I’ve gone back and forth to make this review because I hate having to leave a negative review but I feel this is very necessary to make for the safety of others. I’ve been getting my nails done (gel acrylic sets) for the last 10 years and I’ve never had this happen before. Visiting family here I went in on 10/1/21 to get a full gel acrylic set to treat myself on vacation. As the lady was doing my nails I noticed a couple of red flags word the bat. The salon is not clean, my seat as well as the whole counter was covered in nails dust, plastic nails on the floor. While doing my nails she was very rough with my nails and even nicked me a couple times. She also used the drill bit on my actual skin and cuticles. After a day of getting them done, three of my nails on my left hand were burning, and swollen. I brushed it off but by the third day I noticed my finger was hot to the touch, bumpy and red. I called to let them know what was going on and I needed these removed and they basically told me that I was allergic and it was basically my fault that I didn’t tell I was. However I am NOT allergic to anything as I’ve said I’ve been getting my nails done for the last ten years. She insisted it was not their fault and made me pay to get them taken off. Then proceeded to stick my swollen infected fingers in a bowl of acetone and then FILE ON MY INFECTED SKIN, with the file that was just used on another client before me. This is dangerous. My nails were nice and pretty but please, it’s not worth the risk

Owner was slightly rude. I had Annie and she did a beautiful job with my nails (acrylics are a little thick). First time coming and will be coming in soon.

They were very nice there & Davin did a really good job on my nails...😄😊But the only thing that kept happening 2 me is that I would have 2 get a nail or 2 fixed within a WEEK bc the nail(s) would brk...

I love Diva been going there for years and have never been disappointed with the service or how my nails are going to come out...friendly staff and spotless shop...still look fantastic after a week!

Very helpful and neat location. Did not have to wait too long. Call ahead to make an appointment.

Almost no covid precautions. very dirty and unsanitary. one of the most dated salons i’ve ever been to. first i called them to ask if they did the specific service i prefer which is “colored acrylic” and as some may not know it’s just like clear acrylic but has pigment so you don’t need to use gel or polish on top. of course they said yes then when i came in they said they did not. whaaatever ok don’t feel like searching for another salon and my usual place my lady was off for the day. i get taken with an additude then as they take off my current set or nails i am told to soak my hands in a very dirty bowl of acetone that had no signs of being cleaned after the last use. then cut by the drill and bleed and have to ask for alcohol. then through out the whole time it’s almost as it the lady was putting her finger with pressure on my cut. not cool. not the best nails i got but not the worst. very meh. then it comes time for my pedicure… they have no tub liners which is disgusting on the normal let alone during the pandemic. she did not stop rolling her eyes when i would politely ask for her to do more sanitary procedures. very offended. please do not come here.

Awful. Gel manicure didnt even last a week. Paint was spotty. Just a bad experience.

Came here to do a gel pedicure and the lady just kept trying to attend to everyone else and kept stopping what she was doing and making phone calls. The nail polish was streaky so i asked if she could fix it and she just kept being unprofessional and blaming the streakiness of the nail polish on “how my nails are” she was rude and kept making comments to her coworkers in mandarin making me feel uncomfortable. I always come here for a pedicure and today i left very unpleased.

I rarely get my nails done but when I do they’re quick and efficient. I’m more on the quiet side so I’m glad they don’t try to force a conversation. The only minor issue I got is I feel a bit rushed when picking a color as I’m very picky and like to take my time choosing. I also don’t understand why I get charged for a shorter length when they’re saving more on acrylic and other products. If anything that should be applied for longer set of nails. I always tip $8-$10 as I like to reward for a job well done but if I’m getting charged for shorter length I’d rather save my money and just give half the tip. Other than that they provide great quality work.

So friendly and fast! 5 of us showed up without an appointment and they accommodated us all and we were all done in less than 90 minutes! Excellent service and will be returning and becoming a regular client 💅💖

Very clean and do a really good manicure and pedicure, everyone is friendly

I sat there waiting over an hour they took people walking in before me

I had my first pedicure at Diva nails and it was AMAZING! Leng did such a fantastic job! He was meticulous in caring for my poor-looking, tired feet. His foot massage was relaxing and my nails and feet came out looking like they were brand new! I highly recommend checking this place out! I know I will be back again.

Worst nail technician EVER! I have gone to this place in the past and they have done a decent job. I was put with someone new, who didnt speak english and did the worst job ever. Not only is the nail polish too thick, but when I asked for the design, I had to do it to myself.AND IT TOOK HER TWO HOURS!!!

