I reserved a 16 ft truck to go out of state to pick up items. I was quoted a price for unlimited miles in my reservation. Minutes before I was scheduled to pick up the truck, the Crestview budget outlet at Meda and Cody Trent Building Supply called to tell me he was sorry, but he just noticed my reservation and he didnt have any trucks. I was very unhappy that I had been given a reservation confirmation if no truck was available. I called budget and a manager told me I could get the 26 ft truck for the same price from Crestview. I went to pick up the truck and the man renting me the truck grumbled that he didnt know how I was quoted for unlimited miles, but since it happened he had to give it to me. I asked again to be sure before leaving amd he assured me my rental came with unlimited miles. I returned my truck to a different location and 10 minutes after I left I was hit with a $867 charge for miles. Again I called budget and found that the Crestview office created a new reservation for only 50 miles, meaning he lied to me. They saw my original reservation for unlimited miles and agreed to immediately refund the money. However, now I have to wait 5-10 business days for that money to be returned to my account. Very poor business and if 0 stars was an option that is what I would give them.

Quick and easy truck rental. No fuss, friendly service. Reasonable rates

Cody Trent is a terrible person. I called for a rental and he told me to come down, ending the call he said If you are white you can find it. Hes an embarrassment to my home town and is a horrible representative for Budget. I ended up at U-haul, professional and not racist.

The guy I dealt with renting the truck was very rude obnoxious and very insulting. I asked if I could add another driver and he never once mentioned the $75 fee to do so until he had already taken my credit card. We let him know the gas was on 3/4 of a tank and he insisted it was a full tank that it just drops down showing 3/4 after cranking it up, (we have pictures) which is not true because we have filled it up and it was showing full and hasnt dropped down yet after a good 20 min down the road. Also the truck isnt in very good driving condition. It has a severe pull to the right which in turn has caused a bad tire. Budget was supposed to be a cheaper and better alternative to uhaul but at this point Im not so sure thats the case.

The worst truck rental experience ever! The customer support line wasnt much better. Go to the Fort Walton location or rent from a different company. So glad Im out of Crestview!

The office was a sloppy mess and staff unprofessional. The truck I got had recently had the drivers window replaced, and there was still glass in the seat. Dirty and uncomfortable truck.

They gave us a bad truck and the engine was too hot to finish our trip and waisted 12 hours waiting on the budget to come and fix truck

TERRIBLE!!!!! Cody is terrible and a liar!!!