Return my Amazon stuff here. Courteous and fast.

Really great and efficient customer service. Easily picked up my secure package in less than 3 minutes. Could use some maintenance in the office area.

Lady said they can’t ship because they don’t have no one to ship how hard is it to scan a QR code and slap a label on a box never using ups again

Make you jump through hoops to pick up a package they couldn’t deliver to begin with. Stupid and inconvenient business hours. Ship with a different company.

Very respectful and took care of me in a timely manner. I would recommend 10/10. Service was awesome!

Surprisingly quick service, seeing as though it was a a couple of days before Christmas. I had to return my Charter/Spectrum equipment. I attempted to go to Charter, but they were closed. So, I took the equipment to UPS, just like Spectrum said, they would know what to do with it, and they did! They gave me the evidence I needed to show I had returned the equipment. I didnt have to pay anything, box it up or anything. Super efficient and friendly staff!

Cant deliver packages. Two packages in a week have not been delivered to me! Almost $500 dollars in value. I have filed claims online. Cant get anyone on the phone or get them to call or email me back! Waste of time and money to ship through ups at this location!

Tracking says it was at this location, no info available now on the tracking. I called and they said it was in Augusta, GA for some reason and said they would try to get it delivered. Ridiculous! Ive been waiting a week now for a 2-3 day shipping package.

Lost my better half package so what was ship out as an next day delivery end up taking a week to receive

Very friendly and helpful staff

The courier for Chatsworth is terrible.

Very disappointed with UPS at this time. I have lived at the same address for 11 years, and this week they cannot find my address. My address is on my door . So we call and verify the address and guess what we cannot locate your address. So we call back and the lady says I see where you checked your address. Next day the driver cannot find your address. Again I have lived here for 11 years. Need to replace this delivery guy and get one that will stop get out of his truck and look at addresses and then he may be able to deliver his deliveries. IF I COULD USE FEDEX OR ANOTHER DELIVERY COMPANY I WOULD. PATHETIC. TAKE PRIDE IN YOUR JOB AND FIND SOMEONE THAT WILL DO THEIR JOB CORRECTLY

No traen correo a calles de cartel azul es insolito es la segunda vez q pierden mi compra espere casi una hora hoy a las 3 de la tarde orrible atencion y siempre un problema diferente con esta sucursalThey do not bring mail to the streets of the blue poster, it is unusual, it is the second time that they lose my purchase, I waited almost an hour today at 3 in the afternoon. Terrible attention and always a different problem with this branch.

I had called earlier regarding a package I was supposed to get yesterday. Cassie picked up my phone call. I told her my situation. She took my name and number and advised me that they’ll look further into this and give me a callback. Well, guess what?!! She called me back! She was helpful, kind, and professional. Thank you for your service, Cassie! :-)

Got some very unprofessional drivers out of this location.

Do they train drivers to leave a destroyed package on someone’s porch? What is the policy for visible complete destruction of a package? This is unacceptable. Now they will have to just come back and pick up this trash they left on my front porch. Customer service should dictate that if you see it is damaged do not deliver the package! UPS is horrible at customer service!

Give the nice Lady at the service counter a raise. But your automated customer service on the 800 # erase and start over.....

Great experience. The customer center lady was very nice and got everything sorted out for me and my packages.

They were very helpful and got me on my way quickly. Very nice young counter lady.

If I could rate this less than 1 star, I definitely would. I have stayed home waiting multiple times for packages that have not arrived until after the scheduled delivery time and date. Then when I call to track my order, it says that they attempted delivery. If you cant do your job correctly, get a different job. I dont pay for you to lie to me.

My packages keep getting delivered to my neighbors HOUSE when it clearly says i stay in a duplex and we are the only one in the area.... PAY ATTENTION TO THE ADDRESS.

