My wife and I have just moved here from Texas and we always talk about how well Crestviews waste removal services are. Best I have ever seen and we have been around alot.

Awful company, too bad crestview contracts with them. Leaves trash constantly, doesnt come by every scheduled day, horrid customer service if you need to call them.

Ashley and her team were great to work with. All my questions were answered fully and the dumpster was delivered on time. If you are ever in need of a dumpster then I would highly recommend Waste Pro and Ashelys team. Thanks again.Steve Patterson

It is definitely trying (and that is being polite here). With spine fused, I struggle but get my bin and lawn trash streetside on the designated days. Sometimes I find trash bags still in bin, and latest is today when I wanted to get out of drive, but found the pickup broke some lawn trash bags, left that piled in drive and I ended up re-bagging (2 bags) before going out and that was painful. Other times they didnt bother but left note claiming pile of branches was too high (hello .. if that was too high then the person driving truck was 3 ft tall because I measured height of pile and it didnt even get to 30.Waste pro is only provider contracted by city.

I applaud the professionalism of Brandi, she was very instrumental in the completion of an issue with yard debris. We had asked for tree limbs to be picked up and for whatever the reason it was not. When we called, Brandi made some inquires and called us and said the issue was settled and they will be by tomorrow to pick up the debris. After speaking with Brandi, we appreciated her concern and desire to correct our issue. Many prompts to her and to her employer. thanks.

Amazing service and great response time. Brandi and Ashley are awesome with excellent customer service. Thank you so much for your help ladies.

The service is great. When need something done it always get done in a quick matter.

Drivers and office personnel extremely friendly and professional. Prompt service was provided when needed.

UPDATE - They picked up the yard waste and solution was found. Hopefully no other issues are there with Pro waste USA. For that I will give 4 stars as everything else is on time with no issues.6-20-2020 It is unfortunate that I need to resort to leave a bad review to see if I can get a solution to workers not wanting to pick up yard waste. Specially when the first time the issue was brought up I was told it was going to be fixed no issues. 3 weeks later same tree trunks are there cut to measurement required by them. Several calls to the office and no answer. Everything else is fine but for yard waste and bulk pick up is a pain.

Very impressed with the customer service provided at this location! They strive to go over and beyond for the customer.

I was having some problematic conditions with my trash service. Extremely frustrated I called Waste Pro to find a solution. Finally!! I found someone who not only answered the million questions I had but made sure to put all of my concerns at ease. Ashley’s tactfulness and genuine kindness made everything that much better. If you are moving to crestview or anyone looking for someone to help with lots of knowledge and willing to go above and beyond, look no further than Ashley.

I called to get a new residential service and the woman I spoke to, I believe her name was Brandy Corbin, was so sweet and helpful! I am looking forward to this service and have high expectations! It was great, highly recommend this company.

Brandy and Ashley are always helpful at getting problems resolved! Great service!

I called this morning and spoke with Ashley about possibly starting new service and a home we are potentially buying. She was very helpful, pleasant, answered all my questions with knowledge.

I spoke with Ashley about a container rental, not only were their prices lower than I expected, they had me a container the same day!!!! Thank you Ashley I could literally hear your smile over the phone!

Great experience with bulk pick up services!

I called and talked to Brandy about recycling questions I had regarding our company and she was very knowledgeable and helpful. Loved the customer service!

Great service on time I havent had any problems with my service since I started using waste pro

We recently relocated to the Crestview area, I called waste pro to get the basic details such as pick up day and bulk item pick up day. Ashley was the young lady I spoke with. I could hear her smile through the phone! Best customer service Ive had in a while, anywhere, actually. She was very nice and curtious of my needs. She not only answered my questions with great detail she also gave me other tips and answered questions I didnt even know I had! She is extremely helpful and I would highly recommend this company!

Weekly garbage service

Amazing employees, the only branch that’s actually tried to help with issues I’ve been having with the local waste near me. Great phone service too, all other branches have gotten rude with me and this one did not and by far is the kindest and friendliness!

