Service was good but wait time was very slow. Took several minutes with one customer that had challenges with her delivery.. staff member did not get someone else out to help with her delivery until the customer asked to get someone else to help.. Could hear people in the back laughing while the line was growing with one person working

Horrible and I wish my vendors didn’t use them. Carrier lied about an attempted delivery so I went to pick-up myself at Crofton location. It’s been an hour and I still don’t have my packages. Waiting for them to bring them out- I stick with UPS when I can and this just confirms why. Absolutely shameful.

FedEx is absolute Joke! No issues are ever resolved because you can never get an actual person on the line to speak with. If my orders could come another way of shipment Id be a happy customer. The last 3 times my order came through FedEx I ended up in the middle of them and the post office pointing the finger at who lost my package. Try hiring actual people, your reviews may be a bit better. Unbelievable!

Worst experience came up here to pick up a package they said they had. They lost my package had me waiting for 3 hours. Kept giving me the run around, come back in 15mins we still looking for it. They told me that 5 separate times. If you have a package here I suggest you wait till it’s delivered to your address. If i could would opt to not use them as my carrier

I am very disappointed how this FedEx facility handled my package and delivery. First off my package was delivered to the wrong address. I immediately contacted customer service to file a claim etc.. they said they were going to do a trace on the package first. 6 hours goes by no updated information about my package was provided. I then, called the actual FedEx facility where my package departed from. I spoke to someone who told me the package had been picked up by carrier and he will redeliver the next business day. For some reason that didn’t seem right to me because the package was supposedly pose to been in the next building over so I didn’t understand why the package couldn’t be dropped off straight away after retrieving it from one building over. So, I called back to speak to the manager, it was a hassle to get her on the phone as if I didn’t have a option to speak to a manager. Once I spoke to the manager she informed me the carrier would have to bring the package back to the station and she wasn’t sure if he picked the package back up period. She was also talking rude and was not helpful at all to someone who package was delivered to the wrong address by their carrier. Long story short The carrier NEVER picked the package back up, I don’t even think he was informed he delivered my package to the wrong address, if it wasn’t for my trustworthy neighbors to take the package to the rental office where I retrieved my package from I would have Never received my package and FedEx has yet to contact me. I pray no one else has to go through this. The package was for my business which is very important and this FedEx facility handled it without a care in the world.

I had to go in to pick up a package that needed a signature and I wouldnt be home to sign. It arrived early in the morning but wasnt available for pickup until late that afternoon. I tried to pick it up before I had been told it was ready but they were unable to do that. The staff was friendly and helpful just not able to retrieve the package before it had been fully processed for pickup. Ultimately, I still got my package more than a half day early. The lesson is to just wait until youre notified that your package is ready. Very pleased with service overall.

A driver from this location threw my package over the fence causing major damage to my fence. Not sure why driver didnt think to leave the package outside of the gate or use the call button on the keypad of the gate. I called FEDEX Corp hopefully they will offer a resolution! Had to select a star to post. No stars deserved for this huge inconvenience!

There was only one person ahead of us. The gentleman behind the counter was courteous and helpful. He was also quick! Id definitely ago from here again!

I receive monthly deliveries via FedEx and have for 2 years. Absolutely terrible service to 21108 residential. I have requested and shipper pays for next day AM delivery. AM delivery has never happened in 2 years. Delivered to wrong house and day late is common. I am set up on FedEx app and can track my shipments the minute my address hits their system. So frustrating to receive a text saying Delivered, when in fact it was not delivered to my address. I am trying desperately to convince shipper to use UPS.