Absolutely horrible. Everytime I get a package out from this location they tell me wrong address and ship it on a completely different truck. After talking with them oh I’d say 50 times they still haven’t resolved it after they assured me they would. I have made trips back and forth from calhoun to Dalton numerous times which is extremely aggravating and to top it off when they actually call me back they give me the ok to come pick it up but when I get there they can never find it and I end up having to come back next day. Never again such bull!!! Like I know the people are not dumb google my address!

This location does not have realistic hours for businesses. If I have a package for a machine and I need it ASAP most likely they are closed but open back up later after 4. Only open for 2 hours during the morning. I have to stop using UPS because of that reason.

I had to pick up two packages. I took the smaller one to the car and the lady behind the counter brought out the larger 45 lbs one. She also opened the door a few minutes early when she saw me sitting in my car on a hot day. Bless her for both acts of kindness. They open in the afternoon 4PM to 7PM.

Driver did not knock or ring the doorbell for delivery attempt. Then the local center was going to call me within an hour on my cell phone. No call so I called back and they said they attempted and I didnt answer. No missed calls on my phone. Sounds like a shady operation in Dalton GA. I will make sure to not use UPS for any other business.

Girl in office was helpful. Drivers are clueless. Packages left at two different places. No direct line to contact. Maze to get through to anyone. Never resolved. Ongoing issue with packages going to wrong locations.

Ok, I’ve gave y’all chance after chance my package was delivered to the wrong house again! The drivers claim they have the right house but the mailbox number isn’t the same and I am not on the same property as this said house. I know where it is but it’s not my job to get packages from others it’s your jobs! I’m totally sick of this! I want resolve ASAP

This is the 3rd time my package was put into a plastic bag and tied to the fence instead of delivering to my door step. The bad part is the fence is not part of my PROPERTY. WE TALKED TO CUSTOMER SERVICE ONCE BEFORE ABOUT THIS. WISH I CAN GIVE YOU A HALF STAR.......

I was supposed to receive a package delivered on Tuesday that entire week the drivers would pass my home and flat refuse to drop it off. I went to the store just for them to say they had no control over their drivers. I finally got it that following Friday even though I paid for 2 day shipping. Save your money ship with Fed Ex at least they stay accountable for their actions unlike the people at UPS

Closed on Sat ?....wth!Not using ups again....item is 20min away arrived there yesterday and cant get it because they are Not Open

Im so upset with UPS lost $3941.70 lost in product, and they want to give me $100.00 how do you justify this. lucky I have to click on 1 Star to post id give no star. I will be putting the same Review at every location this package has gone to.

The absolute worse!!!! They have had a package my job sent me with time sensitive materials since Monda . Today is Friday and still no package even after calling twice to give directions, which by the way my house can be easily found with any Google maps. Online states they have called me again today for directions and left a message. No message was ever left!!! FedEx finds my house no problem at least twice a week. Never again will I use them!!!!

I have tried calling UPS about a package that was supposed to be delivered to my home. I call the number and they hang up on me because I ask to speak to an agent. I had to send an email to them but it is doubtful they will respond.The service from UPS is getting worse and worse. I have had problems before with drivers throwing my packages, today they left it sitting across the street from my home behind a locked gate. My address is on my house in big black numbers and can be easily seen for those looking. What is worse is that I get deliveries throughout the year and my address is not unknown to the drivers.I am disappointed with the service UPS has provided from the driver to customer support. I will NOT recommend UPS to anyone and if there is a different option on shipping I will pay extra to keep it from going UPS.

Driver wouldn’t deliver package to my house, even though we were home. Had called the 800 number for them to add a note saying we would be home all day and for the driver to ring the doorbell or knock, which he never does, since we had a package for him to pick up. He left a note in our mailbox saying no one was home instead of on our door. I have a security system and it did not show him coming down the driveway at all. While at the facility, asked them to have the Facilities manager call me due to this driver constantly leaving packages in the mailbox, which is a federal crime. Never received a call back from anyone at the facility.

Terrible experience with my driver. This is the 3rd time that he puts,The package was not ready at the time of first pick up attempt. A second attempt will be made.IM NOT MAILING ANYTHING!!! I just want him to drop off my Amazon package!!!Then instead of making a second attempt he submits that I the receiver has requested that the package be held at the UPS facility!!! Which I DID NOT REQUEST!!!

