily accessible and part of every deal. I was greeted by Dan when I walked in frustrated and even the GSM Robert was part of the excitement. The used car manager Jeff helped make sure the car I picked was perfect for me. Over all an unbelievable experience. Ill be taking my dad there soon to get his car. It is truly a place you can trust and know you will be treated like family.

It was a pleasure to have my car serviced.

Although there was a lot of construction going on at the GreenTree Toyota service center site in Brookfield Ct, it was very comfortable and the staff was helpful and very nice.

Recent visit was to service a recall. Justin and Kim were courteous and friendly. The loaner car was the same model as mine and was ready with minimal time required at the service center. Return of the loaner and pickup of my car was the same, easy.

DO NOT order parts from Greentree service center. Worst customer service imaginable. The part supposedly shipped A WEEK AGO from 20 MILES AWAY and Greentree is saying that it is out of their hands once it hits USPS. Greentree has shown zero interest in taking ownership of the item getting lost in transit. Avoid at all costs.

I am proud to be a return customer. I was wanting to trade in my truck and get a new one. During this odd time, Mike Shakro helped me with my request within one day. The process was seamless. Mike found the truck, took in my trade, and Jose did all the paperwork.. I was in and out within a week from start to finish. I would definitely return and recommend. Love the Greentree family.

Terrible service and too expensive. They are not willing to make a deal. Stay away.

I always have an excellent experience at the Toyota service center on Commerce Dr in Brookfield Ct. The staff there are always friendly and courteous. I am informed on what work or service my vehicle needs as well as how much it will cost. I never feel pressure to make a decision I might regret or cannot afford. I feel valued as a customer. I was totally blown away today when my service representative Reed signed me up for a rewards program that can save me money on future services. Then when I went to my car and received a Thank you card from Luis it truly made my day. In today’s world great customer service is hard to find. I appreciate the staff at this location and plan to continue servicing my vehicle there for many years to come.

I went there yesterday, because they called and offer me a good deal, when I got there I had the worse customer service, nothing what they said on the phone was true,I wasted it my time with them, and I also drove 2 hours and half for nothing.

Great and quick service. Justin was very friendly and kept me updated.A+

Mike Shakro and Keith Frank made ordering a car very easy. From helping pick the best options for us to finding rebates and just taking care of everything. Very pleasant experience. Love the car. Thanks guys

Emily Agosti is the best sales person to deal with! If your looking for a new Toyota vehicle request her and I guarantee you will get exactly what you want and need-I wouldnt hesitate to go back for future purchases.

I just bought a new 2020 4runner from Greentree Toyota. My salesman was Matt Castro. I had a great experience. I walked in with an appointment to drive the truck. It was right in front of the showroom, spotless. I had been shopping around so I knew what I wanted and what it should cost. I got a great trade in for my old truck, fair price on the new truck. No high pressure sales BS. We were treated with respect. Delivery was a few days later and went just as smoothly as the sale!! I am in the auto business and will have no problem recommending Matt Castro and the team at Greentree Toyota to all my customers who are looking for a new Toyota !

Kim is awesome. She always takes care of me

I recently needed some recall work done, and they were very kind in picking up and dropping off my vehicle. They had excellent communication and followed COVID safety protocols. Service was fantastic.

Justin in the service department was exceptional. Not only did he find safety issues with my van but he was able to get the repairs done under my Toyota warranty. Greentree looks out for their customers!!! I’m a loyal returning customer too.

Was taken straight in for my 8:30 appointment. Basic maintenance. First time for this car so it took a little longer to get info into system. Everything was professional and courteous. When service completed Rick took me through what was needed for next major service (120K). No pressure just recommendations. My wifes cars have been serviced by Greentree for almost 20 years. Their service is outstanding! has

Greentree Toyota...simply the BEST! Ive been leasing and/or purchasing cars, trucks and SUVs there since 1996. I recently purchased vehicle #9 for my wife (a 2021 Rav4 XLE AWD), and today makes #10 (a 2021 Highlander XSE AWD lease for me). So a HUGE thank you goes out to these three guys again this time around...thank you Kasey Curran, Mike Shakro and Keith Frank! I WILL be back...and Ill be looking forward to #11 (when the time comes)! Thank you all! Go team Greentree! -Dave S. Danbury, CT

As always, excellent care and service. Justin Bavar facilitated a quick fix once an issue was found. Have always brought our many Toyotas to Greentree for service and will continue to do so! Well done!

Mike and Jose really made the experience of buying a new car (for the first time) a breeze. They were there to assist with every question or concern I had, and helped me find a solution to any and all problems. They were both honest, upfront, and realistic which really made me decide to stick with Toyota. Both of my parents and I all have bought new cars from this dealership through Mike and I will always recommend Mike and Jose to anyone I know looking to purchase a car. I am so extremely thrilled with my new 2018 Toyota Corolla LE and couldnt thank the two of them enough for all of their help and hard work.

5 stars for the service- loaner car always a plus! 👍🏼

I have always GREAT Experiences with Greentree Toyota service. They take the time to do it right. I will definitely use them again.

