Needed Rapid Covid PCR test for travel to Canada. I could schedule ahead of tine and got the results back in less than an hour. It did cost $75 but worth it to make sure I got the results back on time.

This place was so efficient, professional and pleasant. It was our first time here. We will definitely return next time we need an urgent care

No X-Ray provided at this location during times of COVID. The staff was nice but not enough services provided.

My experience from January 2021. I went in to this Mercy GoHealth Urgent Care, as a walk-in. I had insurance through my employer, called the insurance. they stated there would be no-out of pocket cost nor co-pays for covid-19 testing if I went to this in-network location. Back in January 2021, nothing on their website stated anything about co-pays (they have updated since I see, mostly likely due to confusion). When I got there the person at the front desk was adamant that regardless of what my insurance said they needed a $75 co-pay. Lo and behold, I paid cause I definitely did not want to get the other members of my family sick. The one star is for the great service of the actual covid-19 test, they were quick and efficient. Post covid-19 testing visit, I received another bill, on top of the $75 in-person co-pay for a covid-19 testing. It is now April 2021 and I am still talking to my insurance/Mercy Go Health UC on this co-pay and billing issue. I recommend calling your insurance before coming here. Also, no need to call here about billing because they seem too busy to answer, recommend calling the Mercy GoHealth UC phone number.

I was in twice in the same week. The first experience (Thursday February 4th) was pleasant. Everyone was kind and I received thorough explanations. I went in again on Sunday, February 7th and had the complete opposite experience. I felt like I was bothering everyone there (I was the only patient present) just by forcing them to actually do their jobs. The desk staff, medical assistant, and nurse practitioner were all cold and uncaring. The nurse practitioner handed me my results and said “anything else” and sent me on my way. I would give the first day 5 stars and the second day zero, if possible.

Such a wonderful visit. The staff went above and beyond to make sure I was okay & comfortable. They were extremely kind, helpful and thorough. I didn’t feel rushed and they answered all of my questions. Thank you to all who helped me, you were amazing.

I just walked into this urgent care for persistent pain in my stomach. The employee at the front desk had just gotten off of the phone and seemed overwhelmed when I walked in. Her response to a request to speak with a doctor was that they “can’t do anything about stomach pain” because it “doesn’t show on an X-ray.” I trust this statement is a fact but her sharp delivery and tone left me speechless. I was not necessarily coming in for an X-ray, but to get guidance on whether my pain warrants further testing or an emergency room visit, or possibly to get professional advice for at home care and rule out serious risk. I had major anxiety about coming in today because I am concerned about my health and was nervous in anticipation for what might be causing this. I did not expect to be turned away at an urgent care today.

Wonderful experience with helpful, efficient, professional, and friendly staff.

I attempted to bring my fiance in to receive care for an injury she had yesterday at work. While I understand that this place does not do work related care there was a piece that was missing.We were turned down and left confused about what to do to make her feel better.Maybe its a testament to how terrible healthcare is in America but regardless this Mercy-GoHealth Urgent Care let an injured and crying woman walk out of the clinic completely confused on what to do next.

Fantastic service, came in for strep and they got me right in with no wait and got me diagnosed and treated!

DO NOT GO HERE! I never thought Id be complaining about service from a doctors office being too fast but in this offices case it is not a good thing. I went in with many symptoms that relate to many different illnesses. I stressed that I did not think it was covid and each day was getting worse and all the doctor did was test me for covid and send me on my way. I had to ask for a strep test because she wasnt going to test me for it.I was in and out in less than 10 minutes. Then I waited 4 days for my covid results, I constantly checked the link they provided and when I called they said they had my results for 2 days already. Meanwhile Im missing work, getting sicker and have no idea whats wrong with me because the doctor did not do her job. Youre better off going to total access or anywhere else than here if getting better is what your goal is. Terrible excuse for a doctors office. There are no doctors here. Just nurses that test for covid and nothing else.