My old driver use to deliver to my door an then he retired. But now these drivers leave it at the end of my half mile driveway at the state hwy (225) in the weeds. I paid for overnight delivery of vaccinations for my puppies, instead of delivering it to our house they left it in the mailbox. ALL FREAKIN DAY........AND NO ONE AT UPS RETURNS YOUR FREAKIN CALLS...........

This new signature required program has created lazy drivers. I use the app to track everything that comes to me. How does a package go from out for delivery to sent to UPS center 2 days in a row, while I was home all day, no note on my door and the truck didnt even come down my street. If I didnt use the app I wouldnt have ever known it was there waiting to be picked up! These lazy drivers are going to cause a lot of problems for you if it doesnt get fixed!

This UPS Center refuses to deliver to our house. They have discriminated against our neighborhood and state that union rules prevent them from delivering packages to the address on the package. They request we drive several miles to meet the UPS truck on the highway (in an unsafe location.) If we refuse to meet the truck, they mark the package as customer requests the package be taken back to the UPS center. (Which was not requested). All we want is the same service others get! Home delivery.

Customer counter does not open on time. Sometimes not at all. Total hours when they do open, its only 5 hrs per work day.

WHAT DOES IT TAKE TO GET MY PACKAGES DELIVERED TO MY HOUSE?!Seriously! Since I moved to my current home two years ago, UPS has miss delivered my packages 90% of the time. They keep taking my packages to a house on a different street with the same house number. I have called, gone there in person, and even talked to the driver on the truck. Every time I get told the same BS answer. We will look into it. and Well that route is a training route It has happened so much, they know who I am when I show up at the store.Useless and unprofessional are the only words that describe the service and the people of the Dixie HWY UPS store.

I would give less than one star if possible. Absolutely horrible and rude customer service. I was to receive a package and did not receive it, the following day a different package was delivered. They said I agreed to go to the pickup location which I never agreed to. When I called it took them over 3 days to ever call back and then I was assured my package would be delivered that day, later that same day I received a call that they once again did not deliver due to being scared of my dogs IN KENNELS. Unable to get to the UPS workers. I tried to sternly explain to the woman I spoke to that the dogs were not out and she said I was rude and hung up on me. They are ridiculous. I asked to speak to the district manager.

They never bring packages to my house. They always leave them at the end of my driveway or misdeliver them.

Help was great had to find package in trailer even though air was late bought Man and girl excellent thanks again

Got a package here for some one else cant get them through email cause its the same thing every time someone will get back but nothing. Call twice first time have the addresses and finally they asked me to hold 5 min no Im not sorry got other things to do. Called back again well Im was fed up then asked them if they where going to pay me to do there job not good I know sorry hung up but been emailing same thing every time .hate it if I was waiting on it done paid for it and dont even come

AWESOME Customer service

Rapid service. Friendly staff.

Hard to get on the phone

Friendly courteous staff and very helpful drivers

Courtesy staff ensures prompt delivery & handles problems should they arise

The clerk was fast and easy to work with.

Great location, easy to find.

Kind of standoffish un concerning.

Great.

By far the worst shipping experience. They tried to deliver my package to my neighbor, who didnt accept it since it did not belong to them, so the driver took it back to Dalton. $70+ to have them attempt delivery to the right address or 2+ hour drive to pick it up myself!!!

The driver leaves packages in my detached garage, entering without permission or he will leave a sticker without knocking. I have spoken to him several times over the last year, but nothing has changed.

Staf was nice

Awesome people fast shipping

Very good customer service

A little long of a wait but they did everything I needed well

Friendly and fast

Just check the hours before to go. It is not regulars hours

Very cramped customer counter with very long lines...SLOW going.

The UPS have always gone the extra mile for me.

Bad hours

There is no parking spots at this place

This is NOT a UPS store!!??

Good service

Very busy