Great staff. Very knowledgeable about computers

Quick service fair price

Web sight is easy to use

Very nice and very helpful

Horrible horrible experience, worst geek squad i’ve ever seen and don’t get me started on their customer service. Do yourself a favor and don’t waste your time and money at this location!!

On hold for literally hours to speak to the local store. Unacceptable.

Had to replace my phone and they forgot to switch out my SIM card. When I realized after a few hours and went back they said “oh we tried calling you about that”. They also didn’t apologize once for making me come back in (looking at you, Sean). Obviously incompetent people that have no understanding of how SIM cards work too, apparently.

They are lucky I am even giving them a one star! A second cancelled appointment with no care or concern for a customer who had to take a day off of work! Takes forever to get a manager on the phone who then makes sorry excuses for poor customer service!!! Geek Squad is over priced and a joke of a company!! Best Buy has lost my business forever!

Poor customer service. Poor everything. Not happy at all.

Who ever answer the phone wasnt helpful at all

Im only rated this bc its my company I love working for ollies

Complete incompetence. Last week I set up an appointment with them for a refrigerator repair. A tech came out that Friday to fix it, but was unable to because of a need for a different part. Fine. Then we rescheduled for this Friday, between 8-11. Sat around Friday until 12:30 when I called and asked if they were still coming. They informed me that the tech was delayed and would still be coming - so be patient and wait. At 3:30 I called and got a different person who said that no, there was no was appointment and they had canceled it the day before. Remember: they had CONFIRMED that a tech would be here when I called at 12:30, but then said that there NEVER EVEN WAS AN APPOINTMENT when I talked to them at 3:30. Then I spent an hour and a half on the phone trying to get a manager. Was disconnected once, was put on hold once until their system dropped me, and finally got a manager Deanna on the third attempt, but that took 30-40 minutes of waiting on hold. Described the situation and Deanna was completely unapologetic. I mean completely. Didnt let me talk at all - kept interrupting the entire time, even when I was answer questions that she asked. Said that she was unable to talk to the people who handle the service calls because we only schedule appointments, but dispatch is a different dept and said that she had no way of communicated with dispatch. Yes, the manager said that she is incapable of communicating with people in her own company. Said that she could do nothing for me - could not discount parts or labor rates. Nothing. Said that she could do literally nothing for me, and then got really nasty on the phone because she kept asking me what I wanted her to do. When I said what I wanted her to do, (anything) she said that she couldnt do anything. Which means that her existence at that company seems to be without any point at all. Then, after my multiple requests that she find some way of making the customer happy, she said that she didnt see the point of the phone call anymore and... hung up on me! What did I learn? Deanna has no ability to do anything to help customers, yet holds the title of a manager there. And gets angry at the customers because she is either powerless or incompetent. If you are thinking of doing any business with Geek Squad, I strongly urge you to RUN. DO NO BUSINESS WITH THEM. And to Geek Squad: fire Deanna and hire someone competent.

Total joke, big box store with very poor customer service.

The in store staff wouldnt work with me and made me call in 800 number only to be told that I could have handled my issue in store

Amateur support.

While on a business trip, a laptop computer went out and barely left it to be repaired. The price was pretty low, but I just repaired it. There are no other repair shops nearby..ㅠㅠ