Irma L. Gallegos was awesome and very helpful. Im so happy she assisted me with my policy. Looking forward to this journey with Gainsco. Thank you so much Irma L. Gallegos

When I told them I was moving to another place, they lifted the insurance. And keep my wifes insurance unchanged. That is due to God knows best. Because my wife is from the same country as the ladies who work in the office.

Although the agents are nice and professional on the phone the process of 2 week on a return is going to be at a minimum of a month. Speaking to a supervisor does not speed up the process. I am not sure where the disconnect is but information was not forwarded and my address was not updated in the system. They also failed to close my account for 3 months and continued to withdraw funds on a cancelled account. This resulted in the refund that I am owed on a vehicle I have not owned for those months due to a trade. Discovery of a better rate by another company is why I changed my insurance provider.The 2 stars is for professionalism on the phone and the lack of the 3 stars is for compliance.

Nice people, and the guy I worked with Mr. Garcia was extremely nice. The cheapest insurance Ive come across, especially after shopping around everywhere. Thanks!

Johnny Garcia was amazing and helped me! He was very nice and very helpful. Gave me his personal number in case I had any issues and responded to my emails very quickly. Thank you for your help

I started with Gainsco 2 years ago and my first 6 months were fine but every 6 months after that rates kept increasing till my policy ended up $30 more a month and they couldn’t explain why just that my area rates were going up. My clean record with no violations or no accidents didn’t matter. Their website is also horrible. You can’t do any policy changes or even printout or your policy online. I am done with this company.

KEVIANA was amazing. She really went over and beyond to help me. She was very professional and has a great personality. I would recommend her to anyone.

I am new with the Gainsco but so far I am happy with the service they provide. I received a call back from someone that works for them just to check to make sure I had no problems with their customer service when I bought my policy from them. An amazing insurance company!

I had a wreck that was not my fault on June 30th. Went to the ER due to my neck and Shoulder aching. I went to the chiropractor where they stated that they called and the chiropractor stated that I was never treated. I have receipts and all. How my vehicle was hit the trunk was jammed and water got in my trunk where I had over $4k invested in my sound system. I was able to get in the trunk to clean my vehicle out and my Skar Audio subs and amp were damaged. I sent in emails from Skar Audio after I sent my Amp and Subs off confirming they were indeed damaged from being wet. I sent in receipts and emails to confirm and now my calls are not going thru Andy emails have not been responded to. On top of that I had to wait a month before receiving a rental. This experience has been the worse experience ever. I want what is entitled and owed to me. I’m suffering and nothing was even my fault. Really thinking about seeking Legal Action. I refuse to take this much of a loss.I’ve been told that these people are underhanded dishonest and crooked. They have the right one. I’m glad I still have my paperwork and receipts for everything. This here is ridiculous and sad.

To who every is looking for a Quality Insurance Agent. I had a Great Experience with Mr. Johnny Garcia. GAINSCO along with Johnny reduce my monthly payment by 50%. I was insuranced through Progressive. I pay $48 and change now and was paying $94 dollars. I Will recommend Mr. Johnny Garcia and GAINSCO to anyone I hear about or come in contact with who is unhappy with their current provider. Thanks Again Johnny and The Whole GAINSCO CREW.!! Im Thrilled.!!!

I can Truly say that I was so pleased with GainscoHow professional, respectful, so kind, and patience!

Keviana was very professional, thorough and made things extremely easy for me to get what I needed done so that we both could get back to other things! Thank you for hiring her Gainsco!

My agent Johnny Garcia was amazing! He was so nice and professional. Im very happy with the service he provided and would recommend him and Gainsco Auto Insurance to anyone!

Johnny from Gainsco was extremely professional, quick and helpful at reviewing my policy and getting me set up and taken care of. Thank you Johnny for all your help !

Johnny Garcia was very friendly and efficient. He found me a great price. Would recommend 10/10

I have been trying to reach my claims specialist for over 2 weeks now. No response. Her voicemail says she will call you within 24 hours. Clearly not true. Her voicemail also states her boss’s extension, which doesn’t work.When you call customer service, they state that only the claims specialist can help me. Who never calls. How am I suppose to resolve my claim? Very disappointed!

