I was trying to do the inspection that Uber required with those guys but they didn’t pass the inspection they told me 2 of the tires need to be changed so A guy was trying with me to change new tires from their stores so I didn’t listen to him because I know the tires still good so I went to jiffy lube at same time same day and I did the inspection with jiffy lube and everything was good the inspection was pass.

I was trying to save myself time by getting tires at Goodyear instead of Costco, due to the overcrowding at Costco when you need a tire rotation. They said my tires did not need to be rotated, and they did find a nail which they took out and repaired. They finished my car and took it off the rack, but I had to wait 15 to 20 minutes to get checked out. Then the checkout time took another 5 to 10 minutes and I had to go to the restroom really bad. I don’t think I saved much time! And at Costco at least I can shop the store and use the bathroom while I’m waiting. They should think about having another person if I take them that long to do all the front desk work.And the steering wheel was sticky covered with black grease. Took 5 wipes to get it all off. Car smelled like cigarettes and the fragrance used to cover up cigarettes. They should open the window when they’re driving it.

Luba is the best! Organized, knowledgeable and helpful to customers. The technicians follow through with their mechanical expertise. Kudos to your team!

This place was awesome. Everyone was super helpful and friendly and know how to get things done! My car had a flat tire and they made it seem like no big deal thanks for your help everyone at GoodYear! :)

Dropped in to get a quote on 4 tires. Efficient, attentive, courtuous service. If it werent for the price, I would have gotten mine done here.

Good Year in Daly City, 5 stars for technician Robert he is super detailed and does an awesome job on your car. I also bumped into Steve Contratto the district director, I knew him when I first started going to the San Leandro, Good Year. Steve is wonderful! Also thank you to Lube the assistant manager she’s always very pleasant to talk to when you call the store.Thank you Robert, Steve & Lube!

I would like to commend Reza Yusavulian in the Daly City branch who helped me with my tire issues yesterday 8/31. He is a professional with great customer service. He answered all my questions and was willing to help you all the way! He is an asset to the company. Patricia Lim

Awesome excellent friendly service the assistant store manager Luba Super friendly and informative. Appreciate the extra information about the benefits to getting the extra insurance on the tires.

This young lady who helped me was so professional, helpful, and best kind and funny. She worked two people at the same time, and always had a smile.Thank you, I will be back..S

Reza Yasavolian at Mission street Goodyear is very knowledgeable and helps every customer that comes thru the door. I have been bringing my cars to that location since it was Winston tires and because of the fantastic and knowledgeable employees I will always bring my cars there.

Fast way to do alignment.

About a week ago we came in with a nail in our tire and even though it was almost closing time, they were short staffed, and we didnt have an appointment, they were kind enough to help patch it up for us. The woman running the place was awesome, best customer service weve seen in awhile. 10/10 👌 thanks for the help

Reza and the guys are awesome but they seem to always have a full lot, haha!

Ms. Luba Benito, assistant manager, was not only helpful but most pleasant to be welcomed by and having my job taking care of. It was a breath of greasy air to encounter such an great person at the front desk. In fact, this was the reason to came back for the second time in 7 month. I recommended to my friends from that first experience. Now, this was my second visit and she sure were there and treated me the same as last time. Thank you, Luba.

Last week my GF visited here, and the manager /employee introducing no value tire warranty and other service to her, scam

The Mexican lady will decline your inspection and try to sell you tires, ill keep reporting this store to Goodyear HQ and UBER HQ.dont reply me Thank you for sharing your feedback with us, make no sense

I don’t know from tires but I do know from customer service & Luba is the platonic ideal of a customer service provider !She handled everything-in English & Spanish-that happened in the time I waited for my new tires with speed & aplomb! Thank you so much Luba, you’re awesome

Had an appointment scheduled, showed up, and was told that my tires werent available / ready yet. I just think its a reasonable expectation that the tires I ordered should be ready to be put on my vehicle at the time of my appointment.

Rapid service, already known product, reasonable price for the tires.Friendly staff.

It was great to work with Luba and the Goodyear team at this location. Very professional with great communication and timely work.

