Climate Care addresses several issues we were having with our HVAC recently. We had Trevor and he was knowledgeable, thoughtful and communicative in working through options, and professional. The project was successfully completed in a timely manner and ideal solution. Checked every box you’d want for an HVAC service provider. Trevor from Climate care will be our go-to from here out.
We had a new heat pump and air handler system installed. From the beginning of my research, Steve and his crew stood out. First, as someone who teaches and thus values communication, Steve was honest, clear, personable, and direct. He listens, as do his employees, to your questions and your requests, rather than trying to push you into something you dont need or talk down. As for the installation, his crew was two minutes early, which is the first time in my decade of home owning that a service industry person has been ready to go when they say they will. The two men who installed the system were very professional and respectful of our house. They had to deal with an afternoon thunderstorm towards the end of install, yet they did not rush. They made sure to double check that we were happy with the install and to go over all the work ourselves to see if we had any questions. They did a fantastic job on the install, quality work that the county inspector praised.As for pricing, it was a fair value for what we were quoted from three other places. Plus, some salespersons started off Inquiries by completely ignoring questions and details provided to them. They made it feel like it was just a sale, just a job, but ClimateCare made us feel like a priority.
Steve,I just wanted to say THANKS!First, thank you for your personal quick response, your courtesies, and your recommendations. I now have an operational unit upstairs! As it gets warmer today the new system seems to be doing a wonderful job throughout all the rooms.Secondly, thank you to your team. All three were very professional and very personable. They worked well together and kept me apprised of their progress and any small issues along the way. Also, the unit drop-offs and pick-ups were very well coordinated.Yes, you do have a great team and I do appreciate the timeliness of our new unit. Our guests/family start returning next week!Mike
The installation team was great! Carlos, John, and Ron were on time, very thorough, and explained the installation process and testing steps throughout the day. I was able to continue working from home with minimal interruptions. It was great! I am very happy with the installation and service provided by ClimateCare.
You couldn’t ask for a more professional, efficient, and knowledgeable crew. From having our units initially serviced to having one replaced, I have been blown away by the service provided. I know we will need another unit replaced in the next year or two, and I will absolutely be using Climate Care for all of our future needs. Big shout out to the incredible crew - Vincent, Shawn, Marcus, Trevor, and Ben. Appreciate you!
Our AC broke over the weekend. On Monday I called and someone was out by 7:30am Tuesday to fix our issues. They found a leak another company couldnt and all within 15 minutes of being at our house! And the prices were truly reasonable. We are very satisfied with Climate Care HVAC and will definitely be return customers!
We had Climate Care come out in hopes of them evaluating our systems and offer a solution for the temperature irregulation in our home. Though our original experience was not as positive, the owner Steve more than made up for that in following interactions. He called me himself to hear my concerns and to provide several affordable options before sending a technician out over the weekend. He was very respectful, responsive, and I trusted the opinions he provided were in our best interest.
ClimateCare is always a pleasure to work with. They have been servicing our HVAC for the last 6 years. They are very responsive and their customer service is amazing. They seem to drop what they are doing to take care of us and that’s a great feeling . I highly recommend them .
I replaced my entire HVAC system and had several estimates ranging from small independent businesses to large businesses. I chose ClimateCare based on a number of factors. I was extremely impressed from the first interaction through the instillation and follow up. Paul was very professional, very responsive and extremely knowledgable. Vince came out for a follow up visit to investigate a noise in the duct system. He was relentless in finding the issue and resolving it. I highly recommend ClimateCare! Thanks for a great experience.
Cant recommend ClimateCare enough. Great pricing, and from start to finish, they were very responsive and professional. Showed up early and finished ahead of schedule. The install crew was professional and really cared that they kept everything clean. Great experience.
Terrific customer service, we needed a bigger unit upstairs and Steve recommended the perfect fit that has worked beautifully!
Steve and his crew were professional and looked for ways to create value. Really enjoyed working with them, and glad I chose Climatecare.
When the a/c unit in my rental home died I dreaded what was coming. It was early June, during a pandemic, and I had already put several thousand dollars into this place. My tenant who I consider a friend and has lived there for years was getting married in a couple of weeks and had family coming to town. It seemed bad was only getting worse.I had several companies give me quotes and none came close to Climate care. They were able to provide me with a high quality unit for far less than their competitors.As for personal care and quality ClimateCare was also the best I have experienced. The owner of the company gave me and my tenant his personal contact information. Paul Devito, sales manager, was knowledgeable attentive and super professional as well. They were sure to make the installation completely painless, which was great considering all of the surrounding circumstances.Needless to say but I will be using ClimateCare Services for all of my HVAC needs. I recommend that you do the same.