This shipping location is the absolute worst. From the customer service to the lies that they tell you. They never miss a chance to delay your delivery. We constantly have trouble getting our packages on time whenever they ship through this location. Today was no exception. The package arrived at the facility at 2:15 and the next note for the tracking at 2:16 was that the delivery was attempted but the customer or business was not available to receive. This is a blatant LIE!! I have surveillance cameras and there was no FEDEX truck to be seen at that time. Then, I called FEDEX and they told me that the package would be delivered. Another LIE.... When is FEDEX going to do something about this hub. Just look at the reviews. I now tell all of the merchants that I do business with that I do not want to use FEDEX unless it is absolutely necessary. Unfortunately, sometimes there are no workable options. I would give 0 stars if I could.

They are so so lazy and rude not sure how come its still running so many complaints but Upper management dont bother to solve any issues. My expensive live plants was sent to me via FedEx overnight priority and it was never delivered also no delivery date keep pending they must have done something with my package. All thieves work there

Efficient service..pleasant and knowledgeable customer service

By NO means should anybody go to this location! I went here to ship a small package and was threatened. The woman working at the counter named Doeneesha was actually on her cell phone on facetime. When I asked her could she please put her call on hold to help me, she told me to mind my business or go somewhere else. When I asked for a manager she threatened me. I called corporate and made a complaint and received absolutely no follow up. Who is running this place? This is insane.

Nice place and the environment is good.they give prompt service..

If i could give it a 0 I would. My package was marked delivered, and within minutes, I went to check and the package was not there. Now, it is almost a week later, and no answers about my package. They keep saying they are waiting for an answer from the driver. This should have been addressed, the moment it was brought to your attention and the driver was still in the area. UPS has never done this, and would have had it figured out by now. The only answer I am getting now is, reach out to the shipper to file a claim. This is completely unacceptable.

Denied entry due to mask, cant wear a mask due to medical condition that is service connected. Thanks Fedex!

Great customer service for fair value. They were $46.00 for next morning VS $105.00 at UPS store for next morning service. I just cant understand how anyone would pay more than twice for this service especially when youre talking about 40 something to over a 100 dollar whats wrong with UPS have they gone mad ?

Quick and easy pickup done FedEx couldnt deliver my package.

You CANNOT run a place more inefficiently! Very nice people, but come on! A line around the front of the building & only two customer service reps?! Unacceptable!

Whoever the delivery person is for the 21108 area, you are pitiful. I do not understand why my packages are consistently delivered to my neighbors. It is so sad.

Door tag left on door when I was home. Then follows instructions to show up after 6pm at the center to pick up package, only to be told it’s lost somewhere in some container on some truck. Wasted 40mins of gas, my life and time. Very frustrating.

Outstanding service especially Mr. Fred Sanford.

Why would anyone go to the competition? They have many many box sizes; they have a large lobby, 3 clerks when I was there, I received helpful instruction for future transactions and the price was comparable to if it fits, it ships

Good alternative to the Post Office. Rates are higher but on time delivery is much more likely.

I have been waiting for a delivery since 3/3/2021I still have not received delivery.that is essential to start my job on 3/8/2021 very disappointed with Fedx.package is in Crofton I am in Capitol

Great services, the staff was very nice

This location is ALWAYS extremely slow. I’ve lived here for 20 years and it is extremely frustrating. There is always a wait.

The lady at the customer service counter was great, but I came to complain about the driver that left a door tag on my door.

They lie they said they attempted delivery on my package and we have vivid camera on our door and no one tried to deliver and they want me to drive out my way to come get my package.

It was trouble it wasnt professional or understanding i tried to tell the young lady my wife was sick she didnt want to hear it i should my ID and my wife ID and try to let her talk to my wife she gave me the cold shoulder and said she had no words for my wife i thought that was very rude 😕 that hurt 😔 my feelings i felt some type of way I will not go back to Crofton Maryland Station again there very rude there. I use to like FedEx

This FedEx has some lazy and crooked delivery drivers. They place your order as delivered but never actually attempt the delivery. I suspect these ppl take ppls merchandise home. I dont recommend...

