Super service! Fair, great value. Ended up being really HUGELY important! Dryer was a fire waiting to happen! 50 bucks to clean it inside and out, 100 bucks to show up,on time,the next day,with a nice profession kind tech who steered me right. Very grateful and happy to know who to call for any appliance problem from now on.

My technician arrived very late. I have a Craftsman riding mower that needed new belts. I told him what the problem was which he confirmed to be straightforward. He gave a quote for the work. I asked if the total was $286 everything included (parts and labor) which he confirmed. Then when he completed the job in 30 mins using a $30 part my final bill was $400! The technician threatened to remove the belt when I asked him to explain the bill. Ill never use this service again. Not worth it.

For two months I have been waiting for a repairman to come back and complete the job. I have called numerous times and promised they would be in touch. Appointments were made but no one showed up. Very frustrating. A complete run around. WaIting for treadmill to be repaired for two months also

First appointment - they sent the tech to the wrong address!Second appointment they never showed up and no one could handle the reschedule as it was on the weekend.Third time was the charm and it was fixed as the expression goes.

Repaired my Craftsman Tractor which was not running. It works fine now.

Sears man was very courteous and and efficient 2 thumbs up for check on all my appliances

Excellent service and prompt repair. Tech came on time and contacted me as to when he would arrive. Knew what he was doing and fixed all that was wrong. Had the right part with him so no need for second visit. Was extremely helpful and courteous. Highly recommend the service.

Two technicians arrived to troubleshoot my garden tractor. After determining the battery was stone dead and replacing it, they proceeded to check all other systems. With my approval, they replaced the spark plug, air filter and engine oil. They also examined all the belts and determined they had plenty of life left. My garden tractor runs like new and should not need additional maintenance for some time.

The service tech was very nice, however, he did not replace my stove properly after repair! The stove was left at such a slant and no longer aligned with my counter tops. We had to have him come back to re position the unit.

The service repair person who came to the house was wonderful -- professional, courteous and kind. However, I have to replace my 8year old $5,000 Kemore Pro stove/oven because I need a new computer board and THEY NO LONGER MANUFACTURER THEM. Let me repeat. My $5,000 Sears appliance is now landfill because the company decided to stop manufacturing a part to keep it functioning longer than 8 years. I will never buy another Kenmore product again.

Have a warranty on my freezer for yearly maintenance. Man was very polity, on time. And explained what he did. I was very happy.

Technician told us what the problem with our washer was, but it was simply incorrect. He did not make a sufficient check and was able to find the real cause, which we as non-technicians could figure out on our own. I would expect a service technician to run the correct tests and come up with the appropriate solution.

The technician was top notch. He identified the problem with my dryer and had it fixed in 15 mins. BUT 332.00 to replace a 20 dollar part !! Sears sucks. They might as well give the repairmen a 45 cal pistol and say stick em up when he enters your home. I will never buy another Kenmore appliance ever!

My Amana Ice Maker broke. Amana makes two different Ice Makers.The first repairman installed the wrong Ice Maker. I complained and another repairman was sent. Rob, the second repairman, was extremely creative. He took the needed parts from the old, broken Ice Maker and installed them into the wrong Ice Maker as needed. He was superbly skillful. Everything is working just fine. Thank you, Rob.

Professional and timely. Would definitely recommend.

Just signed up and so far they have been deceptive every step of the way. Made a date not far out from sign up to have a technician come and thought we would have our washing machine fixed, but it’s nearly a month later and no go. Would have went elsewhere as now we are wasting lots of $ & time at laundrymat as well as waiting around for our supposed appointments. Someone came for the first date, then we had to wait another surprise few weeks and no one showed up. We called and chatted with them and they made it seem like we had the wrong date. Only AFTER scheduled appointment time passed did I get a text message that our visit had been rescheduled to what they told us WE had made the original visit for on the phone. Later that day after we rearranged our schedules to fit that new period we got a text saying that our new visit had been cancelled. I got a call saying no techs would be in the area ... for the date THEY involuntarily rescheduled for us and when we called back to reschedule again they said that it was cancelled because we were still waiting on parts. Now we wait a few more weeks for an appointment that may or may not fix our wash. We have sat at the house for 4 hrs each, 8 hours total on two separate days, been on hold trying to contact them for at least 3 hours to fix these problems and have spent weeks and weeks waiting for useless appointments that don’t come. If we had proper info we could be back in business already. Not cool.