The nurse and doctor were very pleasant and attentive. The doctor took the time to explain her clinical assessment and to answer questions. They provided excellent care!

No wait time, people were super kind, covid test went swimmingly too, didnt hurt at all.

Very friendly, professional and informative! Clean, bright facilities. Highly recommend!

Appointment was handled promptly within my appointment time. Staff was very friendly and informative.

Back in December, I took my son to get a strep test and meds because he had a high fever. I get a bill 9 months later for $300. This urgent care was in network and I do have insurance. I later found out that they are using the hospital as their tax ID so they are billing under the ER, even though they are advertised as an urgent care, which implies it should be less than $300 for a strep test. If I could give it zero stars, I would. I will never return there because they are price gouging people for basic medical care.

I recently went on October 25th, me, my husband & son went to get tested for COVID-19. The physicians, doctors, receptionist, nurse & everyone working there on that day was extremely nice & pleasant. The young lady (not sure of her name) swabbed us all & did an outstanding job. Results came back quickly as Dr. Alywin Kluttz, MD explained. Me & my son had to travel unexpectedly & we went back a second time to the same facility. This time i received a text message saying there was a delay & to come in an hour after my scheduled time. There were another set of physicians there. It took longer than the first time for them to call me to the front desk for insurance information. I went into the room & sat there 20 mins waiting for someone to come to the room. I understand there were other people there which the long wait time was expected. The only thing i dislike was they weren’t gentle when it came to the Covid testing. When the gentleman tested me he went too far up my nose & held it inside for 30 seconds which caused my nose to bleed later on. They did not do that the first time we went, which i am thankful. I simple asked the guy not to be so harsh with my son who is a toddler. He stated he understood. He did the complete opposite of what i asked. He was so harsh that my son began to cry & scream. The gentleman had to bring in a female physician. She came in & told me i had to pin down my son for her to do the testing. I explain to both her & the gentleman this was not done just a week before. She was a little harsh as well but she was quick. She also gave my son snacks to calm him down which i am thankful for. His nose bled as well for a couple of days. I just felt this was a horrible experience. Afterwards Ryan Shaffer, FNP came in saying he had to sew up a little girls leg seeing that my son was right there still sniffing & crying. I felt that was unnecessary to say when coming in. He didn’t offer any advice or anything like the previous doctor did. I had to request for papers for seeing them(which i didn’t have to do before). He stated he would call us for the results which I’d rather have paper copy or online access. I just felt this was a a horrible experience the second time around.

I took my son there for a strep test and 9 months later I received a bill for $303. This location was in network and I do have insurance. When I called my insurance company to inquire about it they told me that these urgent cares are connected with the hospital so they are billing like an ER which is significantly more expensive. This is very dishonest because they are clearly advertising as an urgent care. Please go somewhere else and save your money! It is so sad how much they price gouge people for medical care

Barely anyone there and yet it was still over an hour wait just for a covid test. Also had hidden fees not stated on the website.

The experience in the office was fine, just like any urgent care. My problem is that the billing department waited over a year to send me a bill for $484.00 for my visit in Dec 2018. I paid my $20 copay on the date of service that I was told I would owe, and now more than a year later I’m told I owe $484.00. I never would’ve been seen there if I knew it would be $484.00 to get a prescription for antibiotics for a sinus infection. It’s mind blowing and completely unaffordable.Mercy does all of their billing outside of the offices, so the person that actually tells you what you owe on that date of service is not the person who is sending you the bills. The office is zero help when you have a question with a bill, and you have to speak with a customer service representative at a centralized location, and that person just directs you to your insurance.Mercy needs to work on some billing routines, so patients aren’t shocked a year later by a completely unaffordable bill for an urgent care visit.

I went to mercy go-health for some critical care test, and 10 days after no response I reached out and was told the lab equipment was not working. So I have samples that have been sitting for 10 days untouched!!!!! Not only did they not ask for the test to be sent to a different lab they did not bother to reach out to me. I asked for the number to their compliance department and was told no one knows it!!!!! I would not advise anyone to go there.