These are my nails After getting a full set 4 days ago! One is falling off this sAlon is the worst I ever been to my friends fell off in 5 days

So my tech was nice but unfortunately wasnt skilled at doing long ombre nails and I had to clean up the shape lots of acrilic under the nail too, my Jem design wasnt very impressive BUT I WAS ONE OF THE LAST APPOINTMENTS AT THE END OF A BUSY DAY AND MY FRIEND SAID I SHOULD HAVE ASKED FOR LYNDSEY APPARENTLY SHES GREAT . I will try again making a specific appointment at a better time Ill probably speak up more next time if Im not pleased, lets hope for the best...

Had the worse experience there today. I was there for about 2 hours. The lady who did my nails had gel all over my finger tips, and the corners of my nails looked like they were soaked in clear gel polish. When I went in to ask them to fix it, almost all of the workers came to the front to look at my nails and made a scene, while everyone was watching. I never felt so out of place in my life. As the owner was attempting to fix it she tapped my hand like I was a little kid saying why didn’t I say anything before I left. They had to take all of the gel off and do it all over again. NEVER AGAIN!!! The service here is horrible. The lady who did my nails was an older lady with glasses and tattooed eyebrows, her desk was one of them in the center. Do not recommend. If I could rate this place a -0 that’s what the rate would be.

Always kind which is super rare. They never make me feel like Im asking for too much when I request special designs or more then a few colors. My nails usually lift because of the way my cuticles are but I usually dont have much lifting after I get them filled here! Ive been doing stiletto/mountain peak style and they are never crooked and I ALWAYS get compliments! They are so good to me, I drive 40 mins ONE WAY to go there!! They can be a little backed up and the wait can be long but I think that should say more to people about how good they are then the negative people that just get impatient. If there is a wait, its because theyre busy. They always have plenty of staff on hand so if you want quality and friendliness, I would wait any time!!!

First time there, quick and efficient!!! Pricing is fair as well. :)

Always happy with my results

I normally enjoyed going to Diva Nails but my last experience was extremely disappointing. The girl took over an hour (acrylic fill and gel) and Im usually in and out there. In addition she made an error on the focal nails (one on each hand.) To make matters worse when I called to complain the manager just kept defending the nail tech and wouldnt even offer for me to come in to fix it at no charge. I am a good customer and a regular. I would have come back and chalked it to a one bad experience but the girls attitude when I called made me decide to not come back based on the lousy customer service.

Clean and customer friendly

DO NOT ask for Coffin!! They’ll give you BOX and once you tell them about it, the whole staff will stop what they are doing and come to you to make a big scene. Especially one of the staff who gives you attitude because the CUSTOMER didn’t like the result and now it’s the CUSTOMER’S fault? Trash.

What I love is the prompt and quick service! They also dp great work 👍I do miss the warm towels and hand n neck massage when getting my nails done in other places. I guess their reasonable cost compensates for the lack of that service.

They do really bad job on nail 😡

Nail techs are very friendly and are polite and patient when asking questions. not very chatty, but I will never go anywhere but Diva! i love them!

Wonderful and clean!

I just got my nails done today the process went well nice customer service and payment for what I wanted was good

Worst manicure EVER!! They did not put a base coat on. Asked for a regular manicure, no massage, just paint, DIDNT EVEN CLEAN UP MY NAILS! Had to go home and fix them myself. I could do a better job. Not worth the money!

Good experience. My gels lasted a little over 2 weeks. They treated my 11 year old well also. Just wish they gave the neck massages like some other places.

Lindsey does my nails Pinterest ready....she is the best.

I have been here twice, barely making two weeks for a acrylic fill gell polish and pedicure after the first time. My 2nd appointment by day 3 curticle bed already on hands and feet looked like I needed a fill, my nails were lifted under so I went back they sloppily filedy real nails and would do nothing more.Day 6 I needed to have them redone, I called and requested a credit towards my next service explained I never have had to get nails done weekly, the had me go in, just to tell me they were not going to accommodate or do anything to rectify the situation.Dont waste your time and money

Great staff, good prices, fast paced so you are in an out in a blink of an eye.

Love it go here every other week, price good.

Friendly environment and talented nail techs. I totally recommend it!

It was great love my nails

I’m not one to leave reviews but I got acrylics on Friday afternoon, it’s Sunday night and they’re already falling off. I have done nothing to harm the nails at all. Another complaint I have is that the woman who did my nails, didn’t talk to me at all and was actually on her phone talking for the beginning of it. In the middle of her doing my nails, she sent me to someone else so she could take a different client. She just told me to move, and I think that’s rude. The only reason for the two stars is it looks very nice inside and it’s definitely clean. Also, they have good choice for gel polish colors. Otherwise, I didn’t like this salon and needless to say, I won’t be getting acrylics done from here again.