Good service

Really appreciated the serviceman calling prior to arriving!!!!The customer service person said that the only option I had was to receive a text to inform me that the serviceman was on his way... otherwise look for him during the whole 4 hour window ???? I dont call that customer service..rather customer disservice. If I couldnt receive a text then I would not get a heads up as far as when he was coming???I could have been in the basement.. out of earshot of the door bell or himknocking! .. and if I dont text???Glad to say again that the serviceman did call and let me know that hed be arriving shortly!!! ... thats what I call customer service!!He did a great job fixing our clothes washer that was in a tight space andperformed a PM on our clothes dryer.Very good service... Thank You!!!

I should give Sears no stars but I am giving Sears Appliance Repair 3 Stars because of the technicians. The techs actually get 5 stars. This was the 4th service call for the same issue in a months time. It was very frustrating as my 6 year old washers seal leaked and I needed a new tub. Apparently the first tub was defective so another new tub had to be ordered along with a new agitator. Then 2 new tubs were delivered by UPS so I had to send one back. Mind you, my washer is up 2 flights so every time I received a delivery I had to pay someone to get it up the 2 flights. This went on for over a month. The last repair tech to arrive was a guy who was very experienced and knew exactly how to repair what was wrong with the machine. He balance the tub and made sure that it was working properly. The entire process from beginning to end was so frustrating! And it cost me almost $800! I could have purchased a new washer but I have one of those condo laundry centers where the W/D are attached. The most frustrating thing was that I had to coordinate UPS deliveries with Sears service calls. I spend hours doing this because I was put on hold then disconnected a few times. Sears and UPS do not communicate very well and because Sears gave UPS an insufficient address (they had the correct one but didnt bother to check it), delivery wasnt made then 2 tubs showed up on one day. It was a nightmare!Thank you to the last tech that showed up for me. He was amazing! So far Ive had no problems but Ive only used it once since the repair. The techs are really good but there is no communication between Sears and them. When they showed up they werent sure what the issues were and how long it would take to repair. What is going on with Sears??? Thank you techs for all of your assistance. No thanks to Sears.

This survey has been sent to me, and my Kenmore fridge still has not been fixed or repaired after not having one since the middle of October. How is this even possible? This has been the worst customer service and response time I have ever experienced with an appliance. The three year warranty we purchased for almost 50% of the cost of the fridge, was a bad decision. A decision I made in good trust, that service if needed would be fast, easy, and reliable, (tag line on warranty).Well, after six weeks, and about 4 hours on the phone, and three service appointments,, two of which were no shows, clearly this is not a slogan sears should be using for their extended warranties.I urge other potential buyers considering Sears, to shop and buy elsewhere through a local store, where you can actually call and talk to a real person who will listen, respond promptly, and be accountable to their promises. Not impressed one bit.

Frank who came up to service the tractor did a fantastic job. He let us know that he is ordering a part for us and we have the choice of my husband putting the parts in or call and have Sears come up. He was kind and offered to give information.

Michael the tech repair man was very good and nice

The repair was easily scheduled and the service person who showed up was very competent and pleasant. After fixing the immediate problem he spent quite a bit of time checking, replacing suspect parts and making sure there wasnt any other potential issue that can again affect the working of our appliance.

Reluctantly scheduled a service appointment for our 10+ year old LG front loader washer that would not drain. We had already checked the basic stuff like making sure the drain filter was clear but we were pretty sure we needed a new pump due to the awful sounds it was making. Scheduled an appointment for 8am-12pm time frame. Got the reminder call the day before and the day of, the repairman himself called us when he was 30 minutes out. Arrived promptly and took care of the issue within an hour. He was very professional and we are very pleased with the work. Will definitely use Sears Appliance Repair in the future. My husband, who witnessed the work, said it was a difficult job and he was glad we called a repairman instead of trying to do it ourselves. The price was reasonable as well. We were glad he had the part on the truck and didnt have to wait for it to be ordered.

