This review is about true customer service. I found this company through Angie’s list. We are currently in an unprecedented winter storm, and my heater has not been working for the past 2 days. I am a single mom with two young boys. Mr. Rivera called me to schedule a time for his servicemen to come out to help me the following day. Before we hung up, Mr. Rivera went through a differential diagnosis of what could be wrong with my heater. When he mentioned that the filter could be a problem, I told him that my filter had not been changed in a very long time. Knowing that the temperature is going to get down to 5 degrees Farenheit tonight and knowing that I have 2 young boys, Mr. Rivera offered to FaceTime me, and he ended up guiding me through the whole process on how to take the filter out In order to clean it. Once I was able to take the filter out, I ended up washing the filter in my bathtub, and then I put it back in. Now, thanks to Mr. Rivera’s help, my heater is working perfectly, My boys and I are incredibly grateful for his help. Because he truly cares about his customers, my boys and I are going to be able to sleep comfortably tonight. This company is the very best. I will definitely be using Efficient Home Solutions from now on for all of my heating and air conditioning concerns. I highly, highly recommend this company. Thank you so much for your help Mr. Rivera! I am so grateful for you and your company!

Great service! Problem was identified and fixed quickly with friendly service. I would definitely recommend Efficient Home Solutions for a/c service. Will use them again if needed for sure!

Our old air conditioner had been on its last leg for 3 summers. After fighting with our home warranty company for 3 weeks (where they kept “repairing” our unit only for it to break again a week later) we decided to get a new unit. We declined to go with the company who was sent to us by our home warranty because the business was terrible. We had remembered Rocky from Efficient Home Solutions, who’d come to us for a repair the year before and we remembered how helpful and trustworthy he was. They’d provided us a refrigerator magnet with conversion tables, and my husband said, “Who was the company with the conversion table magnet? They were fantastic!” So we called up Efficient Home Solutions and told them about our AC (which was completely kaput). Rocky and David set an appointment to come out with us THAT NIGHT to talk about units and see if we could get our clunker up and running. They provided us several options to choose from, and didn’t try to upsell us into anything that didn’t need to be done. They shared that we didn’t have enough ducting for our square footage, and laid out the plan to help us get the most out of our AC. We actually decided to get a new unit AND a new furnace, so that we might avoid any trouble down the road. Rocky tried everything he could to get our unit running while we waited for installation, but that thing was gone. However, we appreciated his efforts in trying to help in any way he could. We set our installation date and were ready to go. Installation of our unit, ducting, and furnace took 1 day. 1 day! They were incredibly fast and did an amazing job getting everything installed and all the old stuff hauled away. David and Rocky made sure they were there on installation day to make sure everything went well- which is always such a nice experience to make you feel valued and cared for. Installation went great and the results have been awesome- our new unit is silent! It used to sound like something was about to explode when that old unit came on. Our house is so comfortable now- I didn’t even know it could be this good! The new unit is great and David called to check on us the next day to make sure everything was working right, and they are scheduled to come out today to check again.I really felt like they cared about us and that they valued us as customers. There was a reason we remembered the company with the magnet- they were great then and they were amazing when we needed them. We will recommend them to everyone we know because they are honest, work with integrity, and do what’s right for their customers. Thank you David and thank you Rocky and your whole team- we are so happy!

One of our air conditioners decided to go out. Unfortunately we did not realize it until bedtime. We contacted Efficient Home Solutions and they stated they could come by later that night. We agreed. Everyone in the house had gone to be except me when the Rocky arrived. He assessed the situation quickly, determined the solution, presented me with my options and he fixed the unit. We were up and running that night. The next morning my family couldn’t believe that we had it fixed while everyone was asleep. I would recommend Efficient Home Solutions to anyone/anytime. They have phenomenal customer service, outstanding knowledge and are extremely trustworthy. We wouldn’t use anyone else except Efficient Home Solutions!!!

Arman is the MAN! Guy came over after 30min.....I called the office and he was here super fast! Told me what’s wrong with the unit....like in 10min. Fair price,great service, not only he fixed the unit he spent time educating me about the unit. Usually guys try to sell me items( I have 5 ac units big place) and sell me unnecessary items, NOT the case here! Strictly professional and super effective! Like I said ask for Arman and he will make sure your unit is fixed, running smoothly and you are actually educated on how to keep it running! A+ will use them again. Super happy! BTW my unit went out on Friday at 2:00pm and he was still here in 30min....just epic.

I had them come out to evaluate our HVAC system. The inspection showed that the 2 systems had only about half of the necessary return air ducts necessary for proper operation. Work was scheduled to add a return air duct to each system. The crew arrived on time . The work was completed in a timely manner. The house was left clean and undamaged. I would recommend them to anyone. Our system now runs less and it is more comfortable.