I brought my car in for a flat and it took them over two hours before they even looked at my car. Once they finally started fixing it they had power issues and my car was stuck for another 3 hours. At no point was I ever informed that they wouldnt be ready for several hours so I had to wait the entire time. While I was there I found another customer where they had put on the wrong size wheel and a different customer they sent home with a spare on their car, with parts tossed in their car without explanation. I contacted goodyear HQ and was told someone would reach out but no one did. Stay away at all costs.

Luba is not only a stellar Goodyear tire representative and multi-tasker, who handles transactions smoothly, but a stunner in-person salesperson.

Still waiting to get an wheel alignment and rotate my tires. But I was told they are lone of the best

Uber inspection, sell their tire to me, been waited for 3 hours, bad experience

My car battery was low on juice (less than 50%), and they tried their best to get it working again, but it couldnt be saved. They sold me a new battery. Ive always liked this place; the people are friendly, and the prices are good. Highly recommended!

The service here is very good

They installed brand new tires on my car and since I am not a professional I fully trusted the stop and left with new pair of tires. After a month I visited my friend who mentioned to me that I have a bubble on my new tire, so I came to the Goodyear shop to change the bad tire and instead of exchanging it for free, they wanted even more money from me! It’s been barely a month and I obviously didn’t bump my car or wheels into anything and they still wouldn’t take a responsibility and change the tire. Do not recommend this shop or their service NEVER EVER AGAIN.

Luba at Good Year in Daly City is extremely knowledgeable and helpful. She goes out of her way to meet customer needs and gives sound professional advice.

Generally great service and affordable prices.EDIT: Its difficult to park as their lot is generally full so you have to hunt for street parking nearby. Asides from that, not much to complain about, and would definitely return for tire services.

Great service this morning. Thank you Luba and Rodney.

Needed an alignment, service was good and fast. Rodney, the new manager seems to be a nice guy.

Waiting for callback on battery replacement on Saturday no call. Call Monday to find out they dont order replacement ahead of time and was told to come in and might get lucky and one would be in-stock otherwise wait for 2 hours to have one delivered? seems like flawed process to inconvenience customers in this way, also you cant pull into parking lot and are forced to find parking in surrounding neighborhood what a bad way to do business..thumbs way down

Thank you Rodney for the great service.

Excellent service.

These people dont care about your time. Contacted them about a wheel balance, said it would take less than an hour. I get there later for the appointment, they say an hour and a half. I question them, but decide Im already there, I might as well. Waited slightly over 2 hours to get 2 wheels balanced. Staff walking through to the restrooms, coming back 20 mins later. No rush whatsoever. Also no TV and no Wi-Fi. Will go somewhere else next time.

5 star Customer Service for Brian!!!Invaluable team member with great customer service skills that know this product and options. Im returning customer because of Brian!! Thank you!!

Excellent service and friendly staff

I was blown away by the level service they provided quick professional and went above and beyond to see that we were happy

Rude Front end service!! Female manager had the worst customer service skills. This was by far the most unprofessional experience I have had in a log time. Female manager literally took her coat off like she was going to fight. Overpriced!

Juan and his team are the BEST! Great customer service, affordable prices, and quality work all in a great location!

Complete waste of time . I show up at 9:30am to get 3 brand new tires, alignment and balanced . They said it should should be done in a couple hours . They give me a call right before the place closes saying they haven’t even touched my car and would I like to leave it overnight ?! Wasted my whole day of important canceled meetings thinking my tires wouldn’t be an all day problem .

Great service usually very busy must come in easy for and day service.

Good service! They got my oil change done on timely manner. Before driving there for any service know that it will take 2-3 hrs depending on what service. So to hit 2 birds 🦅with 1 stone, I suggest taking your laptop or use your cellphone and get some work done or watch a movie while waiting on finishing your vehicle because they’ve great waiting area and restroom for customers! Thanks.

Had an appointment for a simple oil change and made me wait over 3 hours. Told me it would be an hour. The manager worked with me to compensate me for the extra time I had to wait in the end and saved a customer. Mildly annoyed but very satisfied with how Raymond handled it for me.