I talk to someone before going up to the Office in Glen Bernie, And I wait outside in the hot sun for a hour and a half, and get inside and the person that was helping me go and look for my package and stay gone approximately 25 to 30 minutes, all together I waisted 2 hours for a package that they couldnt find, Fed Ex has the worst service Ive experienced.

The delivery person never delivered to my address and stated that he came; which he never did because I was home the time that they stated they came. Then went into the store and the associate could not look up the order. I paid for extra shipping and it was not delivered accordingly.

Granted it was the holidays, but dayum. After waiting 2 hrs at the facility, as I was told it never went on the truck for delivery that morning (keep in mind this was important medicine they deliver every month), they looked all over while I waited and they couldnt locate it at the facility. As I was continuing to wait the app updated and said that the package had been delivered at my home. They had no idea it went on the truck told me it was at the facility when all along it had been put on the truck and was being delivered. I have no issue with the drivers and the normal delivery service, but if you actually have to go to this facility to track a package, make sure you have loads of time on your hands :/

Great and fast service

I had a wonderful experience here. EXCELLENT!!! Customers service

Horrible employees, asked for a manager and a high pitched voice male would not transfer me, insisted on telling him my issue when I did not want to deal with him, this is after they lied about delivery of my surprise perishable package . Then was told it would be delivered the next day and it was not, then told on that evening it would be delivered on Saturday and left on the porch . They never showed or contacted me . Then spoke with corporate saturday evening and they assured me I would be contacted by today, Monday. No call, I reached the original sender of the package and had them cancel the entire transaction and they are out in Washington state and they advised that multiple issues with FedEx at most locations the deal with and no longer will be using them . Very unprofessional and the tone and attitude and arrogance of the person that I spoke with at the actual location has no buisness dealing with the public and should be fired . Reading the other reviews just now after I posted, shows the incompetence through out entire location, they have one job and its a simple job of delivering packages, why they cant seem to handle this simple task is beyond me and you would think with so many horrible reviews corporate would address the situation, with bad reviews going back years . I had no choice of the shipper on the gift I purchased but they will no longer use FedEx abd neither will I .

Poor service over the past days. The same contractor arrives at a very hight rate of speed and drives and parks either at my address or neighbors driveway leaving the vehicle parked on the grass and raced off at at a high rate of speed. I called twice to complain. The first call lasted 55 minutes without me speaking to anyone and the second 45 minutes without me speaking to anyone.

The customer service was very fast and efficient.

Dont ever go there you UPS the clerk had no idea what was going on

I had two separate packages come out of the FedEx in Crofton THIS WEEK that were not left at my door as I arranged via FedExs virtual signature option.The first time it happened I called and was told a manager would call me back(of course that never happened). Today the same issue with a second package. My package was returned even after signing for it online, updating the delivery instructions saying it was signed for and leave @ door, and calling the customer service line at 8am to ensure the driver was made aware that they are to leave the package at the door.What is going on at this location? What is the point of offering a virtual signature and delivery instructions options if NO ONE at this location will follow the procedure that is supposed to accompany them? Now Im supposed to wait until next Monday for a package that would have been delivered today had it not been for the mismanagement and incompetence of the Fedex employees in Crofton.

Staff is very helpful, friendly, and fast!!

3 people only allowed in store.....2 people in together and it took at least 30 min and theyre still allowing 3 people in store. More FedEx employees in store then patrons.....were all outside waiting

They did not ring my bell or even knock. No door tag beck I don’t even think they came. I was tracking every 30 minutes and I refreshed the page only to see no one was available to receive the package.

My daughter packaged was delivered today open and some of her items were removed. We are waiting to hear from the customer service office but Im pretty sure another FedEx point will be blamed.

They really need to train their customer service reps at the front counter. It cost me a lot of money due to their mistakes. I dont even know if they are going to refund the money...they never called me back. Beware!

Excellent customer service and speedy lines!

Clean, friendly staff, convenient location, easy to navigate lot.