Receptionist crabby & set the tone for first time ever being here. Wont come back to this lication.

Super clean, modern and friendly. I even was shocked to get a follow up call several days later to see how I was doing! Beyond anything I’ve ever experienced in this type of health services. Put this down as the place to go! I know I won’t go anywhere else!

Scheduled a Covid-19 test for this afternoon online. Arrived 5 minutes early for my appointment and they called me in 1 minute after my appointment time (so that was good). Then they said they didnt take my insurance (little company called Blue Cross / Blue Shield) which confused me because I have used Mercy for years with my same insurance. Guy tells that GoHealth is actually not the same as Mercy (what?!?!) and I can call my insurance to see if they in fact do take it. Of course it is a Sunday so after wasting 10 minutes unsuccessfully trying to reach someone with my insurance company I decide to just pay for the test and get it done. I wait other 10 minutes for him to become available again at which point I overhear a walk-in customer ask a different worker if they are doing Covid-19 tests and is told that THEY DONT HAVE ANY AVAILABLE TESTS!!!! When I then ask then my guy why didnt he tell me they dont even have any tests available he looks surprised and responds WELL YOU NEVER ASKED ME SIR. This idiot was 100% correct, I in fact never asked him if they ACTUALLY HAD THE TEST for which Id scheduled my appointment and we debated whether my insurance would cover or I needed to pay out of pocket. Thanks for wasting my time. FYI that since I left your incompetent operation Ive learned that Total Urgent Care just down the road takes my insurance, scheduled me an appointment (I can track my wait status in line on my phone) and guess what they actually have...TESTS!!!!!!!! Also if they happen to run out of tests - they confirmed theyd call and let me know - how crazy is that.

We went in there cause my daughter was having tightness in her chest and coughing really bad. She was having trouble breathing. We went about a week ago to Walgreens and they said flu but she never showed any signs of that . When Dr. came in to see her he refused to listen to her tell him what she had going on. He refused to even look at her. Told her you have flu and to leave. He was so rude and all she was trying to tell him that something was not right. Had to go to another urgent care and they tested her no flu. Did an x-ray she has really bad bronchitis starting to turn into pneumonia. Had to give her breathing treatments and steroids. Plus inhaler and antibiotics. Stay away from this place.

Their billing office has the worst costumer experience ever! You’re better off going to an emergency room. Don’t waste your time here.Would post zero stars if I could.

Wonderful experience. Vanisa was so personable and considerate. The NP was great. She listened to all of my concerns and validated my experience. I felt that they respected me as a patient being the expert on my body. Ive yet to have a poor experience with any Mercy staff.

Efficient and helpful, and a clean peaceful atmosphere. We had about a 10 minute wait, whereas a nearby urgent care had an hours long wait. Well come back to this one! Thanks!

Very clean and nice facility. Staff was quick and friendly. Will definitely use this facility again if I need an Urgent Care facility. Highly recommend it.

This urgent care clinic is the best I have ever been to! The practitioners and providers are top-notch, and I feel so welcomed and cared for. I have been here 3 times now (yes, Im a bit accident prone), and I have always been treated with the utmost respect and kindness. I really have enjoyed being a part of the Mercy Healthcare System as a whole! Kudos to all who work at this outpatient clinic.

Extremely rude

Very little wait time. High tech imaging machines. Staff was caring

I came to this facility after leaving a different urgent care because the service was poor. I am so glad I made this decision. My entire experience was great from the time I entered the door. I received quick, friendly and reliable care when I needed it the most. Thank you Mercy-GoHealth!

Had a great experience at the new Mercy Urgent Care in Creve Coeur. The staff was extremely professional and did everything they can to make me feel comfortable. Hopefully I don’t have a need again. However, if I do, I will absolutely use this center again.

I took my 10 year old sick son here. They were all amazing and caring we were in and out with in a hour! Thanks Mercy urgent care!