I would not recommend this place unless you enjoy waiting and frequent visits.This all started in January, I called to make an appointment for 4 new tires for my Jeep Wrangler. I was told there were no appointments, but to arrive an hour before they open on Saturday to ensure it gets done that day. No one asked what tires I needed or any questions so I did this(which is insane, but I enjoy going to Tahoe and they were getting pounded with snow). Upon waiting 50 minutes to even speak with anyone I was informed they do not have any tires that fit my car, and that they only had one type that they could get in within a week. So I asked them to order them, and made an appointment for 5 days following this initial visit.I also needed an oil change this day, this took 3 hours total....I called 2 days later to ensure the tires would be there, I was assured they would be.When arriving to my scheduled appointment 5 days later, the tires were not there and no one had even ordered them. At this point a very nice employee promised they would be there tomorrow and I agreed.I arrived the next day and the tires were finally there! This took 7 hours.After all of this, within 4 days I realized one of the tires had a slow leak. So I made an appointment for 11am, I arrived at 10:40am, I was told it would take 45minutes to an hour. After 1 hour has past they finally took my car back. In total taking 2.5 hours of my time.....

Loves their wonton noodle soup and sticky leaves rice. Pretty much everything on the menu is good. Overall the restaurant could do more upgrade to make the place looks nicer. Bathroom isnt very clean but again we just come for the food.

One of my tires popped just before the holiday weekend and my vehicle doesnt have a spare. I needed to drive south back to work on Monday morning which meant I needed to find a shop that could make it happen. I purchased tires and made an appointment from the Goodyear website. On Sunday I called to confirm my appointment before I had my car towed over. At first I was told there was no way they could get my tires installed and the online scheduling with goodyear didnt take into account their scheduled appointments. However, I explained my situation and they made it happen and installed my tires at the scheduled time. Goodyear Top of the Hill was very professional and cuteous despite the confusion. Tire balance is spot on and I definitely recommend this store!

Great service, Cheap tires. Great Alignment.

Great place with great employees. If you ever have a flat bring it by to them they will fix it for free as long as its repairable. Will always come back. And best part is they open sundays!

The worst costumer service, I called to schedule my appt and when we got there, we parked at the entrance for 1 min to ask a representative where to leave our car, and a guy from the office that is next the main room came to us in a unrespectful way and told us to move our car away and did no let us explain that we had an appt and that we needed to know where we can park. Never coming here again.

Set an appointment online for your time . get reservation number ( screenshot it / write it down ).Great, professional service!!!!

Fast, friendly, and attention to detail. Im a huge pain in the rear about a torque wrench being used on my vehicle i can guess pretty accurately on the torque when i install my wheels when i rotate or get a flat, but its comforting to see tire shops use torque wrenches for consistency and using the correct torque pattern for the vehicle. These guys do everything right.My personal issue with tire shops is im coming across less and less people that can drive a clutch. Not a problem here. The guy that did my pickup sounded like he knew exactly how to drive a clutch.

Rude front of house customer service staff. I’ve been going to good year for many years in Florida. I guess they don’t know that customers come first, here in California. The lady at the front was abrupt, rude and condescending. If you have parking lot issues - don’t ask me to move my car just to come back inside in 3 minutes to make an appointment. Shouldn’t it be customer first? Your “ guys “ inside can’t wait 3 min to back out a car while I make an appointment? Sadly, no appointment was made on my behalf.

I came to the store at 9:55 AM and checked-in for my appointment at 10:00 AM. One of the workers helped me, we walked to my car and he took the mileage on my odometer. He told me that that the wait time will be approximately an hour to an hour and a half. He didn’t tell me the next step, I thought I was already checked-in, so I waited in my car. At 11:15 AM, I’ve noticed that the customers who came before me already got their service done so I talked to the employee named Roberto. I told him that I’ve been waiting in my car for an hour and fifteen minutes already and no one even bothered to ask me what I’m there for. I was frustrated that they didn’t even know that I was there for a service, the only thing I wanted to get done is an oil change. Time check right now, I had a dental appointment at 1:00 PM but had to cancel it because I’m still here, my car isn’t even worked on. I’ve been here for 3 hours now just for an oil change! I mean that is unacceptable! I don’t know how long I’m going to be stuck here for, but it has caused too many problems. I mentioned to them that I do have an appointment at 1:00 PM but they didn’t seem to care. This is the worst customer service I’ve ever experienced so far. If you have time to kill, then this place is for you. If you have a lot of things going on, this isn’t the right place. If I can just give them -5, I would have. I usually don’t write reviews but this is just unacceptable.