They were not very understanding of my work schedule and wouldn’t let anyone else pick up my package between their operating hours even if they had my door tag and ID. Also wouldn’t transfer my package to a FedEx that was closer to where I lived or one near my job that was open later hours without me having to pay an extra fee. I won’t be accepting any more mail through FedEx.

Went to pick up my package was told the sender doesnt allow for pickups for the item I would need to contact the sender to change. I call get the sender to change. Call fedex and ask for a hold so I can pick up my package. The guy on the line says he has done so and I can pick up my package tomorrow. Later in the day I get a call from a Kevin at this location saying that the sender requires 1 attempt before a hold can be made. Why attempt delivery when I already said you wont be able to deliver die to changes in my leasing office availability to get the package?! And he lied because that isnt the senders guidance. Then he tells me my package is not at that locations which is a lie, it clearly states on the site when my package arrived at the crofton location. These people at this location seem to make stuff up as they go along. Then when I ask to speak to a manager he tells me the manager wont be back until 8:30, two hours from the time I called. And they close at 8pm.Just awful service.

Picking up my package toke longer than necessary by the amount of people inside.. staff moved pretty slow and there was no place for the long line to form.. so we all ended up wrapping around the interior blocking the entrance.

I cannot get in contact with the facility to get my package delivered. I finally got In contact to get the hold on my package lifted just to be told the driver cannot call me when they get here so I have no idea when it may be delivered. Now it’s the morning of the scheduled delivery & I still can not be directed to the Crofton MD facility. They make it hard to get in contact with them as if it’s not YOUR belongings they are in possession of. It’s frustrating and I never had this problem with UPS, USPS or any other facility

FedEx says delivery attempted, but they never show. Looks more like it’s getting late in the day we are going to say it was undeliverable and go home.Called the 800 number to only be hung up on by the automated system. They really don’t want to talk to people.

The worst! I had a overnight package scheduled to be delivered the next morning by 10:30am, requiring signature. Then I get an alert saying the delivery is rescheduled to be to me by the end of the day. I could not wait any longer so I decided I would just have the package held at the fedex store for me to pick as I’ve done many times before. When I do this, the delivery moves from Friday to Monday. I’ve never had this issue when I can’t sign for a fedex package, I would just pick it up from a fedex pick location when I can. So I call fedex to see what can be done and they tell me that I have to pick the package up from a location 30 miles away from my house. I’m so frustrated with the customer service rep could hardly speak English and the solution provided is truly unexceptable.Then to get an alert that my package is ready for pick at the closer location, as originally requested. So I’m not sure why there was such a disconnect between their systems but I went to the location that was closer to me and my package was there. It was a head ache just attempting to utilize their options offered.Go with UPS! Fedex should be ashamed at the level of service provided.

Unfortunately I had to get a one-star I ordered something off of Amazon Ive gotten things from Amazon several times before and when I order something this time he used FedEx and FedEx never contacted me to tell me they couldnt deliver my item until Saturday at 2:37 in the morning I received an email from them saying my package was undeliverable because they have the wrong address when I contacted Amazon customer service they confirmed my address was indeed correct no one contacted me to work with me to figure out anyting far is my package or if I was able to pick up my package I was completely left in the dark

Incompetent employees due to not knowing the process and.procedure for corporate accounts and they complained about the number of people in line. No supplies out to process packages with corporate accounts. Dont have no signs up about the social distance for Coronavirus pertaining to the amount of people allowed at a time.

Agent was very helpful and friendly.

Staff was very helpful. My 1st time dealing with FedEx and she took the time to go step by step with me in sending my package

Very efficient and knowledgeable staff. Get you in and out.

Easy location to drive to and get parking. Quick access to building, the automatic opening doors are much appreciated, especially when carrying in large parcels! No issues with service and wait time was reasonable.

Lady who helped us was very nice and did her best to help us with something difficult that was out of her hands. Really appreciated her help and going the extra mile.