Climate Care installed a new HVAC system for us and we just had them back for our first preventative maintenance which was included with the install. The install went as planned and the new system has been great. Steve Smollon, owner, was very understanding and took his time in explaining the install process, answering all question completely without hesitation. Vincent, who just did our first fall maintenance, was terrific and also took the time to answer questions and explain everything. I would highly recommend Climate Care for their professionalism and quality service.
Im not one to write reviews but felt this company deserved positive compliments after the exceptional service they provided. It was the hottest week of the summer and my outdoor A/C unit started making a loud noise and ultimately stopped working. A neighbor had a good experience with ClimateCare in the past and recommended I give them a call. Their office staff was very friendly and it was obvious they cared and were eager to solve my problem. I’m sure they were busy but were very accommodating and had a technician at my house later that same day. The tech was professional and clearly knew what he was doing. Fortunately, he had a replacement for the defective part on his truck and got me up and running. All with a very friendly and caring attitude. This was the first time in a while I’ve had HVAC issue, but it seemed their price was very reasonable. If you are in need of HVAC service, I’d give them a call.
I had a check of my systems, both a/c and Gas heating. The gentle man who serviced everything was named Vincent. He was amazing! He took his time and cleaned and repaired my gas furnace and my A/C unit. He was very knowledgeable and thorough. He followed all regulations regarding Covid, and was very neat. I cant praise him enough. Also very important, their cost was very fair. I thank Climate Care for sending Vincent to my house. JS Ellicott City, MD
First time customer. Technician called ahead, and showed up at the scheduled time. He was very professional and knowledgable. All around I couldnt have asked for a better experience. I highly recommend ClimateCare.
My previous HVAC company was sold recently and a neighbor recommended Climate Care. Their office staff, especially Sylvia, was very helpful and a pleasure to work with. Today was my first service call and the technician, Vincent, was prompt, professional., and friendly. I am definitely very happy with Climate Cares service and would recommend them to anyone.
A ClimateCare technician removed & replaced our whole-house humidifier very professionally, neatly and with clear explanation of how to use and maintain the unit. Very pleased with their service.
Climate Care did an excellent job of replacing the commercial units at our Church. They even fixed one of the old units while they were there to do the estimate and that allowed us to limp along until the new units could be installed.
Climate Care installed a new HVAC system for us and we just had them back for our first preventative maintenance which was included with the install. The install went as planned and the new system has been great. Vincent, who did the maintenance today, was terrific. The appointment was easy to schedule and the Tech, Vincent, was right on time. He answered all our questions, explained how the system was working and showed us what we should be looking for summer to winter and back again. Very pleased with the whole process.....including back when Steve (the owner) came several times to discuss the install, the options and pricing. Given it is an expensive investment its good to have a company with people you know you can depend on. Would highly recommend Climate Care for install and service.
I called ClimateCare to service my HVAC unit because it hadnt been done in a while. They were able to get me on the schedule quickly and the technician that came to my home was courteous and very knowledgeable. Excellent customer service. I would definitely recommend ClimateCare to anyone in need of HVAC services!
I have been trusting my HVAC service with Climate Care now for 4 years. They are prompt, proactive, professional, and knowledgeable. As a REALTOR, they are on my preferred vendor list and always my first recommendation, they have helped dozens of my clients. Just a few weeks ago we had a home inspection where the unit in the attic was leaking, the drip pan was about to overflow and it needed attention. The listing agent called a few of his preferred vendors and none of them could get out there in a timely manner, so he asked me who I use and I recommended Climate Care, they were at the house in less than 3 hours fixed the problem and the sellers were so relieved that there was no damage to the roof or anything else for that matter. Keep up the great work Climate Care!
The team came quickly to evaluate our broken AC and were able to get it up and running when a competitor couldnt. They are Responsive and Professional and seem to care about the customer very well!! Thank you!!
ClimateCare came out to replace two old thermostats and perform our regular hvac maintenance. They arrived on time, their tech was very informative and efficient, and we couldnt be happier with the work. We have often used ClimateCare for work over the years and will continue to do so.
Climate Care was very professional and on time for their quarterly service and when we needed new units. They are very affordable and efficient in their installation. I would definitely recommend Climate Care for your business or your home. I have used Climate Care for both.