I had questions about prices for dumpsters for a remodel of my house. I spoke with brandy and she was very nice and helpful!

Just moved to the area and called waste pro to see about service and the young lady named Ashley was very helpful and answered all my questions. I would recommend this company for your trash pick up. 😁

Great customer service by the girls in the office, always friendly and nice, I called about having my lid replaced, they came out the same day and replaced my lid for me. Would recommend waste pro to anyone.

I live in south crestview and our neighborhood has always had issues with this trash service. They hardly ever take bulk trash on our scheduled day, and do the bare minimum to include leaving float away trash all over the street. If moving to crestview I’ve heard of an alternative company which I plan on looking into.

Quick response to my questions

If it were possible, I would give Waste Pro a zero star rating. They seem to have a problem with yard waste pickup. Ive called several times about the issue and they cant seem to resolve the problem. Im going to look into the possibility of other waste management companies to see if they can do a better job of it.

Sold my house and the new owners put the trash in their name, I still received a bill for the same property. (No issues with water and electric switching and canceling services to the new owners without me canceling it personally) I contacted waste pro and was told the owners could not cancel it under my name. So waste pro billed me AND the new owners for trash pick up at the same location. I was told I had to pay the bill still, despite I sold the house 4 months ago.

I gave 1 star and thats for Ashley, the rude lady who answers the phone and hangs up on customers.. Not once but TWICE!! My orginal compliant was for yard waste. But seeing that Ashley wouldnt let me speak with a manager and kept hanging up on me, I ended up calling headquarters. My yard waste issue was address within minutes of calling. (A big thank you for that!!) Im just beside myself that a company would allow the person who talks with customers to act that way. Looking at past reviews.. Im not the first to complain about Ashley and her lack of customer service skills. Unprofessional is an understatement. So.. What Ive learned from this encounter is.. If you need to speak with anyone at waste pro of crestview.. Ask for someone other than Ashley.. Or just call the headquarters.*The guys on the truck that I spoke with today were very polite and they definitely deserve more than the 1 star!

New to Crestview and Waste Pro only provider due to city contract. Our trash and bulk get picked up no problem. But our recycle only once and I had to call 2 days in a row about it and finally got picked up. Well again after 2 weeks no pick up due to holidays, our recycle overfloweth and still not picked up

Ashley and Brandy are awesome!!

Scheduled a pick up on a Monday, was told it would be done that Thursday. after countless times of me calling to confirm and being told it was getting picked up, they did not. Instead, they pushed me another week out because they are behind.. didnt hear about that when i called last week and I was very dissapointed that customer service is not a priority because the least they couldve done was give me a curtesy call instead of screw me over and not even try to make up for the inconvenience. Dont Waste your time.

Ashley has been absolutely fantastic!!!!

Great service!

Horrible experience. They skip days, the billing is always screwed up and I have talked to them and left several voice mails but nothing ever gets resolved. Very unprofessional. Seems like they have kids running the show. All my neighbors switched to a small local trash company. Much better service all around.

Great company and customer service.

Gave them great business. They failed to pick up dumpster on requested day and wouldnt pick it up for days after. Unreliable, rude.. Dont go through these guys unless youre okay with the dumpsters laying around long after they say theyll get them.

Called waste pro to get information on bulk pickup, and Brandy was PHENOMENAL!

I called to ask about bulk pick up. I was told laminate flooring was not part of bulk pick up. So when I asked what articles are bulk pick up, Miss Ashley hung up on me. The next thing I know Crestview City Ordinance is serving me. Hmmmm.

So my trash did not get picked up today because the driver decided that he did not went to because another trash company dropped off a can on the other side of my drive way and has not pick it up. Yes I have paid for waste pro to pick up my trash.

Waste Pro is a joke. Wont return calls and cannot reach.

Just drive down Seminole Trail Crestview FLthe bulk is still sitting at curbside. Phone calls have been made and email has been sent but yet BULK is at curbside at more than one paying residential property

Good commercial service and rates

Horrible experience with this company.