I didnt even mean to run into them but I am beyond happy to do business with them. SR-22 for non driver is 50/month for no incidents in the last 3 years (but a trashy driving record). Other places were charging me 100-200+. Johnny was very informative and kind, and handled things very quickly. I am insured!! Wow!!

We had our insurance jump up with no explanation to it, when I call them they do not get back to me with the answer to my question, they also transfer me over to someone else who then transfers me again, I got so fed up so I called to canceled and they want me to jump through hoops for them when Im the customer and been with them for some time now, I do not know why they dont have any help or anything when it comes to the pandemic and barley driving my car!!! No discount nothing their is a PANDEMIC and many people are at home and they turn around and charge me more?

Really great customer service. Every one is really nice & helpful. Insurance rates are great

Mr. Johnny was excellent very informative and very helpful. I would def recommend him to others which I plan on doing.

Been over two months since my car was rear ended and Ive spoken to over five people and according to the following non-action, Im not worth the time to return calls nor is my attorney good enough to return calls to despite the twenty plus theyve made. My adjuster has been changed seemingly randomly and neither of them have done anything about my car. My job was out the window after the accident and I made really good money and they havent even been out to look at an assess my car. Its gotten to the point that Im going to start looking at legal action in order to get my life back on track since I have no other way to get around and I live out in the countryside, literally a thirty minute drive to any town.

I have never had insurance before and was just looking for a quote for my first car. Gainsco Auto Insurance is absolutely amazing! Their prices are lower than all major insurances I’ve received quotes from. Aside from that, Johnny Garcia was probably the most professional (and laid back at the same time) sales rep I’ve ever spoken with.He made the experience quick and easy. If you’re looking for good insurance and you’re a young, high risk driver, this is the family to connect with!

I had Insurance with them for no more than one day. They charged me almost 191.79I had a professional insurance agent after my previous agent set me up with this terrible company (Gainsco) the said the policy was not good at all, That is why I cancelled it.I was told by the agent that Gainsco would reimburse with a check. A month passed by and I havent received the reimbursement.I spoke with a person earlier and she said that they sent a check for only sixty some dollars. She gave me some lame explanation about them keeping over 130 dollars. I strongly recommend NOT to use GAINSCO.

This insurance place is a joke! Their drive hit me and totaled my car. It took me 3 months to even get them on the phone once they got the accident report proving their driver at fault. Then tried to get me to sign the title of my car over to them WITHOUT telling me what the payout on my car was going to be. And if thats not bad enough, they only are offering $800 for my 2009 Pontiac!! Are you kidding me?

I had Gainsco insurance for two months, full coverage with a $500 deductible... I was in a car accident on August 6,2021. They sad I did not sign a document, which is there responsibility. When there the leasing agent!! And now they wont cover me or give me my money back... Dont get insurance here. They are a fraud...

I LOVE THEIR LOW RATES...BUT I GAVE THEM A 3 STAR BECAUSE AS OF NOW I HAVE BEEN WAITING ON CUSTOMER SERVICE FOR 25 MINS AS I POST THIS REVIEW, AND HAVE YET TO SPEAK WITH ANYONE🤬I AM LIVID!!! WE ALSO HAVE JOBS AND THINGS TO DO... CUSTOMER SERVICE SHOULD NOT TAKE THIS LONG...IT DONT TAKE THIS LONG TO TAKE PAYMENT...IT HAPPENS ON TIME...YALL PLEASE DO BETTER!!! THIS LEVEL OF SERVICE IS UNACCEPTABLE!!!

Johnny Garcia was a tremendous help and went above and beyond to provide an affordable quote. 10/10, would definitely recommend.

Every situation I’ve run into with this company has been very disappointing. They might have somewhat decent prices, but will never help you out when it comes to actually using your insurance. It’s better to spend a few extra dollars on a more reliable company.