Popped in for a tire safety check. Fast Service, Big Smiles. And after 5pm on a Saturday evening....I was impressed. Thanks.

Super helpful! I had a check tires light on and they filled all immediately - and free! Great team!

I was told my car was ready and that everything was set. I had been told I would get an alignment check. It wasn’t until I got to checkout that I asked “have you checked the alignment” and the answer was “no actually we forgot”. Completely unacceptable, unsafe and unprofessional

Nice employees. The manager is the best ever and service is great. 😃👏👏👏

Installed the wrong tiresI went in for a new set of tires, alignment, and oil change. I asked for Assurance All Season tires. When I reviewed the estimate listing the items and services (which, sadly, I dont have a paper copy of), it was for Assurance All Season tires. When I was given the rebate form when I picked up my car, it was pre-filled with the information for the Assurance All Season tires. It wasnt until a few days later when I next used my car that I saw that they had installed the more expensive Eagle Sport All-Season tires. Checking my bill, sure enough, they charged me for the more expensive Eagles. (I know, I know, my bad for not meticulously checking everything done at a service center.)This made me doubt the other services. There was no sticker on the windshield indicating when the next oil change was due, so I wondered if they had changed the oil. I pulled out the oil dipstick, and the oil did indeed look like it had been changed--honey-colored, not dark. Was it the full synthetic I paid for? Did they change the filter? I sure hope so, but theres no way to tell and Im not feeling very trusting anymore.I have no desire to go back and spend another day and transportation costs hoping they get it right the second time, so Ill keep the tires (louder and stiffer than my old tires, but every Prius needs sport tires, right?) and consider the extra money to be the cost of learning yet again to always be a watchful consumer when dealing with cars.On the plus side, they did get me in without an appointment on a Sunday and the person I dealt with on the front-end was friendly enough.

So I made a same day appointment online but little did I know when I arrived that they said they dont do same day appointments. Nowhere on their website ever state that. Anyways guy was nice but what a waste of time driving out here even though I made an appointment online.

Quick and easy. Went in for 2 new tires thanks to a flat. Ordered the tires online the night before, they had them in stock (woot!) and sent in the appointment request. I called this morning to confirm the appointment and they hadnt received the request yet (system seemed to be malfunctioning), but they were able to take care of me around my requested time. Note- the online scheduler doesnt actually take into account what the shops able to schedule, so definitely call for appointments! The online system is an appointment request, not an actual appointment scheduler.Another note, the parking lot is tiny. Exceptionally so. Not really uncommon for the area, but we did have to park on the side street right next to the lot instead of IN the lot. Not a big deal, but pay attention to how full the lot is before pulling in or youll have to maneuver a bit.Thankfully when I went in, the order information had come in. The woman at the desk was helpful and courteous, as well as knowledgeable. She answered all my questions with precise answers that I really appreciated. She said her name several times and Ive already forgotten it (sorry!)We had to wait a little while so we walked around a bit, but about an hour later I got a call saying they were finished and they were able to repair the tire free of charge, so I could call to cancel the order I had placed online. The tire repairs are for the life of the tire, so we should be set there as long as we dont run over any more nails.I just called to cancel the tire order and receive my refund, they said itll be 3-5 days.Overall, a positive experience out of a miserable situation that could have been made much worse by a terrible tire place and instead left me feeling good about the day. They do what they can for the customer and try to expedite the experience as much as possible. If I DO ever need my tires replaced, this is where Im going and I will gladly recommend it to all of my friends, as well.Thanks for everything! Youve just made a lifelong customer out of me.

12/2017 - (Didn’t want to jeopardize the repair of the damage this place caused until I got it repaired)THIS PLACE IS A DISASTER WAITING TO HAPPEN...The kid, yes KID that damaged the under carriage of my vehicle by parking it askew over a lift and then banged up the rear bumper by backing it back over the lift into another car thus damaging that car as well, shouldn’t be flipping hamburgers let alone operating peoples cars, (...Steve claimed he was “...my best employee “). A friend of mines went there, unknown to me, til later, and they ordered the wrong tire, then wanted him to pay for them to correct the mistake. This is the “Keystone Kops” of auto repair, beware, read the other reviews....