Quick register, quick to see doctor, doctor knowledgeable and mentioned a closer Walgreens so I could get my medication faster for my poison ivy. Great service, very friendly!

Went in with possible strep throat - RN Casey did a throat culture so very, very fast and painless. Unfortunately I was positive for Strep. RN Casey was so kind and friendly and well definitely be back .... Husband thinks he has it now.

The staff are professional and kind, they took the time to listen and addressed all my concerns..

Excellent care givers and efficient staff / check in process

I never been treated so well and respected since I moved to St Louis thank you guys for being awesome and very generous I really appreciate the greatness

Short wait. Friendly people. Clean new facility. Highly recommend.

Mercy staff listens and cares about me as a person first. They always get it right or explain the next step in the process to make it right!

I went there last night after beign sick for over a week they took me in and out in under an hour. Diana and the other front desk receptionist were very sweet and Elizabeth fixed me straight up its only been acouple hours and I already feel alot better physically and mentally. If I could give better then 5 stars I would thank you again ladies.

Words cannot describe how much better this place is than St. Luke’s just a block away. I have always gone to St. Luke’s Urgent Care, but today they had close to 10 people in the waiting room so I noped out of there. Searched google for nearby clinics and found this one that I had no idea existed. Walked in, no wait besides giving them my info, doctor walked in 2 mins later while the nurse was still taking BP and oxygen and started seeing me. So refreshing to not have to wait in a room for an hour for the doctor. To be fair, I think there was like one other person being seen, so not sure how it would be in a busier time. The doctor was great, explained everything thoroughly and clearly. I wasn’t rushed through like cattle like St Luke’s. I actually felt like I was seeing a primary care doctor. Top notch nurses/doctors, clean, and looks brand new (because I’m pretty sure it is haha) . Will be coming back here from now on.

Professional, fast care. Explanations were helpful.

We were told they cant do lab work or diagnose, so they suggested the er. Didnt even check vitals! What a waste of time.

Same issues as everyone else with the abysmal billing department. The wait was short at least, probably due to everyone knowing to stay away from here.Edit- your automated responses do nothing to help anyone’s situation. We’ve all already contacted your support and been told to shut up and deal with it.

I was worried that I had messed up a previously broken foot so I came in to make sure everything was okay. I was in and out in under an hour and it was a super painless and enjoyable experience. Thanks guys!

A few days ago, I visited and I cannot express enough how amazing and helpful the staff were! It was an effortless experience, and it felt like I was in and out in 5 minutes (I wish right?)!!!Mercy I dont know how much you’re paying your day time staff, but I can promise you it isn’t enough. If every healthcare location had staff as friendly and knowledgeable, people would start planning care visits for fun.Baller freakin visit man.#theA1Day1 #HealthcareDoneRight

I give Mercy GoHealth on Olive in Creve Coure a 5 star rating!! I went in after work feeling pretty bad with a very bad sore throat to where it was really hard to swallow got registered & saw Dr.Carl Peters Jr. & Elaina his tech assistant & they took very good care of me & had me in & out quickly.Im feeling much better today & will defiantly go again in the future if needed & will tell my co -workers & friends & family about this new Urgent Care !! Great place great location & defiantly beats the price of the Emergency Room . Their hours worked with mine so i could go after work rather than miss work. Thank you Mercy GoHealth for being there for me Tues .evening after work!! Im on my way back to feeling better!!!! This is a great thing Mercy GoHealth partnering up & having this available for people .

Elizabeth was both professional and friendly - a nice combination!

Excellent team in place; courteous and worked with a sense of urgency.

Waste timeWaiting long time

Terrible I went in with a jaw swollen and obviously in pain. They took my money and in 2 minutes came in the roo. And said theres nothing they could do to help me.

Very nice staff! I was in and out within 45 minutes!

Absolutely nice, need it or not, come check it out!

Wonderful staff!

Fast, clean, friendly!!

Very professional and kind