The person that had my mom gave her gel intstead of the regular polish eventhough my mom asked the specialist to do so. The specialist also didnt even look at her and was looking else where

20 minutes after I got home my nails started to chip off. Go anywhere else!

I dont usually write negative reviews, because I feel it often reflects on the author to do so. That being said, I had a terrible customer experience at Diva Nails in Cranston, RI. My friend called several weeks in advance to make appointments for manicures and pedicures for both of us. When we arrived at the salon, we were told that the technician who had been booked for me only did pedicures, and they seemed insistant that my friend had stated that I would only be getting a pedicure. She politely explained that she had indeed requested a mani & pedi for both of us, and asked if someone else could do my manicure, to which they agreed, as long as I wouldnt mind waiting a bit for someone to be available. I certainly didnt mind at all - mistakes happen. The pedicure experience was decent; the subject of the appointment mixup only arose in pleasant conversation as though to say, someone must have messed up. After the technician finished with my pedicure, I was reminded once again that it would be just a short wait. I said, no problem. After a very short wait, the technician who would do my manicure became available and called me over to her work station. There was still a client there, gathering her items, trying to pay, while her child stood directly in front of the chair - I was unable to get by, but the technician yelled at me twice to sit down. To which I replied, I will as soon as I can... The technician must have sensed that I was a bit annoyed at being yelled at, especially since I am an adult and children were running rampant among the place as if there was no concern whatsoever. She apologized, and said it was just so busy and she was overwhelmed. I accepted her apology but was then lectured about how I did not say I wanted a manicure when I called to make the appointment. I explained that my friend had made the appointment, and she had told me she DID say mani and pedi for both of us. I was again lectured about not having said manicure. To which I again stated I did not make the appointment. Again, I was lectured about not requesting a manicure. I did not respond a third time as I was clearly not being heard. The technician then filed my nails. My request for square when asked what shape I wanted was criticized by the tech, because my nails are naturally round. (Arent everyones?) She cut my pinky with the file and then basically blamed me for it because I have dry skin. Once filing was complete, the tech insisted on payment prior to painting because she didnt want them to get messed up while they were drying. She was clearly angry because her tip would not be the same since there is a discount for a mani/pedi combination. After I paid, she painted my nails in a rush. They look terrible, and it was very disappointing because I wanted a nice manicure for Christmas. After she was done, she instructed to go to the drying station to wait for my friend, helping by carrying my purse and coat and iPhone, which she dropped face down on the floor and did not even apologize for. (Good thing I have a Lifeproof case because if the screen had smashed, things would have taken an even uglier turn.) My friends manicure was not rushed while I waited; The technician who did my nails and claimed to be soooo busy sat at her station and played on her cell phone for the rest of our time there. Every single other technician was working. It is a shame that my first and last experience at Diva Nails was so terribly unpleasant due to one lazy, rude, and clearly unqualified technician.

Super nice friendly staff

Very slow service and the staff talk very nasty about Customers

The staff is so friendly! Molly does a fantastic job and my nails always look fantastic I would highly reccomend her!

Love them, excellent service every time you go.

Good experience. Beautiful nails!My first manicure ever !!!

Horrible service. Owner is rude and every time u make an appointment u still wait a long time.they don’t honor your time and still serve other people and just apologize for the wait. Tried several times, will never go again

Always staffed and always happy with my nails 💅

Dont go there on 20% off Tuesday- I think the clean up guy did my pedicure- unbelievable.... looks like a ten year old did my nails- waist of money and time!

Everytime I make an appointment they give me a time and when I arrive ON TIME or few mins before they make me sit there for 20 mins or longer before I walk out!!! Happened more then 1 time!!

Very nice salon. Staff isnt very chatty so dont expect much conversation

Love this salon. ❤❤❤

Service was not good .dont ask for uv gel nail extension they dont know how to do it epic failure.will never go again!!!!!!!

Great nails!

Grate nails

Molly ❤️❤️❤️

I got the gel polish not even a week later my nails looked HORRIBLE THEY PEELED and looked awful will NEVER GO THERE AGAIN!

I love it they very lovely

Convenient and friendly.

Massage chairs are worth the pedicure alone

The Best

Very professional and friendly staff. Always busy, but the wait is never long.

Wait is long

Tuesday special 20% off

My favorite

Awesome