Had an appointment to check on a tire scheduled for 1 o’clock and arrived and talked to a guy called Roberto. He basically told me to go somewhere else because they were too busy, although I had an appt. don’t waste time going there...

This is where I go for oil changes and most other car needs. I go there often, and they never try to sell me other repairs, unless I really need something done. The one time they did, I knew I truly needed the service. If you sign up for their newsletter, youll get some good coupons. And, the employees are a nice group of guys.

Raymond gave me a fair deal had rear brakes replace, and 29 point free inspect for our peace of mind

Went to get new tires for my daughters car I won’t mentioned employees names but all three were very unprofessional not very helpful and just didn’t want to hear what I had to say okay so here’s what happened when I came in to the auto place my daughter was already speaking to a male employee so I asked him politely what my daughter was paying for he told me tires and something called a 3 year alignment program I said she didn’t need that remove it please. All my daughter want is new tires and a wheel alignment okay so I asked the employee again how much are the tires in which he told me then I asked how much is the alignment in which he told me that was it then he tossed the paper to me rudely then me and my daughter left. Okay me and my son arrived at the shop that afternoon to pick up the car I was helped by a different male employee he was looking at his paper work then he gave me an estimate which was much higher than what the other employee told me so then I showed him what I had he said that’s not correct I said why that’s when another employee intervened a young lady she explained that my daughter was charged for tires and wheel alignment and installation fee I said okay why when I was talking to the other employee earlier he didn’t explain that to me so the other employee that I spoke to earlier jumps in rudely and says because you didn’t ask. How can I ask something I know nothing about so then I said all you guys are attacking me I am a elderly woman disabled and none of you have apologized for your mistakes then the employee said your not getting your car unless you pay then the young lady put everything away they look at me smiling treating me like trash I wanted to cry but I kept my emotions together for these people to treat elderly people like this is beyond me I am not happy with the way I was treated.I am sure 7 on your side and my lawyers will hear about this plus I recorded everything that was said. Who ever the owner is a word of advice if you want to stay in business stay on top of your employees you run the show not your employees because if someone decides to sue you will they really be there for you think about it are you willing to risk everything because as I read some of these comments yeah your apologetic but how many apologies do you have to say before something really tragic happens. Teach these young folks COMMON COURTESY and RESPECT and most of all GREAT CUSTOMER SERVICE!

Terrible place as they just want to make your money. Cannot make appointments for tire rotations or alignment after you have purchase the tires from them, these are first come first serve. They never have time for things that are free with the package, but if you want to buy tires from them they can squeeze you in because there is money to be made. I would never refer them to any one. Go to Firestone they make appointments!!!!

Jacob and Yeba? Yuba? Anyway, both of them are very nice and knowledgeable. It does get very busy here and sometimes the line is very long. Jacob keeps a cool attitude and relaxing music to keep the energy right.They do a great job on my car and have a bathroom, water, coffee and tv along with a few outlets in the waiting room. They did not try to strong arm me into buying more expensive tires or add extra things I didnt need. Also nice to have another woman in the shop.People who cplain about the wait : I was told that it might be an hour or 2. Over the course of my wait I heard them tell people over phone and in person that there was a long wait and they were given time estimates. No matter where I go, Ive always had to wait at least an hour.This morning Jacob was the only person at the front desk and was swamped. He was professional and worked as fast as he could. In a world of insta everthing, people should learn to be more patient.

Excellent service and I walked in on a Saturday and got all 4 tires and my oil changed for cheaper than Costco was doing 4 tires on special for so BEAT THAT! Be patient. Parking is tight but they have a restroom and a theres a Kuerig with flavored creamers! to help the time crawl by. Or leave and come back is what I always do.

This is the first auto mechanic where I can honestly say every experience has been a positive one. In fact, most of the time my expectations are exceeded. The store manager, Glenn A., is always courteous, polite, friendly, personable ... in other words, all the high qualities of someone in the service industry.I cant say enough good things about this location. Youll have to experience it for yourself.