Have utilized this location years and received excellent service and friendly reception! Great staffers!

This was my worst experience ordering online ever. I ordered something’s through a third party and they use fedex. When she sent me the tracking number it said my shipment would be here in 2 days. It has now been 5 days. My package has had 2 different delays and holds . I called to let them know I needed my package by today (for my birthday) a wonderful customer service associate took down my information and promised to contact the crofton fedex (where my package is now being held) to see if they could sent someone out with my package. I received a call about an hour later with a rep from the crofton Branch telling me that they don’t “usually” send drivers out on Saturday, and they’re closed on Sunday so I’m basically SOL.. so today is when they open back up. Hopefully I receive my package today... on my birthday.. that I ordered 5 days in advance.. Extremely horrible experience . Would not recommend.

Expensive, unfriendly staff

Crofton center is the absolute best. Staff is super friendly and have always addressed all my needs

Repeated mis-delivers/non-delivers. Ive had to go to the center to pick up packages because I wasnt home, even though I was, and the driver was allergic to knocking on doors. The most recent case is me, jumping through hoops because their driver delivered 2 packages containing live corals to God knows where. Im not sure how much work they expect customers and recipients to do to in order to get a package to where it needs to be, but if this is the standard, then I will avoid vendors who use FedEx for their shipping.

This shipping center should not be in business. Never got my package, no one will resolve the issue. They give you a research # to call and they dont call back. This is not my first bad experience with them. I turned them into BBB I suggest you do the same. There probably selling all of this on the side. Shame on them . Get them out of Business.

They filled out the door tag before even exiting their vehicle and posts it on your door. No knock and doesn’t even carry the package to your door, just the door tag and pulls off. Happens every single time. There was no signature needed for my package so leave it at the damn door along with the other package DELIVERED by UPS that was sitting at my door as well. That’s a sign that maaaaybe I’m totally fine with my packages being left unattended. Jerks

Ship with UPS not FedEx. They dont have a standard process on how they hold packages at the facility. If your out of town and a package is sent they send it back to the sender after 3 days of having the package, called them and they say because it was a bad address, I ask them if there is an amount of days that they will hold a package at the facility they tell me 5 to 7 days they usually hold a package so I ask them why it was shipped back the third day and they dont have a clear answer. So I contact their customer relations and SHE ARGUES WITH ME?!? What kind of customer support is that. I will boycott using fedex and will recommend another company to anyone that asks where to ship a package from. Good job FedEx

Got me in and out quickly

Our solutions connect people and possibilities.Connecting people with goods, services and ideas creates opportunities and improves lives. At FedEx, we believe that a connected world is a better world, and that belief guides everything we do.If the statement above is true, how then did you guys teach your drivers to lie that they visited my house, but I was not available to receive the package? I have experienced this more than two times now.I do not need anybody to tell me when I see a dubious DRIVER - How in the world do you guys EXPECT me to believe that this item came to my house and I was not available to receive it. Moreover this FedEx DRIVER even uploaded a Door tag number that NEVER got to my door. To make matter worse you guys put up the following Message A final delivery attempt will be made on the next business day YOU DIDNT MAKE THE FIRST ATTEMPT DIDNT MAKE THE SECOND ATTEMPT Now you threatening me with FINAL ATTEMPT Warning.

Customer service agent was very friendly for it to be so early in the morningOn top of me picking up a snake I brought 🐍🤩

Straight horrible. Drivers apparently lie and post “failed attempts to deliver” when they never even attempted to deliver a package. The Crofton representative lied and told me it’d be on a truck the same day for redelivery and it wasn’t. They won’t give a direct phone number to speak to a manager, etc. Avoid this place at all costs. Go UPS or something.

Was in and out quick and fast

Easy access...in and out in minimal time.