Long wait holds; rental and towing are a waste of money because its only reimbursement at a very very low rate. Towing is not enough reimbursement to even get the car on the tow ramp, let alone all the miles after that. Otherwise its a good company and a really cheap

My car was damaged in February it is still not repaired. I have been a customer since 2010 and I am so frustrated by the lack of customer service. I call the adjusters and they dont call back. Finally I got my car in the shop to get my car repaired last week. It is still sitting there, because hey wont talk to the shop.

Ive had auto insurance with gainsco for a couple years now and have always treated us great and got me a cheaper rate than anyone else could.

DO NOT INQUIRE This is the worst insurance ever the prices are ridiculous for poor service. If something happens to your car they will do the least to try and handle the situation. I hate it here I will be canceling!

I was simply amazed. At the quote!! Everyone else was so much higher!! I even asked him to double check everything, twice.. When I needed help on documents and didnt understand what to do, I called and Mr. TREY was very kind and. Patient helping me out throughly... I would HIGHLY recommend this to everyone who needs fast and affordable Insurance....

Mr. Johnny Garcia was very helpful with in getting my car insurance started on a Saturday morning.I would send customers his way.Thank you

A great experience with Jazmine Ramirez ! So nice and literally will guide you step by step ! I love it here ❤️

This is a nightmare, the insurance is high as hell for liability and they keep sending me letters saying my insurance would be canceled due to non payment but they definitely take their payment automatically from my account. Ive been calling customer service for 4 days and have yet to speak with anyone all i keep hearing is the automated voice saying how much customer service is important to them… After my insurance expires with them i will not be returning

I spoke with a Mr. Gerson Vasquez and he was very polite. His answers were clear and his tone was not harsh. He was very patient with me and he was just an all around wonderful example of fantastic customer service.

Johnny Garcia was very nice friendly and got me insured in less then 10 minutes great rates must get a hold of them and give them a try

I was extremely pleased with service. Johnny was very pleasant to talk to NOT pushy like other insurance companies I spoke to and a great saving to me. Being on retired and on a fixed income to save so much was great!!! Ask for Johnny he will work you a great deal!!!Thanks Dennis

I had received a spam or scam text saying my auto insurance was canceled.This was to get me to interact with the people/person that sent the text.But I took my policy called Gainsco to verify that my payment is withdrawn every month automatically.It is and everything is fine.I was taken care of quickly, the employees are very polite and I was assured that my policy is just fine.Thank You Gainsco for your prompt response and the quality of care you took to make sure that I was taken care of.Cyndi .

Just finished a repair job with Gainsco.Their appraiser doesnt know anything. They fought every step of the way. Due to THEIR mistake, the claimant got screwed out of car rental.Stay very far away. If someone hits you, their fault, and they have Gainsco... just file with your own insurance, and let them fight Gainsco. I wouldnt recommend to anyone.

On the 26 of April, I paid my policy online. A couple days later, I notice an alert from my bank. Somehow more money was taken out than my normal payment. I had to go to my local bank and have them to stop the payment. While there, money was still coming out my account.. this time from my savings. Several days later, I was able to use my bank account and called to make a payment. The nice lady took my payment over the phone because it wouldn’t allow me to do so online. Today, I get several calls saying my insurance is canceled due to none payment. While making again another payment... after checking my account they wanted to charge me NSF fee of $25 for insufficient funds. Spoke to a supervisor named Stephanie and she stated that they couldn’t drop that charge but they wouldn’t charge me $3.95 to use my debit card.. This is bogus and unprofessional to charge your customers a fee for something out of their control. This company is so unprofessional and chooses to waive whatever and whenever they choose too.. NOT AN HAPPY CUSTOMER AT ALL.....

Gainsco was recommended by a friend so I called. The gentleman who answered (GERSON VAZQUEZ) was very helpful, polite, and professional. I should add that He listened intently which was a pleasant surprise after the last company. Im pleased. Thank you!

Give you the run around as often as possible, and never return your calls. Took 3 months to even get them to approve working on my car, and tried screwing the shop on payment. Run. Run far away form these con men.