Ok you lost a star with me cause a miss communication or I say a lack of really listening and it was nothing big but it could have saved your tech from having to do his work twice but not a loss to him other then time and he gets paid hourly. But my time thank God it didnt take to much longer waiting. But I the end your tech Im sure to get it done again cause the customer me he knew was waiting skipped Im sure what is regular without thinking practices of checking and making sure all tires and there pressure not just what was put on new and missed that one was a little low.... and needed air before I left. But thats why I say you lost a star...but know it was cause he was just trying to keep the customer from waiting longer when it could have been avoided had the lack of understanding what the customer said either cause you were preoccupied with something else or just really were not valuing the customer and what type of attention is really required in a customer service position and with that said they do great work normally but dropped the ball today.. luckily its a customer that knows your normally not like this ...so tomorrow is a new day and always know there is always a chance to improve and grow....your a great team of workers and I will be back

ANNOUNCING THE BEST TIRE(Free repairs)AND REPAIR SHOP IN THE BAY AREA...Roberto and Sylvia at the front counter provide GREAT, genial customer service...the shop even offers FREE tire repairs if your tire is still repairable...SEE for yourself and be pleasantly surprised...highly RECOMMEND...check it out FOR yourself...))

Their pretty good at standing around with their hands in their pockets. Not so great at actually working or answering phones. To change a tire they are averaging over an hour per tire. 4 1/2hrs total so far...not even counting the alignment yet. Id imagine their workmanship is on par with their work ethic. Id avoid this place like the plague. Please go to another Goodyear store.

I just called to get some information, but the man on the phone was rude and short. I never went to the store after that phone experience.

I think the wait is very, very long but, it is worth the time in the end.

Very friendly staff, decent waiting area with complimentary coffee and bottled water. Reasonable prices for their three year alignment.

My Goodyear tire blew after only 16,000 miles and no collision and this store refused to reimburse me. Don’t trust Goodyear tires or this management.

I was at the tire store today 12/16/17 to have a tire repaired andwas very impressed with their excellent service. The lady at the service counters very helpful and professional.I highly recommend the Goodyearstore at 6498 Mission Str.(Top of the Hill) for any tire needs.They are the best.

I would give them a half star but cant. Got my tires replaced there once and they replaced my new tires with old used ones. Never going back.

Excellent service.

These guys are the best tire repair wizards! I recommend friends and family to this shop !!! 5stars

They hooked me up with emergency services quickly, cheaply and with a smile..

Great service and friendly 7/11 7am

Always purchase the tire protection plan, theyll take care of you.

Five star! Open at Sunday, that’s very helpful!

Other than they are always booked 2-3 weeks in advance, they have been AWESOME for me thus far (I have been going since 2008)!!! Glenn the MGR has always be great!!!

Make appointment online that you would be front line ...Nice...

Raymond and his staff were very accommodating and helpful.

Great friendly service. Recommend making appointment for faster service.

Great group of guys! Today 12/9 I believe Jose worked on my Chevelle and he did a great job keeping me un the loop with every move he made.

They never let me down here. Genuine and professional service.

Great

The most horrible experience I have ever had. I booked an appointment over the phone at 8:30AM then they told me that you have to leave your car for half a day then come back. He never mentioned that to me on the phone so he doesnt lose me as a paying customer. They are also under staffed. The guy there was not even picking up the ringing phone when I was in their office. Please save your self time and headache and go somewhere else.

Honest guys, and easy to walk to BART after dropping your car. Forget the dealership.

Steve was very helpful and explained clearly what my car needed.

Very rude and unprofessional! I do not recommend to any one and charge a lot . Especially the black guy at the front desk is like a giant

Good service corteous (Jimmy) and short wait to get wheels alignment done.

I went ther to see why my rear tires needed air every two weeks, I was told that they could not fix the tires and got me two tires two hours later, the place offers free coffee and bottle water at the waiting room.

Came in for an oil change, they ended up pushing for a brake change which had 6mms left. They also recommended an oil change after 2.5k miles for a car that recommends 5k.

Said they could fix tire on my motorhome. Drove 30 minutes to find out they dont do motorhomes. Bad communication on their part.