The Sears service person seemed experienced and knowledgable. He was in and out quickly and our machine has been working great ever since. I use their service for all my appliances and I have not been disappointed!

Our 1.5 year old LG Refrigerator stopped working around labor day. We have Sears appliance protection plan and requested a tech to come in. The technician came in on Sept 12 and informed me that the motor had stopped working. He did not have the part in hand and ordered the motor as well as duct assemble and grille assembly. The motor arrived in a week - however the other two parts were back-ordered. I requested Sears to send me a tech to install the motor. However they refused since all the parts werent in place. My understanding was that the motor was the KEY part - however I could not convince them to send a tech. Ultimately the whole thing got resolved 2 months later. All this while, it was very hard to manage without a refrigerator particularly with small kids at home. Because of my service protection, I did get food loss compensation. However, that does not really help when all you want is a functioning appliance that we paid a lot of money for. What could have been done better? I wish Sears had sent a tech to install the motor as soon as it was available! This could have cut down the wait time (and frustration) considerably!!!

Took almost one month for repair parts and installation so I went without a washing machine for a family of five and ended up having to go to the laundry mat several times. In my opinion, extended warranty through Sears is no longer worth it. The subcontractor hired to evaluate and return with to install the needed part was very good, but Sears service was not.

They were able to narrow down the time they would come. They were courteous, timely and did the job. They told me how to avoid similar problems going forward with my Whirlpool washing machine.The problems were related not to repairmen, but to broken part shipped the first time so they came and could not repair. I am still waiting for them to pick up the big boxes with old parts under back porch.I was fortunate to have had a service contract, saving us mucho $$$$.

I can always count on Sears to come out and perform maintenance/repairs on my lawn mower. Always had great and friendly service. Cant ask for more than that. I will continue to use Sears.

Parts ordered; to be installed at a later date.Parts installed and working well. HOWEVER, I had requested Dave, the tech who is qualified to service stoves and refrigerators, but I had to wait for 2 separate servicemen to come. I understand that scheduling is a complicated process, but I truly would have appreciated being able to schedule (and wait for!) one appointment.

It was not a major repair since I was concerned that I had found a rubber type washer in the bottom of the washer that i thought might be a part that had come loose. The repair man could not identify it as such, and the machine is working fine. He was courteous, on time, helpful and gave me some very good hints on the care, cleaning etc. I am glad I called even though there was nothing really wrong to fis. He also suggested, that I get the Homeowner Appliance Package which I have signed up for. Since all my appliances, other than a replacement Microwave are all Kenmore and have served me well.Frances Owen

The technician that came out to service our dishwasher was very professional and very knowledgeable. He did not have all the parts but he placed and order for those parts and came back the next saturday and finished the job. Dishwasher is working great.Good experience.

While the repairman was excellent, trying to get information or give information to the service call center was extremely frustrating. between the noise in the background and the language barrier I had to call over 10 times and they still messed it up. The repair man had ordered 4 parts for my refrigerator which came quickly but one of the sku #s was wrong and trying to convey the info to the service call center took over a week of me calling 2 to 3 times a day. I finally called the parts Dept myself to get it straightened out. This type of issue needs to be addressed.

My dryer would not heat, and also had a broken on-off switch on the door. Repair required two service calls because the replacement switch the repairman had brought was itself broken. Both servicemen were quick, friendly, informative. The first one helped me solve the problem of why the dryer wasnt heating: lack of enough voltage in the 220 line. Turned out to be a circuit breaker that had tripped -- not enough to notice on the panel, but enough to disconnect part of the 220 line. Would give repairmen five stars, but experience gets four because of need for two appointments when there should have been only one.

The guy who came here twice was really good. However there was one appointment with another guy, who never showed up

The two repair men that came to my home were on time & courteous. Their expertise in fixing and repairing my Samsung front loading washing machine was greatly appreciated.I have great respect and appreciation for these service men. Thank you

Terrific technician! Arrived right on time. Explained the problems concerning the 2 machines.Now I know what to do to avoid any similar problems.

