Terrible company, promised 6 mbps and my own direct line. DSL. Found out was set up through Century Link. My speed varied from 10 to 2 mbps (verified by internet speed test app) as others in neighborhood used same DSL. To the point where streaming none hd movies on one device became impossible. Do not use earthlink they lie about their service and then promise to fix issue. Issues was them promising my own line and a guaranteed speed and not an average speed.. If you do use this terrible service,, just wait till you try to cancel. Run away as fast as you can and do not believe there bs! June 29, 2021.

While EarthLink appears to a great deal you will regret using their service.I used time off work to wait for on Thursday 4/30, I wasted 4 hours, called professionally to let them in the door only to find they werent coming that day. Glitches happen and thats fine. I got $35 for the day of work missed - which is much less than I lost from work- and moved on to the promise of 5/4. This was a 2 hour phone call.On 5/4 a CenturyLink tenure named Eric comes and says that he cannot do the internet connection because people were not present for him to get into the yards for wiring. He leaves and a 3 hour aggressive conversation with visits to the neighbors for verification produces people who were present and only a months refund. This is 2 days from work and a total of 5 hours on the phone.On 5/5 two installers, Eric and Leo come from CenturyLink to install. This is the day I decide to supervise these gentlemen-because I cant do my job without them doing theirs. The same one person is not home; my presence and supervision inspires inquiry to the other side of the pole. On their hours of pay and not my own we find a gated community. I call a random number and ask about finding the yard we need and gain access. Eric, the CenturyLink worker wants to quit and push the installation date further even though Im on the heels of getting in. They are able to connect the internet with help from another gentleman. Its an 8 hour job for all of them-including me. This is 12 hours of my persistence and 3 work days gone.The installer Eric notices an issue with the connection, fixes it once and says to call EarthLink if there is a problem.Low and behold there is another problem on 5/5. I call EarthLinks customer service in a 4 hour conversation today looking for more refunds or a quick fix. I find out that the month refund was not processed by supervisor Marcus and they have now been issued. I was promised an additional $20 off that did not come through as well. The soonest they can get someone in to install the internet is tomorrow between noon and seven pm. This is now 16 hours of correspondence with EarthLink and 5 work days lost as a result of their level of professionalism.It was not worth the $56.95 a month internet and $65 installation fee or the month free and half off installation. Dont waste your life.update: after all of this stress and conflict EarthLink still charged me $50 after promising not to bill until June 6th. Dont do it.

EarthLink keeps sending me a bill for something I didnt sign up for.When you call you talk to somebody in India and can hardly understand what theyre saying.EarthLink just using Spectrum system