Automated web and phone services never seem to work. Over complicated to make a payment without calling. Then states open until 3p on Saturday. Try calling before 3 and sorry we are closed. WTW?

Johnny garcia of gains of ins co was very polite and personable. He explained everything to me in laymans terms so very easy to understand.i will def recommend this co and mr Garcia to anyone that needs ins. Thankyou amber northern

Whenever I have a problem GAINSCO is always available to help me reps are always available to help very polite and extremely helpful !!! Thanks GAINSCO!!!!!

Customer service is the worst ever.. They are inexpensive, but to this day I never spoke to a real person at that company

Filed a claim and the car has full coverage finding out that the insurance doesnt want to cover the damage. 3 popped tires and oil leaking from a long piece of metal that was on the hwy that damaged the car. Never have I had an insurance not cover a car if I was the passenger and someone was driving my car. If I could give a 0 I would. How is it the drivers fault the long Metal was on the hwy couldnt even see it on time if we were behind a truck and it went under it and we didnt have time to move anywhere to avoid not hitting it. Could have lost our lives and car may have flipped. What would they say oh it dont your car or medical because someone else was driving your car even though you are the passenger.

Was rear ended by an owner who was insured by GAINSCO on August 2nd. Claim filed on August 9th, pictures submitted to adjuster on August 10th. Reached out a week later calling multiple times and leaving voicemails to my adjuster, Daniel Trujillo, to hear an update on the situation. No response. On August 18th, had to call corporate office and they redirected me to him where he mentioned that the estimate was complete and that I would be receiving email with regards to Rental Car information and receiving payment that same day. No email of either of those things to this day. Ive emailed twice and called multiple times with no response. GA Law states that insurance agencies have 15 days to respond when all forms are submitted. The lack of response- when liability is clear through being rear ended and the police report documentation- is incredibly frustrating. Nothing against this guy, I just want to get my vehicle fixed and move on.

This place has to be the most unprofessional insurance company, I’ve been on about my car for about two months waiting for an update, I call no answer, leave voicemails no answer, worse wait line. my car was towed with no fault of mine.no details im very disappointed.

Everything was so easy and when talking to them on the phone everything went well quick easy to understand and I got great insurance for a great price they beat everyone else I had inquired about for auto insurance within 15 minutes or less I was done ans off the phone. Thanks so much!

Mrs. Shirley Bell was very nice and professional. She answered every one of my questions before I could even answer them. She also gave me a great deal on my insurance policy. I highly recommend!!:Crystal Hester

Johnny Garcia with GAINSCO auto insuranceHe was very pleasant professional nice fast he even gave me great suggestions on auto insurance and rates was reasonable I recommend this company

Thank you Gainsco you guys made me feel right at home and the professionalism is at a hole other level, I appreciate how I was treated and I am glad to be apart of your insurance, thank youJohny Garcia for helping me today, that man deserves a 5 star ⭐️.

Great experience getting this insurance company was easy very respectful caring and made me feel like someone cant say well enough how good everything went for me. Thank you Gainsco and employees great job.

Tiffany was awesome and that says alot because i am very blunt and to the point. She gave me all the info i needed and i did the same in return. She was very pleasant and uplifting as well as informative . the process was very quick and simple. I would recommend this company if you are looking for the all in one.

Wait times are horrible! CSRs were not helpful or knowledgeable about insurance questions. Note: I was customer for over two years!!

This is a horrible insurance company they don’t call back when they say there going to call back I had a claim adjuster jake sena and I have yet to get a call back yet unprofessional. Worst insurance company to deal with so if your car get hits by one of there customer just go ahead and get your own insurance involved .

Customer service is terrible. Was on hold for 33 mins and never got anyone on the phone! Last month Gainsco sent a threatening letter in the mail regarding kicking me off their plan for not paying my premium. Im signed up for direct deposit. Theyve debited my acct 13 consecutive times, but for some reason, they didnt for July. I was forced to pay a fee along with my premium to get it cleared. My question for their rep would have been, is this going to happen again? Instead, this will be my last month with Gainsco.