To whom it may concern;Rick Dionne was my serviceman and was absolutely terrific ! He was knowledgeable and efficient and sears is super lucky to have him on board! I would highly recommend Rick and sears service!Thank you,Deb WalshEaston, ct

Our service man was fantastic. He helped us get the appointment at a convenient time and was truly professional and supportive. Thank you.

The serviceman got our snow blower ready for the upcoming winter. He had to replace the drive belt but that was covered under our warranty. It is so convenient having the maintenance done at your house instead of having to bring the snow blower somewhere.

The technician was on time. He came in and looked at the washer and he didnt even ask what was wrong with it. He knew exactly what he had to do. He offered some tips and was out the door in 20 minutes. My washer now works perfectly

Good service, Good value. Service man arrived on time, diagnosed problem and performed repair -- still no problems. Thank you Sears Home Repair.

We received reminder calls about the appointment, and the service man called to say he was on his way. He arrived within the time window promised. He was professional and competent; had the necessary part on his truck, and completed the repair promptly.

The tech checked out my refrig all is good he ordered two parts but the part supply department sent 2 with the same part number and none of the other. The correct part is on order.

Fast response time.

Made an appointment for a 10-2 window. Appointment was confirmed by email and phone. There was also a supposed link on one (out of two) emails to check your real time service arrival. The link did not work.Service tech did not arrive on time, or even call to say he was delayed until 3:40.Inexcusable.When he arrived he said the day just got away from him. No follow up call from Sears.This type of service is very unprofessional.

GREAT technician, he was knowledgeable and efficient in our repair.. he was able to fix multiple issues and showed me what was broken.Now the service call line is another story

Technician was fine, but its really disheartening to pay $90 for a diagnostic fee when I already knew the pump was blown and it took him exactly, and I mean exactly 10 seconds to confirm it. From there on out, it was a half hour to replace it, and a total bill of $390 which is just WAY TOO MUCH. The repair guy was able to tell me this, again, within the first 10 minutes (thats how normal the process and the price are). I hate that feeling of do I fix it, or do I replace it because of an overly inflated repair charge --mostly due to an unnecessary diagnostic fee which I would have had to pay even if I decided to buy new :( If Sears could get its diagnostic fee to something reasonable like $30 and keep its labor and cost prices in check, it would go a long way to rebuilding confidence. A 90 DAY guarantee?! It sound like they dont even believe in themselves.

The installer was professional and pleasant but the item that was shipped and installed was not the item that I was told was a ordered for replacement. Therefore, we have a 40 gallon water tank instead of a 50 gallon tank. :-(

My appliance started to fail on me with only a few months left on my warranty with extended plan to cover labor. Great right? Except I called Sears, not only did it take them 2 weeks to get a technician out but he wasn’t even a technician. He just came to take pictures to determine the problem and submit paperwork. After a week I followed up with Sears only to be told that the warranty would not be honored because I did not keep a 4 year old receipt. After escalating this issue, one employee commented that it’s their way of avoiding having to honor any warranty services. Clearly even their employees know this is unethical. I will NEVER SHOP SEARS again.

Excellent service. Technician was polite, know;ledgeable and very help. Quick service!

Technician Charlie in the Greater Danbury area, was great. Kept me informed of his time window and what was needed for the repair. In my opinion, he went above and beyond in his services. When I use Sears in the future, asking for Charlie.

On time; Professional: Expert technician . I am always pleased with the work. Highly recommend them.

The technician showed up well within the scheduled window. The repair was a bit tricky and he tried a number of options. He was able to complete the repair to my satisfaction.

The service Technician did a great job on my Washer, Dryer and Refrigerator. He was profession, courteous and worked quickly.

The technician was here between the times given. He was very professional and efficient. It was a great experience.

Awful! Im never buying from Sears again. I wasted a lot of time waiting several days. The repair people did not care to find the problem and left me with no working dishwasher for months.

We had a problem with our air conditioner. Thankfully, we had bought a warranty. The repair man came as scheduled and fixed it. Love the service and reminders Sears provides. They kept us on track to be there. They even moved up the appt when I told them my husband had asthma.