From start to finish, our dealings with this company were top notch.The proposal for improving the efficiency of our existing units wasreasonable and the workmen were very professional and left our homejust a clean as they found it. We can highly recommend using thiscompany for any and all your heating and cooling needs.

Marc was wonderful. Figured out my motor blew pretty quickly, went to warehouse and got a new one installed it in about an hour. So happy with the service.

If there were ten stars it wouldnt be enough!l In dealing with HVAC companies over the years, I have never dealt with a company with such integrity, honesty and just plain sincerity, from the girls who answer the phones, to the tech Rocky, to the install team, and finally to the owner of the company, David. This company is exceptional!They have gone above and beyond helping me - from getting a coil installed in the attic to having a weld fixed in the outside unit - they did it all. When I didnt think I could handle one more second of bad news, Rocky was there for me. He actually asked me if I needed a hug - and boy did I. They deal with you on a one-on-one basis, theyre extremely honest and with me, so generous.David returned my calls, day or night and weekends with no delay. They are exceptional in their relationships with their customers, plus they are a company dedicated to doing an excellent job - every install, every leak, everything they do. Their prices are extremely competitive too.I recommend them highly. Ill never use anyone else. Thanks again David and Rocky.

Very honest group of guys. They were also very quick and had fair prices. They also came back a second time to trouble shoot an issue. They did not delay.

Weve been using this company for years. They are always fair and honest, and dont try to sell us more than we need. If we have a problem, someone is here quickly.

The technician Rocky had a very customer oriented attitude and after checking my heating system I mentioned how hot my gameroom got and he said he would check my air conditioning unit to make sure the Freon level was good at no charge. This is an example of very good customer service.

We received fast, efficient and friendly service. Edmond ( forgive me if I spelled your wrong) was through in getting our AC up and running and explaining what was going on with them. One unit is up and running but the other unit that I have is still needing some work done to it but he explained it and gave us different price options has well. He was also very patient with my dog who is sometimes acts like more of a grumpy old man then a dog. Also, Edmond even removed all the old air filters from my attic and throw them away for me. So very awesome service received!

Efficient Home Solutions is, one of the best companies I have ever dealt with! They have come to my rescue for the past three summers; all on weekends and holidays. When my outside unit went out last year, they put in another one on the 4th of July. This year my inside unit went out and I couldnt afford another until. They worked with me througout the summer until they were able to find me a solution. They are extremely knowledgeable and professional; yet they maintain a kindness and compassion I beleive is rare in the business world. These qualities are led by owner, David Rivera, who I have gained a lot of respect for while dealing with the company. They have my 100% recommendation and loyalty as a future customer.

They did an amazing job installing an ac and ducts in my old house. At first we were afraid it couldnt be done and I would be stuck with window units, but they were diligent and found a work around. Now Im no longer hot in summer or cold in winter. Thank you guys! If you need a Dallas ac repair company or a new hvac unit dont hesitate to call Efficient Home Solutions. They care and will do it right!

They came when promised and were quick! I would definitely use again!

I really recommend Domingo and Wolfgang! These guys help and guide me through every step. They took theyre time to explain every detail and had my a/c installed the next morning. Domingo aslo provided me with his contact info to check up on installation and so I can call him with any questions or concerns and he is bilingual for those who are Spanish speaking . Im a very satisfied customer and would highly recommend!

We have always had fantastic service from EHS and our last visit was no exception. Each time, the service personnel spend some time with me and I learn more and more about how to best maintain our system. I cannot tell you how much I appreciate this honest and forthright approach to doing business. Theres no other company for us.

Mark did an awesome job of servicing my AC. This is the second time I have used this company. They are very professional and trustworthy. I would recommend them to anyone!

If you like working with the owner of a company that is an expert in HVAC systems versus having a salesman show up with his book of products and services and very little background in what he is selling, you’ll like working with Efficient Home Solutions. Where the other companies I talked to simply quoted a like replacement for our heating and AC system Efficient calculated what our AC system requirements were based on standard industry practices. In my case we needed a ½ ton larger unit which I was pretty sure of before they got there. Our previous unit even when brand new ran non-stop between 11AM to 9PM on summer days where this new unit runs a fraction of the time. The installation team was top notch and they had a technician stop by a few days later to check to make sure everything was working to spec. The team consisted of the owner of the company, a project manager, installation team and after installation technician. If you want a quality job at a competitive price I highly recommend this company.

Excellent response time & service, technician was very nice & helpful in explaining the situation & costs. Our blower motor seized up entirely and was replaced within one day.

Armaan was very helpful and informative. He was on time and took the time to explain the issue! He will work with the customer and I highly recommend him .

These guys installed brand new unit very professional and fast. Didnt leave a mess behind. A very decent price with a really good finance plan I would definitely recommend them!!!!! Thanks guys!!!!

We have used Efficient Home Solutions for A/C repairs and also for a full system replacement. We have been pleased with their promptness, quality and overall cost.