My husband has to have SR-22 insurance and they are reasonably priced I definitely recommend this company for insurance . I have never had an issue with this company and their prices are very good

I have been waiting for 5 business days for a return call. I was referred to Ms Fernandez and left a voicemail with claim number for a client of theirs and my phone number. No return call. The next time I called got voicemail that stated if urgent call her Supervisor so that’s what I did. I explained how long I’ve been waiting and his voicemail also states to call another extension if urgent. It’s been 5 business days!!! HOW CAN I SPEAK TO A HUMAN TO ASSIST ME???

This is one of the best insurance companies that I have ever had. They are extremely helpful and always courteous, plus you can hear them smiling while talking with you. I definitely have and will continue to recommend them to my friends and family.

They need better customer service, mainly more reps, and a better website.

Johny Garcia at Gainsco insurance, was great and very helpful. Great job!

Can only comment on the customer service which has been horrendous for the past month. Filed a claim against one of their policy holders on June 23rd. Claim is still open even though I have not had any contact with the agent on the case since July 1st. I have left message 10+ times for Yulissa Magnus, notes within the online claim portal, and have been told a supervisor would be in contact within 24 hours. I have not heard a single thing. Even when calling the general customer service line Im on hold 30-45 minutes only to be sent yet again Yulissas voicemail. I have also requested a change in agent to no avail. My car was damaged while parked and GAINSCO has made no move to cover the loss or close the claim so that I may pursue as an uninsured motorist. I cannot imagine why anyone would opt to entrust this company for coverage.

*** Buyer Beware ***This company gave me a quote for $169 a month for liability on 3 vehicles. Then each month afterwards my payments kept going up even though there was no tickets, no accidents and no claims. When I asked them why I was told that it was prorated by the months of the policy. By the time I got feed up with the rate increases I was paying $242 a month and still no claims,accidents, or tickets.

I had the pleasure of being helped by Mrs Tiffany Murray, she was extremely kind and very helpful. She got me the best quote and auto policy that I needed! I truly appreciate all of her help and her great customer service!

Poor website make you jump through hoops. When you dont want to renew your policy. Call and tell them you dont to renew your policy. After waiting on hold for 30 mins. Get told to email them the policy number and why you dont want to renew. After you already told them on the phone.

That company is a scam provided by state farm ins. Reps

The worse insurance in history!!!!!!!!! They almost had my car auctioned at a tow truck company after my car accident. So I’m sitting here paying my note while they Left my car in the wrecker for a month? A month. They’re excuse was I pay my insurance late which was odd because I paid it early most times. I was told I pay sometimes around the end of the month like 25th ish (normally pay it 8-15th day) but apparently it was the first of the month?????? So- Finally they picked up my car and never got back to me. My car is DRIVABLE and could of been fixed this whole entire time. I specifically asked for rental when I signed up but I’ve been without a renter car all this time? Highly disappointed. Very expensive car smh I would of been highly upset if it got auctioned while I’m paying it.

Sal Munoz was very professional and helpful. Best employee that I have talked to at this facility. I would refer anyone looking for a fair priced insurance feel free to give him a call :)

Awesome company had them for 6 month renew will be getting them for another 6 months

One of their insureds hit me, at first they were good and very detailed but as of now I can not reach anyone. I have called and emailed for two days as, y car is supposed to go in the shop on Monday at 9 am and they were supposed to send me a paper for it, I have texted, called,. faxed and the receptionist even put me on hold for someone to help me I sat on hold forever with no one to come to the phone. I reached out to the two adjusters names i had and no luck then reached out to the supervisor and no luck there either

Reasonable rates, pretty good customer service..

Had to file a claim against one of their insured and they were very quick about getting the claim done and me getting the repairs done that I needed.

I have been leaving numerous messages regarding a claim and my calls are never returned. My wifes car was hit by a Gainsco insured driver and we cannot proceed because the individual handling the claim refuses to return phone calls and email. I guess I am left with filing a lawsuit.

Ok long story short save your money. I had my registration revoked cause the entered the wrong vin on my policy. When Alabama did their periodically mandatory Insurance check it showed up i didnt have any insurance because they entered the wrong vin #.