Was able to get a repair person the same day to determine what was wrong with an LG washer. After going through a diagnostic test, he determine that it was caused by a motor problem ( motor was covered by the 10 year LG warranty) and he order three parts and scheduled the next visit for a week later. The technician came on Thursday as scheduled, and determined that none of the parts were needed, because the problem was caused by a loose nut anchoring the motor assembly. It took him 5 minutes to determined that and mentioned that the technician who diagnosed the problem should have looked at the motor assembly, thus determining the real problem. All the part were returned and it cost me $169.00 to fix a loose nut. Not good ????????? Luckily the second technician was very thorough and diagnosed the problem inmediately.

Good diagnosis, quick repair. Well keep this 19 y.o. unit, because the new ones are JUNK

Professional, came on time. Gave advise and answered all our questions

The repair to my washer and dryer was completed efficiently. The technician was courteous and very knowledgeable.

Tractor repair

Expert and prompt service from the Sears refrigerator specialist.

Although the repair man said its all about loading my washer improperly.. How can that be... Ive been loading all machines for the past 48 years. Iam not convinced that is my problem...

Great service.

The repair technician was very knowledgeable and pleasant! He was helpful when I had to clean the floor underneath the fridge and had a wonderful attitude!

If I could give them zero stars I would. Do not go to Sears for anything. If I were stuck on a desert island during a hurricane and I saw a Sears ship come towards me for rescue I would just say Cheers mate, but I would sooner drown.

The Sears Technician was excellent, professional and did a great job with our dryer, well done!

My refrigerator stopped working yesterday. We’ve owned it for only 2 years. When we called Sears repair center, they told us that they didn’t have an appointment available oct 24th. Yesterday was SEPTEMBER 19th. When we complained about the ridiculous amount of time that is from now, they told us that’s the best they can do. We are extremely livid. We don’t know how they expect us to live without a fridge for over a month with two young kids.

Came on time, was friendly, explained what he was doing and worked quickly. Top notch!

The repair man that came to do the actual service was very nice. The whole processs left much to be desired! I had to wait almost 3 weeks for the repair appointment! At that appointment, the repairman assessed the situation and decided we needed a new heating element..which he had to order. This took another week to come in. Because the repairmen are spread so thin..he did not arrive on the scheduled day to install the heating element, he came the next day. The new element burned out after less than 24 hours!! I had to wait another week for service at which time a new heating element and a new thermostat were installed. Almost 5 weeks without hot water is totally unacceptable! I will not be buying any more Sears appliances and definitely not be renewing my service contract!

Our service repairman was very friendly and helpful. Suggested ways to keep costs down for repairs and was timely.

The repairman called to tell me his estimated arrival time. I received an email earlier from Sears narrowing down his arrival time. It was perfect.

Customer Service is polite but SLY. Unable to fix a problem concerning my appointment, they put me on hold, gave me phone # s to other departments etc so I would be busy explaining over and over again the issue, begging for resolution. Eventually after many calls in the course of the afternoon - the clock turned 5pm st which point the problem could not be solved. Sears is unwilling or incapable of correcting problems it has created. All my appliances have always been purchased from Sears, mostly Kenmore brand. My next appliance will NOT be purchased from Sears. I am a longtime customer who expects customer service especially in an emergency - I very much resent being stalled until the issue was unresolvable. If I could give ZERO stars - I would. Next time - Im going to Best Buy. If I stall long enough until my next d by then my once beloved Sears will be shuttered.

My service tech was absolutely fantastic !!! He arrived on time, did an excellent job in servicing my tractor and it works perfectly now !

Could not have asked for a better technician. He was on time, and very knowledgeable.

DO NOT purchase a Sears Maintenance agreement. The technicians have been very nice. However, we have had them here EIGHT times in 3 months for the same washing machine problem...it stops at each cycle. Four of their visits have been to install parts theyve ordered the previous visit (new drum, new motor, new timer, etc...). OVER $2,000 (TWO THOUSAND dollars) in parts alone installed in a 20 year old machine.The maintenance agreement states that theyll give a $500 credit towards a new Sears machine, if they cant fix this. It is not fixed, but they keep requiring more to be done to it. This has taken untold amounts of our time to be home waiting for technicians, and waiting for them to complete dismantling the machine to add parts, and putting it all back together. Only to have it not work again within a day of the repair.This has been a horrible experience.

