They have a sign outside that says call or knock since their doors are always locked. So we knocked and some lady walked up to the door. Refused to talk to us. Only made a cellphone sign with her hands basically trying to tell us to call. So I called, they said someone would be at the door shortly. After 10 minutes I get a call back saying that the manager will be back in 10 minutes to do my vehicle release. They should change their sign since its wrong. They should also have a better set up than making customers sta outside of their closed doors for 20+ minutes twirling your thumbs.

One of the staff members was friendly and patient while i gathered all my belongings from my car but he insisted i let him hold my keys while getting my items to ensure i dont try taking off with my car which is understandable. However, when I was finished they would not give me back my keys and said that they had to keep them. Then they kept trying to get me to give up my title because they said the fees would end up being too high to get the car back so I gave them the title and they tried charging me 350 for turning over the title and getting my belongings. I took my title back but they still would not give back my keys and I still dont know why they towed my car in the first place and they could not give me adaquate information. They stole my car and tried getting me to give up the title keys and pay them on top of it. THEY ARE THIEFS.

Wonderful and fast service! Very affordable, too. Got quoted twice the amount for the same distance and vehicle type from Westlake Towing and Calderon Towing. Professional, efficient service. Truck came in about 15min to me at Lake Merced. Driver was very pleasant and friendly. It was pitch black dark at night and I was alone, a young female and felt very safe and at ease. Highly, highly recommend!

The lesson is: Dont tow away vehicles whos license plates say U.S. Government For Official Use Only, then tell the driver1) That you dont have it.2) Backpedal and admit that you do, but say they have to have a form signed by the real owner (!?!)3) Blame the entire situation on the Daly City Police Department.Just saying.

Love the guys here. They provide some the best service and accurate safe work Ive seen. I would recommend them to my friends and family any day. Ask for Mario and get 5 start service.

My berger grate thanks ok

Professional answering/greeting... Professional vehicle handling.. fast

Person name Gary that quoted me was rude and tried to get more money from me. I was going to try them because they were closer to the disabled car & recommend by AAA. Now I will never use or do business with them. I got a tow company that was cheaper and better customer service. I wont even contact them or recommend them. I dont understand why AAA uses them??

This company do tows much cheaper than either around 80 for a tow from down town to Daly city not bad at all.

Horrible service. Girl on the phone didn’t want to speak with me, only my insurance provider. Tow truck driver drove right past me and kept going. No one communicated with me ahead of time or to try to locate me. Lazy and unprofessional towing company

This place is vile, Mary at the front desk has no interest in taking responsibility for the actions of her company and the at least one of the drivers is incompetent, and here is the reason why. A vehicle that was designated By AAA to be dropped off was driven to the location, due to the confusion of the driver, the vehicle was not dropped of. There are three legitimate businesses in this complex, large income business that have vehicles dropped off almost daily. Despite this, it was determined that the location looked abandoned and there was no mailbox....despite the fact that if you Google the address there is another tow truck pictured next to the existing mailbox. Because of this storage fees have to be paid...due to the incompetence of this company time and money has been lost.On top of not being able to drop off a vehicle, they lied to AAA about the conditions of the shop. Many of the circumstances of this situations seem like a scam. This is not a good company. I would suggest a more reputable company to use.

Jonathan give me a tow and was very professional. He was very nice and treated our Acura like it was his own car. He made sure she was secure on the flatbed and was never is a hurry.

When buisness is slow they illegally tow cars late night off residential parking and lie and say somebody called them. If your parked in your own complex and your not in any neighbors way, beware. Blue Water will tow late night claiming somone called.

I call for a tow, in 30 minutes they show up they help me take my car to the body shop.The driver Mario was polite and he seem like he had a lot to experience on the job.

Very polite and professional and organized. Fast

You can walk from Colma Bart. If youre going during the weekend, call ahead. You could end up waiting 30 minutes or more.

Called to get car towed in my personal spot which I pay for monthly with documents and the receptionists or what ever you want to call her refused to help and repeatedly hung up on me ...very rude ... told me I’m not helping you ... it could have been a big payday for Blue Water ...

Wow. My car got taken here bc it was involved in an accident. The Daly City police told me that I wouldnt be charged for the storage of the vehicle and when I picked up the car it cost almost 1,000 to get the car out. What a joke. Dont believe people even if its there job.

Good kind people even if they dont want to return your car if you dont pay 😁😁😆😅