I wish there was a -Star! Package tracking said package would be delivered Monday, bright sunny day in MD and website described package not delivered for weather. Then cant find the address. I called customer service and the experience went downhill from there. I gave them exact directions, GPS coordinates and phone number for a Tuesday delivery. Web site says Package delivered Tuesday at 3:11. I get home, no package. Called customer service again, Their response, our scan says your package was delivered. But they cant tell me where. Said they would call me back in 2 hours after they talk to the driver. They called back and asked my address for the 8th time and then stupid questions like did I look all around the property; really? Now the driver has 24 to 48 hours to remember where he left my package. If he cant find it, then I have to call the shipper. I will pay extra to all vendors to use ANY other shipping method.

Corporate tells me my package wont be delivered, this ship center says it will be delivered, they have no idea where my $2000 package is.

Service went quickly and staff was very courteous.

Left my wallet they kept it safe with mula intact

They are my go to store for anything I have to ship quickly. Folks are competent and knowledgeable and usually get me in and out quickly.

Fast service. Picked up my item in no time

The manager on duty was very friendly and helped us with the 4 different packages we had to send. She was very personable and even covered with us while she did our transaction. She had a newer employee with her that had a difficult customer, and she was patient with his inexperience despite the line. Overall very well handled.

DO NOT USE THIS FACILITY! There shipping is not secure. I had a replacement credit card shipped to me using this center as the only option. I never received my credit card but checked my account and see that purchases start appearing after the date it was suppose to arrive. Called my bank and had the card canceled. They gave me the tracking number for the order which shows that the package is still at the facility. So charges are being made to my account when the only people who have access to the package are this facility. I will never have anything sent to this location again and will most likely avoid using fed ex when possible.

Exceptional customer service and patience

Every time I have to get a delivery from this location they always say they delivered it or attempted delivery. Every time I am home.

Quick. Friendly. Easy to find.

Even with two packages that needed a final taping the worker there quickly got me out within 5min.

They absolutely have no idea what they are doing. I will never use FedEx again.

Friendly staff

BEST FedEx OFFICE EVER 👍🏼👍🏼👍🏼I had sent-in my shipment at the Annapolis FedEx office after realizing that, I forgot to include one last document.Went back to the Annapolis, but was told that the shipment was on its way to Crofton and they were closing in 35 mins.The male Customer service agent with one of the Managers were really helpful and nice. Even though my shipment had not yet arrived at their location, They immediately called the driver, tracked my shipment and I was able to send my complete documents.Thank you guys so much.

Its always a nightmare expecting packages through FedEx. 3 times, I have had my packages missing in transit and never delivered. I have had enough of you, time to strictly enforce my shippers not to ship to me through FedEx. Very unreliable!

They love hitting your doorbell 10 times in a ten second period. Some people work at night! Stop waking me up for a package that requires no signature!!!!!! Ridiculous!

Maybe I got lucky, based on other reviews... But the man at the counter was very polite and helpful. I was in and out of this place with the package I had put on hold for pick up in less than five minutes. Will use this facility again in the future for package holds.

Where’s my package? Your Service is Horrible

Was there to drop a package (box) that wrongly arrived to my home Location is not easily visible from main road and has limited parking nearbye. However, staff is very welcoming. Overall, place seems ok and has all the shipping supplies that one might need.

Would give it negative stars if I could. Stayed at home all day waiting on a package then got a note that the driver could not deliver. I have security camera and no Fedex truck ever came near my residence. Called customer service and the driver said he couldnt access it because a security fence. This not the first, second, or third time Ive had this happen.

Great shipping experience. Very easy to drop off package.

The driver was given instructions to leave package at my door not leave w it and put the note on my father in laws door. I dont delieve Ill be using FedEx again!!!!!

The representative was okay just didnt like the service provide. I already had my packages ready to go but he wanted to have me wait for a scan and receipt after he served other customers in with packages that werent ready!

Worst fedex location. This employee named Terissa claimed to work at fedex for 24 years and clearly had no idea how to approach customers nicely. Very rude and unprofessional