Our broken icemaker was quickly replaced with a new one. The serviceman was friendly and helpful. I hope I did not pay too much for the new one.

Repair man was prompt and worked quickly to resolve my problem which was to replace a drive belt on my mower. I had tried myself but Sears sales personnel had sold me the wrong belt thus requiring me to call the service department for assistance. The belt was replaced in 20 minutes at a cost of $247.00. This is too much considering the belt itself was only $30.00 of the bill. You need to do something about your rates.

Sears has lost sight of Customer Satisfaction – Now I understand why they are struggling to stay alive. I noticed my three year old Kenmore Elite refrigerator wasn’t getting cold enough on July 23. I called and they said they could have someone here the next day. The technician came and did some diagnostics and determined the evaporator fan motor was bad. He ordered one to be shipped to my house but couldn’t return until August 13. My refrigerator doesn’t get colder than 44 and the freezer doesn’t get colder than 24 degrees. USDA states, refrigerator should be colder than 40 and the freezer colder than 0. I did not want to wait the three weeks for his return so I ordered the OEM replacement part from Amazon and had it shipped to me in 2 days. I installed it and quickly realized the Sear’s tech’s diagnosis was wrong and there was no change in the temperature. I am a Regional Service Manager for a High Tech equipment manufacture. Prior to that, I was a Field Service Engineer for precision robotic coordinate measuring machines and medical equipment costing up to $1m. So my perspective is based on analytical troubleshooting and customer satisfaction.After realizing the new fan did not resolve the issue I called Sear’s to suggest the technician come prepared with some additional repair parts. Their Customer Care wouldn’t listen and said the technician would need to come and diagnose the problem. I explained he already misdiagnosed the issue and perhaps he could move up the chain to the next potential failure point. Today August 13, the technician arrived, and I explained that I had replaced the fan motor and there was no change in performance. He quizzed me, “did you unplug the unit first.” Of course! Then he said, “well you probably killed the whole thing.” I said, “Excuse me!” He replied, “you put in third party parts.” Mind you this is before he even started to open his tools or look at the refrigerator. My immediate response was, “Don’t give me that $h!t, it is an OEM fan.” He quickly backed down and said “well, we’re not here for that, let’s see what is happening.” After spending some time on the phone with his Technical Support, the technician closed up his tools and said, “I have some news you’re not going to like.” He said, he could see the problem, but everything checks out so he doesn’t know how to fix it. I asked him what was he going to do? What is the next step? He said, “Nothing. There is nothing I can do everything checks out. I said but you see that it isn’t getting cold enough so the unit isn’t functioning correctly. He agreed. I said so you’re simply going to leave me with a non-function refrigerator with no plan or solution? He said, “Yes.” I asked him how you see this as being acceptable. He reiterated he didn’t know what to do and he couldn’t simply just replace parts. Now I won’t profess to know a whole lot about refrigerators but there probably only two thing it could be – the circuit board or the compressor. Just so happens, I read on line this unit is made by LG and they have had issues with the compressor. The Technician acknowledged this to me but clearly didn’t want to replace it. I asked to speak to his supervisor. He gave me the number of Sears home repair.I called and demanded to speak to a supervisor who also wasn’t very helpful. All she was willing to do was place another service call with a different technician. Problem is this service call is almost two weeks away. I asked her to put herself in my shoes and tell me if she thought this was acceptable. She said no and understood my frustration but was not willing to have this unit fixed any quicker. So my refrigerator will be malfunctioning for an entire month before the second technician comes out to tell me he needs to order parts and the whole cycle begins again. Not to mention this will be my third time I had to take off from work.Every major appliance in my house is a Sears. My last refrigerator lasted 20 years! But after this experience, I can tell you this is the last Sear’s purchase I will ever make.

Paid for tune up, paid for new filter tech did not have part and promised to order and ship to my house...still waiting. Also, tech adjusted drive belt and tractor seems to have lost power and I cannot go you slight inclines.