Everything was great,, but the parking was really Bad.

Anna and Wanna (not sure the spelling) were very kind and helpful. Come down to test drive a Corolla Hybrid. They were not pushy or aggressive to close a sale. I felt comfortable and welcome. Makes me WANT to do business with them.

Pete in sales was great! Thanks coach! Green tree always makes me feel comfortable when buying a new or used vehicle. We will be back!

Great to deal with! Made a mistake on pricing and sent me numbers for a vehicle with less features. They apologized for their mistake and honored the price provided. Everyone was very nice and helpful during the process. Plan to buy another vehicle from them in the future!

Friendly staff, pleasure to do business with.

Not much effort or attention was put neither on greeting or interest in selling car to a middle class income customer.

Dealt with both Justin Bavar and Reed Chatting, Both gentleman always ensure I am in and out quickly and make it very easy!Great service!

I have never had an issue with the service dept my entire 13 years of having my minivan. They’ve done all the service, and have always worked with me for the best solution. I totally recommend them!

Michael Shakro was extremely helpful in finding the right car for me. He listened to everything I was looking for and was simply a pleasure to work with throughout the entire experience. Great dealership and incredible prices!

It has been a pleasure to have my Cars serviced at Greentree For over 25 years. They make a hassle a pleasant experiance by pleasant personnel service reps, a loaner car, discussing price n giving me discounts . Reed is our favorite guy who always keeps us happy ! I highly recommend Greentree Toyota .

I decided to stop by just to see what Greentree because I was in the area and have been thinking about getting a new car. And Tom Miller was quick to approach with a great big smile and a firm hand shake. He asked what brought me in, I explained I just wanted to see what they had and any deals. I was interested in an SUV. He quickly told me about the Highlander. Beautiful SUV, great safety features, 3 row seating which I needed for my large family. It was a beautiful car. I was glad I stopped in. Although I did not purchase, Tom was not pushy at all, gave me his contact information should I decide to purchase.

Felt safe. Was treated courteously. Was not crowded. I was taken in a few minutes prior to my appt time. Service was completely in a timely manner. Honored a coupon that had expired a few days ago. :-)

Routine oil change for my Highlander at $89.00 Seems pretty pricey to me. Would this be the start of runaway inflation ??

They did an excellent job! I was in and out in a very short time. Handled very professionally. Thank you.

Had my 60,000 mile service done this week, it was booked beforehand. They took the car, I waited nearby with my wife, and they called me immediately it was ready. Everything was in tip-top shape, the car was very clean and is running beautifully, and the service was courteous and helpful. Everything you could want from a dealer service. Thanks!

I want to say thanks to Tom Miller who not only helped me get the car I wanted, he was able to get me a great trade in price on my old vehicle. Id recommend going to Greentree Toyota if you are looking for great customer service and want your needs to be met. I love my new Camry! Thank you to the front desk staff, the appraiser, and the finance department. You all worked as a team and made it happen for me!!!

I have been very pleased with the service department at Greentree Toyota for each of my visits, whether it was for maintenance or body work.

Very polite, helpful, very professional, great service...

Greentree has been servicing my Camry since I purchased it 2 yrs ago. I never have had an issue scheduling an appointment and they are always very friendly when there.

Best Toyota Service Center in CT plus coupon & discount prices on certain days - highly recommended.

I had a great experience with Pete, he was very helpful and gave me a great deal. I would recommend anyone to come to Greentree Toyota.

Greentree Toyota is great. They are always helpful and accommodating and they do a great job. Justin Baver is my service advisor and he is the absolute best. He is efficient organized and always calls when promised. Thank you Greentree. I have been with you for 30 years and have always been a satisfied customer.

So this will be my 15th Toyota I buy from Mike Shakro and Greentree Toyota. What can I say, hands down the absolute best buying experience in my 25 years of buying cars. You will not find a nicer, more knowledgable sales person than Mike - he is such a great help and only sells you what you need. I only wish we had more people like Mike these days! It makes a world of difference. Greentree always has my back with the best prices and best service as well. Looking forward to the 16th car! Thanks Mike as always for all you do!

Pete Coach at Greentree was fantastic and easy to work with. Never pushy. Very patient. He took his time in locating the exact car I wanted to buy. He delivered on his word. Honest guy. My father highly recommended him when he bought his Camry and my husband and I are grateful we had Pete help us purchase our Rav4. Would highly recommend Pete!

I always have good service at Greentree Toyota. However, my last visit on Friday they scored a 50%. I had made an appointment to have my oil changed and tires rotated. They only did the oil change, and I was there for almost 2 hours. Hoping for a 100% the next time. Lets see.

This was our first time going to Greentree Toyota and we were not disappointed. Greentree Toyota was an amazing dealer to buy a car from! Juana and Kasey did everything possible to make our experience of buying a car pleasant and easy! They worked with us to give us exactly what we wanted, from picking out the car we loved to making sure our payments didn’t exceed what we were looking to spend. We will be buying our cars from Greentree Toyota from now on! Thank you Juana and Kasey!! WE FINALLY GOT THE JEEP WE ALWAYS WANTED!!