Someone vandalize my car. I called my insurance provider to file a claim. They recommended the Auto 360 for repair. I drop my car on Monday morning at 8:00 AM for repairs. They called the enterprise car rental to pick me up to rent a car. They sent a repair estimation quote to my insurance provider. The repair was done on time within days. They follow up after the car repair completed. I went on Friday morning in my rental car and handover to them. They have taken care of my car rental drop-off to Enterprise. I was surprised because they repaired my car like a brand new car. Their customer service was awesome. Next time, I will go to Auto 36o again and I will recommend this place if you need auto repair.

While we are happy with overall service and attention to detail, the lack of communication between the shop and Geico cost us ~$530 loss. Our car was in an accident and Gino made sure the repair was done with OEM parts. However, the repair took longer than usual and the extra time was not informed to Geico (while we constantly talked and made sure the info is passed on from the shop to Geico). In the end, we were overcharged for the rental, and this is leaving us with a loss.Make sure you have all the communication done on time and verified with your insurance company. Depending on the shop to get this done will cost you and the shop does not take any liability. After talking to Gino >20 times, he is now ignoring my calls and never returns them. Bad Service and not valuing your customer !

Thank you Auto 360, you have left my car brand new! I have a 2012 white Volkswagen that need it to be touchup before I sell it and these guys did an excellent job! I couldnt be happier with their work and customer service. I will absolutely recommend them.

Great place to get services

My car was involved in a freeway accident. The entire back end had to be replaced, rewired, and reassembled. From beginning to end, Gino made sure I was informed and served with exceptional care. He is knowledgeable about customers’ rights, insurance procedures, and works hard to maintain communication at the most professional level.The facilities are clean, the staff helpful and hardworking, and the efficiency (considering how much damage they had to repair to my car) was impressive.Based on the quality of care I received after having my poor car wrecked and then rebuilt by Gino’s amazing team, I trust their process and will return for any repair work I may need done. Even though I live in a San Mateo, I would come back to this place because they earned my loyalty and trust! Well done guys! Can’t thank you enough.

Have to many cars. They can talk the talk to get you there but dont keep there word about helping you out with things you didnt even all for. Geno nice guys but to much on his plate its all about the big money California dream . Doesnt matter who you run over to get what he wants. Dont have anything to give customers but a plastic card no pen, calendar (honest cup ) touch up paint nothing.

STAY AWAY FROM THIS SHOP AT ALL COSTS!!! If you are looking for troubles or paying premium for a simple job, this is the place for you. This shop is full of professionals ready to suck you dry.

Good

Gino and his team provides very fair assessments to you as the customer. I found them honest in their opinions and patient with their time. I am not particularly well versed in car terminology or repair terminology and Gino took the time to sit down and explain my opinions to me.

My vehicle was towed here due to an accident. At first, the shop was super helpful calling insurance for me trying to help my situation along. After the ruling of the case, thats when the communication issues started.I called the shop and asked what my options were for my car, he said to tow it and dispose (pay the shop a $450 fee) or find a buyer to purchase the vehicle. I found a potential buyer and called the shop on 6/29 to ask what would be a good time to come in to show the car, Gino couldnt give me a time and said he would give me a call back. I did not receive a call and tried calling several times where my phone call went to voicemail. I called on 7/3 to let them know I would be bringing a buyer in on Wednesday, 7/5. Gino told me thats fine and that he was not going to charge me any storage fees despite the car being there for over a month. I get to the shop, my buyer is ready to purchase, and the person working tells me I need to pay a $450 storage fee. It was surprising being told initially I would not be charged any storage fees so when they retracted from the statement, I was absolutely dismayed. I understand they are a business but the gentleman working, Sami, was unwilling to meet me halfway to reconcile the miscommunication; Gino was unavailable on vacation.It is obvious they wanted some money one way or another. Four hundred and fifty dollars is not a large amount for an auto body shop relative to someone who works hard to make ends meet here in the bay area. As a business, it shows poor quality, dishonestly, and respect for their customers. To willingly lose a customer for life as well as all my referrals over $450 is shocking.A business that does not stand up to their word is a huge trust concern especially for a body shop- a business that services a serious safety concern. Please be weary when doing business with them. Record your phone call if you are quoted no fees. Also, their storage fees are posted only at the shops location which is outside the main lobby. They do not have a website either.I am posting this so that no other customer gets treated the same. It is sad that after all I went through, an accident, dealing with insurance, and finally losing my car, that the auto body shop ends up seeing an opportunity and taking advantage of me.

Came here after a fender bender in the girlfriends car. I was recommended this place by a Nissan dealership in the area. Prior to arriving here I had received 2 separate quotes on my repairs. When I showed up Gino the Manager was as straight up as possible. We did not want to use insurance so he worked with us knowing that we didnt want to spend too much. From the Get he didnt try to offer us the regular lies and shenanigans that you get from other car detailing places. All in all he did the work for 1,650 when other places where quoting me an absurd 4000 dollars! Car rental companies also bring their cars here to get fixed so you know its good! Another great thing is that Gino always answered the phone. And the one time that he didnt he made sure to get back to me ASAP. All in all Great honest place that isnt looking to suck the money out of your pockets.

I got my car back! 😁 Even better when the shop takes the time to detail the inside of the car! Throw up stain gone (toddler)!

I cant be more gratful enough to how professional the management and owner have been and coustomer service has been so diligent to make sure customer satisfaction was met .I highly commend Gino to his kindness and for taking the time to make sure the work was top notch .

Its all good this place saved my life and fixed my car very helpful this place rocks .

Geanos treated us well. Him and his team did a wonderful job on me and my wifes Hyuandi.

Good work!

Great and friendly

They suck

HAGGERTY

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