Steve was extremely rude! Of course wont use this company for my services!
We had an excellent experience, from home office communication to on site service. Technician was prompt, knowledgeable, courteous, practices appropriate safety precautions. I would recommend to anyone looking for HVAV service/maintenance.
Very responsive to our needs. Technician was very knowledgeable and professional. Would highly recommend Climate Care to anyone who need HVAC repairs, maintenance or replacements.
Technician was professional, thorough and informative. We appreciate his patience maneuvering around our work from home situation to work on upstairs unit. Highly recommend.
From start to finish our experience with Climate Care was top notch. With a professional service team and knowledgeable techs, they put us at ease and had our broken AC repaired quickly and for less than expected.
I have used Climate Care for the past two years at both my home and my businesses, they are professional, reasonably priced and always solve the issue. I strongly recommend Climate Care for both residential and commercial service.
Climate Care puts customer service first. Their pricing is fair and competitive and their people are competent and professional. They are one of my top subcontractor relationships and I would recommend them to anyone who will listen.
Excellent service and response times. Their personnel are courteous and tidy. You cant go wrong with ClimateCare!
From our initial inquiries about systems and options, ClimateCare was highly responsive and always wanted to be sure our questions were answered and that we were aware of the variety of options available to provide the service we were seeking, and never once, did we feel any “sales” pressure. They came to the house for an initial visit within six hours of our initial contact and their Installation Manager gave us a thorough orientation to our existing systems along with an array of alternative approaches to replacing them with respect to system characteristics versus the heating/cooling needs of our home. It was a very informative discussion and gave us a very confident understanding of what was required and how we could satisfy that. They captured all of that in their written proposal which we received within a day of that visit.After reviewing our four proposals, we felt ClimateCare’s Proposal was the best by all the measures with which we were evaluating them, and they reinforced that decision with their performance during the installation of both systems at a time to which we mutually agreed.Their installation team, to the person, were all very courteous, friendly, and clearly demonstrated their professionalism by the manner in which they protected the carpets, flooring and areas surrounding both their paths to the two systems, as well as the areas around each in our Basement and Attic. The old systems were disassembled and the new systems were installed in the same day thanks to their hard work, and aside from seeing new equipment in-place, you saw no debris, or other evidence of the work being done. Their care of our home was that good!We could not have been more pleased with the installation or the subsequent performance of both systems. As a part of ClimateCare’s service, they arranged for Anne Arundel County inspectors to perform a final examination of the installations, which identified no discrepancies. Not surprising from everything we’ve experienced with ClimateCare, and we have and would not hesitate to continue to recommend them to our friends and neighbors.
Climate Care was awesome and immediately responsive when we had our HVAC go out! I would recommend using them to anybody who wants quick and professional service at a very fair price!
I have used climate care on multiple occasions. The very first time was when my older heating system was having problems during a cold snap. Steve sent his crew out to my house on the same day I called. They got right to the problem and the gentleman, Paul was also very honest with me and let me know what to look for if the problem were to persist and what I could expect. Needless to say, exactly what Paul was worried about did in fact occur and I needed to replace my system which was very old. The climate care team gave me multiple system replacement options that would suit my budget. Ultimately, I decided to go with a Trane unit, and I could not be happier, my heating bills and cooling bills are much lower than they were with my older unit . Since then a few of my neighbors have also run into issues with their home heating and cooling equipment and upon my recommendation all three have reached out to climate care and have been equally impressed with their prompt and professional service. I recommend anybody looking for a repair or replacement for their heating and cooling system give Climate Care a call!
The people at ClimateCare are top notch. Ive had them do several installation projects as well as urgent repairs on various properties, and they always do a great job.
Great Service! Our air conditioner was not working on one of the hottest days. A friend of ours recommended Climate Care. Contacted them and they were out that day. Randy fixed our air conditioner quickly. He is a very friendly and professional person. I would highly recommend calling them if you need any HVAC service. Thanks Steve and Randy!!
Professional experience from project scoping to implementation of full attic furnace and outside compressor. Highly recommend this business.
Technicians were professional and knowledgeable. would use them every time for our needs
I have worked with Steve and his team for my personal residence was well as for numerous commercial real estate requirements. They provide excellent service and are very responsive.
ClimateCare Services is always our go-to resource for HVAC service here in Annapolis. Their team has been professional, on-time, friendly and they always find time to educate me about our HVAC system, which is always appreciated. Highly recommend!
Very professional HVAC service. We trust them with all our AT&T retail locations.