We were so impressed with David Rivera! He diagnosed our a/c problem over the phone (our fault!). Very courteous, and we will definitely be using his service again.

Always prompt return phone calls and quickly scheduling a tech to our house. The techs explain the problem found and the solution. They never rush off before making sure the problem has been fixed.

Showed up for the appointment early, quickly diagnosed the issue, provided options, and completed work efficient. Super courteous and transparent tech. Did not know this type of customer service still existed.

Efficient Home Solutions has gone above and beyond to make sure my family is comfortable in our home. Highly recommend this company.

Fair and honest throughout the whole process.

Very reliable! They communicated with me every step of the way when we had to replace our HVAC system.

This has been one of the best service companies I have dealt with as a home owner. The initial techs David and Art assessed my air conditioning issues. They were right on time, thorough, answered questions, and provided measured solutions to issues; rather than the easy and expensive answer of a second air conditioning or zoning. They went above and beyond to find the reasons why my system was underperforming. They found my handler was under capacity in air input and my second story return was inadaquete. After consultation, a decision was made to take a step by step approach starting with simple fixes.They called as promisied on Monday and scheduled an appointment. The techs Victor and Esteban arrived right on time. They were pleasant, clean, and did excellent work. They said it would take two hours and were done in 1:50. Their work was very well done. With the new return duct on my second story, the result could be felt immediately throughout the house. I now have a system that works in my house for a fraction of the cost.The pricing was fair and I would gladly pay a little more to get this type of consultation, work product, and result. These are my new A/C guys.

These guys never let me down, they do the AC Repair Plano for my home, they did Attic Insulation Dallas for my office and they do the landlord required AC Maintenance Dallas on the office also. We recommend them to our neighbors both at home and at work.

I do not have good things to say about this company. FIrst of all, I called them for service and they wanted very much for me to sign a contract, so many preventative visits, so many call outs for a set price. It didnt seem like a bad deal so I signed it. Read the fine print. Found out later that since my house has 2 AC units each preventative maintenance visit counts twice not once. So I got one year of maintenance visits instead of two. Then the guy kept coming out and putting freon in my system without finding out why I was losing freon. I needed a new unit. I had another installer put in the unit and did not sign another contract with Efficient home Solutions. Then after the guy had been out I find out he left an empty cylinder of freon in my backyard. The regular garbage people will not pick it up. So I called EHS and they ducked and dodged and refused responsibility and would not come back and pick up their toxic waste canister that they left at my house. Ive had much better service.

Great customer service. I very happy my new systems .Highly recommended. I will refer my friends.

Very Happy with their services, I even can service on the same day I requested service and service technician are very friendly .thank you Efficient Home Solution.

Great customer service. Courteous technicians. Honest, wish Id called them for my AC repair first

David Rivera was more gracious and helpful than I had hoped for. I called inquiring for a type of service outside the scope of hvac services, but nonetheless, David was very helpful in providing me information that would help lead me to a solution for my problem. I would not hesitate to come back to David when I have Hvac needs.

Fair prices and good service, happy customer.

Purchased a new HVAC unit and the install was great. Techs did a wonderful job.

Quick service and reasonable price

We requested a quote for attic insulation from Efficient Home Solutions after learning from one of our neighbors that the insulation he put in his house reduced energy bills significantly. Homes in our neighborhood were built in 1980. David Rivera with Efficient came to our house and determined that the 5 of gray insulation we had in our attic was original to construction. HVAC duct work was also on the attic floor and not suspended. We also had no vent turbins for the attic. We agreed to get all three of these issues repaired. David brought a project manager (Amanda), and an insulation specialist (Mark) to a meeting with us. Two days later a team came and replaced our duct work in less than 8 hours. Next day, a team came and blew in 26 of insulation and placed 2 vent turbins on our roof. Efficient Home Solutions is exceptionally professional and time sensitive. Their price was fair and by the way, they will be our HVAC service going forward. Great Job EHS!!! Jim & Vickie Belew

Their staff was amazing, Kristi really took care of us and ensured we were satisfied with services.

David came over at a rather late hour and he had the best price. Everything went according to plan.All the employees of EHS have been very kind.

Great people great company,Just installed my new AC and heating systemMr. Denise and Nas, great workers. Thanks

EHS really cares about their customers & their AC needs while delivering great customer service!

Came when promised, polite and professional, and explained everything in easy to understand terms.

Service was the best Ive seen in a long time. I know who to call now

Great job and fast service. Pulled me out of a jam at the last minute.

Always knowledgeable staff and excellent and prompt work

Wolfgang did very good job.

Very bad customer service. They judge you over the phone and dont recomend them to anyone.

Great company, great customer service

They did a good job

Efficient, timely and professional.

They came out and emediatly said the problem was the capacitor took 10 minutes to change it out and charged me 328 for it never looked at rest of the unit never went in side here it is a week later and my ac is down again 328 dollars for not fixing my ac..