Service technician was great, but the service call fee of $99 just to come out is a little steep. I would gladly have paid $60 for the 10 minutes the technician was at my house, but $130 seemed a lot.

Service was prompt timely and informative.The service call and the technician were both extraordinarily helpful.

The repair job was done professionally and efficiently, to my complete satisfaction.

Easy process. Technician was very knowledgeable and professional.

This is for my refrigerator. Good servicemen. Thank you.

David did a very professional job. He was very knowledgeable about the Samsung refrigerator.

Tech was polite, detailed and neat. Checked all operating components of the Refrigerator.

We were promised the installation of the hot water heater would be 9am, that didnt happen. After 10 phone calls, being shuffled around by Sears all morning a technician showed up at 9:45pm a great inconvenience. We let him do the installation fearing he would never come back. A very bad experience.

The service was done on time, by a fine gentleman and he described what was done to my satisfaction.

I had a service appointment for my dishwasher. They charge $59 just to come out. Ive had Sierras come out before for a dryer issue. At that time the service tech found that there was all kinds of dust in the dryer. He took it apart vacuumed it, vacuumed the coils and did not charge me anything more than the $59 service charge . This time the service tech found that there was some debris clogging up my dishwasher so he cleaned it out, he did not need to replace any parts and he was there for all of 25 minutes and my bill was $179 total. A complete rip off I will never call Sears again. I complained to them several times and they did absolutely nothing they said the charge was valid stay away they completely rip you off

Repairman has come out three times and my fridge is still not fixed. They said they would send me new parts (again) but nothing has shown up. This has been a tedious and inefficient process.

The guys weee great & my washer is fixed!

Have already submitted 2 reviews...very positive.experience....Joan Lipman

Worst service imaginable. While the same serviceman came out on each occasion, 4 separate occasions in all, and he was great, each time he arrived he did not have the proper or working parts for the RCA TV. I was told by the serviceman that the proper part would be mailed to my house within 3-5 business days... they were mailed and received, but they were all wrong or non-working parts. Usually, the repair man was not able to return within 3-5 business days but more like a week or so.From the time that my slightly more than 6 month TV stopped working until the matter was resolved was more than 6 weeks... and with no help from Sears. The Manager at the K-Mart where I purchased the TV was kind enough to refund the cost of the TV so that I could buy another brand. IT IS INCREDIBLE TO ME THAT THEY SENT ME THIS REQUEST TO REVIEW THEIR SERVICE!! OH AND THEY SENT ME ANOTHER PART IN THE MAIL (NO DOUBT THE WRONG OR UN-WORKING PART MORE THAN A WEEK AFTER GETTING MY NEW TV. I GUESS THEY WILL WANT ME TO TAKE IT TO THE POST OFFICE TO RETURN IT.TO ADD INSULT TO INJURY, I JUST CALLED THE PHONE NUMBER THAT WAS INCLUDED IN THE E-MAIL ABOUT THE SURVEY, WHICH ASSURED ME THAT SEARS WOULD LIKE TO HELP ME, I RECEIVED A MESSAGE STATING, WHILE YOUR CALL IS IMPORTANT TO US, WE ARE RECEIVING A LARGE VOLUME OF CALLS AT THIS TIME. PLEASE HOLD. I DID AND I WAS TOLD THAT I NEED TO RETURN THE ABOVE MENTIONED PART AND THAT I WOULD NOT BE GIVEN ANY CONSIDERATION FOR THE 20 HOURS OF MY TIME WASTED WAITING FOR THE REPAIRMAN. GUESS WHEN THEY WILL BE GETTING THEIR PART FROM ME... MAYBE IF THEY COME HERE 20 TIMES I WILL THINK ABOUT IT.

Service technician, Dave, was excellent. However, scheduling rhe appointment took longer than it should bc of all of the sales pitches I received from the representative.

Excellent service technician. Prompt arrival with text alert when on the way.

Washer still doing the same thing . My basement full of water and clothes soaked. Had to call back 3 times to get help for tech to come back and had to wait almost a week for tech. Very disappointed.

Fixed the problem. Serviceman very knowledgeable and personable.