I purchased insurance last week. This week I still have no policy. I called and nobody picks up the phone. Not impressed

I really like the low rates and Mr.Garcia was nice he explained everything very understandably he took the time to make sure I knew what my rates were gonna be.Thanks Mr.Garcia!

Leo was amazing.. Very patient and very clear while explaining the policy. He should get employee of the year. Thank you Mr. Weasley

Martha in total loss department you are the biggest liar I have ever met but Im going to give you until Monday to pay my son for his car this is been going on ever since April 21st when my son total his car out with one of yall insured And all you been doing is telling me lies i call you today. May 21st and you told me that you was going to call me back and that was a lie so if yall ever happen to get assign to her you better 🏃

I was stopped by the police saying I did not have insurance coverage. I’ve been on auto-pay since I started with Gainsco. This happened on a Sunday morning so I couldn’t retrieve my car until Monday. I never received a notification that a payment was needed or anything. I looked at the account I have set up to make these payments and a payment hasn’t been deducted since April. I’m now calling to find out why. They’re suppose to open at 8am but I couldn’t get through till 9:48 am. And I’ve been on the automated system holding for one hour and 38 mins in counting.

Honestly, this is probably the worst insurance company I have ever dealt with. Yes, they can be cheap at the start but over time their prices go up with no explanation and winds up being way more expensive than the well known, reputable companies. The website doesn’t work at all, the only thing that works is the link to make a payment. Can’t access documents online or anything! And it takes 30+ minutes to get in touch with anyone and half the time someone hangs up on you right as they get your call. It was like this even before the pandemic so I don’t know what’s going on there. They aren’t open on the weekends either! You can get so much more for less with other companies.

Johnny Garcia at Gainsco Auto Insurance was super professional and helped me super fast and was extremely nice

Sal Munoz was super helpful and informative. Excellent customer service!

Johnny G. was awesome!! Very polite and professional, answered any and all questions I had. Will definitely refer anyone who asks about vehicle insurance. You guys are great

I would like to commend this company and team member,Mr. Johnny Garcia. The amount of time spent on my tasks were effectively efficient and clearly stated. I will enjoy recommending this Company and Mr. Garcia to the rest of my Wildland firefighters family. Be safe and Blessings unbound.!

Johnny was very helpful and polite. He was very quick and friendly.

The Agent involved was Mr. Johnny Garcia. He was very helpful with my quote. The process was also for coverage was so easy. Very pleased with service, thanks to all those involved. Kudos to Mr. Johnny Garcia for your help!!!!

Unless you want to get charged the same amount youre next term they dont really do discounts they dont really care about you as an individual all they want is that money. Definitely not going with them for my next term my insurance was $253 why would I pay $253 the next term when I had no accident and nothing was wrong trash.

I started a claim online and was called in the next couple of hours by an agent name Johnny Garcia from Gainsco auto insurance. He managed to get me the cheapest rate I’ve ever gotten with around the same coverage and he was very informative and explained to me everything I needed to know to complete the process.

Johnny garcia great person to talk too and help you with your policy

Dont return phone calls, agents, adjysters, or supervisors. Never heard of these people before until one of their insured hit and totaled my car out, now cant get anybody on the phone.

Great service the salesman speak spanish also

If I could rate zero stars I would this is the worst insurance company I’ve ever dealt with very unresponsive, can’t get info right to save a life, and just overall not willing to help there costumers to the fullest extent needed. Wouldn’t ever recommend to anyone looking for a reliable insurance company.

I had a great experience with Agent Jonny Garcia, he was the best!!

They were great until I moved and found out they don’t cover in Louisiana

This is a joke! A HUGE scam! Buyers beware! I purchased insurance on Friday and paid my first month now they want to charged my card again! I tried calling the office and nothing! I tried going online and nothing! I cant even see my agreement! Oh but if you need to make a payment that link works just fine!

One over the nicest men Ive ever spoken with helped me alot get the best and cheapest insurance around..I would highly recommend Gainsco to anyone and everyone I know